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Tangerine NBN Review
Plans that are as juicy as they sound.
Editor's Pick: Tangerine Telecom is one of Reviews.org's top picks for the best NBN providers in Australia.
Find out how we score NBN providers.
Tangerine NBN value for money
In a relatively crowded market, Tangerine NBN plans stand out for one reason in particular: their value for money. For the first six months of your plan, new customers will receive a $10 discount per month on their bill, firmly placing the already affordable plans at the top of the pile when it comes to value. Tangerine currently offers plans for Basic II NBN 25, Standard NBN 50, Fast NBN 100 and Superfast NBN 250 speed tiers, wireless connections, and home phone bundles for just $10 more per month.
Currently, the most popular Tangerine NBN plan is the XL Speed Boost UNLIMITED (Standard NBN 50) plan, which costs $54.90 for the first six months, then reverts to $69.90. It boasts typical evening speeds of 50 Mbps, which is as good as it gets.
Self-reported speeds for each tier are as follows:
- Basic II NBN 25: 25 Mbps
- Standard NBN 50: 50 Mbps
- Premium NBN 100: 92 Mbps
- Superfast NBN 250: 205 Mbps
All plans come with unlimited data, plus $0 for setup and no contract. You can choose to either bring your own modem or pay $129.90 upfront for a pre-configured modem.
Need more (or less) speed? Here are all the Tangerine NBN plans currently available:
Keen to see how Tangerine stacks up against other budget NBN providers? Here’s how its most popular plan compares to other plans in the same speed tier.
Tangerine NBN features and perks
To keep prices low, Tangerine obviously has to make some sacrifices. But instead of shunning customer service and support (more on this below), they’ve cut corners by trimming perks and features. If you don’t care about stuff like pay-TV bundles and international call inclusions, you’ll have no complaints about Tangerine. However, if you want to get all the goodies you possibly can, you’ll probably have to fork out a little extra for a Telstra or Optus NBN plan.
Here’s a list of all the providers currently offering pay-TV bundles.
Tangerine NBN customer support and satisfaction
As we mentioned previously, to keep prices low, NBN providers will have to sacrifice one of three things: Speed, features and customer service. While Tangerine’s NBN plans aren’t the most feature-packed out there, they’ve got consistently great speed and very high customer satisfaction scores.
All plans come with a 14-day risk-free trial, so if you aren’t happy with your service, no harm done. If you decide to stay on and have an issue down the road, there are plenty of avenues to direct your question - by phone, live chat, WhatsApp and even Facebook.
Not only is it easy to contact Tangerine, but customers have been very vocal about what positive experiences they’ve had when contacting support. Currently, the ISP holds a 4.2-star and 4.5-star rating on user-generated review websites Product Review and Trustpilot, respectively, plus a 4-star rating on Google. In fact, Tangerine had the second-highest rating out of the 19 providers we researched, beaten only by Mate.
Tangerine NBN plans
Signing up to Tangerine NBN is easy. If you already know what plan you’re interested in, click on the “Go” button next to it below. From there, you’ll just need to pick your modem (unless you’ve already got one), add your payment details and Tangerine will do the rest. If you’re already connected to the NBN, it’ll take around one to three days to get connected. If not, it could take up to three weeks.
Tangerine Telecom is owned by brothers Andrew and Richard Branson (no, not Virgin's Richard Branson), and is operated out of South Melbourne in conjunction with the company's Business-to-Business (B2B) NBN brand More Telecom. In July 2021, CommBank acquired a 25% stake in Tangerine Telecom and More Telecom. CommBank plans to integrate Tangerine and More Telecom NBN account management into the Netbank app, allowing customers to manage their bank account and NBN service in one place.
While the Andrew and Richard Branson are technically British expats, they have firmly planted their roots in South Melbourne where they own and operate both Tangerine Telecom and More Telecom. Both telcos are also partly owned by one of Australia's largest multinational banks, Commonwealth Bank.