Tangerine NBN review: Juicy value on home internet

Find out how we score NBN providers.

In a relatively crowded market, Tangerine NBN plans stand out for one reason in particular: their value for money. For the first six months of their plan, new customers will receive a monthly discount on their bill, firmly placing the already affordable plans at the top of the pile when it comes to value. Tangerine currently offers plans for Basic II NBN 25, Standard NBN 50, Fast NBN 100 and Superfast NBN 250 speed tiers, wireless connections, and home phone bundles for just $10 more per month.

Here's Tangerine's cheapest NBN internet plan:

Self-reported speeds for each tier are as follows:

• Basic II NBN 25: 25 Mbps
• Standard NBN 50: 50 Mbps
• Premium NBN 100: 92 Mbps
• Superfast NBN 250: 205 Mbps

All plans come with unlimited data, plus $0 for setup and no contract. You can bring your own modem and pay an additional $179.90 for a Google Nest WiFi mesh router for better coverage in bigger homes. 

Need more (or less) speed? Here are all the Tangerine NBN plans currently available:

Keen to see how Tangerine stacks up against other budget NBN providers? Here are a few of the cheapest fixed-line NBN plans currently available.

To keep prices low, Tangerine obviously has to make some sacrifices. But instead of shunning customer service and support (more on this below), they’ve cut corners by trimming perks and features. If you don’t care about stuff like pay-TV bundles and international call inclusions, you’ll have no complaints about Tangerine. However, if you want to get all the goodies you possibly can, you’ll probably have to fork out a little extra for a Telstra or Optus NBN plan.

Here’s a list of all the providers currently offering pay-TV bundles.

As we mentioned previously, to keep prices low, NBN providers will have to sacrifice one of three things: Speed, features and customer service. While Tangerine’s NBN plans aren’t the most feature-packed out there, they’ve got consistently great speed and very high customer satisfaction scores.

All plans come with a 14-day risk-free trial, so if you aren’t happy with your service, no harm done. If you decide to stay on and have an issue down the road, there are plenty of avenues to direct your question - by phone, live chat, WhatsApp and even Facebook.

Not only is it easy to contact Tangerine, but customers have been very vocal about what positive experiences they’ve had when contacting support. Currently, the ISP holds a 4.2-star and 4.5-star rating on user-generated review websites Product Review and Trustpilot, respectively, plus a 4-star rating on Google. In fact, Tangerine had the second-highest rating out of the 19 providers we researched, beaten only by Mate.