Woolworths Mobile Review: Supermarket Cellular

Woolies offers great coverage, appetising early bird deals and data banking on phone plans.
  • Woolworths Mobile
    4 out of 5 overall
    Early bird deals on new phones
    Standard plans not as competitive
    See PlansSee alternatives
  • Telstra
    4.5 out of 5 overall
    Great customer support
    Price premium for priority network
    See PlansRead review
Recent Updates: 2 weeks ago
In January, Woolies' current bonus data promo, in conjunction with its extra 10GB every 3 months holiday data promo and 12-month free Family Zone subscription, makes its range of phone plans and SIM-only plans particularly worth considering. Some of its best phone plans include the Samsung Galaxy S10 128GB, Samsung Galaxy Note10+ 256GB and Samsung Galaxy A70. This promotion expires on 31 January 2020.
Woolworths Mobile Review 2020 | Reviews AU

Australia’s supermarket giant started selling post-paid mobile plans back in 2015 allowing customers to pick up a shiny new Samsung with their milk and bread. 

While Woolies’ phone contract deals aren’t quite as economical as its, frankly mad, savings on mud cakes, it does offer some appetising early bird deals if you’re looking to get the latest Android smartphone for a steal. If you’re a die-hard Apple fan though who wants the best iPhone plan, you’ll need to consider other mobile providers such as Optus

Let’s take a look at how the Fresh Food People’s plans stack up against the best phone plans in our Woolworths Mobile review.

Woolworths Mobile Review 

In our Australian mobile provider analysis, Woolworths Mobile scored 4.5 stars out of 5 for value, taking the cake for data-per-dollar value. Although that score was based on the provider’s SIM-only plan offerings, not its phone plans, both of Woolies’ plan types are worth considering if you’re on the lookout for a cheap mobile plan. 

If you’re after a phone plan on Woolworths Mobile, we strongly recommend seeing what’s on offer when a new smartphone releases. Woolworths Mobile is known for offering attractive pre-order bargains on the latest Samsung smartphones (see our best Woolworths Mobile plan section below for more details on the variety of plans available). 

You will often find Woolies selling the cheapest 24-month phone contract on the market for a variety of phones, which is tempting for those folks who need a lot of data. Outside of its pre-order deals, Woolworths Mobile plans are less competitive at higher data tiers.

Apart from postpaid, Woolies also offers some decent deals on its prepaid, BYO phone plans. While they’ve just missed out on our roundup of the best prepaid plans, they’re worth considering if you’re a regular Woolies shopper.

The best Woolworths Mobile plan

Woolworths Mobile’s best offering is definitely its range of no-contract mobile phone plans, particularly on new Samsung phones. Currently, its Samsung Galaxy S10 128GB, Samsung Note10+ 256GB, Samsung Galaxy A70 and Samsung Galaxy S10+ 128GB plans are consistently amongst the cheapest on the market. 

Take Woolies’ $40 Phone Plan with 36-month handset payments on the Samsung Galaxy S10 128GB, for example. For $75 a month, you’ll get 40GB of data (22GB plus 18GB bonus data with Woolies’ current bonus data promo ending 31 January 2020) as well as unlimited national calls and SMS. Parents, in particular, will find the free 12-month subscription to Family Zone an added bonus so you can monitor and manage your kids’ internet activities with parental controls.

If you’re interested in getting a new Android phone on a Woolworths Mobile phone plan, here are some other options for you to check out:

Best Samsung Galaxy S10 128GB phone plans

Best Samsung Note10+ 256GB phone plans

Best Samsung Galaxy A70 Plans

Woolworths Mobile SIM-only Plans

Alternatively, if you’re only interested in a SIM-only plan, Woolworth Mobile’s 12-month, contract $50 SIM-only Plan also provides decent bang for your buck.

For $50 a month, you’ll receive a whopping 60GB of data: 35GB per month plus 25GB bonus monthly data and an additional 10GB of Bonus Holiday Data every 3 months, as long as you activate an eligible plan by 31 January 2020. On top of those data inclusions, you’ll also enjoy unlimited national talk minutes and texts and a free 12-month Family Zone subscription giving you access for 1 user across 2 devices. 

Does Woolworths offer prepaid mobile phone plans?

Yes. And some decent value at that. Woolworths Mobile prepaid didn’t quite make the cut for our round-up of the best prepaid mobile plans in Australia but it came close. Woolworths Prepaid offers regular promos and deals that boost its value but its base plans aren’t as competitive.

There’s also convenience to consider. If you a prefer a printed recharge and you’re a Woolies regular, might as well hit two birds with one stone.

Here are the prepaid mobile phone plans currently offered by Woolworths Mobile:

Who does Woolworths Mobile suit?

The ideal Woolworths Mobile customer is someone who wants the latest Android smartphone at a decent price and doesn’t use a lot of data. Woolworths Mobile offers data banking (or data rollover) even on its phone plans, so any unused data will roll over at the end of the billing month.

If you don’t need a phone, or you prefer to purchase your handset outright, Woolworths Mobile SIM plans offer some of the best value you can get on the Telstra Wholesale Network (the best bargain prepaid option goes to ALDI Mobile).

Who doesn’t Woolworths Mobile suit?

You’re a little late to the party but you are starting to think it might be time to upgrade to the latest Samsung. Woolworths Mobile might be your best bet (but it’s always worth checking its plans).

If you want the best coverage and the most data as well as the perks and extras that Woolworths Mobile may not offer, you might want to consider checking out Telstra or Optus.

What network does Woolworths Mobile use?

Woolworths Mobile uses the Telstra 3G/4G wholesale network, the Telstra network MVNOs have access to. The difference in coverage is minimal. The wholesale network covers 98.8% of populated Australia and Telstra’s own reaches about 99.4%.

The wholesale network used by Woolworths Mobile still has more coverage than both Optus and Vodafone.

Take a look at the map below to compare the wholesale network with the full Telstra network.

How to get in contact with Woolworths Mobile

Woolworths Mobile has an incredibly helpful and responsive live chat service over on its website. All you need to do is head over to mobile.woolworths.com.au/support and click the green ‘live chat’ button in the bottom-right corner of the screen.

Alternatively, you can contact Woolworths Mobile on the phone at 1300 101 234.

How to recharge your Woolworths Mobile plan

You can check your usage and remaining balance, recharge your plan or buy an add-on and manage everything else account-related via the Woolworths Mobile App. You can  download this  on the App Store for iPhone users or the Google Play Store for Android users.

Otherwise, you can also recharge your service online at the Woolworths Mobile website via www.mobile.woolworths.com.au/recharge.

How to login to your Woolworths Mobile account

To login, simply head to  www.mobile.woolworths.com.au/login  and enter your registered email or mobile number associated with your plan and your login password. Once you’ve logged in, you’ll be able to check your plan details, current balance and recharge or make any other changes to your existing plan.

Does Woolworths Mobile offer international roaming?

Woolworths Mobile offers two international roaming options for when you’re travelling overseas. The first is a $5 per day International Roaming add-on which comes in 5, 10 or 15-day packages and lets you access data, make calls and text while keeping your SIM during your stay in a selected 63 destinations. You must be an existing Woolworths Mobile customer to buy this add-on of course. While this add-on may be convenient for existing Woolies Mobile customers, you may enjoy better data, call and text inclusions if you buy a local SIM card at your destination instead.

Alternatively, Woolies also sells a prepaid Global Roaming Data SIM Pack (effectively a Travel SIM), which is available in either a 30 or 60-day bundle and open to everyone. This data SIM Pack will work in a selected 90 countries, however once again, you may be better off buying a local SIM card when you arrive at your destination for potentially better deals on data, voice and SMS inclusions.

For more options, check out some of the best SIM-only plans with international roaming inclusions:

More popular mobile plans on the Telstra network

Here are the five most popular mobile plans on the Telstra and Telstra wholesale network according to WhistleOut.

Now that you know, here are your next steps.

Don't want a contract? Try prepaid

Otherwise, see more SIM-only plans