felix mobile review

Launched in late 2020, felix mobile is a low-cost SIM and eSIM provider owned by TPG Telecom. When it first launched, felix positioned itself as a simple, no-fuss alternative to the big providers: one plan with unlimited, albeit speed-capped, data. It's such a streamlined operation, in fact, that it doesn't even have phone support, for better or worse. It does, however, offer a nifty app with intuitive self-service options and live chat support. The lean offering is better for the planet too, and felix mobile is one of the few certified carbon neutral providers available. It also plants one tree for every month a customer stays signed up. 

felix mobile launched with a bold, simple premise: a single plan with "endless" data capped at a sluggish 5Mbps. Since then, the Vodafone MVNO has ditched the single-plan structure, bumped its endless data speeds up to 40Mbps (up/down), and introduced a three-tier setup starting at $25/month for 25GB with data banking.

While its flagship $40/month "endless" plan offers unlimited talk, text, and data, remember that "up to 40Mbps" is a strict ceiling, not a guarantee. It’s still a solid deal, but no longer the dead-simple pitch it started as - here’s how it stacks up against other SIM-only plans at this price point:

felix mobile is an MVNO that uses the Vodafone 5G/4G network to provide coverage to Australians. At the time of writing, Vodafone 5G/4G coverage reaches approximately 99% of Australians on 4G and 94.5% of Australians and 5G. 

Here's a map of felix mobile (Vodafone 5G/4G coverage). Use the tool to navigate towards your address to find out if you've got sufficient coverage to sign up. 

felix goes beyond unlimited data with environmentally conscious perks and flexible optional add-ons:

• Eco Perks: Fully carbon-neutral and powered by 100% renewable energy, felix plants one tree every month for every active subscriber.
• International Calling ($5/mth): Get "endless" talk and text to over 40 countries. Activate it immediately or schedule it for a future date.
• International Roaming ($20/pack): Covers 40+ countries with 4GB of data (up to 40Mbps), 100 minutes of calls, and 100 texts—all with a generous 365-day expiry. You can stack multiple packs, though the modest data limit makes this best as a backup for short trips rather than a primary data option.
• Instant activation: If you need to get connected as soon as possible, you can sign up for an eSIM with a compatible device and either choose a new number or bring your own.

(Note: Included destination lists for calls and roaming can change over time, so be sure to check the latest lists on the felix mobile website before booking.)

Heading overseas or visiting Australia? Check out our guides for the top mobile data roaming deals in Australia, the best prepaid international roaming plans, or our favorite Australian SIM deals for tourists.

Low prices and decent inclusions tend to mean sacrifices in other areas, and felix’s customer support isn’t as extensive as other telcos. For starters, there’s no customer forums and felix’s X (Twitter) presence appears to be non-existent. There is, however, a chat service (available seven days a week from 8am to 8pm AEDT) and online self-service, plus felix has a responsive Facebook page.

Alternatively, you can contact support via the app, or leave a voicemail on 1300 801 956 to ask for someone to get back to you but that line is only for customer complaints. 

If you’re curious but cautious, you can take advantage of a seven-day “happiness guarantee”, which effectively translates to a seven-day trial, albeit one that you have to pay for upfront. If you’re unhappy within those first seven days, contact felix for a full refund.