Spintel NBN review

Top-rated for value with exceptional speeds and features.

Editor's pick
Spintel
Spintel NBN
4 out of 5 stars
4
  • pro
    Consistant value on non-promotional plans
  • pro
    Great NBN speeds
  • con
    Not tracked by the ACCC
Brodie Fogg
Editorial Lead
Read More
December 06, 2021
3 min read

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Quick verdict

Spintel’s award-winning broadband service offers some of the best value in NBN, top (self-reported) speeds, and flexible features such as home phone and mobile bundling discounts. It doesn’t offer any perks (like cheap movie tickets), or entertainment options (like Fetch) but you can’t argue with its consistent and generous pricing model.

pro
Pros
pro Consistent value on non-promotional plans
pro Great NBN speeds
pro Home phone and mobile bundles
con
Cons
con Not tracked by the ACCC
con Average customer satisfaction

Value for money

Excellent value with non-promotional plans

Value for money is Spintel’s biggest selling point. The trend amongst ISPs these days is to offer a never-ending series of deals and discounts. Providers like Tangerine Telecom often top our best NBN plans round-up because they offer NBN access at a discounted price for the first six to twelve months. But once the promotional period is up, the plan reverts to the non-promotional monthly price. That’s not much of an issue these days as most plans are no-contract, meaning you’re free to switch as soon as the promotion is up.

Spintel, on the other hand, offers consistent value on its NBN plans (along with the occasional promotion), so you’re getting a good deal whether you stick around for six months or five years. It's an especially good deal now that Spintel offers 100% advertised plan speeds on all tiers - that means a typical evening speed of 25Mbps for NBN 25, 50Mbps for NBN 50 and 100Mbps for NBN100.

Spintel NBN Plans

Spintel’s Unlimited Standard (NBN 50) plans are often the cheapest on the market. Given Standard is the most popular speed choice in Australia, Spintel is likely to be the best option for most Australians looking to save on their monthly bill.

But if you do need a little extra speed, Spintel’s Fast (NBN 100) plans are also competitively priced. The only providers who occasionally offer better value on NBN 100 are Mate and MyRepublic.

Check out some of the most popular NBN 100 plans below.

Spintel home wireless broadband

If you’re not eligible for the NBN (or you just want an alternative), we typically recommend trying out home wireless. Home wireless broadband plans are a new-ish type of home internet plan that use the mobile network to power your home WiFi connection. Think of it like a personal hotspot or WiFi dongle that doesn’t leave the house.

As these plans are intended for use in the home only, you tend to get more data for your money than you would with a typical mobile broadband plan.

Spintel offers some of the best value on home wireless broadband currently available. Its home wireless broadband plans use the Optus 4G network, so if Optus covers your area, you should be eligible for Spintel’s Home Wireless.

Check out the most popular home wireless broadband plans below.

Does Spintel provide a modem?

If you're thinking of switching to Spintel, you can either bring your own compatible modem (at no extra cost, of course) or go with their recommended model.

The Spintel modem is a NetComm NF18ACV, which costs $130 upfront. It supports gigabit speeds and WiFi 6, so it's a decent and quite future-proof modem.​

Spintel features and perks

Bundles for mobile and NBN plans

Spintel might not offer perks like cheap movie tickets, unmetered streaming, or entertainment bundles, but it is one of the few providers providing discounted mobile and home phone bundles.

For example, if you bundle a Spintel mobile plan with any of the broadband plans above, you can score a decent monthly discount on its 15GB mobile plan. Typically, Spintel would charge you $24.95 per month for its 20GB plan but bundled with a broadband plan, it comes down to $19.95 per month. That’s not the most competitive SIM plan, and you can find a better deal on the Optus network (with providers like Circles.Life), but it’s still a bonus for people who like having all of their services on one bill. It's also worth noting that, at the time of writing, Spintel is the only MVNO with access to 5G coverage, which is a big perk.

Here are Spintel’s mobile plans.

Spintel support and satisfaction

Wide range of support channels

Spintel has improved its customer service options over the past few years, offering phone support, live chat, a responsive Facebook chat service, and more. Spintel also recently released a mobile app for both iOS and Android that allows users to monitor usage, access support and change plans.

Our experience dealing with Spintel’s customer support has been buttery smooth. Much more comfortable than a recent bout with one of the bigger telcos which shan’t be named here. And it seems our good experience isn't a one-off - on Product Review, Spintel scores a very respectable 4 out of 5.

In fact, only a few telcos rate higher for customer satisfaction. Aussie Broadband and MATE are two of Australia’s most highly rated providers amongst customers. If customer service is your biggest concern, you might want to see what Aussie and Mate offer. Here are their most popular NBN 50 plans.

Spintel FAQs

Here are the questions readers are asking about Spintel NBN.
Is Spintel an Australian company?

Yes, SpinTel is an Australian-owned and operated company with headquarters in Sydney.

Who owns Spintel?

Spintel is a privately owned telecommunications company. It was founded by Peter Stevens in 1996 and is currently operated by CEO Liam Bal and executive director Michael Johnstone.

How to contact Spintel?

There are a few ways you can get in touch with Spintel. You can get in touch via phone, live chat, social media, and email between 8:00 am and 8:00 pm weekdays, and 9:00 am to 5:00 pm on weekends and public holidays.

  • Spintel customer support: 1300 303 375
  • Spintel sales phone number: 13 22 10
  • Spintel billing support: 1300 899 449
  • Spintel sales email: sales@spintel.net.au
  • Spintel sales on Whatsapp: Chat now
  • Spintel Facebook Chat: Visit page
Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.

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