TPG NBN Review: Fast and Cheap

TPG's bare-bones NBN plans are fast and cheap...
TPG NBN Logo
Overall Rating 4 out of 5
Offers super cheap NBN access
Regularly top-performer in ACCC speed tests
No online chat for support

Is TPG NBN any good?

TPG is the second biggest internet provider in Australia after Telstra, with over two million customers across all its different plans and services. TPG NBN plans are popular due to their low starting prices and no added extras.

TPG NBN offers cheap plans at the lowest possible 12Mbps speed tier, which many of its competitors don’t have. In fact, its cheapest NBN plans start at just $29.99 a month – but you’ll only get a measly 10GB of included data. Unlimited data on TPG NBN starts at $59.99 a month for the slowest 12Mbps speed NBN SL option, rising to $69.99 a month for the most popular 50Mbps plan, and tops out at $89.99 per month for its top-tier 100Mbps plan

In our NBN provider analysis, TPG scored high for speed and customer support options (despite having no online chat support) but dropped the ball when it came to features. This is mostly because TPG offers a barebones broadband service without any of the bells and whistles you get with the big three (Telstra, Optus and Vodafone).

If you value cheap entry points and decent download speeds for your money, then TPG NBN is a good choice. Just don’t expect gold-standard customer service or any additional perks and features (like bundle discounts or perks).

If TPG’s plans don’t float your boat, we’ve rounded up the most popular nbn plans of the week. We’ve limited the choices to plans with download speeds of up to 50Mbps, the best fit for most households. This list is updated weekly.

Is TPG NBN fast?

TPG had a good run in 2019. It was repeatedly named the #1 provider for peak evening download speeds in the ACCC’s broadband testing program.  However, in November 2019 Optus nabbed that crown, averaging 87.6% of its promised NBN download speeds during peak hours (7-11pm). TPG still holds an honourable second place, with 86.3% of its advertised download speeds during peak hours.

Like any other telco that has NBN plans, TPG doesn’t promise that you’ll always get the maximum advertised speed from your NBN service. On its website, TPG says that you can expect a basic, typical evening speed of 11.1Mbps for its NBN 12 plans, 43.7Mbps for its NBN 50 plans, and just over 78Mbps on its NBN 100 plans. These numbers are good for its cheaper two plan tiers, but other NBN providers such as Aussie Broadband are faster on NBN 100.

Our pick of plans if you want the best mix of speed for dollar value would be TPG’s NBN 50 plan but if you really want to take advantage of TPG’s speeds, you will want to have a gander at its NBN 100 plan.

What internet speeds can I expect on TPG NBN?

TPG is one of only a few telcos that offers NBN plans across all the available speed tiers – from the low-speed NBN 12 that might struggle to stream video smoothly if you’re sharing it with anyone else in your household, to the most common NBN 50 plan speed and the full-speed NBN 100 option that’s the fastest you can find on the NBN anywhere.

The slowest TPG speed option is NBN 12, which TPG says you can expect an average of 10Mbps speeds from during busy periods. You might find your TPG NBN slow if you’re sharing a connection this speed with more than a couple of people in your household; any household with more than two people might want to consider NBN 50 as a minimum. Otherwise, we’ve got more tips on how to speed up your internet connection if you’re not getting what was promised. 

If you find you’re struggling to stream on TPG, the harsh truth might be that it’s time to switch providers. Here’s a list of the fastest NBN plans based on self-reported data and the ACCC’s rankings.

The fastest NBN plans in Australia

TPG’s unlimited plans

TPG offers both unlimited and data-capped plans on the NBN, which means it can offer some very cheap prices with the caveat that you might use up all your included data usage.

Where TPG’s cheapest plans are just $29.99 a month, that price only gets you the slowest 12Mbps speed option and only 10GB of included data usage. Its other ‘limited’ NBN plan is $49.99 a month for 100GB of data at the same 12Mbps speed.

TPG’s unlimited plans start at $59.99 a month for 12Mbps speeds, move up to $69.99 a month for 50Mbps speeds, and $89.99 a month for 100Mbps speeds. None of these prices include any bundled phone calls, though, so if you’re a home phone user your monthly costs will rise.

The best value TPG NBN plan for families

If you’re a family looking for the best value NBN plan from TPG, we think that the $69.99 unlimited data plan at NBN 50 speeds is your best bet. Like TPG’s other plans it’s a no-frills service, with no unnecessary bundled inclusions like a streaming video subscription. A phone line is included, but you don’t have to connect a home phone if you use your mobile instead.

You can also lock yourself in to an 18-month plan if you’re happy to, saving yourself a $99.95 set up fee. At TPG’s typical evening speeds, you can expect to be able to happily share fast internet access amongst your family without any noticeable slow-downs on this 50Mbps plan.

What is TPG’s NBN customer service like?

TPG has a dedicated customer service and support line for NBN users, as well as a message service that you can use to get in touch. Importantly, there’s no live chat option – a big omission compared to its biggest competitors. If you want help with your TPG NBN, you’ll have to be prepared to wait for a response to your message, to wait for a return phone call, or to spend some time waiting on the phone for service.

TPG’s NBN customer service includes:

  • NBN technical support by phone, Monday to Friday 8AM to midnight and 9AM-9PM weekends, on 1300 997 271
  • A message service for you to write out your issue (and wait for a response)
  • A community forum

Who owns TPG?

TPG is an Australian-founded and owned company, run by current chairman David Teoh. TPG actually started in 1986 as a computer parts and peripherals company but has since moved into offering internet and mobile plans.

TPG also has its own competitor to the NBN, a ‘fibre to the building’ broadband service that is available through many apartment buildings in some Australian cities. It’s important to make sure that you’re purchasing the right service for you – TPG’s own broadband is different from the NBN that TPG also sells.

TPG Signup Process

  1. Find the right plan for you according to your needs, above and below on this page.
  2. Check that your address is ready for TPG NBN here.
  3. Choose between a no lock-in plan or a, 18-month contract period.
  4. Decide whether you’d like a home phone service for $10 extra a month.
  5. You’re done!

TPG also includes a Wi-Fi modem with all its NBN plans, so you’ll just have to wait for the NBN to be connected at your home and plug your modem into the NBN connection to get going. You’ll get an email letting you know everything you need to know, including your installation date – TPG says this is usually 2 to 30 business days after you order.

Keep reading for more on the NBN

If you’re not quite sold on TPG’s NBN offering, we’ve got guides on the cheapest unlimited NBN plans for those on a budget, the best NBN 100 plans if you’ve got a need for speed, and more explainers on testing your internet speed and the best alternatives if NBN isn’t an option in your area .

Now that you know, here are your next steps.

Still looking? Check out the top ranked providers.

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  • Wendy Lau

    TPG is one of the most un-ethical company I have came across. I have been using their ADSL since 2010. In May 2019, I have changed my internet plan to belong . I only have realised that they still direct debiting money from my credit card in Mar 2020. When I contacted them, their customer service said I need to send my cancellation to email cancel@tpg.com.au (but not customer service), or they will not process my cancellation. I have send cancel@tpg.com.au at lease 5 emails in the last 2 weeks, no responses at all. What are they trying to do? Get another month of payment out of me? On top of that they will not refund the 11 months payment back to me, because I did not cancel the service in May 2019. It is australia, it is standard practice that when people change electricity, phone company (without contact) , we donot need to inform the old company . As there is one electricity line, and one phone number. Same as internet, there is only one internet outlet in my house. If I have been using belong. How can TPG claim that they have been providing service to me. It is like some Australian banks which were charging dead people fee, it was fined by government for their misconduct. TPG is very un- Australian and unethical. My problem is still unresolved, as you can not get through them via phone nor emails nowadays. I will definitely not use TPG again and I urge you the same. For a customer service perspective, they are appalling .