Dodo NBN plans review

Dodo NBN plans are far from extinct.
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Overall Rating 4 out of 5
Dodo NBN plans are competitively priced and offer decent speeds with some enticing bolt-ons for home phone users and entertainment lovers.

Our verdict

Even without promotional pricing, Dodo has a handful of NBN plans that are competitively priced. These plans aren’t the speediest around, though, but they do come with a modem-router. Still, there’s an upfront fee to consider for month-to-month users, but also some solid versatility for those seeking a home phone service or Fetch TV entertainment.

Pros

  • Competitively priced plans
  • Optional monthly extras

Cons

  • No-contract setup fees
  • Low reported customer satisfaction
Recent Updates: Less than 6 months
The Dodo NBN plans review page has been updated with our new template and now includes some plan analysis for Dodo’s Fixed Wireless offerings.
More than a year
Editor Georgia Tan updates Dodo's range of NBN plans for 2020 across our best, cheapest and unlimited categories. We also take a closer look at the ACCC's latest broadband performance data on NBN providers that were released last month.

When it comes to fixed-line NBN plans, Dodo offers three speed tiers: NBN Basic II (NBN 25), NBN Standard (NBN 50) and NBN Fast (NBN 100). Dodo is a mobile and broadband provide that offers its NBN plans in either month-to-month or 12-month contracts. There’s a $120 upfront fee for those who don’t want a contract, but this fee is waived for those who don’t mind signing up for 12 months.

Because no-contract plans are common among most NBN providers, we use Dodo’s month-to-month plans as a basis of comparison. The Dodo nbn25 Unlimited Plan normally costs $65 a month but was discounted to $55 a month at the time of writing. There’s a $120 setup fee and you can expect good self-reported typical evening download speeds of 20Mbps.

Even when it doesn’t have a promotional discount, the Dodo nbn25 Unlimited Plan has decent pricing for an NBN 25 plan, though providers like Tangerine, Spintel and Superloop beat it both in terms of pricing and self-reported typical evening download speeds. Expect to see those providers and others in the daily updating list of popular NBN 25 providers below.

The pricing difference between NBN 25 and NBN 50 plans suggests that Dodo wants users to consider NBN 50 as standard, given it’s only $5 more a month for the Dodo nbn50 Unlimited Plan. That $70 regular fee (reduced to $60 a month at the time of writing) gets you 41Mbps self-reported typical evening download speeds, though the $120 setup fee remains.

For NBN 50 plans, Dodo is again a competitively priced provider, though those familiar provider names from above (Tangerine, Spintel and Superloop) have Dodo beat when it comes to promotional pricing, regular pricing and self-reported typical evening download speeds. Below is a daily updating list of the most popular NBN 50 plans.

Finally, the Dodo nbn100 Unlimited Plan normally costs $85 a month (with a $120 setup fee) for okay 82Mbps self-reported typical evening download speeds. Dodo notes that only FTTP, FTTC and HFC connections are supported for its NBN 100 plans.

This Dodo NBN 100 plan is competitively priced when stacked next to its competitors, beating Superloop and Tangerine for regular pricing, even if the self-reported typical evening speeds are better from the competing trifecta (though Tangerine is only marginally better at 83Mbps). Below is a daily updating list of the 10 most popular NBN Fast plans available in Australia. Surprisingly, despite its competitive pricing, Dodo wasn’t one of them at the time of writing.

Dodo NBN Fixed Wireless plans

Like iPrimus, Dodo offers a couple of Fixed Wireless plans in a couple of different varieties, all of which have unlimited data. There’s the Dodo nbn25 Unlimited Plan, which normally costs $65 a month and has a $120 fee if you opt for month-to-month payments.

This pricing is about par for NBN 25 Fixed Wireless plans, though Tangerine comes out on top with its ongoing promotional pricing, as well as a cheaper regular monthly cost. Alternatively, Mate has a $59-per-month Fixed Wireless alternative that has no setup fee. Below is a daily updating list of the most popular NBN 25 Fixed Wireless plans.

Dodo also has an Unlimited Fixed Wireless Plus plan for $70 a month normally, though it had $10 off the monthly price for the first six months at the time of writing.

The Dodo Unlimited Fixed Wireless Plus plan is competitively priced and beaten only by the ongoing promotional pricing from Tangerine for first-year value, or by $12 a year compared to Mate’s Fixed Wireless Plus offering. Still, you can expect to see the Dodo Fixed Wireless Plus plan in the daily updating list of popular picks below.

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How we score provider speeds

NBN providers self-report the typical evening download speeds you can expect when using their service. Providers get in strife with the ACCC if they misrepresent these averages. These speeds are represented in megabits per second (Mbps) and tend to be below the maximum potential download speed of a plan (with the exception of Telstra). The closer those self-reported download speeds are to the maximum speed potential of a plan, the higher our score for speed.

Dodo NBN features and perks

Perks for those seeking a landline and/or Fetch TV entertainment option.

Dodo’s NBN perks begin with an included Huawei HG-659 modem-router then continue after you pick a plan and input your address to confirm that the provider services your area. Once confirmed, you can choose to add a home phone line bolt-on or Fetch entertainment, both of which have additional monthly costs. Dodo NBN plans come with a free home phone line, but it costs $10 a month for unlimited local calls and $20 a month for calls to mobiles and international numbers.

The international inclusion is for 2,000 minutes to 25 international locations, which covers the following international dialling locations:

CanadaChinaCroatiaFranceGermany
GreeceHong KongIndiaIrelandItaly
JapanMalaysiaNetherlandsNew ZealandPoland
SingaporeSouth AfricaSouth KoreaSpainSweden
SwitzerlandTaiwanTurkeyUKUSA

Fetch TV entertainment add-ons are only available for Dodo’s NBN 50 and NBN 100 plans. If you opt for one of those, you can pay $25 extra a month for Fetch Mini or $35 a month for Fetch Mighty. Both options include 30 curated movies each month, an included channel pack of your choosing, as well as the ability to pause, rewind and catch-up on TV. The Fetch Mighty is also 4K capable and can record up to six channels simultaneously.

Dodo NBN customer support and satisfaction

Solid customer support options but low reported customer satisfaction.

Unlike a lot of providers, Dodo is one of the few to offer bricks-and-mortar support options via Dodo kiosks for customers who prefer in-person support. For everyone else, there’s phone support via 13 36 36, an online chat service, or you can get responsive support via Twitter or Facebook.

Except for a lucky few providers – including Mate, Aussie Broadband, Tangerine and Internode – all of the providers we track have average customer satisfaction scores below four stars. These averages are taken from customer-review websites like Product Review and Trustpilot and, according to these scores across the providers we track, Dodo has one of the lowest customer-satisfaction scores.

On Product Review, Dodo had a two-star score from 1,800+ reviews at the time of writing, which includes 71% of customers rating Dodo NBN two stars or lower. That said, Dodo scored 2.9 across the board for customer service, transparency and value for money, with around 57% of respondents agreeing the provider has adequate speeds. There were only 38 reviews on Trustpilot, which represents a mix of mobile and NBN services, but the 1.8-star score at the time of writing was comprised of 87% one-star reviews.

How to sign up for Dodo NBN

Look at the list of Dodo NBN plans below and click ‘Go’ on the one that most tickles your fancy. You’ll be taken to the Dodo website and asked to enter your address. Confirm whether you’d like to add a home phone line service bolt-on or Fetch TV (for applicable plans), then follow the prompts to enter your personal details and complete the sign-up process.

Dodo NBN plans

Below is a list of all Dodo NBN plans, with a mix of fixed-line and Fixed Wireless offerings, as well as month-to-month and 12-month contract alternatives.

How fast are Dodo NBN speeds?

Dodo self-reports its typical evening speeds for its NBN 25, NBN 50 and NBN 100 options as follows:

Dodo NBN speeds
NBN speed tierDodo NBN speed
NBN 25 Basic II20Mbps
NBN 50 Standard41Mbps
NBN 100 Fast82Mbps

That’s pretty decent as far as delivering on NBN speeds goes. However, it’s important to remember that Dodo and iPrimus performed comparatively poorly in the ACCC’s real-world broadband speed testing program.

In December 2020, the ACCC reported that Dodo and iPrimus delivered 84.8% of their maximum speeds, on average, during the busiest hour for download, which was the lowest of the tracked providers. Out of the providers tracked by the ACCC, Dodo and iPrimus came in last when it came to delivering maximum speeds during the busiest hour by some margin. Exetel had the second-lowest percentage score at 87.1% of download speeds with Dodo and iPrimus at 79.6%. Still, that’s a 1.6% improvement compared to the previous ACCC quarterly report.

If stable, consistent speed is an absolute must for your broadband connection, you might want to consider providers at the other end of the spectrum. TPG and Optus, in particular, continue to perform exceptionally in the ACCC’s speed testing program. Below is a daily updating list of NBN Standard plans in terms of self-reported typical evening download speeds.

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  • Graeme Stegelman

    DODO are absolutely crap,their after sales service defies logic.