Execute Error 83: Disney Plus not working? Here’s what to do
The launch of Disney Plus was a rough ride for some subscribers but we’ve put together a troubleshooting guide to get you through the sea of errors.
In comparison to the U.S. launch, Disney Plus Australia subscribers have had a pretty smooth run when it comes to dodging streaming errors and app-breaking bugs. The app is still a little rough around the edges, sure, but for many users, streaming the service’s best TV shows and movies has been nothing short of a headache.
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While the Disney Plus dev team is no doubt fighting every buggy incursion on the frontlines, we’re here to offer auxiliary support with our guide on the app’s various error reports. Thankfully, the subscription only costs $11.99 per month so the barrier for entry is pretty low, though if you are already a paying customer and you’re not getting the service you expected, it’s worth getting in touch with Disney’s customer support team to discuss any billing or refund concerns.
Before we dig into the various error codes Disney Plus users are reporting, we have to cover off the very basics of tech troubleshooting (sorry, but it has to be done). These are the steps you should try no matter what error code you’re receiving.
If you’re having trouble connecting to Disney Plus, run through these basic steps:
Disney Plus Error 83
Device compatibility issue
Error 83 seems to be one of the biggest issues plaguing subscribers. If you’re seeing this message, it means there’s a device compatibility issue. Essentially, Disney Plus isn’t cooperating with the particular device you’re trying to view content on.
This might seem frustrating because if your device is incompatible with Disney Plus, how did you manage to download the app in the first place? Well, there are a couple of other factors that could be impacting device compatibility.
First thing to try, and we hate to say it, is turning your device off and on again. As tired as that advice is, you don’t know how often a simple power cycle is an answer to all your tech woes.
Next, check that your device is actually compatible with the service, just to be sure.
If that’s all gravy, next step is to check if your firmware is up to date on the device you’re viewing on. This shouldn’t impact most new devices but if you happen to be running an especially old iOS or Android operating system, for example, Disney Plus might be rejecting your device. Our friends at WhistleOut have put together a couple of guides on how to update your iOS software.
If you’re attempting to view on another device, such as a Smart TV, PlayStation 4, or Xbox One, you will find software update guides on the manufacturer’s websites. That said, you will almost always find software updates buried in a ‘system’, ‘about’ or ‘general’ menu in just about any internet-connected device.
If there’s a firmware update ready to install/download, you will likely see a little notification indicator (like when you get a new message or email).
If all else fails and you’re desperate to stream Disney Plus, try logging into another device. As frustrating as that sounds, a device compatibility issue like ‘error 83’ means the app is having an issue with the specific device you are using so switching to a computer, gaming console or smart TV should yield a different result.
Here are those tips again:
- Power cycle (turn your device off and on again)
- Check your device is compatible with Disney Plus
- Navigate to your device’s firmware settings page and check for updates
- Try deleting and reinstalling the Disney Plus app from your device’s app store (e.g. Google Play or App Store)
- Try logging in with the same details on a different compatible device
- Check the Disney Plus tech support thread on Reddit to see if anyone is experiencing the same issue
Disney Plus Error 42
Issues connecting with your service
Another common error code that Disney Plus is spitting out is Error 42. In a cruel twist, nobody seems to be able to find a solution to the error code that shares the same two digits as the answer to the ultimate question of life, the universe and everything.
Based on what we can glean from Reddit, Error 42 indicates an issue ‘connecting’ with your Disney Plus service. That could be a server error on Disney’s end or it could be an issue with your internet connection.
If it’s a problem with Disney’s servers, it’s possible that Disney Plus is struggling to meet the demand of everyone streaming at once. This sort of issue typically occurs at times of peak usage (e.g. when a new episode of The Mandalorian drops), and unfortunately, there’s no immediate fix other than to wait it out. Disney has admitted that it hadn’t anticipated the full extent of the app’s popularity prior to launch.
How it didn’t anticipate such popularity when it was offering exclusive access to a brand new TV show from one of history’s biggest franchises is anyone’s guess, but here we are.
This won’t be a forever problem. Disney will eventually bolster its servers to meet the demands of hungry Star Wars and Marvel fans across the world but that takes time.
The second possibility is that your internet connection isn’t strong enough to stream Disney Plus. This is particularly pertinent if you’re trying to stream in 4K (which uses more bandwidth and data than a standard or high definition stream).
Praise be if that’s the case because there are quite a few troubleshooting solutions for a subpar internet connection.
Firstly, there are the general troubleshooting fixes for slow WiFi that you can try. We already have a comprehensive guide to speeding up your internet so we won’t go into the nitty-gritty in this post but here are a few quick pointers:
- Run an internet speed test (anything above 5Mpbs should be enough to stream)
- Try logging out of Disney Plus and back in again on all devices (especially if you’ve shared your password)
- Refresh your modem by removing the power supply and letting it rest for 5 minutes before reconnecting
- Consider disconnecting bandwidth-hogging devices from your home WiFi (e.g. video game consoles)
- Try clearing your browser’s cache (if streaming on a web browser)
- Login to your WiFi router settings and check for a firmware update
- Login to your WiFi router settings and change your DNS settings to OpenDNS, Cloudflare or Google
If your home internet speeds are typically less than 5Mbps, it’s probably time to upgrade anyway. If you’re struggling on NBN 12 or NBN 25, consider upgrading to NBN 50 or NBN 100. If even that isn’t enough to satisfy your gluttonous streaming ways, it’s worth finding out if you’re eligible for NBN 250 or NBN 1000. Then there’s Home Wireless Broadband, which uses a mobile network. It’s a faster option than ADSL2+ if you can’t get NBN but it’s subject to the whims of unsteady mobile networks.
Check out the NBN 50 plans with the best self-reported evening speeds below. To change your speed tier, simply choose your preferred speed in the drop-down box in the top lefthand corner.
Disney Plus Error 73
Location availability issue
Subscribers reporting error code 73 are reporting location and availability issues. This seems to be impacting subscribers who are attempting to stream Disney Plus in countries where it is already available.
First of all, it’s important to note that this could be a content availability issue. Content availability differs between countries. For example, Avengers: Infinity War is available in Australia and New Zealand at launch, but not in the U.S. If there’s a chance you’ve found your way to a Disney Plus title via a Google search or streaming search engine, such as JustWatch, it’s possible you’ve landed on a title that’s not yet available in your location.
If you’re receiving error code 73, the first step would be to reset your internet connection by rebooting your modem if you’re on a home network and refreshing your network connection by turning aeroplane mode on and off again if you’re on a mobile device.
If that doesn’t do the trick, it would be worth checking if you’re browsing from another country using a VPN app or browser plugin.
Run through these steps to try and diagnose your location issue:
- Check the title is available in your country by searching the title on Disney Plus
- Reset your WiFi modem or mobile network connection (wait 30 to 60 seconds before reconnecting)
- Check where you’re currently browsing from using an IP address lookup tool
- If the results show you’re browsing from anywhere other than your current location, check your browser plugins and running apps. If there is a VPN running (e.g. ExpressVPN) then close the application or reset your location settings
More error codes on Disney Plus
From the Disney Plus Help Centre
|Error code||Known causes||Potential fix|
|Error code 11||Content availability||Refresh internet connection, disable VPN or check content availability|
|Error code 9||Login issue or payment issue||Sign out and back in again, check your billing details are up to date|
|Error code 30||Device registration issue||Check device compatibility, sign out and login again on impacted device|
|Error code 86||Blocked account, breach of terms of service||Check account holder is over 18 years old, disable VPN, reset location settings, contact customer support|
|Error code 13||Device limit reached||Sign out of Disney Plus on the devices you use the least, change password, remove unused downloads|
|Error code 25||Internal error||Refresh Disney Plus web player, sign out and back in again, contact customer support|
|Error code 22||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error code 24||Login or connection issue||Follow WiFi connection troubleshooting guide (above), re-enter login details, check payment details|
|Error code 36||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error code 35||Restricted content||Check content availability, disable VPN, reset location settings or sign out of Kids mode|
|Error code 87||Login or password issue||Sign out and login again, check payment/billing details, reset password|
|Error code 31||Location issue||Turn location services on (see above), disable VPN, reset location settings|
|Error code 38||Time settings||Ensure time settings on your device are set to 'automatic' or aligned to world clock time|
|Error code 32||Login or password issue||Sign out and login again, check payment/billing details, reset password|
If you’ve come across an error we haven’t covered in this guide or you’ve found a solution we haven’t discovered yet, let us know in the comments below.
Disney Plus contact details: How to get in touch with customer support
If you’ve tried every possible troubleshooting solution and your problem still isn’t resolved, you can always get in touch with the Disney Plus help team. They’ll run you through the gamut of troubleshooting solutions we’ve already addressed in our article but at least you’ll come prepared with some helpful background knowledge.
Disney Plus phone number
If you like to sort things out over the phone, you can give Disney Plus Australia a call on 1800 965 160 between 8:00 am and 12:00 am Monday to Sunday.
Disney Plus live chat
If you’re not partial to waiting on hold, there’s a live chat option available over at the Disney Plus help centre. Simply head to https://help.disneyplus.com, scroll to the bottom of the page and click the “Live Chat” button.
A pop-up window will ask you to enter your question/issue, which triggers a long list of help articles to appear. Scroll past these and you should see a blue ‘LIVE CHAT’ button. Click that button to access the live chat pop-up window.
Next, enter your Name, Email (that you used to sign up to Disney Plus), select Subject (e.g. nature of your enquiry), and Phone Number, then click the blue Submit button.
The Live Chat window will also let you know what your expected wait time is and how many customers are in front of you so you can make a call as to whether you’ve got the time to wait.
Disney Plus help on Twitter
If both of those options are no good for you, just fire off a tweet at the Disney Plus help channel and play the waiting game (or Hungry, Hungry Hippos). To do this you, of course, need a Twitter login but signing up is fairly simple. Just don’t go do anything crazy and actually use Twitter as an actual social network.
If you head to https://twitter.com/DisneyPlusHelp/ and hit the big blue Follow button. Then, just to the left of the Follow button, you will see a small mail icon. Click that to direct message (DM) Disney Plus Help with your query. You’ll get a notification when Disney Plus slides into your DMs.
|Service||Monthly price||Max. Video Resolution||Devices||Free trial|
|$11.99||4K||4||No free trial|
|$10 – $18||HD||1 – 4||2 weeks|
|$10.99 – $19.99||4K||1 – 4||No free trial|
|$10 – $17||4K||1 – 4||30 days|
|$25 – $104||HD||2||10 days|
|$25 – $35||HD||2 – 3||2 weeks|