Tangerine NBN Review
- Fantastic value
- High customer satisfaction
- Fewer perks than big ISPs
- Fewer features
Tangerine NBN value for money
Some of the best value plans on the market.
In a relatively crowded market, Tangerine NBN plans stand out for one reason in particular: their value for money. For the first six months of your plan, new customers will receive a $10 discount per month on their bill, firmly placing the already affordable plans at the top of the pile when it comes to value. Tangerine currently offers plans for Basic II NBN 25, Standard NBN 42, Fast NBN 100 and Superfast NBN 250 speed tiers, wireless connections, and home phone bundles for just $10 more per month.
Currently, the most popular Tangerine NBN plan is the XL Speed Boost UNLIMITED (Standard NBN 50) plan, which costs $59.90 for the first six months, then reverts to $69.90. It boasts typical evening speeds of 42 Mbps, which is above average.
Self-reported speeds for each tier are as follows:
- Basic II NBN 25: 21 Mbps
- Standard NBN 50: 42 Mbps
- Premium NBN 100: 83 Mbps
- Superfast NBN 250: 205 Mbps
All plans come with unlimited data, plus $0 for setup and no contract. You can choose to either bring your own modem or pay $129.90 upfront for a pre-configured modem.
Need more (or less) speed? Here is all the Tangerine NBN plans currently available:
Keen to see how Tangerine stacks up against other budget NBN providers? Here’s how its most popular plan compares to other plans in the same speed tier.
Tangerine NBN features and perks
No filler, all killer.
To keep prices low, Tangerine obviously has to make some sacrifices. But instead of shunning customer service and support (more on this below), they’ve cut corners by trimming perks and features. If you don’t care about stuff like pay-TV bundles and international call inclusions, you’ll have no complaints about Tangerine. However, if you want to get all the goodies you possibly can, you’ll probably have to fork out a little extra for a Telstra or Optus NBN plan.
Here’s a list of all the providers currently offering pay-TV bundles.
Tangerine NBN customer support and satisfaction
Solid service and high praise from customers.
As we mentioned previously, to keep prices low, NBN providers will have to sacrifice one of three things: Speed, features and customer service. While Tangerine’s NBN plans aren’t the most feature-packed out there, they’ve got consistently good speed and very high customer satisfaction scores.
All plans come with a 14-day risk-free trial, so if you aren’t happy with your service, no harm done. If you decide to stay on and have an issue down the road, there are plenty of avenues to direct your question – by phone, live chat, WhatsApp and even Facebook.
Not only is it easy to contact Tangerine, but customers have been very vocal about what positive experiences they’ve had when contacting support. Currently, the ISP holds a 4.2-star and 4.5-star rating on user-generated review websites Product Review and Trustpilot, respectively, plus a 4-star rating on Google. In fact, Tangerine had the second-highest rating out of the 19 providers we researched, beaten only by Mate.
How to sign up for Tangerine NBN
Signing up to Tangerine NBN is easy. If you already know what plan you’re interested in, click on the “Go” button next to it below. From there, you’ll just need to pick your modem (unless you’ve already got one), add your payment details and Tangerine will do the rest. If you’re already connected to the NBN, it’ll take around one to three days to get connected. If not, it could take up to three weeks.