Felix Mobile review
Whatever way you cut it, limitless mobile data in Australia comes with a compromise. Felix Mobile simplifies it by offering “endless” data albeit perpetually capped at up to 20Mbps symmetrical speeds. Felix’s only plan is light on perks and extensive support options, but it’s also a rare carbon-neutral telco.
What we like
- Unlimited data
- Carbon-neutral telco
What could be better
- Iffy value for roaming bolt-on
Felix Mobile value for money
Solid pricing for limitless data
When it comes to mobile, you’ve got three choices: Prepaid, Postpaid, or SIM Only. But when it comes to Felix Mobile, you only have one choice. No, really, there’s only one SIM Only plan on offer from the new telco: the Felix $35 subscription.
It costs $35 a month and you get “endless” (Felix’s word) national talk and text as well as “endless” data on the Vodafone 4G/3G mobile network. Apart from the reality that no MVNOs are currently offering 5G connectivity, there’s a big reason why it doesn’t matter that Felix is locked to 4G: its speeds are capped at a 20Mbps maximum.
This means your max download speed and max upload speed are both set at 20Mbps. Considering that Felix adds an “up to” prefix every time it lists 20Mbps, it’s safe to assume you shouldn’t expect speeds beyond that.
To put that into context, have a gander at other SIM Only plans around the same price point.
“Unlimited” data in context: Felix vs Telstra vs Optus vs Vodafone
“Unlimited” data is a phrase that gets tossed around quite a lot these days, but the reality is that there are no phone plans with truly “unlimited” data in Australia. Why? Because each telco that purports to offer “unlimited” data offers it with a catch – and that catch is a speed cap.
Telstra, Optus and Vodafone all offer their own take on “unlimited” data SIM-only plans, each with different speed caps, full-speed data inclusions and fair use policies. Telstra and Optus have the most bare-bones “unlimited” offerings, which isn’t surprising given they advertise their 1.5Mbps speed caps as a way for customers to avoid bill shock rather than necessarily marketing these plans towards people looking for “unlimited” data.
Vodafone does this too, however, their take is a little different. Each plan comes with a different speed cap – their SIM-only Lite and Lite+ cap out at 2Mbps after you’ve used up all your included full-speed data, then the cap increases with the cost of each following plan (10Mbps for the Super and Super+ plans, and 25Mbps for the most expensive Ultra plan).
Felix has all these speed caps (except for Vodafone’s Ultra plan) beat, so if you’re a really heavy data user, it’s not a bad choice if you’re not set on the perks and coverage that come with the big three. For 20Mbps, you can do most online tasks, including HD video streaming and calls. You might experience longer waiting times on big app updates, and offloading huge photo albums to the cloud, but for day-to-day usage, you probably won’t notice much of a difference on 20Mbps. Felix also says that tethering should be limited to a single device. We’ve got more information on Australia’s various endless data options in our guide.
Like other telcos and NBN providers, the “endless” data that Felix offers with its subscription is also governed by a fair-use policy.
See how Felix compares to the most popular “unlimited” data plans from the big three below.
Felix Mobile features and perks
Optional add-ons for more than just unlimited data.
There are some active and passive perks to the Felix subscription. In terms of what’s included, Felix prides itself on being a carbon-neutral telco, powered by 100 percent renewable energy and vows to plant one tree per month for each subscriber.
The active costs are a little more traditional. You can add on $5 a month for “endless” talk and text to 40 international dialling locales. Those 40 countries may change, but you can see the latest list here. Opt to use the international talk/text pack immediately or schedule it for future use.
You can also add international roaming for $20. Unlike other telcos, that $20 covers you for 365 days, granted it’s restricted to 4GB of data (at speeds of up to 20Mbps), alongside 100 minutes of standard calls and 100 standard texts. This covers 40 countries, some of which are the same as those 40 above, but the list also may change. Check out the latest list of included countries here.
Naturally, you can also stack international roaming packs if that’s not enough data, calls, or texts to cover your jetsetting. The Felix price is right, but while international travel is still not as common as it once was, the inclusions relegate this to more of a backup option rather than a viable mobile data companion, especially for longer international trips.
For comparison, here’s a snapshot of other popular SIM Only plans that include international allowances (the $119 Optus One Plan, for instance, includes unlimited talk and text for Zone 1 countries and has 10GB of data).
Felix Mobile customer support and satisfaction
Light on support options, with satisfaction to be determined.
Low prices and decent inclusions tend to mean sacrifices in other areas, and Felix’s customer support isn’t as extensive as other telcos. For starters, there’s no customer forums and Felix’s Twitter presence appears to be non-existent. There is, however, a chat service (available seven days a week from 8am to 8pm AEDT) and online self-service, plus Felix has a responsive Facebook page.
Alternatively, you can contact support via the app, or leave a voicemail on 1300 801 956 to ask for someone to get back to you. The jury is currently out on the quality of support, as user-generated scores from websites like Trustpilot, Product Review, Facebook, and Google don’t yet have listings for Felix.
Still, if you’re curious but cautious, you can take advantage of a seven-day “happiness guarantee”, which effectively translates to a seven-day trial, albeit one that you have to pay for upfront. If you’re unhappy within those first seven days, contact Felix for a full refund.
Tethering on Felix Mobile
Felix Mobile allows you to tether your smartphone to another device (e.g. laptop or gaming console) to access your endless data on other devices. Still, Felix does make the point that you should probably only attempt tethering to one additional device at a time, given the speed limitations.
How to sign up for Felix Mobile
There are four straightforward steps to signing up for a Felix Mobile subscription:
Felix Mobile plans
As we mentioned above, there’s only one Felix plan, so here it is next to similarly priced SIM Only competitors.