Aussie Broadband NBN Review

What's the John Dory with Aussie Broadband?
Aussie Broadband Review
Overall Rating 4 out of 5
"Aussie Broadband offers decent deals on the NBN but the true value of Aussie is its outstanding reputation with its customers."
Recent Updates: 3 months ago
We've revised Aussie Broadband's review to reflect the changes made with its entertainment package. Spoilers: It's still a bloody ripper.
Less than 6 months
We've updated Aussie Broadband's range of plans, which are now all month-to-month and BYO modem with no set-up fees.

Our verdict

How good is Aussie Broadband? Just ask its loyal customers. Aussie Broadband is one of the most highly rated ISPs in Australia, with a 4.5-star average score across every user-review platform in Australia. Aussie Broadband is also the most transparent provider about its practice, providing up-to-date information on CVC and POIs in your area (giving customers a more honest estimate of potential speeds). You pay a small premium for Aussie’s outstanding service, but it’s worth every cent.

Good stuff
  • High customer satisfaction
  • Transparency on speeds
  • Seniors bundle options
Not-so-good stuff
  • You pay a small premium for all that value

Value for money

Small price hike for buckets of value.

  • Not the cheapest…
  • …but a lot of value in features, bundles and customer care

In our NBN provider analysis, Aussie Broadband only scored a 3-star rating in our price category. But that just means that Aussie Broadband’s NBN speed tiers are a fraction more than you might pay with other providers. It’s not the most expensive, but not the cheapest either. It’s all the small value-adds that Aussie Broadband offers, like top-tier customer service, transparency on its CVC and POIs (more on those further down the page), and bundle deals for home phones and seniors, that make its higher price worth every cent.

Here’s a quick look at Aussie Broadband’s plans and pricing so you can weigh up the value for yourself.

That’s just Aussie’s unlimited data plans. If you’re looking to save even more cash money on your monthly bill, you can opt for a Build Your Own plan; limiting yourself to 100GB or 500GB for a discount on your bill. Here are a couple of those capped plans, so you get an idea of how much you save.

While we’re on the topic of value, seniors can score a discount on Aussie Broadband’s NBN + Home Phone Bundle. Aussie’s Seniors plans can cost as low as $49 per month, or as high as $64 per month, depending on how many home phone calls you need to make. At the bottom tier, you will get PAYG call rates (that means you only pay for what you use), then there’s free calling to most numbers except for Australian mobiles (22c per minute), and at the top-end, free calls to all Australian numbers. At every tier, the NBN plan comes with 12/1Mbps speeds and unlimited data.

Take a look at Aussie Broadband’s site for more information on Senior’s packages and call rates.

What are some cheaper options?

As we’ve pointed out, the one downside to Aussie is that it’s not the cheapest on the market. It’s excellent value, but if you’re counting every cent at the moment, there are cheaper NBN plans on the market.

Here are some of the cheapest NBN plans available this week.

Support and satisfaction

Australia’s favourite

  • 4.5-star average user rating
  • Plenty of ways to get in touch

You probably already know about Aussie Broadband’s near-spotless reputation with its customers. Its 4.5 average across Australia’s various user review platforms is an impressive feat, but there’s more to Aussie’s success than friendly customer service. In a convoluted NBN market, Aussie is a shining beacon of transparency and honesty.

It’s one of the only providers that openly discusses its CVC (Connectivity Virtual Connectivity) capacity. Aussie even encourages potential customers to see how much is available at their closest POI (Point of Interconnect) so they can sign up with the peace of mind knowing they’ll get what they paid for.

When you search your local POI on Aussie’s website, you will find an up-to-date graph of the amount of traffic (downloads and uploads) vs. the POI’s CVC capacity. If traffic meets or exceeds the CVC benchmark, users in that area will experience congestion issues. In that case, Aussie Broadband will buy more capacity from NBN co to meet demand, but that takes time. Aussie Broadband provides this information so users know what to expect in the interim.

Here’s a sample from our local POI.

Aussie Broadband POI St Leonards

This graph shows that there’s a fair bit of room for new customers in our area. So we could sign up without the risk of slow Internet speeds. But if the black line gets too close to the blue line, users in that area could start to see some congestion. There are also outage maps, speed test tools, usage management, and loads of guides available on Aussie’s site and app.

If that straight-up, no-nonsense approach to customer service isn’t Fair Dinkum, we don’t know what is.

Are any other providers as tight with their customers as Aussie?

Not quite, but the equally ocker MATE NBN offers a fair suck of the sauce bottle to its customers. MATE maintains a 4.4 star average across Australia user review platforms for its NBN efforts.

Have a geez at what these mad bastards are offering.

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What is NBN CVC?

CVC stands for Connectivity Virtual Circuit and is what internet providers buy from NBN to sell and provide you with a connection. Think of CVC like lanes on the NBN highway. Just as a highway with more lanes eases congestion on roads, an NBN provider with more CVC at a POI can service more customers without hitting a bottleneck at peak usage times.

Perks and features

Fetching bundles, not many perks

  • Fetch Mini and Fetch Mighty TV bundles
  • No freebies

There are definitely “perks” to being an Aussie Broadband customer, the unrivalled customer service, the flexible month-to-month arrangements, etc. but there are no bonuses or benefits like cheap movie tickets, shopping discounts or unmetered streaming. Those are great extras if you’re considering Telstra or Optus (we regularly take advantage of the cheap Hoyts tickets on Optus) but hardly essential.

What Aussie does offer in the entertainment space is, the David to Foxtel’s Goliath, Fetch TV.

Aussie Broadband is one of the select few providers in Australia still offering TV and internet bundles.

For an extra $10 per month on the above NBN plans, you can bundle a Fetch Mini streaming box, and if you’re looking for a multi-room setup, you can bundle both a Fetch Mini and a Fetch Mighty (4K) set-top box for an extra $25 per month on Aussie’s NBN 100 plan.

It’s worth noting that Aussie Broadband’s Fetch bundle doesn’t include any Premium channel packs, so you will pay an extra $6 per month for every primo pack (otherwise, you’ve pretty much got yourself a fancy free-to-air machine).

If you’re looking for a better bundle, Optus itself has one of the best with its $90 Internet Entertainer package. That deal gets you a Fetch Mighty box, one Premium Fetch Channel Pack, a free Optus Sport subscription (for football fans), and NBN 50 speeds with unlimited data.

Still here? Take a look at more of Aussie Broadband’s NBN plans

You know what they say, a hard-earned conclusion deserves a big, cold list of NBN deals. Here are the most popular from Aussie Broadband.

What modem does Aussie Broadband use?

Aussie Broadband offers a Netcomm NF18ACV modem to its NBN customers. All of its plans are BYO modem, but if you want to buy a new modem off them, it’ll cost you $149 plus $15 for standard delivery or $20 for express. This modem includes 4x Ethernet ports and dual-band AC WiFi for fast wireless browsing across the house.

This exact modem though you can find a little cheaper through other online retailers, with the cheapest we’ve seen at about $130.

It’s also worth shopping around for other modem router brands if you know what you’re looking for. For around the same price, you can pick up a modem router like D-Link’s DIR-879, for example, which will offer you better range in your house and better speeds across all your devices.

Aussie Broadband customer service and support

It’s all well and good to have a fast NBN connection with lots of data. But if things go wrong, you want to know that your problem can be solved. As evidenced in user review scores, Aussie’s customers rave about the support provided from its Australian-based support team.

How to contact Aussie Broadband
  • Phone-based support from 8am to midnight AEDT Monday to Sunday via 1300-880-905 (closed Christmas Day and Good Friday).
  • Online chat available 9am-5pm
  • Self-service options in your account dashboard
How to sign up and connect to Aussie Broadband
  1. Signing up for Aussie Broadband is fairly simple once you’ve worked out what plan is right for you and can be done online in minutes.
  2. Select the right plan for you on this page
  3. Double-check your address can get NBN on the Aussie Broadband site
  4. Select if you want add-ons such as a modem or Fetch TV box
  5. Pick your installation date (if needed)
  6. Done!

Once you’ve signed up online, it could either take hours or weeks until you’re online depending on whether or not you have an existing NBN connection. If you’ve already got an NBN connection with another provider, you could be switched over to Aussie Broadband before you go to sleep that night.

However, if you’ve never had an NBN connection at your premises before, NBN will need to send out a technician to your home to get you connected. This could be in a few days or a few weeks, depending on availability.

If you need a technician, you’ll need to be home for the NBN installation. This usually takes less than one hour to complete.

Heard enough about Aussie Broadband?

We’ve got plenty more reviews on Australian NBN providers. When it comes to first-class value, we recommend reading up on Exetel. If you’ve got a need for speed, check out our Superloop NBN review. There are plenty of quality alternatives on the market if you’re one of the unlucky few who still can’t connect to the NBN. Not sure how fast your download speeds are? Find out how to test your NBN internet speed with our tool.

Now that you know, here are your next steps.

Still looking? Check out the best NBN plans.

READ REVIEW

Otherwise, consider NBN satellite internet plans.

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