Spintel Broadband (NBN) Review
Is Spintel any good?
Spintel’s award-winning broadband service offers some of the best value in NBN, top (self-reported) speeds, and flexible features such as home phone and mobile bundling discounts. It doesn’t offer any perks (like cheap movie tickets), or entertainment options (like Fetch) but you can’t argue with its consistent and generous pricing model.
- Consistent value on non-promotional plans
- Great NBN speeds
- Home phone & mobile bundles
Could be better
- Not tracked by the ACCC
- Average customer satisfaction
Spintel Value For Money
- Excellent value on Standard Plus (NBN 50) plans
- Non-promotional pricing
- Good deals on Home Wireless Broadband
Value for money is Spintel’s biggest selling point. The trend amongst ISPs these days is to offer a never-ending series of deals and discounts. Providers like Tangerine Telecom often top our best NBN plans round-up because they offer NBN access at a discounted price for the first six to twelve months. But once the promotional period is up, the plan reverts to the non-promotional monthly price. That’s not much of an issue these days as most plans are no-contract, meaning you’re free to switch as soon as the promotion is up.
Spintel, on the other hand, offers consistent value on its NBN plans, so you’re getting a good deal whether you stick around for six months or five years.
Spintel NBN Plans
Spintel’s Unlimited Standard Plus (NBN 50) plans are often the cheapest on the market. Given Standard Plus is the most popular speed choice is Australia, Spintel is likely to be the best option for most Australians looking to save on their monthly bill.
But if you do need a little extra speed, Spintel’s Premium plans are also competitively priced. The only providers who regularly offer better value on Premium (NBN 100), are Mate and MyRepublic.
Here’s what those providers currently charge for Premium.
Spintel Home Wireless Broadband
If you’re not eligible for the NBN (or you just want an alternative), we typically recommend trying out Home Wireless. Home Wireless Broadband plans are a new-ish type of home internet plan that use the mobile network to power your home WiFi connection. Think of it like a personal hotspot or WiFi dongle that doesn’t leave the house.
As these plans are intended for use in the home only, you tend to get more data for your money than you would with a typical mobile broadband plan.
Spintel offers some of the best value on Home Wireless Broadband currently available. It’s Home Wireless Broadband plans use the Optus 4G network, so if Optus covers your area, you should be eligible for Spintel’s Home Wireless.
Spintel Support and Satisfaction
- Wide range of support channels (including WhatsApp and Facebook)
- No Spintel app for usage monitoring
Spintel has improved its customer service options over the past few years, offering phone support, live chat, a responsive Facebook chat service, and more. The only key support option missing is a Spintel app for usage monitoring and self-service. Granted, these can be done via Spintel’s web portal, but more and more, we see the value of a great service management app, like My Optus or Optus@Home.
Our experience dealing with Spintel’s customer support has been buttery smooth. Much more comfortable than a recent bout with one of the bigger telcos which shan’t be named here. However, it’s hard to ignore Spintel’s customer satisfaction rating on other user review platforms. On Product Review, Spintel scores a modest 2.8 out of 5. That might not seem great on paper, but the reality is, most telcos score low on user review sites, and 2.8 is half decent.
There are a few exceptions. Aussie Broadband and Mate Broadband are two of Australia’s most highly rated providers amongst customers. If customer service is your biggest concern, you might want to see what Aussie and Mate offer. Here are their most popular broadband plans.
Spintel NBN Features and Perks
Spintel might not offer perks like cheap movie tickets, unmetered streaming, or entertainment bundles, but it is one of the few providers providing discounted mobile and home phone bundles.
For example, if you bundle a Spintel mobile plan with any of the broadband plans above, you can score a decent monthly discount on its 15GB mobile plan. Typically, Spintel would charge you $26.95 per month for its 15GB plan but bundled with a broadband plan, it comes down to $19.95 per month. That’s not the most competitive SIM plan, and you can find a better deal on the Optus network (with providers like Circles.Life), but it’s still a bonus for people who like having all of their services on one bill.
Here are Spintel’s mobile plans.
Where is Spintel based?
Spintel is based in Sydney, Australia.
Who owns Spintel?
Spintel is a privately owned telecommunications company. It was founded by Peter Stevens in 1996 and is currently operated by CEO Liam Bal and executive director Michael Johnstone.
There are a few ways you can get in touch with Spintel. You can get in touch via phone, live chat, social media, and email between 8:00 am and 8:00 pm weekdays, and 9:00 am to 5:00 pm on weekends and public holidays.