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Vodafone NBN review
Get up to speed on Vodafone’s home internet plans.
Vodafone NBN: Value for money
- $15 per month discount if you already have a mobile plan with Vodafone
- 30-day network satisfaction guarantee
- Standalone pricing is a little expensive
On the surface, Vodafone’s NBN plans might seem pricier than most providers. The standard pricing for its Standard (NBN 25), Standard Plus (NBN 50), and Premium (NBN 100) plans aren’t as competitive as most. But there’s a lot of peace-of-mind factors that come with Vodafone’s suite of broadband plans, such as 4G backup for seamless Internet in the event of an outage, and a 30-day network satisfaction guarantee. Add to that Vodafone’s regular discounts on its NBN plans that cut the price for the first six months of use, and an additional loyalty discount ($15 off for Vodafone mobile customers), and it shakes out at a decent deal.
Vodafone NBN speeds
Vodafone NBN offers three speed tiers: Standard (NBN 12), Standard Plus (NBN 50), Premium (NBN 100).
Vodafone self-reports typical evening speeds on its NBN plans, but the ACCC also began tracking Vodafone’s performance in 2020.
Here are the typical evening speeds advertised by Vodafone.
- Standard NBN 25: 25 Mbps
- Standard Plus NBN 50: 50 Mbps
- Premium NBN 100: 90 Mbps
- Superfast NBN 250: 200 Mbps
- Ultrafast NBN 1000: 250 Mbps
Page load time
*Average percentage of maximum plan speed reached in busy evening hours
**Daily outages per user that lasted longer than 30 seconds
Vodafone’s speeds will be good enough for most. Still, if you want the fastest Internet available, Aussie Broadband and Superloop offer some ludicrously speedy NBN plans to select FTTP and HFC connections.
Vodafone NBN bundles
Unfortunately, Vodafone's NBN plans are no longer eligible for its Bundle and Save discount. However, there is still a very decent $15 per month discount on any NBN plan if you're already a Vodafone mobile customer, which makes its pricing much more competitive. If you’re not a Vodafone mobile customer already, you’ve got two options: a) sign up for a Vodafone mobile plan to take advantage of the loyalty discount, or b) go with a cheaper NBN provider.
Option 1: Sign up for a Vodafone Mobile plan
Below is a shortlist of Vodafone’s most popular mobile plans. If these plans appeal to you, switching to Voda could save you a decent chunk of change.
Option 2: Find a cheaper NBN deal
Here is a small selection of the cheapest NBN 50 plans available in Australia, sorted by price.
Vodafone NBN: Perks and features
- Vodafone WiFi Hub with 4G backup with Instant Connect
- No entertainment bundles
- No perks
As one of Australia’s most well-entrenched telcos, Vodafone has most of the infrastructure and bonuses you get with one of the more significant providers. Apart from its well-resourced customer service options (more on that further down), Vodafone also has some sweet perks, like its signature $5 per day roaming on mobile plans, and Instant Connect. This feature lets you connect as soon as you receive your Vodafone WiFi Hub with 4G backup.
That alone is an attractive feature. 4G backup gives you peace of mind in the event of an outage, switching your broadband connection from the NBN to the mobile network when there’s an issue with the fixed-line connection.
Unfortunately, Vodafone is one provider where 4G fallback might come in handy a little too often, as it rates as one of the worst providers for daily outages according to the ACCC’s broadband testing program.
According to the same report, the providers with the fewest daily outages are Dodo, Exetel, Superloop and Telstra. Here’s a glance at the most popular NBN 50 plans offered by those providers.
Outside of Vodafone’s loyalty discount, there aren’t the same perks you get from Telstra and Optus. There are no cheap movie tickets, entertainment bundles, or discounts on other experiences, like concerts and restaurants.
Vodafone NBN: Support and satisfaction
- Brick-and-mortar stores for in-store help
- Live chat, phone support, and app for service management
Customer support options is another benefit of going with one of the bigger telcos. It’s part of the reason Telstra, Optus, and Vodafone typically charge a little more than most, despite offering you what’s mostly the same internet service.
In our provider analysis, Vodafone had a flawless rap sheet when it comes to customer support channels. You can get in touch over the phone, via live chat on the website, through email, even over the telco’s responsive Twitter and Facebook pages.
There’s also the My Vodafone app for iOS and Android. It’s a one-stop-shop for checking your bills, viewing your data usage, and managing your add-ons. It’s not as fully featured as the Optus@Home app, which lets you speed test your connection remotely, and there’s no in-app customer support option, but it’s still a handy tool for those looking to self-serve.
Lastly, there are Vodafone’s brick-and-mortar locations across Australia. There are very few providers with a face-to-face point of contact, and while most of your technical issues won’t be resolved in-store, it’s handy to have someone to talk to if you’re not getting anywhere over the phone.
On the downside, Vodafone's customer satisfaction score is kinda terrible. According to user-generated reviews sites ProductReviews and TrustPilot, Vodafone scores just 1.6 out of 5 stars. Despite that low number, it's important to note that it's about on par with Telstra and Optus' customer satisfaction scores - it seems customer service is something the Big Three all struggle with.
We recommend checking out Aussie Broadband and Mate Communicate if you’re after a provider with an outstanding reputation with its customers. Customer service and transparency are the bread and butter for these two telcos, and their plans and speeds are just as satisfactory.
Is the Vodafone WiFi Hub any good?
One of the best things about Vodafone’s NBN offering is the Vodafone WiFi Hub that comes included. It supports up to 32 connected devices and is compatible with all NBN technologies.
It’s most attractive feature is its unlimited 4G back-up. The WiFi hub is shipped with an unlimited 4G backup SIM card. So you can stay connected if there’s an outage and access the internet as soon as you receive the modem (as opposed to waiting to be connected to the NBN).
Vodafone NBN contact
If you like what you see, you can get in touch with Vodafone’s NBN team on 1300 801 122 between 8 am and 10 pm AEST, Monday through to Sunday. Otherwise, if you don’t have any more questions, you can sign up online.
Not sold on Vodafone’s crack at NBN?
We’ve reviewed loads of Australian Internet Service Providers and rated the best NBN providers. If you’re looking more specific information on cheap unlimited plans, fast NBN 100 plans or the best NBN alternatives, we’ve got guides to those too.
If you’re considering signing up to a mobile plan with Vodafone to take advantage of the loyalty discount, see what we had to say about the coverage underdog’s mobile service.
Otherwise, have a gander at the table below for the most popular broadband plans this week.