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Felix Mobile review
Tune in for the not-so-twisted tales of Felix the telco.
Felix Mobile plans and pricing
Felix Mobile started as a single-plan provider; offering one "endless" data plan with speeds capped at 5Mbps. It was a bold, refreshing choice from the Vodafone MVNO, even if it proved ot be nowhere near fast enough for most. Not too long after launch, Felix upped its endless data speeds to 20Mbps, hitting the sweet spot.
Since then, Felix has caved to the same pressures of just about every other telco, ditching its simple, single-plan offering for a three-tier plan structure. Felix mobile plans now start at $25 per month for 25GB an unlimited standard calls and texts, plus unlimited data banking. It's still a pretty competitive deal, just not as straightforward as Felix's simple starting offer. Here are Felix Mobile's three plans side-by-side:
Set on unlimited data but not sold on Felix Mobile? We've put together a comprehensive guide to the best unlimited phone plans from each provider.
It costs $35 a month and you get “endless” (Felix’s word) national talk and text as well as “endless” data on the Vodafone 4G/3G mobile network. The catch, of course, is that its speeds are capped at a 20Mbps maximum.
This means your max download speed and max upload speed are both set at 20Mbps. Considering that Felix adds an “up to” prefix every time it lists 20Mbps, it’s safe to assume you shouldn’t expect speeds beyond that.
To put that into context, have a gander at other SIM-Only plans around the same price point.
Is unlimited data really unlimited?
'Unlimited data' is a phrase that gets tossed around quite a lot these days but the reality is that there are few phone plans with truly unlimited data in Australia.
Many providers offer a set amount of maximum-speed data with unlimited speed-capped data for excess usage. Felix is one such provider, offering an unlimited data plan that caps out at 20Mbps. That's technically "limiting" your Megabits-per-second (Mbps), so it's not unlimited in the truest sense. But it's the closest thing to unlimited mobile downloads you'll find in Australia.
Felix Mobile coverage and network
Felix Mobile is an MVNO that uses the Vodafone 3G/4G network to provide coverage to Australians. At the time of writing, Vodafone 3G/4G coverage reaches approximately 96% of Australians, making it the smallest network of the big three. However, should it pass ACCC approval, a recent deal between Telstra and TPG Telecom could see the Vodafone network (and by extension, Felix mobile coverage) expand significantly towards the end of 2022.
Here's a map of Felix Mobile (Vodafone 3G/4G coverage). Use the tool to navigate towards your address to find out if you've got sufficient coverage to sign up.
Felix Mobile features and perks
- International calling add-on: $5 per month for endless calls to 42 countries
- International roaming: $20 for 4GB of data, 100 standard calls and 100 standard texts in 41 countries (365-day expiry.)
There are some active and passive perks to the Felix subscription. In terms of what’s included, Felix prides itself on being a carbon-neutral telco, powered by 100 percent renewable energy and vows to plant one tree per month for each active subscriber.
The active costs are a little more traditional. You can add on $5 a month for “endless” talk and text to 42 international dialling locales. Those 42 countries may change, but you can see the latest list here. Opt to use the international talk/text pack immediately or schedule it for future use.
You can also add international roaming for $20. Unlike other telcos, that $20 covers you for 365 days, granted it’s restricted to 4GB of data (at speeds of up to 20Mbps), alongside 100 minutes of standard calls and 100 standard texts. This covers 41 countries, some of which are the same as those 42 above, but the list also may change. Check out the latest list of included countries here.
Naturally, you can also stack international roaming packs if that’s not enough data, calls, or texts to cover your jetsetting. The Felix price is right, but while international travel is only slowly picking back up, the inclusions relegate this to more of a backup option rather than a viable mobile data companion, especially for longer international trips.
If you're travelling Down Under, we've rounded up some fantastic Australian SIM deals for tourists to check out during their stay.
Felix Mobile customer support and satisfaction
Low prices and decent inclusions tend to mean sacrifices in other areas, and Felix’s customer support isn’t as extensive as other telcos. For starters, there’s no customer forums and Felix’s Twitter presence appears to be non-existent. There is, however, a chat service (available seven days a week from 8am to 8pm AEDT) and online self-service, plus Felix has a responsive Facebook page.
Alternatively, you can contact support via the app, or leave a voicemail on 1300 801 956 to ask for someone to get back to you.
If you’re curious but cautious, you can take advantage of a seven-day “happiness guarantee”, which effectively translates to a seven-day trial, albeit one that you have to pay for upfront. If you’re unhappy within those first seven days, contact Felix for a full refund.
- Value and perks
- Network and speeds
- Customer support
Felix Mobile FAQs
There are four straightforward steps to signing up for a Felix Mobile subscription:
Currently, Felix Mobile doesn't offer 5G connectivity. However, the reality is that with a 20Mbps speed cap, Felix customers wouldn't be able to take advantage of 5G speeds anyhow.
It's highly likely that we'll see 5G rolled out to more smaller providers like Felix Mobile in the next couple of years, so stay tuned. If you can't wait, check out our round-up of the best 5G phone plans on the market right now.
Felix Mobile allows you to hotspot (or tether) your smartphone to another device (e.g. laptop or gaming console) to access your endless data on other devices. Still, Felix does make the point that you should probably only attempt tethering to one additional device at a time, given the speed limitations.
eSIM is available through Felix Mobile for both new and existing customers.
Felix Mobile does not sell any phones to go with its mobile plan. You'll have to buy or bring your own.