Circles.Life Australia plans review

The Silicon Valley-backed telco continues to offer buckets of value Down Under.

Circles Life
4 out of 5 stars
4
  • pro
    Great value pricing
  • pro
    Loads of data
  • con
    Light on features
December 05, 2021
5 min read
Quick verdict

Circles.Life distils its straightforward plan offering into a simple equation: competitive pricing with lots of data. If you want bells and whistles with your SIM Only plan, Circles.Life isn’t the telco for you. But if you want regularly recurring promo deals, great monthly pricing, as well as bonus data on the pricier plans, Circles.Life has you covered.

pro
Pros
pro Great value pricing
pro Loads of data
con
Cons
con Light on features
con Archaic post-cap pricing

Before we get stuck into the nuts and bolts of our Circles.Life review, take a look at some of the provider's most popular deals and plans.

Circles.Life value for money

Killer value for tons of data, and competitive on its other plans.

Circles.Life quickly made a name for itself in late 2019 when it hit Australian shores with the incredible pricing of its 20GB Mobile Plan (then $18 a month) and 100GB Monthly Plan (then $28 a month). Fast-forward to more recent times, and while the prices aren’t as mouth-watering, they’re still low and there’s a couple of new plans in the mix. All Circles.Life plans are SIM Only offerings that include unlimited standard talk and text to Australian numbers, plus they’re month-to-month offerings with no lock-in contracts so you can come and go as you please.

These days, Circles.Life is also competing with the cheaper end of SIM Only town with its 5GB Monthly Plan, which is priced at just $10 per month.

Compared to competing SIM Only plans priced at $10 or under, the Circles.Life 5GB Monthly Plan has the best first-year value ($120), even if you can get better pricing with the iiNet Mobile 8GB Plan for the first six months.

Next up is the Circles.Life 30GB Monthly Plan, which is normally priced at $25 a month but, at the time of writing, is just $20 per month for the first six months.

This is where pricing gets more competitive in the SIM Only space, with multiple providers offering new limited-time discounts and bonus data all the time. Here's how Circles.Life's plan stacks up against the most popular SIM Only plans with at least 20GB of data that don’t cost more than $30 a month.

Before it was knocked off the top spot by the massive 160GB plan, Circles.Life's 100GB Monthly Plan used to be their biggest data offering, serving up 100GB of data for $45 per month (just $30 for the first six months, at the time of writing).

This is the plan where Circles.Life blows the competition out of the water in terms of monthly value. The only real big-data competitor in the same price range is Felix's $35 subscription, which offers unlimited data. Of course, there is a catch - Felix customers are speed-capped at 20Mbps, which should be enough for most people but should still be kept in mind when considering plans.

The newest kid on the Circles.Life block is their 160GB Monthly Plan, which, you guessed it, offers 160GB of monthly data for the neat sum of $55 (down to $50 at the time of writing).

To put that into context, here are the most popular SIM Only plans with 150GB or more on offer.

Student and family discounts

Circles.Life used to offer some decent student discounts and savings for family plans, but it seems these options have been axed and replaced with a referral program.

For each friend you refer who activates their SIM card, Circles.Life will give you $10 off your monthly bill for 10 months, while your mate will get $10 off their monthly bill for three months.

Circles.Life features and perks

Lacking most of the usual features.

If you like your SIM Only plan with a side of perks, Circles.Life isn’t the telco for you. That lean, mean pricing above is evidence that Circles.Life is focused on providing plenty of monthly data at a competitive price. In fact, their main perk used to be 3GB of “bill-shock protection” for the 30GB Monthly Plan and 100GB Monthly Plan, wherein the telco would throw in 3GB of bonus data if you go over your monthly allocation. Unfortunately, after a recent plan shake-up, you'll now have to pay $10 for that extra 3GB data boost.

Even worse is the archaic reality that if you burn through that extra 3GB, too, you’ll be stung with a fee to the tune of one cent per megabyte. For context, that’s $10 for each extra 1GB of data. The only way to stay out of Circles.Strife is by using the Circles.Life app to manually top-up.

Something else Circles.Life has recently ditched is their international calls add-on, meaning you're stuck with pricey pay-as-you-go rates. There’s also international roaming, but it’s also pay-as-you-go, which means it’s not as affordable as competitors like Vodafone. Below is a list of daily updating popular SIM Only plans with at least 8GB of data, which also include international calls.

Circles.Life data add-ons

After a recent overhaul of their plans, Circles.Life now offers just one data add-on: 3GB for $10 (non-recurring). It can be purchased as many times as necessary in a billing period. That's not great value, but given how much data their plans come with, you likely won't need it.

Info Box
What are the best mobile phone plans in Australia?

Circles.Life is frequently a top pick of ours when it comes to value, but for a more comprehensive look at the best mobile phone plans in Australia, check out our in-depth guide.

Circles.Life customer support and satisfaction

Speedy customer support options with decent reported satisfaction.

While the support options aren’t as varied as other telcos, Circles.Life prides itself on getting back to you fast. The Circles.Life app, for instance, also features bill tracking, billing and payment settings (if you need to update your payment method), an opportunity for free data if you refer a friend and a live chat feature.

You can also call Circles.Life on 1300 863 004 and if you don’t have time to wait or you can leave a voicemail and the support team will return your call within a day (according to Circles.Life’s website). The customer service centre operates between 8am and 8pm AEST Monday to Friday and between 8am and 5pm AEST on weekends and public holidays.

If you prefer to avoid talking over the phone at all costs (because, same) you can shoot off an email to the Circles.Life customer support team at happinessau@circles.asia or simply lodge a ticket over on the telco’s website. Once again, Circles.Life claims you will have a response within the day.

Alternatively, if you’re an existing customer, you can get in touch with the customer service live chat team via the iOS or Android app. Otherwise, if you’re a new customer, there’s a web chat service for new connections and questions here. As with the call centre, the live chat team operates 8am to 8pm AEST Monday to Friday and between 8am and 5pm on weekends and public holidays.

In terms of customers satisfaction, it depends where you go to read about it. The Circles.Life website, for instance, lists a 4.7 star rating in the App Store, while Google has a 4.2-star rating
from more than 1,200+ reviews.

That’s impressive initial feedback, but consumer review websites Product Review and Trustpilot have lower ratings. Product Review has a 2.5-out-of-five rating from 560+ reviews, broken down to 3.1 for value for money, 2.5 for customer service and transparency, and 3.4 for local reception. There are noticeably fewer reviews on Trustpilot, but the majority of those are one-star ratings, which puts the overall score at just 1.5 out of five.

How to sign up for Circles.Life

Pick which of the three Circles.Life plans you like the look of the most below and click on the ‘Go’ button to be taken directly to the Circles.Life website. Click ‘Get a SIM’ on the plan to confirm your plan selection, then check whether a relevant promo code is entered to get the costs down (and, potentially, the data up). From here, you can choose to transfer your number or get a new one, then punch in your details to complete the sign-up process.

Does Circles.Life have 5G plans?

While Circles.Life operates on the Optus network, it services around 97.3% of the Australian population with 4G Plus and doesn’t currently offer 5G mobile plans. At the time of writing, Spintel is the only Optus network MVNO to offer 5G plans. Below is a daily updating list of popular 5G plans across SIM Only and Prepaid.

Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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