TPG Mobile Review 2019: Simple Plan

The fastest broadband provider according to the ACCC doesn't have much to offer in mobile.
TPG Mobile Review - TPG Logo
Overall Rating 3.5 out of 5
Good value prepaid
Poor customer service
Not much going for it
TPG Mobile Review - Purple Smartphone

TPG Mobile Review

TPG’s broadband arm has been kicking goals since the ACCC began monitoring the real-world typical evening speeds delivered by Australia’s various NBN providers; repeatedly named the NBN provider with the most consistent evening speeds.

In 2018, TPG announced its plans to launch Australia’s fourth mobile network (joining Telstra, Optus and Vodafone) but promptly ditched those plans early 2019 when the government decided to ban Huawei technology in Australian 5G networks.

Now that the dust has settled on that pricey pivot, how do TPG’s prepaid plans hold up? Let’s find out in our TPG mobile review.

Who would suit TPG Mobile?

TPG uses the Vodafone 4G network. While Vodafone’s presence in Australia has improved dramatically in recent years, it’s still the smallest network in Australia. If you’re live in an area with Vodafone 4G coverage and you’re already a TPG broadband customer, you might consider switching your mobile over to TPG to keep all of your services with the one provider.

Other than that, there is nothing outstanding about TPG’s mobile service.

Who wouldn’t TPG Mobile suit?

Even if you are committed to the idea of keeping both your broadband and mobile service with the same provider, you won’t be able to receive a single bill for both internet and phone services because TPG only offers prepaid phone plans — you won’t receive a bill at all. That means you either have to remember to manually recharge your account every month or set up auto-recharge. The point is: there is no option to add a postpaid mobile plan to your broadband bill.

As we mentioned above, TPG Mobile uses the Vodafone network. That won’t be a problem for most Australians but if you live in a rural area with no Vodafone coverage, you will want to see what’s on offer from a Telstra MVNO, like ALDI Mobile, or an Optus MVNO, such as Amaysim.

TPG Mobile Plans

To its credit, TPG’s mobile plan range is painfully simple. There are four prepaid plans currently available:

Is there a TPG app?

Yes, there is. TPG’s app is available on iOS and iTunes and allows you to monitor and manage both your broadband and mobile services. You can monitor your usage, view your bills and get in touch with TPG’s customer support team. And that’s about it. You can’t do a lot of things most modern service management apps offer, such as live chat or paying your bill.

Both apps have copped a belting when it comes to customer reviews. The TPG Mobile app currently has 1.2 out 5-star rating on the Apple App Store and a 1.8 out of 5-star rating on the Google Play store. This is a fair representation of our own experience with the app and online account management system.

What network does TPG use?

As we mentioned above, TPG uses the Vodafone 4G network. Vodafone’s underdog network has come a long way over the last decade but it’s still the smallest out Australia’s three mobile networks. Unlike Telstra’s Wholesale Network for MVNOs, TPG customers have access to the full Vodafone 4G network.

TPG Mobile coverage map

If you’re considering signing up to TPG Mobile, we strongly suggest checking if your area has sufficient coverage before signing up. The map below show’s Vodafone’s mobile network reach in Australia. Zoom in to see if your area is covered.

How to check your TPG Mobile balance

There are two ways you can view your prepaid mobile balance. Firstly, you can check via TPG’s online My Account management system. All you need is your service number and the password you nominated upon sign-up.

Secondly, there’s the aforementioned smartphone app. Again, you will need your service number and password to log in.

Once you’ve logged in to either service, navigate to the ‘View All Mobile Service Accounts’ page, then select ‘View Mobile Usage’. That’s where you can check your balance and recharge your mobile service.

If this all proves difficult, you can always TPG customer service for a helping (?) hand on 13 14 23.