Exetel NBN plans review

Compared to other providers, Exetel isn’t exactly a provider that has competitive pricing, particularly on its slower plans. If you look at a list of the cheapest NBN plans, you’ll have to scroll a bit to find Exetel somewhere in the middle.

There are, however, often special promo prices now and then that help sweeten the deal.

For instance, the Exetel NBN 50 plan, at the time of writing, is the same price as the Exetel NBN 25 plan. For $54.95 a month, you'll get typical evening speeds of 50Mpbs. After six months, the plan will revert back to it's usual pricing of $69.95 a month.

You can see how it compares to other NBN 50 plans.

And if you're already an Exetel customer and curious about how fast your NBN is, you can always complete an NBN speed test.

There’s a reasonable price gap between Exetel’s NBN 50 and NBN 100 plans, too. For $20 more, you can get the Exetel Family nbn100 plan. It's usually price per month is $89.95, but like the NBN 50 plans, at the time of writing there's a promotional deal that'll bring the cost down to $69.95 per month for six months. And while Exetel's NBN 100 plans' typical evening speeds used to hover around 77Mbps, they now boast typical evening speeds of 100Mbps.

You can see how the Exetel NBN 100 plan compare to other NBN 100 plans below.

If things go wrong, there are plenty of ways to get in touch with Exetel’s customer support. While you won’t find any Exetel bricks-and-mortar stores, online chat service, or customer forums, you can reach Exetel via responsive Facebook or Twitter chat, or you can call them directly on 13 39 38. There is an account login for monitoring usage called My Exetel, but that’s less relevant on unlimited-data plans, though it can also be used to monitor costs, see past invoices, change plans or pay your bill.

In terms of customer satisfaction, user reviews on sites like Product Review and Trustpilot paint different pictures. Of the 6,000+ reviews on Trustpilot, more than half are either excellent (five stars) or great (four stars). The 1,350+ reviews on Product Review, though, have the majority of reviews at one star, with average scores for value for money, low scores for customer service and transparency, and more people than not saying the speeds are inadequate.

To put all of that into context, though, averaging these scores out still sees Exetel in the top 10 of the providers in our internal ranking system.