iiNet mobile plans review

iiNet mobile is about as bare bolts as it comes but that’s likely because the brand name tends to be more associated with NBN than mobile. There’s no postpaid or SIM-only offering here, instead iiNet mobile is all about prepaid plans, and there’s only three of those to choose from.

While the standard prices of iiNet's mobile plans don't offer great value, there's lots of value to be had in their six-month promo pricing. If you're a new customer, you'll save 50% off the usual monthly price of your plan. Beyond those initial six months, however, you're better off looking elsewhere, making it better suited to those who like to churn their plan for the biggest savings.

If you do decide to continue beyond those six months and you're an iiNet NBN customer, you'll save $5 per month on the Medium or Large plan.

In terms of six-month pricing, iiNet is one of the best-value options on the market right now, with only OnePass Mobile and Lyca Mobile currently in the same ballpark.

However, if you're someone who would rather not jump from telco to telco every six months, consider one of the following options, which offer the best overall value over 24 months.

iiNet's mobile service is powered by the Vodafone 4G and 5G network. Thanks to a new network-sharing agreement that this carrier signed with rival Optus, both telcos now offer almost neck-and-neck coverage at 99.1% for Optus and 99% for Vodafone (4G only). Telstra remains the front-runner and the best choice for rural Australians, but Vodafone is more than capable enough of keeping you connected in metro, suburban and regional areas.

If you've got coverage with Vodafone, it's probably safe to assume that you'll have coverage with iiNet. However, you'll have slower download speeds than if you were to choose Vodafone proper, as iiNet's download speeds are capped at 150Mbps (250Mbps for the Large plan).

If you're looking at switching to iiNet from Telstra or Optus networks and are unsure whether or not you'll fall into an area with iiNet mobile coverage, you can use the coverage checker below to find out for sure.

When it comes to iiNet’s branding, people tend to think of them more as an NBN provider first, then a mobile provider second. This is reflected in iiNet’s lean approach to features for its mobile plans.

Perhaps the biggest omission is data banking. Didn't use all your data this month? Too bad, whatever's left is forfeit. iiNet also doesn't offer affordable international roaming packs, only pricey pay-as-you-go rates.

On the plus side, iiNet plans are available as both eSIM and physical SIM cards. Additionally, all plans include some amount of international calls and texts. The iiNet Small plan comes with 100 international minutes and 100 international texts to 31 destinations, while the Medium and Large plans go one step further with unlimited calls and texts to those same overseas locales.

As mentioned above, the more expensive prepaid plans here also come with the option to save some money by bundling in an iiNet internet service. If that's of interest, you can see a list of iiNet’s NBN plans below (updated daily).

iiNet has tons of support options if you have questions or for if things go wrong. In addition to online and app management, you can call 13 22 58 for general customer support or reach out to the company via email at support@iinet.net.au.

iiNet are also responsive on Facebook if that's your outlet of choice, or you can find self-paced online help or speak to someone via online chat.

Although iiNet scores highly for the number of support channels, in terms of customer satisfaction, it's a different story. On consumer review website Product Review, iiNet rates just 1.5 out of 5 stars, one of the lowest scores of all telcos on the site. Customers mainly take issue with poor customer service and network reliability issues.