OnePass Mobile review: Prepaid Optus 5G with Kmart and Bunnings perks

OnePass is an Australian subscription service for online shopping that offers free delivery, boosted Flybuys points, 365-day change-of-mind returns and express Click & Collect through retailers like Bunnings Warehouse and Kmart.  OnePass Mobile - previously Catch Connect -  is that brand's prepaid Optus MVNO; a mobile provider that offers decent value on short and long-term prepaid plans with all the perks of a OnePass subscription included (valued at $4 per month when purchased separately). 

OnePass Mobile might not offer the best data-per-dollar value when it comes to Optus MVNOs but it is one of the few to use the Optus 5G network. It also includes a OnePass membership (valued at $40 per year), which gives users 5x Flybuys points, express Click & Collect and free delivery from retailers like Kmart and Bunnings Warehouse. 

All of OnePass Mobile's prepaid plans run on the Optus 4G/5G network, offering speeds up to 150Mbps and unlimited local talk and text. It offers both 28-day and 365-day recharges, both of which offer significant introductory discounts. 

New customers on OnePass Mobile's 28-day plans can save 50% on their first six recharges:

To see how OnePass Mobile compares with other popular prepaid providers on the Optus network, check out the table below. 

Long-expiry plans are a big focus for OnePass Mobile. All told, the thrifty provider has three 365-day plans to offer on this front: 200GB for $200, 280GB for $250 and 360GB for $300. 

These plans all come with unlimited calls and text, and data speeds capped at 150Mbps on the Optus 4G/5G network. Just be wary, the included data amount doesn't reset monthly - it's meant to last you the full 365 days. 

For a sense of how these compare to other long-expiry plans, check out the widget below for a snapshot of the most popular 365-day plans available in our database below:

Compared to other prepaid Optus MVNOs, OnePass Mobile offers decent network coverage. That's because it's one of the few prepaid MVNOs with access to the Optus 4G/5G network. It's not the exact same as being on Optus, as those plans use the standalone Optus 5G+ network, but it's as close as you'll get with a prepaid MVNO. 

Telstra is still the market leader when it comes to geographic reach but Optus (and OnePass) matches the Vodafone network for 5G coverage and is slightly better for 4G coverage. 

More importantly, Optus 5G speeds have consistently outpaced both Telstra and Vodafone at a national level, according to Opensignal reports. 

Take a look at the coverage map below to see if you've got adequate OnePass (Optus) coverage in your area. 

The biggest OnePass Mobile perk is its included OnePass shopping subscription. Valued at $4/mth or $40/year, OnePass gets you a variety of perks through Aussie retailers. 

• Free delivery for eligible items
• 5x Flybuys points for purchases at Kmart, Target, Bunnings and Officeworks
• 365-day change-of-mind returns at Kmart, Target, Officeworks and Priceline
• Express Click & Collect at Kmart and Bunnings
• Additional Pulse reward points at Priceline (2 points for every $1 spent)
• 30% off your first eligible InstantScripts service and 10% off every eligible order thereafter

That's about where the perks end, however. Don’t look to OnePass if you’re interested in an eSIM, international roaming or calling, or getting a handset with your plan.

The only international calling option for OnePass users is to pay an extra $5 per month to add 100 international minutes to 32 selected destinations.

If international calls is something you can't live without, you might want to check out the widget below for a snapshot of the most popular mobile plans with international calls in our database.

Like most Australian telcos, customer reviews of OnePass Mobile are mixed. Here's how it scores on user review platforms at the time of writing:

• ProductReview.com.au: 1.7/5 - Complaints are mostly directed towards poor customer service and long waits for SIM card delivery. 
• Trustpilot: 3.7/5 - User reviews typically focus on unclear eligibility for perks like free delivery. Positive reviews credit the increased Flybuys rewards and extended change-of-mind return window

As for customer support avenues, OnePass Mobile offers about what you'd expect from an MVNO. 

It doesn’t have a customer forum, brick-and-mortar stores, or active social media support. The telco does, however, offer a usage-monitoring app, self-serve online assistance and a chat service.

You can also call OnePass Mobile on 1300 222 825 weeks days from 9:00am to 8:00pm or weekends and public holidays from 10:00am to 5:00pm AEST.