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Superloop NBN plans review

Superloop NBN is a feature-light, speed-focused provider that also offers great value NBN plans.

Superloop NBN
3.5 out of 5 stars
3.5
Connection
nbn Fixed Line
Top speed
1000 Mbps
Price range (monthly)
From $65 to $109
Brodie Fogg
Oct 11, 2023
bullet8 min read

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Quick verdict

Superloop is a great NBN provider for the internet user seeking competitive pricing and fast download speeds but don’t look to it for bells and whistles or plan add-ons.

pro
Pros
pro Great all-day speeds
pro Competitive promo pricing
con
Cons
con Next to no features
con Okay support options

Disclaimer: All plan and pricing details on this page that don't appear in our plan tables is only up-to-date and accurate as of the last page update date. 

Popular Superloop NBN plans

🔥 Deal: Save up to $15 per month for the first six months.

Here are this week's most popular NBN plans and deals from Superloop. 

If you're unsure about what to expect from each NBN speed tier, here's a short summary.

  • NBN 25: 1–2 people, casual web browsing, emails, social media, streaming SD video, streaming music
  • NBN 50: 1–3 people Streaming HD and 4K video, streaming music, online gaming, light work from home
  • NBN 100: 2–4 people, Streaming 4K video, online gaming, working from home, using home security devices
  • NBN 250: 2–5 people Streaming 4K video, online gaming, running a home office, using home security and smart home devices
  • NBN 1000 3–5+ people Running a home office or creative profession, streaming in 4K, live streaming, online gaming, using home security and smart home devices
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How we review NBN providers

We scour the NBN plans in our system to compare to find the best. We take into consideration things like cost, connection, customer service, features and benefits and internet speeds. For a full rundown of our approach, click here.

Superloop plans and prices

Value for Money

Unlike other NBN providers that diversify their offerings between NBN
, ageing broadband technologies, mobile plans and/or entertainment packages, Superloop is almost entirely focused on NBN. And when it comes to its NBN plans, Superloop cares about two things: fast speeds and regularly recurring competitive promo pricing.

Superloop NBN plans with regular pricing

Superloop currently offers six NBN plans in total, starting at NBN25 and going all the way up to NBN 1000. When it comes to non-promo pricing, Superloop's roster of NBN internet plans fares reasonably well. It's rarely the cheapest option, but it's usually up there.

The first cab off the rank here is the Superloop everyday NBN25/10 plan. This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 22Mbps and upload speeds of 8.5Mbps. It usually costs $65 per month.

Next up is the Superloop Extra Value NBN50/20 plan. This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 48Mbps and upload speeds of 17Mbps. It usually costs $75 per month.

Need a little more speed, you're probably after the Superloop Family NBN100/20 plan. This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 95Mbps and upload speeds of 17Mbps. It usually costs $85 per month.

Superloop also offers a second NBN 100 plan with faster upload speeds for those who need it. This one is called the Superloop Power Home NBN100/40 plan. This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 95Mbps and upload speeds of 34Mbps. It usually costs $89 per month.

Given Superloop’s emphasis on great download speeds, it’s not surprising that the provider has also tapped into the faster end of town by offering NBN 250 and NBN 1000 plans.

The Superloop Superfast NBN250/25 plan is the provider's second fastest offering. This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 240Mbps and upload speeds of 21Mbps. It is only available to residences with a HFC or FTTP connection and usually costs $99 per month.

Last but not least, there's the Superloop Lightspeed NBN1000/50 plan. This one is only available to residences with a HFC or FTTP connection, but it is the fastest NBN plan that the provider offers.

This plan comes with unlimited data, no contract lock in and at the time of writing offers typical download speeds of 600Mbps and upload speeds of 42Mbps. It usually costs $109 per month.

Now that you've got a sense of what Superloop's pricing and plans look like on the regular, here's the word on how the provider fares once you factor in the promotions and deals that it offers for new customers.

The six Superloop NBN plans mentioned above are rarely offered at full price. Instead, these are usually offered with up to six-months of promotional pricing.

Superloop NBN plans with promo pricing

Superloop shuns the minimum NBN 12 plan and kicks off its plans at NBN 25, with the nbn Home Basic plan for $65 per month, which currently has a lengthy promotional-pricing deal of $59 for the first six months.

While not the cheapest in terms of first-year pricing for NBN 25 plans, Superloop is still nipping at the heels of the cheaper providers in terms of cost, and it also offers slightly faster typical evening speeds. You can see this Superloop plan in comparison to other cheap NBN 25 alternatives below.

For those who favor a few more megabits-per-second, there's Superloop’s NBN 50 plan. This one normally costs $75 a month but has six months of promo pricing at $59 a month for great 48 Mbps typical evening download speeds.

Superloop’s big competitor, which you can see in the plans list below, is Exetel's Extra Value NBN50 plan, which tends to be cheaper during promo periods.

As you can see from the provider plan ranking below, Superloop has extremely competitive pricing for its 100/20 plan, whose potent combo of price and typical evening download speeds are challenged only by the Tangerine Speedy NBN plan (when it has superior promo pricing).

 Superloop’s nbn Superfast plan is competitively priced when it’s not on special ($99) and even better currently with the $20 monthly discount for the first six months.

The price/speed combo is challenged only by the usual suspects (Tangerine and Exetel) when it has promotional pricing, which you can see in the table below, otherwise the Superloop plan tends to be our top pick for best NBN 250 plan these days.

The last Superloop plan in the roster normally costs a respectable $109 a month and is currently reduced to $99 for the first six months, with good typical evening speeds of 600Mbps.

That compares favorably to all many of the other cheap NBN 1000 plans out there. A few providers can get within spitting distance of Superloop's fastest NBN plan but after six months the gap between the providers and the competition widens significantly.

See this month's best NBN plans

Every single month, the team of editors and database managers at Reviews.org meet up to score and rank the very best NBN internet plans in Australia. 

Superloop NBN features and perks

Heavy on speed, light on perks

For the vast majority of 2021 Superloop was one of the best NBN providers to turn to if your main consideration was fast download speeds, including during the internet’s typical busy period, which is 7pm to 11pm every day. That’s changed in recent times, with Telstra offering typical evening download speeds for most of its NBN plans that match the maximum potential speeds, while Aussie Broadband also recently boosted its advertised typical evening download speeds (they’re now above Superloop’s advertised speeds).

In its pursuit of promotional pricing and fast speeds, Superloop has left potential perks by the wayside. Zero contracts and $0 setup fees for its NBN plans is a great starting point, but it’s also common practice among providers these days. There’s no option to purchase a pre-configured router or modem-router from Superloop, no home phone bundles (or any other bundles), and there’s no exclusive content.

The main Superloop feature that’s been running since May 2020 is an admittedly impressive referral program. Users can log into their Superloop account, copy a unique referral code and, if the person they send it to uses it to sign up, the referrer scores 10 percent off their bill for six months (up to $10). If you refer more people, you can effectively stack those discounts until you pay nothing for your monthly NBN bill.

Superloop NBN customer support and satisfaction

Okay on the support front with decent customer satisfaction

If you have problems, you can reach out for help via Superloop’s responsive social media (Twitter and Facebook) and phone support. While Superloop is less about self-support and more about reactive customer support, there is an FAQ and other guides. Superloop also uses 100% Australian support.

In terms of customer satisfaction, Superloop appears to float around just above average. Consumer reviews on Product Review and Google were around three out of five at the time of updating this review, with Trustpilot the highest at four out of five.

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My first-hand experience with Superloop
When I researched my NBN options, there was really only three things I cared about: unlimited data, fast typical evening download speeds, and great reliability. Superloop ticked all those boxes. I’ve been with Superloop for a year and, outside of one unreported outage that lasted about 15 minutes, I haven’t had any issues.

Other outages are reported via email ahead of time and they tend to take place during the wee hours of the morning so I’m not worried about outages potentially impacting my internet connection (which wasn’t the case with the years I spent on Telstra Cable). My partner and I both work from home and love digital entertainment, so a lot of our waking hours are reliant on a fast and reliable internet connection, which includes regular video calls.

As a gamer, low latency is also important, and Superloop regularly boasts the lowest latency on local game servers, while the option of a 100/40 plan means that uploading files (game clips or work files) is a whole lot more seamless than it used to be on cable and ADSL2+. Even during the internet’s nightly busy period, download speeds tend to sit above the advertised 90Mbps.

Nathan Lawrence, Editor-at-large for Reviews.org AU
Editor at large

Superloop phone number and social support

For a relatively niche provider, Superloop scored considerably high when it comes to customer support options. This is an important point of comparison. Cheaper providers like Kogan can offer some great value on NBN plans but Kogan has next to no customer support if you’re having issues. Superloop, on the other hand, has loads of customer support avenues.

Superloop phone number

You can call Superloop on 1800-101-210 between 8am and 10:30pm ACDT.

If you’re super desperate, you can also fax them on (08) 7123 2902

Superloop email contact

If you don’t have the time to hang around on the phone, you can get in touch with Superloop’s customer care team over email. There are three different contacts for sales, billing and support.

How to sign up for Superloop NBN

Click on the ‘Go’ button next to any of the six Superloop plans that you like the look of to be taken directly to the Superloop sign-up page. The next thing you’ll need to do is punch in your address to see whether Superloop services your area. Select the plan you want to connect to from the list of eligible options, then follow the prompts after clicking on the ‘Signup now’ button.

Superloop NBN plans

Here’s a look at all six of Superloop’s NBN plans, which range from an affordable NBN Basic II plan (25/10Mbps) right up to a competitively priced NBN Ultrafast (1000/50Mbps) plan.

Frequently asked questions about Superloop

Here are the questions that our readers ask about Superloop NBN:

What is Superloop?

The provider’s most notable edge over most of the competition is its physical connection to every NBN Point of Interconnect (PoI) in Australia. Most NBN providers (and there are a lot) have to outsource this and lose some of the control and access to information that helps troubleshoot connection issues in the process.

Superloop also owns SubPartners, a company dedicated to feeding high-performance submarine cable systems between Perth, Sydney, Singapore and Indonesia to better connect Australia to Asia.

That all sounds super impressive but the bottom line is this: Superloop offers some of the fastest average evening speeds in Australia at a decent price.

Back in 2017, Superloop also forked out $12 million to acquire Fixed Wireless provider NuSkope, which serviced roughly 10,000 homes, schools and businesses in Adelaide at the time of the acquisition.

Who owns Superloop in Australia?

Superloop was founded in 2014 by Australian Bevan Slattery and is now a publicly traded company that operates out of Brisbane, Queensland.

Bevan Slattery is a tech entrepeneur from Rockhampton, Queensland with a storied history in launching data centre providers and high-speed fibre networks aross the Asia Pacific.

When it was first founded in 2014, Superloop was purely a provider of fibre network infrastructure that operated across Australia, Singapore and Hong Kong. However, it has only started providing its home and business services in the last few years so they're still a fresh face in the Australian NBN market.

Back in 2017, Superloop acquired NuSkope's fixed wireless customer base and network infrastructure for a cool $10 million, starting its journey as a consumer-facing service. Subsequently, Superloop has also acquired SkyMesh fixed-line customers (2018) and more recently acquired the well-known NBN provider Exetel in a huge $110 million deal (2021).

Is Superloop good for gaming?

Experiences will vary between customers but as one of the few providers still offering upload speeds of 40Mbps on the NBN Fast 100 tier, Superloop comes highly recommended as one of recommended broadband providers for gaming. 

Another benefit of gaming on Superloop is its reliable latency. According to the ACCC's December 2022 quarterly report, Superloop services averaged 8.5ms latency to the customers participating in the broadband speed test program. 8.5ms is exceptional when compared to other providers and it's absolutely fit for online gaming.

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How we score provider speeds

NBN providers self-report the typical evening download speeds you can expect when using their service. Providers get in strife with the ACCC if they misrepresent these averages. These speeds are represented in megabits per second (Mbps) and tend to be below the maximum potential download speed of a plan (with the exception of Telstra). The closer those self-reported download speeds are to the maximum speed potential of a plan, the higher our score for speed.

Superloop NBN internet features breakdown

Superloop NBN plan features
Rewards program
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BYO modem
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Included modem
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Purchasable modem
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$0 setup-fee plans
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Home phone
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Discounted mobile plan
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Entertainment bundle
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Exclusive content offers
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ACCC tracked
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CVC transparency
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Superloop NBN connections
NBN fixed-line plans
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NBN Fixed Wireless plans
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NBN satellite plans
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Mobile broadband plans
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Home wireless plans
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Fibre plans
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Cable plans
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Superloop NBN customer service
Customer forum (or blog)
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Crewed Twitter
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Facebook page
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Retail stores
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Phone support
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Usage-monitoring app
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Chat service
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Self-service online (FAQs)
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Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.

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