Tangerine NBN review: Juicy value on home internet

Find out how we score NBN providers.

In a relatively crowded market, Tangerine NBN plans stand out for one reason in particular: their value for money. For the first six months of their plan, new customers will receive a monthly discount on their bill, firmly placing the already affordable plans at the top of the pile when it comes to value.

Tangerine currently offers plans for Basic II NBN 25, Standard NBN 50, Fast NBN 100 Superfast NBN 250 and Ultrafast NBN 1000 speed tiers, wireless connections, and home phone bundles for just $10 more per month.

Here's Tangerine's cheapest NBN internet plan:

Self-reported speeds for each tier are as follows:

• Basic II NBN 25: 25 Mbps
• Standard NBN 50: 50 Mbps
• Premium NBN 100: 92 Mbps
• Superfast NBN 250: 205 Mbps
• Ultraspeedy NBN 1000:N/A

All plans come with unlimited data, plus $0 for setup and no contract. You can bring your own modem and pay an additional fee for one supplied by Tangerine. There are several different modem brands and models to choose from, including:

• Amazon Eero 6 Plus (Starts at $159.90)
• Netcomm CF40 (Starts at $139.90)
• Netcomm NF20 (Starts at $179.90)

Need more (or less) speed? Here are all the Tangerine NBN plans currently available:

Keen to see how Tangerine stacks up against other budget NBN providers? Here are a few of the cheapest fixed-line NBN plans currently available.

To keep prices low, Tangerine obviously has to make some sacrifices. But instead of shunning customer service and support (more on this below), they’ve cut corners by trimming perks and features. If you don’t care about stuff like pay-TV bundles and international call inclusions, you’ll have no complaints about Tangerine. However, if you want to get all the goodies you possibly can, you’ll probably have to fork out a little extra for a Telstra or Optus NBN plan.

Here’s a list of all the providers currently offering pay-TV bundles.

As we mentioned previously, to keep prices low, NBN providers will have to sacrifice one of three things: Speed, features and customer service. While Tangerine’s NBN plans aren’t the most feature-packed out there, they’ve got consistently great speed and very high customer satisfaction scores.

All plans come with a 14-day risk-free trial, so if you aren’t happy with your service, no harm done. If you decide to stay on and have an issue down the road, there are plenty of avenues to direct your question - by phone, live chat, WhatsApp and even Facebook.

Not only is it easy to contact Tangerine, but customers have been very vocal about what positive experiences they’ve had when contacting support. Currently, the ISP holds a 4.2-star and 3.7-star rating on user-generated review websites Product Review and Trustpilot, respectively, plus a 4-star rating on Google. When it comes to the customer service, Tangerine ranks alongside Mate and among the highest out of the providers we track.

If you like what you're hearing about Tangerine but aren't as peachy-keen on an NBN plan for whatever reason, then it might be worth considering a mobile broadband or fixed wireless plan from the provider.

Tangerine currently offers one mobile broadband plan. It's powered by the Telstra network and comes graded for download speeds of up to 250Mbps in areas where you have 5G coverage. Outside of those, you're looking at the best speeds that Telstra's 4G network can deliver.

In addition to that speed limit, this Tangerine mobile broadband plan also comes with a 400GB of data to use each month plus a $5 discount for your first six months.

Tangerine also offers a single fixed wireless NBN plan. This NBN wireless internet plan comes with unlimited data and a $15 discount on the month to month cost for the first six months.