Here are the best NBN providers available in 2020
Mate CommunicateWinnerBest Value/OverallRunner-upBest Customer Service
OptusWinnerBest Speeds (ACCC)Runner-upBest Perks and Features
TelstraWinnerBest for Perks and GamingRunner-upBest Self-Reported Speeds
Aussie BroadbandWinnerBest Customer ServiceRunner-upN/A
TangerineWinnerMost Popular ProviderRunner-upN/A
Here at Reviews.org, we’re constantly keeping track of the best NBN Internet providers (and NBN plans) in Australia. Our product team monitors the comings and goings of the Australian broadband market with eagle-eyed precision, and feeds that data back to us, the editorial team, to help build out our recommendations.
In this guide, you will find our ranking of the best NBN providers in Australia. We give each provider a score out of five stars, based on 24 considerations for value, customer service, speed, and perks and features. You can scroll to the bottom of this page for more information on how we rate NBN providers but without further ado, here are our top picks for the best NBN providers in Australia.
Best Value NBN Provider
Plenty of providers (such as Tangerine) offer regular limited-time deals and discounts on their plans. These discounts typically last between 6 and 12 months before your monthly bill reverts to full price. Mate is no stranger to a good deal or discount either but where it beats every other provider is in its regular pricing structure.
If you’re not interested in switching every six months, Mate Broadband is our top pick for best ongoing value. Its Fast NBN 100 plan comes in at a generous $79 per month, and its Standard NBN 50 at a tidy $69 per month.
Mate’s combination of great value, and top-tier customer service makes it our top pick as the best NBN provider in Australia.
Next Best Value NBN
Next up for best value is the speed savvy Spintel. Spintel’s value shines in the lower end of the speed/price spectrum. It will hook you up with a Basic II NBN 25 plan for less than $59.95 per month, or a Standard NBN 50 plan for less than $65 per month.
Best NBN Provider for Speed (ACCC)*
*Accurate as of 10 August 2020
The ACCC broadband speed test program tracks the real-world performance of select Australian ISPs. It’s not the be all and end all comparison for provider performance, but it’s a reliable indicator of what speeds you can expect. As of May 2020, Optus NBN has taken the top spot in the ACCC’s tests for download speeds during busy evening hours (7 to 11pm), averaging 89.3% of its advertised maximum speeds.
Optus also takes second place when it comes to best perks further down the page.
Next Best NBN Provider for Speed (ACCC)*
*Accurate as of 10 August 2020
When the ACCC first started tracking real-world broadband results, Exetel was the first provider to prove itself. It’s since been dethroned by Optus, but it still holds a tight second place, averaging 87% of its advertised maximum speeds.
Thanks to its Home Wireless and mobile broadband options (as well as home phone bundles), Exetel also scored quite highly for perks and features in our analysis.
Best Self-Reported NBN Speeds
Next Best Self-Reported NBN Speeds
Australia’s coverage king, Telstra, has long led the Australian mobile network race, but the NBN market has been a more level playing field. But Telstra’s premium price tag is still somewhat justified in the broadband space, thanks to its fast self-reported speeds, perks, and bundle options.
Best NBN Provider for Customer Service
Aussie Broadband’s reputation precedes it. Look at any user review website in Australia, and you’ll see that Aussie has the most positive customer feedback out of every Australian telco. That’s down to a few factors. Firstly, it’s built out a robust customer support network in a relatively short period, offering responsive social channels, usage monitoring apps, live chat services, and more. Beyond that, Aussie Broadband is just a refreshingly transparent telco, that offers live and up-to-date information on its outages, and regular CVC availability updates.
Next Best NBN Provider for Customer Service
Next to Aussie, the next most beloved Australian broadband provider is Mate Communicate. The equally ocker NBN provider is similarly well-received across every user review channel, but more importantly, it offers some no-nonsense pro-consumer benefits, like a 30-day money back guarantee after signing on, and a cracking response time from its customer care team.
Best NBN Provider for Perks and Features
As Australia’s most established telecommunications company, there are many perks and features that come with being a Telstra customer. Telstra has had decades of experience under its belt, and there are perks and benefits that can only be offered by a provider with its infrastructure level. Telstra plans come at a premium price, but splashing out will get you access to cheap movie tickets through Event Cinemas, 12 months of Binge Standard, rewards through Telstra Plus, and the option to bundle TV services like Telstra TV and Foxtel with your NBN plan.
Telstra is also one of Australia’s only providers offering peace-of-mind connectivity with its 4G backup modem, the Telstra Smart Modem.
Next Best NBN Provider for Perks and Features
Similarly, Optus’s longevity allows it to offer perks and features that resemble those available to Telstra customers. Optus NBN customers will pay a little extra every month. Still, that premium will get you access to perks such as cheap Hoyts cinema tickets, an Optus Sport subscription for football fans, access to OS Fitness (a fitness app subscription valued at $14.99 per month), and the option to bundle Fetch TV hardware and channel packs.
Optus also offers an NBN modem with 4G backup, the Optus Ultra WiFi Modem, and the option to bundle accessories like portable Bluetooth speakers, headphones, and smartwatches on your one bill.
To its credit, Optus also offers two of the best account management apps, with the My Optus app for iOS and Android, and the Optus @Home app, which allows you to run remote speed tests and monitor your home internet speed even when you’re out of the house.
Best NBN Provider for Gaming (Lowest Latency)
Superloop NBN offers incredible deals on super fast NBN plans, but when it comes to low latency/ping, Telstra takes the chicken dinner. Call of Duty and Apex Legends players know that a superfast internet connection is only half the battle. High ping can be the millisecond’s difference between winning and losing a match.
According to the ACCC’s broadband speed test program, Telstra has had the lowest ping on average in 2020, measuring at 12.9ms on average in May 2020, and 12.1ms on average in February 2020.
Next Best for Gaming (Lowest Latency)
As the second best-performing provider in download speeds on the NBN, Exetel also is the second-best provider for the lowest ping on average. In May 2020, Optus and Exetel tied for second place at 13.5ms on average, but Exetel has maintained a slightly stronger average throughout 2020, with a 13.3ms ping average between February and May 2020.
To be fair to the other providers on this list, ping will only become a problem beyond 50ms or so. Still, lower is always better, and these providers have managed to maintain it well below 20ms on average.
Most Popular NBN Provider
Despite not appearing on our list of recommendations thus far, Tangerine Telecom is consistently the most popular NBN provider in our engine. That’s because it’s consistently offering limited-time deals and discounts on its plans that bring its monthly cost down lower than most other providers. These deals typically last for the first 6 months of the customer’s tenancy with Tangerine, but the beauty of month-to-month NBN plans is that you can switch providers and plans every month without paying any cancellation fees. So if you arrive at the end of your Tangerine Telecom promotion and realise there’s a better deal out there, switching couldn’t be easier.
Here’s a look at more of the most popular providers in our NBN database.