Tangerine NBN Review

Plans that are as juicy as they sound.
Tangerine NBN Logo
Overall Rating 4 out of 5

With its consistently good speed, support and customer satisfaction scores, it’s no wonder Tangerine NBN regularly tops our best-of lists.

Recent Updates: Less than 6 months
Editor's Pick: Tangerine Telecom is one of Reviews.org's top picks for the best NBN providers in Australia.

Quick verdict

Though their plans aren’t the most feature-packed on the market, Tangerine NBN’s consistently good speed, support and customer satisfaction scores keep it as one of our top picks for the best unlimited data plans, best NBN 50 plans and cheapest unlimited NBN overall.

Pros

  • Fantastic value
  • High customer satisfaction

Cons

  • Fewer perks than big ISPs
  • Fewer features

Tangerine NBN value for money

Some of the best value plans on the market.

In a relatively crowded market, Tangerine NBN plans stand out for one reason in particular: their value for money. For the first six months of your plan, new customers will receive a $10 discount per month on their bill, firmly placing the already affordable plans at the top of the pile when it comes to value. Tangerine currently offers plans for Basic II NBN 25, Standard NBN 50, Fast NBN 100 and Superfast NBN 250 speed tiers, wireless connections, and home phone bundles for just $10 more per month.

Currently, the most popular Tangerine NBN plan is the XL Speed Boost UNLIMITED (Standard NBN 50) plan, which costs $54.90 for the first six months, then reverts to $69.90. It boasts typical evening speeds of 50 Mbps, which is as good as it gets.

Self-reported speeds for each tier are as follows:

  • Basic II NBN 25: 25 Mbps
  • Standard NBN 50: 50 Mbps
  • Premium NBN 100: 92 Mbps
  • Superfast NBN 250: 205 Mbps

All plans come with unlimited data, plus $0 for setup and no contract. You can choose to either bring your own modem or pay $129.90 upfront for a pre-configured modem.

Need more (or less) speed? Here are all the Tangerine NBN plans currently available:

Keen to see how Tangerine stacks up against other budget NBN providers? Here’s how its most popular plan compares to other plans in the same speed tier.

Tangerine NBN features and perks

No filler, all killer.

To keep prices low, Tangerine obviously has to make some sacrifices. But instead of shunning customer service and support (more on this below), they’ve cut corners by trimming perks and features. If you don’t care about stuff like pay-TV bundles and international call inclusions, you’ll have no complaints about Tangerine. However, if you want to get all the goodies you possibly can, you’ll probably have to fork out a little extra for a Telstra or Optus NBN plan.

Here’s a list of all the providers currently offering pay-TV bundles.

Tangerine NBN customer support and satisfaction

Solid service and high praise from customers.

As we mentioned previously, to keep prices low, NBN providers will have to sacrifice one of three things: Speed, features and customer service. While Tangerine’s NBN plans aren’t the most feature-packed out there, they’ve got consistently great speed and very high customer satisfaction scores.

All plans come with a 14-day risk-free trial, so if you aren’t happy with your service, no harm done. If you decide to stay on and have an issue down the road, there are plenty of avenues to direct your question – by phone, live chat, WhatsApp and even Facebook.

Not only is it easy to contact Tangerine, but customers have been very vocal about what positive experiences they’ve had when contacting support. Currently, the ISP holds a 4.2-star and 4.5-star rating on user-generated review websites Product Review and Trustpilot, respectively, plus a 4-star rating on Google. In fact, Tangerine had the second-highest rating out of the 19 providers we researched, beaten only by Mate.

Tangerine NBN plans

How to sign up for Tangerine NBN

Signing up to Tangerine NBN is easy. If you already know what plan you’re interested in, click on the “Go” button next to it below. From there, you’ll just need to pick your modem (unless you’ve already got one), add your payment details and Tangerine will do the rest. If you’re already connected to the NBN, it’ll take around one to three days to get connected. If not, it could take up to three weeks.

  • yo

    Hi.

    I wanted to complain about the poor level of customer service provided by this company! I called as a potential customer and the first person called Ivon/Evon was very disengaging and put me through the sales person called Nathan who was also very repulsive and when I mentioned that the misinformation to convince me to buy a modem was misleading for FTTC customers, he rudely asked me to call when I was ready to buy!

    I asked to talk to a senior complaints manager who was the rudest of them all. So I asked what was his name and he dropped the line.

    So I fill up their ‘contact us’ form, but that doesn’t work either!

    That’s a zero star from me Doug.