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Felix Mobile review

Tune in for the not-so-twisted tales of Felix the telco.

Felix Mobile
Felix Mobile
4 out of 5 stars
4
Network
Vodafone
Plan
Unlimited talk, text & data with 20Mbps speed cap
Price
Plans from $25/mth
Deal
50% off first 3 months with promo code FELIX50.(50GB Mobile Plan and Unlimited Mobile Plan)
Nathan Lawrence
May 27, 2023
Icon Time To Read3 min read
Quick verdict

Whatever way you cut it, limitless mobile data in Australia comes with a compromise. Felix Mobile simplifies it by offering “endless” data albeit perpetually capped at up to 20Mbps symmetrical speeds. Felix’s only plan is light on perks and extensive support options, but it’s also a rare carbon-neutral telco.

pro
Pros
pro Unlimited data, calls and text
pro Carbon-neutral telco
pro Plan pause flexibility
con
Cons
con Iffy value for roaming bolt-on
con Limited speeds

Felix Mobile plans and pricing

Is Felix good value for money?

Felix Mobile started as a single-plan provider; offering one "endless" data plan with speeds capped at 5Mbps. It was a bold, refreshing choice from the Vodafone MVNO, even if it proved ot be nowhere near fast enough for most. Not too long after launch, Felix upped its endless data speeds to 20Mbps, hitting the sweet spot. 

Since then, Felix has caved to the same pressures of just about every other telco, ditching its simple, single-plan offering for a three-tier plan structure. Felix mobile plans now start at $25 per month for 25GB an unlimited standard calls and texts, plus unlimited data banking. It's still a pretty competitive deal, just not as straightforward as Felix's simple starting offer. Here are Felix Mobile's three plans side-by-side: 

Felix Mobile logo and graphic
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Unlimited data plans: Felix vs the rest

Set on unlimited data but not sold on Felix Mobile? We've put together a comprehensive guide to the best unlimited phone plans from each provider.

It costs $35 a month and you get “endless” (Felix’s word) national talk and text as well as “endless” data on the Vodafone 5G/4G mobile network. The catch, of course, is that its speeds are capped at a 20Mbps maximum.

This means your max download speed and max upload speed are both set at 20Mbps. Considering that Felix adds an “up to” prefix every time it lists 20Mbps, it’s safe to assume you shouldn’t expect speeds beyond that.

To put that into context, have a gander at other SIM-Only plans around the same price point.

Is unlimited data really unlimited?


'Unlimited data' is a phrase that gets tossed around quite a lot these days but the reality is that there are few phone plans with truly unlimited data in Australia. 

Many providers offer a set amount of maximum-speed data with unlimited speed-capped data for excess usage. Felix is one such provider, offering an unlimited data plan that caps out at 20Mbps. That's technically "limiting" your Megabits-per-second (Mbps), so it's not unlimited in the truest sense. But it's the closest thing to unlimited mobile downloads you'll find in Australia. 

Felix Mobile coverage and network

Felix uses the Vodafone 5G/4G network.

Felix Mobile is an MVNO that uses the Vodafone 5G/4G network to provide coverage to Australians. At the time of writing, Vodafone 5G/4G coverage reaches approximately 96% of Australians, making it the smallest network of the big three.

Here's a map of Felix Mobile (Vodafone 5G/4G coverage). Use the tool to navigate towards your address to find out if you've got sufficient coverage to sign up. 

Felix Mobile features and perks

Optional add-ons for more than just unlimited data.


  • International calling add-on: $5 per month for endless calls to 42 countries
  • International roaming: $20 for 4GB of data, 100 standard calls and 100 standard texts in 41 countries (365-day expiry.) 

There are some active and passive perks to the Felix subscription. In terms of what’s included, Felix prides itself on being a carbon-neutral telco, powered by 100 percent renewable energy and vows to plant one tree per month for each active subscriber.

The active costs are a little more traditional. You can add on $5 a month for “endless” talk and text to 42 international dialling locales. Those 42 countries may change, but you can see the latest list here. Opt to use the international talk/text pack immediately or schedule it for future use.

You can also add international roaming for $20. Unlike other telcos, that $20 covers you for 365 days, granted it’s restricted to 4GB of data (at speeds of up to 20Mbps), alongside 100 minutes of standard calls and 100 standard texts. This covers 41 countries, some of which are the same as those 42 above, but the list also may change. Check out the latest list of included countries here.

Naturally, you can also stack international roaming packs if that’s not enough data, calls, or texts to cover your jetsetting. The Felix price is right, but while international travel is only slowly picking back up, the inclusions relegate this to more of a backup option rather than a viable mobile data companion, especially for longer international trips.

Travelling overseas? Check out the top deals for mobile data roaming in Australia. We've also sorted throught the top prepaid international roaming plans if you're after something temporary. 

If you're travelling Down Under, we've rounded up some fantastic Australian SIM deals for tourists to check out during their stay. 

Felix Mobile customer support and satisfaction

Light on support options but early customer reactions are positive.

Low prices and decent inclusions tend to mean sacrifices in other areas, and Felix’s customer support isn’t as extensive as other telcos. For starters, there’s no customer forums and Felix’s Twitter presence appears to be non-existent. There is, however, a chat service (available seven days a week from 8am to 8pm AEDT) and online self-service, plus Felix has a responsive Facebook page.

Alternatively, you can contact support via the app, or leave a voicemail on 1300 801 956 to ask for someone to get back to you. 

If you’re curious but cautious, you can take advantage of a seven-day “happiness guarantee”, which effectively translates to a seven-day trial, albeit one that you have to pay for upfront. If you’re unhappy within those first seven days, contact Felix for a full refund.

icon-expertise

How we review mobile providers

We score Australian mobile providers on a series of metrics that fall into three key categories:
  • Value and perks
  • Network and speeds
  • Customer support
Providers are then given a total score out of 5 depending on their performance against our criteria. For more information on how we review mobile providers like Felix Mobile, check out this page.

Felix Mobile FAQs


How to sign up for Felix Mobile

There are four straightforward steps to signing up for a Felix Mobile subscription:

  • Step 1: Download the Felix Mobile app on either the App Store
    or Google Play Store.
  • Step 2: Buy a $35-per-month subscription from within the app.
  • Step 3: Wait for Felix Mobile to express deliver your new SIM card.
  • Step 4: Port your existing number or get a new one.
Who owns Felix Mobile?

Felix Mobile is owned and operated by TPG Telecom as a budget sub-brand, just like iiNet and Internode. It launched in 2020 as a carbon-neutral telco with a single unlimited $35 plan that was first capped at 5Mbps before being bumped up to a more reasonable 20Mbps.

Does Felix have 5G?

Yes, Felix Mobile offers 5G connectivity. However, the reality is that with a 20Mbps speed cap, Felix customers on the Unlimited Mobile Plan wouldn't be able to take advantage of 5G speeds anyhow.

Can you hotspot with Felix Mobile?

Felix Mobile allows you to hotspot (or tether) your smartphone to another device (e.g. laptop or gaming console) to access your endless data on other devices. Still, Felix does make the point that you should probably only attempt tethering to one additional device at a time, given the speed limitations.

Does Felix have eSIM?

eSIM is available through Felix Mobile for both new and existing customers.

Does Felix sell any phones?

Felix Mobile does not sell any phones to go with its mobile plan. You'll have to buy or bring your own.

Nathan Lawrence
Written by
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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