Boost Mobile review Australia

Low-commitment prepaid plans on the Telstra network.
Boost Mobile Review
Overall Rating 3.5 out of 5
Boost Mobile’s superior Telstra network access and low-commitment plans are a great choice for students, but no international roaming is a big downside.
Recent Updates: Less than 6 months
Boost continues to be the only Telstra MVNO using the entire Telstra 3G/4G network, with big savings to be had if you sign up before 1 February.
Less than 6 months
Due to a change in platforms, Boost Mobile has scrapped international roaming altogether until mid-2021. While COVID-19 means we likely won’t be going overseas in 2020, those planning to travel next year will need to look elsewhere.
More than a year
In January 2020, Boost Mobile Australia continues to be the only Telstra MVNO that uses the entire Telstra 3G/4G network. Currently, Boost's $30 SIM bonus 15GB promo on new customers' first three recharges is a great steal. You'll have to act quick though as this promo ends 17 February 2020. High-data users may also want to take advantage of Boost's limited-time $40 SIM half-year promo, expiring 27 January 2020.

Our verdict

Boost Mobile’s superior Telstra network access and low-commitment plans are a great choice for students and parents for a SIM for their kids, however, if you’re planning on travelling in 2021, you’ll be without international roaming until the middle of the year.

Pros

  • Uses full Telstra 4G network
  • Competitive prepaid data allowance
  • Great value long-expiry plans

Cons

  • No international roaming

Boost Mobile: Value for money

The student favourite for a reason.

Boost Mobile Australia has been the go-to prepaid SIM provider for students and seniors for yonks now. The plucky prepaid telco got its start shelling out cheap PAYG (Pay As You Go) plans to high school students who were firing off an unprecedented amount of text messages from the Nokia 3310 back in 2000.

As of 2020, the brand still markets itself as the antidote to Australia’s increasingly crowded and complicated mobile market, offering simple prepaid phone plans on Telstra’s 4G network with no lock-in contracts. It also offers outright refurbished phone purchases for the budget-minded.

If you (or a family member) are looking to cut back on bills or simply don’t use your smartphone as much as others, Boost has a comprehensive range of plans with 28-day data rollover and long expiry recharge options to suit just about every need.

There are currently five plan tiers for the popular 28-day recharge option, ranging from $20 to $70 per recharge. Like any prepaid mobile service, Boost Mobile’s low-commitment plans are a great choice for parents looking to purchase a SIM for their kids. With auto-recharge disabled, parents can have peace of mind that they aren’t going to receive a big, nasty bill when the next season of Fortnite drops.

Boost Mobile: Features and perks

Some good features, but some drawbacks.

If you’re particularly budget-conscious and own your own handset, it’s hard to pass up Boost Mobile’s Telstra-powered prepaid plans. Boost Mobile’s most popular 28-day recharge plans all come with unlimited calls and text, unlimited international calls and text to 20 regions (plus 100 minutes to an additional 35 countries) and unmetered (i.e not counted against your allocated data) music streaming via Apple Music.

Boost Mobile also offers long expiry prepaid plans with 6 or 12-month recharges (as opposed to the usual 28-day expiry). Long expiry plans are typically the best choice for low-usage customers; smartphone users who don’t require a lot of inclusions/data and don’t want the hassle of recharging every month.

If you’re looking to nab the latest and greatest smartphone on a contract without any upfront fees, Boost Mobile won’t be able to provide you with what you need. For anyone who’s disorganised or just chows through a lot of data, Boost does offer an Auto-Recharge option, however it shares the same pitfall as any prepaid if you don’t use it: burning through your inclusions can result in your service being disconnected if you run out of credit.

If you (or a member of your family) has whipped through your allocated data amount for the month, Boost Mobile offers low-price data add-ons to get you by until it’s time to recharge again.
Boost Mobile data add-ons are available at two price tiers: $5 for 1GB or $15 for 3GB. Both add-on tiers will expire 28 days after purchase (or once the additional data has been used up). The add-ons will be counted as either $5 or $15 respectively in credit.

As of 13 October 2020, Boost Mobile (and Telstra as a whole) is no longer offering international roaming for prepaid plans. The telco has put this down to “platform changes” and says users can expect to regain access to international roaming around mid-2021. While COVID-19 will probably prevent any overseas travel in the near future, those planning on a holiday across the ditch before June or July will have to look elsewhere.

On the plus side, Boost Mobile is the only MVNO in Australia with access to Telstra’s full 3G/4G network, which reaches 99.4% of Australia’s population. Other MVNOs using the Telstra network only have access to the provider’s wholesale network, which covers 98.8% of the population. This means it will likely be the first Telstra MVNO to receive 5G access, too.

Boost Mobile coverage

Boost Mobile: Customer support and satisfaction

Some good avenues for help, but less than stellar reviews.

Between Telstra’s crazy amount of support channels and no-frills supplier Spintel’s measly two points of call, Boost Mobile falls on the higher side of the middle. When you need help, you can give them a call, turn to their customer forum, hit up their online chat service or responsive Facebook page or do it all yourself from their app.

Likewise, Boost Mobile’s customer satisfaction scores are pretty average, if not slightly on the low side. On user-generated reviews site Product Review, they’ve got a 2.2-star rating, while their Trustpilot score is a sub-par 1.9 stars.

Boost Mobile plans

Want to see all of the plans Boost Mobile has on offer, from 28 to 365-day plans? Simply take a look below to for the budget provider’s most popular plans. If you like what you see, click the corresponding “Go” button to learn more.

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