Dodo NBN plans review

Dodo NBN plans are far from extinct.

Dodo
Dodo NBN Plans
4 out of 5 stars
4
Price
From $55
Modem
BYO or Dodo Modem
Bonus
$10 on your first month OR $10 off for first 12 months
Brodie Fogg
Editorial Lead
Read More
December 15, 2022
6 min read

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Our verdict on Dodo

Even without promotional pricing, Dodo's a handful of NBN plans that are pretty competitively priced. These plans aren’t the speediest around, but they do come with a modem router and unlimited data. There’s an upfront fee to consider for month-to-month users, but also some solid versatility for those seeking a home phone service.

If you're picking your battles, there are plenty of reasons to pick Dodo NBN.

pro
Pros
pro Competitively priced plans
pro Optional monthly extras
con
Cons
con No-contract setup fees
con Low reported customer satisfaction

Dodo NBN plans

Below is a list of all Dodo internet plans, with a mix of fixed-line and Fixed Wireless offerings.

Dodo NBN value for money

Competitive pricing and decent speeds when you pick NBN 50 or NBN 100

When it comes to fixed-line NBN plans, Dodo ticks the usual boxes. There are a total of five-speed tiers to choose from here. Dodo's own NBN 15 tier, NBN Basic II (NBN 25), NBN Standard (NBN 50),  NBN Fast (NBN 100) and NBN Superfast. In addition to choice, there's also a fair amount of flexibility here.

Dodo is a mobile and broadband provider that offers its NBN plans exclusively on a month-to-month basis rather than through a longer 12-month contract. Because no-contract plans are common among most NBN providers, we use Dodo’s month-to-month plans as a basis of comparison. 

NBN 15

One thing that separates Dodo NBN from most of the competition is the existence of the provider's NBN 15 speed tier. This offering is somewhat unique, offering some savings for those who think they can get by with a compromise on speed.

Priced at a thrifty $55 per month, the Dodo NBN15 Unlimited Plan comes with unlimited data and speeds of up to 15Mbps. You still have to pay for a new Dodo wifi modem-router if you want one, but can save money by bringing your own or buying a refurbished model through Dodo.

As with the rest of Dodo's NBN plans, this option is a no-contract month-to-month internet plan, which means you can leave or upgrade after a month if you're unsatisfied with the realities of what NBN 15 can deliver.

NBN 25

The Dodo nbn25 Unlimited Plan costs $65 a month at the time of writing. Like the rest of the lineup, you can choose to BYO modem or select one from Dodo for $88 upfront.

The Dodo nbn25 Unlimited Plan has decent pricing for an NBN 25 plan, though providers like Tangerine, Spintel and Superloop beat it both in terms of pricing and self-reported typical evening download speeds. Expect to see those providers and others in the daily updating list of popular NBN 25 providers below.

NBN 50

The pricing difference between NBN 25 and NBN 50 plans suggests that Dodo wants users to consider NBN 50 as standard, given it’s only $10 more a month for the Dodo nbn50 Unlimited Plan. That $75 regular fee gets you 50Mbps self-reported typical evening download speeds.

For NBN 50 plans, Dodo often ranks among the cheapest of cheap NBN plans, though those familiar provider names from above (Tangerine, Spintel and Superloop) have Dodo beat when it comes to promotional pricing, regular pricing and self-reported typical evening download speeds. Below is a daily updated list of the most popular NBN 50 plans.

NBN 100

If you want something a little faster, the Dodo nbn100 Unlimited Plan normally costs $85 a month for okay 92Mbps self-reported typical evening download speeds. Dodo notes that only FTTP, FTTC and HFC connections are supported for its NBN 100 plans.

This Dodo NBN 100 plan is competitively priced when stacked next to its competitors, beating Superloop and Tangerine for regular pricing, even if the self-reported typical evening speeds are better than the competing trifecta. Below is a daily updated list of the 10 most popular NBN Fast plans available in Australia. Surprisingly, despite its competitive pricing, Dodo wasn’t one of them at the time of writing.

Home Superfast NBN

Dodo also offers superfast NBN. Priced at a whopping $110 per month, the Dodo Home Superfast plan promises faster speeds. However, Dodo actually doesn't provide any specific figures around exactly how fast.

Given the lack of data here about the quality of service and the cost involved, we wouldn't blame you for being hesitant to pull the trigger on this option. Thankfully, it's far from the only game in town if you're after NBN 250 speeds. Check out the widget below for an updated list of the 10 most popular Superfast NBN plans.

NBN Fixed Wireless plans

Like iPrimus, Dodo offers both fixed-line and Fixed Wireless NBN plans. If you're leaning towards the latter, there are three choices on the menu.

The first two of these will be familiar. Both the Dodo nbn15 unlimited plan and the the Dodo nbn25 unlimited plan mentioned above can be offered via either a fixed-line and fixed wireless connection depending on the technology type available at a given address.

If you need a little more speed, your best bet is going to be the Dodo NBN Ultimate Fixed Wireless Plus plan. This plan has the same unlimited data too as the other fixed wireless options, but can be a little slower than its wired counterparts.

On paper, a fixed wireless NBN connection like the one this plan relies on can offer up to 75Mbps. In practice, Dodo themselves report typical speeds of closer to 23Mbps. That figure puts this plan right underneath the Dodo NBN 25 plan when it comes to speed. Despite these low typical speeds, this option will run you the the same $75 per month that Dodo's NBN 50 plan does. 

Below is a daily updating list of the most popular NBN 50 Fixed Wireless plans to help you compare.

Dodo NBN features and perks

Dodo’s NBN perks are all about bundling your internet with your electricity and gas - at the time of writing. In selected areas can save $10 a month when you get an NBN plan with electricity and gas at the same address through Dodo. This offer is only available to customers in Victoria and NSW.

Dodo NBN plans also come with a free home phone line, with PAYG calls.

Speeds: How fast is Dodo NBN?

Dodo self-reports its typical evening speeds for its NBN 25, NBN 50 and NBN 100 options as follows:

  • NBN Fixed Wireless: 23Mbps
  • NBN 15: 15Mbps
  • NBN 25 Basic II: 25Mbps
  • NBN 50 Standard: 50Mbps
  • NBN 100 Fast: 95Mbps

That’s pretty good as far as delivering on NBN speeds goes. However, it’s important to remember that Dodo and iPrimus performed comparatively poorly in the ACCC’s real-world broadband speed testing program.

In August 2022, the ACCC reported that Dodo and iPrimus delivered 96.2% of maximum speeds, on average, during the busiest hour for download, which was among the lowest of the tracked providers.

Out of the providers tracked by the ACCC, Dodo and iPrimus fared slightly better when it came to delivering maximum speeds during the busiest hour by some margin. MyRepublic had the lowest percentage score at 86.2% of download speeds.  Dodo and iPrimus confidently beat that with 96.5%. For context, that figure is a 1.8% improvement compared to the previous ACCC quarterly report.

If stable, consistent speed is an absolute must for your broadband connection, you might want to consider providers at the other end of the spectrum. TPG and Optus, in particular, continue to perform exceptionally in the ACCC’s speed testing program.

Dodo NBN speed test

If you're already a Dodo broadband customer and you came here wondering why your connection is slow, try testing your internet speed with the tool below. If your speeds aren't meeting expectations, consider switching to a faster NBN plan.

Dodo NBN alternatives

While some providers also offer home wireless internet plans (ie, plans that use the same 4G and 5G networks as your mobile phone as an alternative to NBN) Dodo is currently only looking to offer NBN internet plans.

If you're interested in a home wireless internet connection, you can compare some popular plans from other providers below.

Dodo NBN customer support and satisfaction

Solid customer support options but low reported customer satisfaction

Unlike a lot of providers, Dodo is one of the few to offer bricks-and-mortar support options via Dodo kiosks for customers who prefer in-person support. For everyone else, there’s phone support via 13 36 36, an online chat service, or you can get responsive support via Twitter or Facebook.

Except for a lucky few providers – including Mate, Aussie Broadband, Tangerine and Internode – all of the providers we track have average customer satisfaction scores below four stars. These averages are taken from customer-review websites like Product Review and Trustpilot and, according to these scores across the providers we track, Dodo has one of the lowest customer-satisfaction scores.

On Product Review, Dodo had a two-star score from 1,600+ reviews at the time of writing, which includes 71% of customers rating Dodo NBN two stars or lower. That said, Dodo scored approximately 2.5 across the board for customer service, transparency and value for money, with around 57% of respondents agreeing the provider has adequate speeds. There were only 151 reviews on Trustpilot, which represents a mix of mobile and NBN services, but the 1.2-star score at the time of writing was comprised of 94% one-star reviews.

How we review NBN providers and speeds

NBN providers like Dodo self-report the typical evening download speeds you can expect when using their service. Providers get in strife with the ACCC if they misrepresent these averages.

These speeds are represented in megabits per second (Mbps) and tend to be below the maximum potential download speed of a plan (with the exception of Telstra). The closer those self-reported download speeds are to the maximum speed potential of a plan, the higher our score for speed.

Dodo NBN FAQs

Who owns Dodo NBN?

Fun fact: Dodo is own by Vocus Communications, after a merger in 2016 with Aussie-owned M2 Group - who owned Dodo at the time - saw Vocus acquire Dodo.

Vocus was founded by Australian entrepreneur James Spenceley, who left as CEO of Vocus in 2016.

How to sign up for Dodo NBN

Look at the list of Dodo NBN plans above and click ‘Go’ on the one that most tickles your fancy.

You’ll be taken to the Dodo website and asked to enter your address. Confirm whether you’d like to add a home phone line service bolt-on or Fetch TV (for applicable plans), then follow the prompts to enter your personal details and complete the sign-up process.

Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.

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