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Exetel Mobile: Plans and prices

Nathan Lawrence
Oct 01, 2023
Icon Time To Read4 min read


Exetel may be more of a known name in the internet space, but the renowned internet provider is also a mobile telco these days. Check out Exetel if you’re looking at a decent Prepaid mobile contender for entry-level through to big-data needs. Here’s everything you need to know about Exetel Prepaid mobile plans in Australia.

Exetel mobile quick facts

  • Exetel operates on the Telstra wholesale network, which covers 98.8% of the Australian population. Plans are offered with a mix of 5G, 4G and 3G speeds.
  • While Exetel doesn’t sell postpaid SIM Only plans, it does offer a wide selection of 30-day Prepaid mobile plans.
  • All Exetel Prepaid mobile plans come with data rollover that lets recharging customers bank up to 500GB of data.
  • Most Exetel Prepaid mobile plans come with unlimited standard international calls and text to 15 selected destinations.

What are the different types of Exetel mobile plans?

Exetel exclusively sells Prepaid mobile plans. There aren’t any long-expiry options, but monthly users can pick from a range of Exetel Prepaid plans that cover entry-level, mid-tier and heavy data-usage needs. All Exetel Prepaid plans come with unlimited standard national talk and text.

Exetel Prepaid mobile plans and prices

Every Exetel Prepaid mobile plan automatically recharges every 30 days. Plan payment is before each recharge, and you’ll need roughly 12 recharges to get you through a full year (360 days).

What do you get with Exetel plans?

Exetel mobile plan speeds

Exetel speeds depend on which Prepaid mobile plan you use. Most Exetel Prepaid plans operate on the Telstra wholesale 4G and 3G networks, which means download speeds of up to 100Mbps under the right conditions. Exetel’s priciest Prepaid plan includes access to the Telstra 5G network, which has capped max download speeds at 250Mbps. Opensignal’s real-world data suggests Exetel Prepaid users can expect average network download speeds around 60Mbps or 81Mbps for Telstra 5G. Upload speeds should be around 9Mbps across Telstra networks.

Exetel mobile plan data

The median monthly mobile plan data in Australia is 35GB. Exetel’s cheapest Prepaid mobile plans fall under this amount but are priced for casual users. There are, however, a few Exetel Prepaid plans that comfortably exceed 35GB with competitive pricing. The more you pay, the better that dollar-to-data value becomes. Exetel data ranges from under 10GB (casual users) to 100GB+. If you go over your data allocation, 1GB and 5GB data add-ons are available for purchase.

Exetel mobile plan international calls

Exetel’s two cheapest Prepaid mobile plans don’t include any international calls. That said, there’s an optional premium add-on that includes 300 call minutes for 30 days to the following 30 destinations: Bangladesh, Brazil, Canada, Chile, China, Colombia, Denmark, France, Germany, Greece, Guam, Hong Kong, India, Indonesia, Ireland, Israel, Japan, Malaysia, New Zealand, Norway, Pakistan, Peru, Romania, Singapore, South Korea, Spain, Sweden, Thailand, United Kingdom and United States of America.

Most Exetel Prepaid plans include standard international calls and SMS to 15 selected destinations (half the ones that come with the IDD Call Allowance pack): Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom and United States of America.

Exetel mobile deals

If Exetel has a Prepaid mobile deal running today, you’ll see it below.

Exetel mobile plan features

Exetel Prepaid mobile plans aren’t particularly renowned for having a whole lot of features, but they do have a few worth noting. For starters, here are $0 setup fees and all Exetel users have access to a 500GB bank for data rollover between ongoing recharges. There are also discounts for users who bundle Exetel internet and Exetel Prepaid mobile plans.

Unlike telcos like Telstra, Optus and Vodafone, Exetel customers have to use a physical SIM card and can’t take advantage of the digital eSIM trend. While international roaming is automatically activated for Exetel customers, you need a positive pay-as-you-go (PAYG) credit balance to use the feature while overseas. Exetel PAYG international roaming rates are separated into four roaming zones with different prices for making and receiving calls, sending messages, and using data. The My Exetel app lets customers disable international roaming for voice calls, text and data separately. Purchase $10 or $50 credit add-ons for international roaming or other premium extras.

Exetel coverage map

Exetel sells Prepaid mobile plans on the Telstra wholesale network. While only Telstra and Boost Mobile customers have access to the full Telstra network, the Telstra wholesale network still covers 98.8% of Australians. Most Exetel plans include 3G and 4G coverage but the telco’s priciest plan can use the Telstra 5G network. Note that Telstra is shutting down the Telstra 3G network on 30 June 2024. Use the interactive map below for a visual indication of coverage in specific parts of Australia.

How to switch to Exetel mobile

Thankfully, it’s easy to switch from any telco to Exetel mobile, as is the case with all telcos in Australia. Here’s how to switch to an Exetel Prepaid mobile plan:

  1. Scroll through the Exetel Prepaid mobile plans and decide which one best suits your needs. Click on the orange ‘Go to Site’ button (if it’s available) to go to the Exetel website.
  2. On the Exetel mobile page, select whether you’re an existing internet customer (for a bundle discount) or a new sign-up. Click on the ‘Buy now’ button beneath the corresponding Exetel Prepaid mobile plan to confirm your purchase.
  3. Enter your title, name, email address and contact number, then select an identification type—driver licence, passport or Medicare card—for verification. Input the corresponding ID details and click the consent box to have your identification checked.
  4. Click on ‘Next step’ and follow the prompts to complete the sign-up process for your Exetel Prepaid mobile plan.

Your Exetel Prepaid mobile SIM card should arrive within three days. Activate your Exetel SIM card via the My Exetel web portal or call 13 39 38 for assistance.

Exetel mobile frequently asked questions

Exetel operates on the Telstra wholesale network, which includes 4G and 3G (but not 5G). The Telstra wholesale network offers coverage for 98.8% of Australians.
Change your Exetel mobile plan online via the My Exetel portal, with the My Exetel mobile app or by calling for help on 13 39 38.
All Exetel mobile plans are Prepaid, which means payment is upfront. All Exetel Prepaid mobile plans last for 30 days.

Exetel mobile features breakdown

Exetel mobile plan features
Data rollover
Icon Yes  Dark
500GB
Auto prepaid recharge
Icon Yes  Dark
Data-free streaming
Icon No  Dark
Endless data
Icon No  Dark
Data sharing
Icon No  Dark
Rewards program
Icon No  Dark
$0 setup-fee plans
Icon Yes  Dark
International calls
Icon Yes  Dark
Unlimited, add-on
International roaming
Icon Yes  Dark
PAYG
Discounted mobile plan
Icon Yes  Dark
Bundle
Phones available
Icon No  Dark
Entertainment bundle
Icon No  Dark
Exclusive content offers
Icon No  Dark
eSIM
Icon No  Dark
Exetel mobile networks
Mobile network
Telstra wholesale
Population covered
98.8%
5G network access
Icon Yes  Dark
Top plan only
4G network access
Icon Yes  Dark
3G network access
Icon Yes  Dark
Until June 2024
Exetel mobile customer service
Customer forum (or blog)
Icon Yes  Dark
Crewed Twitter
Icon No  Dark
Facebook page
Icon Yes  Dark
Retail stores
Icon No  Dark
Phone support
Icon Yes  Dark
Usage-monitoring app
Icon Yes  Dark
Chat service
Icon No  Dark
Self-service online (FAQs)
Icon Yes  Dark
Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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