Woolworths Mobile Review

The early bird gets a cheap Samsung Galaxy and 10% off their next shop.
Woolworths Mobile logo
Overall Rating 4 out of 5
"Woolies offers top value Samsung Galaxy plans on the Telstra network, and bonus discounts for loyal shoppers."

Our verdict

Woolworths Mobile offers outstanding value on early-bird Samsung Galaxy deals. While its everyday SIM plans aren’t quite as competitive as its, frankly mad, bargains on chocolate mud cake, it’s often the best choice for Samsung fans. On the other hand, Apple iPhone fans will have to look somewhere else for their next upgrade.

Good stuff
  • First choice for latest Galaxy handsets
  • Telstra network coverage
  • Shopping discounts
Not-so-good stuff
  • No iPhone plans

Value for Money

  • Top dollar-for-data value
  • Discounted Samsung Galaxy handsets at launch

Telstra, and Telstra MVNOs (providers that use the Telstra network), aren’t normally the first providers you think of for value. However, Woolworths Mobile and ALDI Mobile are the exceptions.

The most you will pay for a Woolworths Mobile plan is $50 per month, and that comes with 60GB of data (with rollover data banking up to 100GB), unlimited standard national calls and text, and a 10% discount off grocery shops of $500 or more every month. That discount alone would be enough for large families to offset $50 per month on their phone plan.

Lastly, Woolworths Mobile is one of the few providers offering discounts on Samsung Galaxy handsets if you pre-order or purchase at launch. For early adopters, Woolworths Mobile is typically the best choice for the latest Samsung Galaxy handsets.

Woolworths Mobile Phones

Woolworths Mobile offers a small selection of Android phone plans. Firstly, there’s Woolworths Mobile’s Samsung Galaxy range. Here’s a snapshot of how much a Samsung Galaxy S20+ 128GB will cost you on Woolworths Mobile.

If you’re Samsung-averse, you can also pick up a range of OPPO phones on Woolworths Mobile. Here’s how much the premium OPPO Reno2 Z will cost you on Woolworths Mobile.

Woolworths Mobile plans

If you don’t need a new smartphone, but you still want to take advantage of Woolworths Mobile’s budget access to the Telstra network, you can pick up a month-to-month Prepaid or SIM plan. Here are the most popular Woolworths Mobile plans this month.

Perks and features

  • Telstra coverage
  • Monthly grocery discount
  • Data banking
  • Not great for international and roaming

Being a Woolworths Mobile customer doesn’t come with a lot of perks, but the few that it does will be a value-add for many customers.

Firstly, there’s a 10% discount on your next grocery shop. While there are a few caveats to the discount (e.g., minimum $500 spend, and monthly limit), it still offers a potential $50 saving if you spend $500 every month (which is breakfast for many large families). If you’re already shopping for a new mobile plan, might as well offset $50 per month with a discount on groceries.

The most surprising part of the deal is that it’s available on prepaid plans as well. So you can sign up for a plan as low as $10 per month (for 1GB of data) and still claim the 10% shopping discount.  So even if you aren’t ready to switch providers, you might as well put one of the kids on a 1GB plan. You will instantly save yourself $40 per month.

Woolworths Mobile Prepaid Plans

Here’s a quick glance at Woolworths Mobile’s Prepaid plans.

Woolworths Mobile Coverage

Woolworths Mobile uses the Telstra 3G/4G wholesale network that Telstra MVNOs have access to. The difference in coverage is minimal. The wholesale network covers 98.8% of populated Australia, and Telstra’s own reaches about 99.4%. The wholesale network used by Woolworths Mobile still has more coverage than both Optus and Vodafone.

Take a look at the map below to compare the wholesale network with the full Telstra network.

To give you an idea of how Woolworths Mobile’s plans with other Telstra MVNOs, we’ve rounded up the most popular plans on the Telstra network this week.

Support and satisfaction

  • Plenty of customer support options
  • Physical presence in supermarkets
  • Middling customer satisfaction

Woolworths Mobile has a good range of customer service options, like live chat, phone support, not to mention a physical store presence thanks to Woolies’ chain of supermarkets. And while Woolworths Mobile doesn’t quite have a spotless track record with customers (like Moose Mobile), it still fares much better than the big three (Telstra, Optus, and Vodafone).

There’s also something to be said for the fact that you can always visit a Woolworths supermarket location if you have any questions or need to recharge. That’s a service that few MVNOs offer.

If you think you’d like to see what Moose Mobile puts in the water to satisfy its customers, look at the Optus MVNO’s most popular plan.

How to contact Woolworths Mobile

Woolworths Mobile has an incredibly helpful and responsive live chat service over on its website. All you need to do is head over to Woolies’ support page and click the green ‘live chat’ button in the bottom-right corner of the screen.

Alternatively, you can contact Woolworths Mobile on the phone at 1300 101 234.

How to contact Woolworths Mobile

Woolworths Mobile has an incredibly helpful and responsive live chat service over on its website. All you need to do is head over to Woolies’ support page and click the green ‘live chat’ button in the bottom-right corner of the screen.

Alternatively, you can contact Woolworths Mobile on the phone at 1300 101 234.

How to recharge your Woolworths Mobile plan

You can check your usage and remaining balance, recharge your plan or buy an add-on and manage everything else account-related via the Woolworths Mobile App, available in iOS and Android.

Otherwise, you can also recharge your service online at the Woolworths Mobile website.

Woolworths Mobile login options

To login, head to Woolworths Mobile’s website and enter your registered email or mobile number associated with your plan and your login password. Once you’ve logged in, you’ll be able to check your plan details, current balance and recharge or make any other changes to your existing plan.

Now that you know, here are your next steps.

Don't want a contract? Try prepaid

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Otherwise, see more SIM-only plans

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