Internode NBN Review
Internode offers reliable speeds on its NBN plans. Still, that performance comes at a premium price, and you don’t get all the extra perks and features typically offered by a premium provider. Its customer service options aren’t up to speed, and the things that once made Internode a customer- favourite are no longer relevant.
What we like
- Great performance
- Deals on TV bundles
What could be better
- Dated customer support
- Not what it used to be
Value for money
- One of the more expensive providers
- Good performance for price
Customers holding on to Internode’s well-earned brand loyalty will be happy to pay a premium for its NBN, but its plans are far from competitive. Now that Internode has scrapped its Basic NBN option, you’ve got three fixed-line options with Internode: NBN 25, NBN 50, and NBN 100.
Internode’s NBN 25 plans are typical value, costing what most providers charge, but even they are at the high end of the pricing spectrum, and its NBN 50 and NBN 100 are some of the most expensive on the market. Granted, Internode offers limited-time discounts that drop its NBN 100 plan to a more reasonable price, but that deal’s only available to new customers for the first six months of use.
Internode also offers Fixed Wireless, but its plans are eclipsed by competition offering double the data at the same price. Here’s a mix of popular Fixed Wireless plans so you can see the difference for yourself.
Internode offers timed deals on entertainment bundles and static IP add-ons. If you’re a fan of Fetch, you can add a set-top box to your Internode NBN plan at no extra cost if you sign up for at least 6 months. That deal is valid at the time of writing with no definite expiry date.
There was once a time when Internode and iiNet were a top choice for gamers and streamers, thanks to unmetered streaming options for things like Netflix. They don’t offer those perks on NBN these days, and even if they did, there’s just rarely a need for it with most plans going unlimited.
In its heyday, Internode was lauded by its customers for its outstanding support, its transparency, and perks – these days, that honour goes to Aussie Broadband. Aussie is consistently one of the top-rated providers across user review sites, and one of the only providers currently offering gigabit speeds.
Here are a few of Aussie Broadband’s most popular NBN plans.
Internode NBN plans
Here’s the shortlist of Internode’s most popular fixed-line NBN plans. Hit the ‘view full results’ button if you want to see the rest of Internode’s plans.
Internode Fixed Wireless NBN plans
These are Internode’s current Fixed Wireless NBN plans.
Internode NBN speeds
Internode isn’t tracked in the ACCC’s broadband speed testing program, but it does self-report typical evening speeds on its website. Here’s what you can expect as an Internode customer.
|Plan tier||Typical evening speed|
|NBN Basic II (NBN 25)||23 Mbps|
|NBN Standard (NBN 50)||42.8 Mbps|
|NBN Fast (NBN 100)||78 Mbps|
Overall, Internode’s NBN speeds ranked very well in our analysis. It’s Fast NBN 100 plan is the exception, performing below average when compared against other NBN providers.
Here’s a small sample of NBN plans sorted by the highest speeds to give you an idea of what you can expect from other providers’ Fast NBN 100 plans.
Perks and features
- Fetch bundles
- Static IP add-on
As mentioned above, Internode’s entertainment bundle is a good option if you’ve had it with Foxtel, and you’re fixing for Fetch. It gets you a Fetch Mini Set-top-box at no extra monthly cost (outside of a $59.99 set-up fee), and a standard Fetch subscription (free-to-air channels), and access to streaming apps like Netflix and Stan, though those require a separate subscription.
It’s an okay deal but not as tempting as Internode makes it out to be. The Fetch Mini costs $169 outright, and you still have to pay a $59.99 set-up fee, so there’s a possible saving of around $109 on hardware. That’s fine, but when you calculate the premium cost of signing up with Internode, and the modem fees you pay (even on contract), the small saving on Fetch feels like a moot point.
Internode’s static IP pack add-on will tempt some gamers and VPN users too. For an additional $10 per month, Internode will hook you up with a static IPv4 address and a static /56 IPv6 prefix for your local area network. Static IP addresses are handy for users who need to remotely connect to a Virtual Private Network (VPN) for work or use a Smart DNS service to browse from another location (for things like streaming overseas content).
Outside of that, Internode offers the bare minimum broadband features and no additional perks. There are no discounts for bundled mobile plans, no cheap movie tickets or discounts (like you get with other premium providers), and no usage monitoring/customer service apps.
Support and satisfaction
- Responsive Twitter account
- No live chat service or usage monitoring app
Internode is a little behind the times when it comes to customer support channels. There’s the usual suspect: phone support, email feedback, and even an active Twitter account that answers customer queries in a reliable timeframe. However, there are a few advanced features offered by most providers that Internode doesn’t have. Convenient customer support features, like live chat, or a usage monitoring/account management app. And while this is more a matter of opinion, the Internode website is in desperate need of a facelift.
With that said, Internode seems to make the most with the few customer service channels it does have. Internode has an above-average reputation with its customers on user review websites like Product Review. That’s no easy task, and most providers struggle to rate higher than 2 out of 5 stars.