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Mate NBN review
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Editor's Pick: Mate Broadband is one of Reviews.org's top picks for the best NBN providers in Australia.
MATE Broadband is a rare unicorn amongst Australian telcos: a broadband provider that customers actually love. Its customer satisfaction is near undefeated. But there’s more to MATE than friendly customer service, its premium plans offer top value, and its mobile bundles provide customers even more value. It doesn’t offer the perks associated with Australia’s biggest telcos, or any mobile broadband plans for those who frequently travel. It’s still one of our top-rated NBN providers sitting at 4 out of 5 stars overall.
Value for money
- Cheap access to NBN 100
- Mobile bundles chip off another $10
- No caps or contracts
Here's the thing: providers like Tangerine and Spintel are constantly topping our picks for the best NBN plans. But that's because they have regular six-month discounts on their plans, meaning you pay extra after the first six months as a customer. MATE's Premium NBN plans are cheap without any caveats; when you sign up, you'll pay the same amount for the life of the plan. It gets even cheaper if you want to bundle one of MATE's SIM-only mobile plans, which offers some great data-per-dollar value on the Telstra network.
If there's one downside to MATE's Premium plan, it's the 20Mbps cap on uploads (rather than 40Mbps), but that's not exclusive to MATE, a lot of providers are following the same trend, including Telstra and Vodafone.
Outside of NBN speeds, there's not much else to weigh up with MATE's NBN plans, as they all come with no contract, no setup fees, no data caps, and no bloody nonsense.
There are cheaper NBN plans out there if you want the bare minimum, but the overall saving won't be significant enough to justify what you miss out on (e.g., unlimited data, no contract, etc.). Here are a few of the cheapest NBN plans available.
Customer support and satisfaction
MATE Communicate was well received by customers when the telco first landed on the scene back in 2015. It managed to maintain that goodwill with customers, holding a 4.5 out of 5 average rating (from 2,030 customers) on Product Review.
In terms of support options, there's not much MATE doesn't have. There's live chat on the website, active social accounts on Twitter and Facebook, phone support, and the ability to self serve online. The only two things MATE is missing are physical store locations (which are going the way of the dinosaurs anyway) and a usage monitoring/billing app.
The only broadband provider in Australia with MATE's ticket is the ocker-sounding Aussie Broadband, which sits at the same 4.5 out of 5 score from more customer reviews (3,759).
Here's a short glimpse at Aussie Broadband's current suite of plans ranked by popularity.
Perks and features
- Streaming offers for Football fans
- No mobile broadband
- No Home Wireless
We're off to a pretty glowing start in our analysis, so let's take a step back and get the not-so-good stuff out of the way.
Firstly, MATE Communicate doesn't offer any mobile broadband or pocket WiFi deals. It's not a dealbreaker for most, but if you regularly travel for work, or need more data outside the house, there are better options out there that serve that very purpose.
Second, MATE doesn't offer any of the perks you find with big-name providers like Telstra and Optus, no cheap movie tickets, unmetered streaming, no TV bundles. Nothing like that. However, there is a small bonus for Football fans. Using a promo code found on MATE's website, you can score three months of the sports streaming service beIN SPORTS CONNECT when you sign up to a plan. There's also weekly Football prizes up for grabs, like Box tickets to Central Coast Mariners home games, tickets to Mariners away games, and a chance to win signed jerseys. Not bad at all.
It does. If you don't already have one, MATE can hook you up with a dual-band NetComm NF18ACV modem. It will get you out of trouble, but we recommend looking into your NBN modem options if you want to make the most out of your 100Mbps speeds.
If you came looking for mobile broadband plans or home wireless, you won't find them here, but for the sake of convenience, we've rounded up some of this week's most wireless broadband plans below.
Lastly, MATE offers home phone bundles if that's still a requirement for you. Adding a home phone jacks the price up a bit, but it might be a price worth paying for some.