Belong NBN Review
Our verdict: What is Belong NBN like?
Belong’s NBN plans are in need of a refresh. It still offers the same straightforward NBN plans that it always did and at a good price but with the country steaming ahead with Ultrafast NBN 250 (and NBN 1000) plans, Belong is starting to feel a little dusty. Belong simply doesn’t offer many of the perks and features touted by its competitors and for its affordable price, you get middling speeds, comparatively. Customer satisfaction is also a low point for Belong.
What we like…
- Great prices
- Simple plan structure with no gotchyas
What could be better…
- No live chat option for customer support
- Self-reported NBN speeds are just okay
- Premium speeds are only available to FTTP, HFC and FTTC
Value for money
Cheaper than Telstra, but there are still more affordable alternatives.
Belong is Telstra’s budget alternative provider but what Telstra considers ‘budget’ isn’t necessarily any cheaper than most other NBN plans on the market. One thing Belong has going for it is its capped 30Mbps NBN plan. On a month-to-month arrangement, it’s cheaper than most NBN 25 plans, and cheaper again if you sign up for a 12-month contract but with (theoretically) better speeds.
The Belong NBN Starter Unlimited plan is hard to compare because it’s not technically an NBN 25 plan, but we’ve made an exception and included it in that category because it’s Belong’s closest comparable plan (and cheaper than a lot of plans at the NBN 25 tier).
Besides the Starter plan, Belong’s NBN plans are par for the course. Its Standard (NBN 50) and Fast (NBN 100) plans offer average value for money, but committing to a 12-month arrangement puts those plans at a cheaper monthly price for most comparable plans.
Here’s how much Belong’s Starter, Standard and Fast plans compare.
The one major setback in Belong’s suite of plans is the restrictions placed at the premium end. Belong only offers its Fast NBN 100 plan to FTTP (Fibre to the premise), FTTC (Fibre to the curb) and HFC (Hybrid-Fibre Coaxial) customers, meaning a huge portion of Australians can only sign up to the Standard NBN 50 at most. That’s not a huge loss, as Belong’s Fast plan isn’t super competitive anyway, and you’d be better served going with another provider at the premium end. In addition to that, Belong’s self-reports typical evening speeds of 80Mbps for Fast users, which is easily one of the slowest NBN Fast options on the market.
Here’s a shortlist of Fast NBN 100 plans, ordered by expected evening speeds.
Speeds: How fast is Belong NBN?
Decent speeds at the budget end, but poor performance with premium.
Belong is in a slightly unique position with its speed proposition. As mentioned above, instead of offering a typical Basic II NBN 25 plan, Belong offers a capped 30Mbps ‘Starter’ plan in roughly the same pricing bracket as most other providers’ Basic II plans. Those looking for reliable speeds on a budget could do much worse than Belong’s Starter tier but it’s Standard and Fast speeds aren’t up to scratch with the rest of the market. Here’s a brief overview of Belong’s NBN speeds.
|Plan||Self-reported typical evening speed||Plan price (monthly)||Plan price (12-month)|
|Belong NBN Starter||30Mbps||$60||$55|
|Belong NBN Standard||40Mbps||$70||$65|
|Belong NBN Fast||80Mbps||N/A||$95|
That’s quite slow for NBN Standard and NBN Fast. Here’s a small selection of more popular NBN providers’ Standard speeds compared against Belong.
Belong NBN speed test
If you’re already a Belong NBN customer and you came here wondering why your connection is slow, try testing your internet speed with the tool below. If your speeds aren’t meeting expectations, consider switching to a faster NBN plan.
Who owns Belong NBN?
Perks and features
Bare minimum broadband.
As Telstra’s budget alternative, Belong doesn’t have a lot of premium features. It’s got the basics, like no-contract options, $0 setup options, and some benefits for bundling a Belong SIM plan ($80 free mobile credit at the time of writing) but that’s about it. It doesn’t offer mobile broadband plans, home phone bundles, pay TV bundles, or any other perks and rewards (discounts, exclusive content offers etc.). Belong also doesn’t offer any Superfast or Ultrafast plans, losing a couple more points in the perks and features analysis.
If you’re after a provider that offers all the perks and features, you’ll pay a good deal more. Telstra offers all that and more, but its Ultrafast plan starts at $180 per month.
If you’re interested in NBN 250 (Superfast), take a look at the most popular options available to select FTTP and HFC customers.
Support and satisfaction
Phone support, responsive social accounts but no live chat.
If you need to get in touch with Belong, you can get in touch with their customer support team via Facebook, phone or email. There just isn’t a live chat service or any brick-and-mortar stores you can reach out to if you run into trouble. For the number of support channels available, Belong’s score is typical amongst broadband providers but where it takes a dive is in its customer satisfaction metrics. We compile user review data from a variety of sources (like Product Review, Trustpilot etc.) and, sadly, it seems Belong is a chip off the old block when it comes to customer satisfaction. In our analysis, Belong scored an average of 1.8 out of 5, which is at the low end of the spectrum.
Providers that scored highly for customer satisfaction included Mate Broadband, Tangerine, Aussie Broadband and Internode. Here are a few popular plans from those providers.
Belong NBN plans
Now that we’ve weighed up the pros and cons of Belong NBN, let’s recap. Belong’s speed-capped NBN Starter plan is a solid option for cheap NBN with reliable speeds, but its faster, more expensive plans are less competitive in both price and speed. Belong is a slim and trim broadband provider, so there aren’t a lot of bells and whistles in store for customers unless they’re planning on bundling a Belong SIM card. Still, there’s something to be said for the Telstra alternatives affordability in both the mobile and broadband space.
Let’s wrap up by taking another gander at the range of Belong NBN plans.
If you’re not sold on Belong, take a look at this week’s most popular NBN plans overall in the table below.
Don’t feel like you belong with Belong?
We’ve got plenty of reviews on alternative providers, such as Aussie Broadband, Optus and Exetel. Alternatively, find out what we had to say about the very best NBN plans on the market, or consider switching to a top-notch Home Wireless Broadband plan. Not sure how fast your internet is? Check how fast your downloads are with our NBN internet speed test tool.