iiNet NBN review

iiNet NBN has undergone one of the biggest improvements since the ACCC began tracking broadband speeds in Australia but its customer service has taken a dive over the years.

For years, iiNet was known as the Australian ISP with kooky ads, competitive month-to-month plans and outstanding customer service. Which is why TPG bought the telco for a cool $1.56 billion in 2015.

Compared to the likes of Telstra and Optus, iiNet offers comparable NBN speeds for far less, thanks to their satellite services and high-speed NBN alternatives.

Since TPG took over, iiNet has experienced a serious speed improvement since the ACCC started tracking NBN providers in Australia. However, with their focus now shifting towards value over customer service, consumer satisfaction has taken a decent dip.

The most popular iiNet NBN plan by far is the iiNet NBN50 Liimitless no-contract plan. It offers unlimited data at a premium evening speed of typically 50 Mbps for $84.99 per month.

Since January 2025, iiNet stopped selling Fetch TV so if you like your NBN plans with a perk, iiNet might not be your best choice.

Looking for a NBN and TV bundle? Learn more about the best TV and internet bundles in our best picks roundup.

Here are more popular iiNet  plans.

If you’re simply looking for a cheap NBN plan with unlimited data, you can’t go past Tangerine’s Value Plus NBN providing unlimited data on NBN Standard Plus for $59.90 a month with no lock-in contract.

Otherwise, if you’re set on getting a TV and internet bundle, you might also want to consider an Optus plan to save via the SubHub platform. If you link two services, you'll save 5% off the bill, or 10% off with three or more services.

You can compare iiNet NBN plans with some popular plans from other providers below, including NBN 25 plans and NBN 50 plans.

The fastest iiNet NBN Plan for personal use is its Home Ultrafast Liimitless plan, which offers a whopping typical evening speed of 800Mbps and unlimited data. There's no contract so you're free to leave anytime.

Alternatively, if you don't need this much speed, you could go with the Home Superfast Liimitless plans which delivers 250Mbps of download speeds during evening time.

If you simply want an NBN plan with the fastest speed, all the main providers now offer NBN 250 and NBN 1000 plans to eligible addresses. such as Dodo, Spintel, Exetel and Tangerine.

NBN 250 is more than enough (hell, even NBN 50 suits most people), and there are plenty of great options out there, with Dodo and Spintel often being the most popular choices.

Check out the most popular NBn Superfast below.

According to the latest ACCC Broadband Performance Data, iiNet ranked tenth for average download speeds during busy hours and ninth for download speeds in the busiest hour. It also placed tenth for upload speeds during busy hours.

Netflix’s ISP speed ranking places iiNet as your next best bet for streaming Brooklyn Nine-Nine after Telstra, Optus and Aussie Broadband - the latter narrowly ranked ahead of iiNet by 0.02 Mbps. On average, iiNet NBN streams Netflix at 4.52 Mbps. To compare, Telstra, in first place, clocked in at 4.72 Mbps.

As TPG has started to move iiNet to a more value focussed offering, it looks like its customer care has suffered at that expense. One year after the TPG takeover, the TIO (Telecommunication Industry Ombudsman) reported that iiNet complaints had increased by nearly 50%. There was an overall 22.1% increase in complaints across the telco industry, most around poor NBN connections, to the TIO over that period but iiNet’s fall from grace was notable.

I was an iiNet customer during the acquisition and distinctly recall the change in tone and treatment from what I once considered one of the best customer service experiences I’d ever had (and I was an Optus employee to boot).

Overall, old iiNet just ain’t what it used to be. Which is a shame because I’d really like to see the iiNet guy continue to crush it. If you value customer service over price or are just trying to recapture some of that old iiNet magic, we’d recommend a provider like Mate Broadband or Aussie Broadband for outstanding customer service and transparency.

Since 22 January 2025, iiNet is no longer selling new Fetch TV services, only existing customers who already have Fetch are keeping their service as usual.

If your downloads are taking a little longer than usual or your stream is buffering beyond what’s acceptable, try running a speed test when connected to your home Wi-Fi network.

If the result is below what you’re paying for, there are a few common causes and solutions.

Firstly, check the time. Australia’s busiest hours for broadband usage are between 7:00 pm and 11:00 pm. Congestion between these hours can impact your download speed significantly.

The ACCC broadband performance data suggests iiNet users can expect around 95.1% of their maximum NBN speed in busy hours and around 92.3% of their maximum NBN speed in iiNet’s busiest hour for traffic.

If it’s well below that percentage or you're browsing outside busy hours, we’d recommend running through some basic troubleshooting (like power cycling your iiNet modem) before getting in touch with iiNet’s tech support team.