iiNet mobile plans review

iiNet mobile is about as bare bolts as it comes but that’s likely because the brand name tends to be more associated with NBN than mobile. There’s no Postpaid or SIM Only offering here, instead iiNet mobile is all about Prepaid plans, and there’s only three of those to choose from.

As is the trend with Prepaid plans these days, iiNet mobile doesn’t charge you extra for the SIM card, delivery of the SIM card, there’s no lock-in contract, and you can keep your number if you’d like to port it over.

Normally priced at $25 per one-month recharge – that recharge duration is a positive, given the prevalence of 28-day and 30-day “months” from other telcos – iiNet mobile’s first plan off the rank is priced at just $12.50 per month for the first six months for 25GB of data, as long as you’re a new customer.

As far as the Prepaid competition is concerned, that promotional pricing for the iiNet Mobile Small Plan is the best value offering when you look at first-year pricing. TPG technically equals it with its Small Mobile plan that has 25GB of data and identical pricing ($12.50 promo; $25 normally).

If you’re willing to pay $5 more for the first six months, the iiNet Mobile Medium Plan has even better value. What normally costs $35 month is, instead, $17.50 for the first six months, which is a whole lot cheaper than the nearest Prepaid competitor offering at least 50GB of data. 

If you've also got an iiNet internet plan, you can save another $5 per month. That loyalty bonus brings the post-promo pricing down to $30 per month.

As you can see below, the nearest competitor is the TPG Medium Plan. This offers an identical 50GB for $17.50 per month for the first six months before reverting the usual $35 per month.

The other alternative here is the Felix Mobile Unlimited Mobile Plan. This all-you-can-download option is subject to a 20Mbps speed limit and priced at $20 per month for the first six months. After that, the price doubles but the speed cap remains where it is. 

Up your monthly Prepaid budget by another $5, and that’s where you’ll find the starting price for the iiNet Mobile Large Plan. Normally priced at $45 per month, you’ll only pay $22.50 per month for the first six months. After that, the price goes up. However, you can still save if you pair it up with an iiNet Internet connection.

When it comes to iiNet’s branding, people tend to think of them more as an NBN provider first, then a mobile provider second. This is reflected in the layout of the iiNet website navigation, and it’s also evident in iiNet’s lean approach to features for its four mobile plans.

While the value is great, unlimited national talk and text is a given for the vast majority of Prepaid, SIM Only and Postpaid plans these days, so there’s no points there for iiNet.

The way this provider handles connectivity and download speeds is also a bit convoluted. The cheapest of the provider's three prepaid plans is 4G only but the other two come with access to the Vodafone 5G network. However, only the most expensive iiNet Large plan comes with access to speeds of up to 250Mbps while the other plans cap out at 100Mbps. 

It's a similar story when it comes to international calls. The iiNet Small plan comes with 100 international minutes and 100 international texts to 31 destinations. The other two options are going to be a better for those who need international call though, as they come with unlimited calls and texts to those same overseas locales.

As mentioned above, the more expensive prepaid plans here also come with the option to save some money by bundling in an iiNet internet service. If that's of interest, you can see a list of iiNet’s 10 most popular NBN plans below (updated daily).

iiNet's mobile service is powered by the Vodafone network. Thanks to a new network-sharing agreement that this carrier signed with rival Optus, this now covers 98.4% of the Australian population.

If you've got coverage with Vodafone, it's probably safe to assume that you'll have coverage with iiNet. However, as mentioned in the perks section of this review, some iiNet mobile plans only include access to Vodafone's 4G networks. At the time of writing, you'll have to pay extra for one of the more expensive prepaid plans if you want 5G connectivity and even more on top of that if you want to raise the speed limit from 100Mbps to 250Mbps.

If you're looking at switching to iiNet from Telstra or Optus networks and are unsure whether or not you'll fall into an area with iiNet mobile coverage, you can use the coverage checker widget below to find out for sure.

iiNet has okay support options if you have questions or for if things go wrong. If you prefer communicating via social media, you’ll find speedy responses on either Facebook or X.

There’s also phone support if you prefer to talk, or you can find self-paced online help or speak to someone via online chat. As is the norm, you can also monitor your monthly usage via the iiNet Support app.

If you're an iiNet mobile customer looking for help, you can either call 13 22 58 for general customer support or reach out to the company via email at support@iinet.net.au.

In terms of customer satisfaction on consumer review sites such as Product Review and Trustpilot, iiNet scores decent scores, albeit with the disclaimer that the main focus of reviews understandably tends to be on broadband and not mobile. According to the average of our internal ranking system, this puts iiNet in the top five for customer satisfaction.