Exetel mobile plans review

Exetel sells Prepaid mobile plans that operate on the Telstra wholesale network, which makes Exetel a Telstra MVNO. All of Exetel’s Prepaid plans are 30-day offerings which, by default, automatically recharge upon expiry.

Exetel’s cheapest plan is the ExeSim Saver 4G Plan:

The ExeSim Saver 4G Plan typically costs $16 a day for 3GB of data, but you may be able to grab this plan with bonus data (1GB at the time of writing). In terms of competing plans in our comparison engine, Internode has better value with more data, as does Lebara Mobile. Still, both of those plans are on the Vodafone network, so Exetel is still worth considering if you fancy farther-reaching coverage.

For comparison, below is a daily updating list of popular Prepaid plans from our database with at least 3GB of data.

Exetel’s next Prepaid plan has more than triple the typical data of the telco’s cheapest plan:

The ExeSim Value 4G Plan costs $24 per 30 days and comes with 20GB of data. Internode, again, has this beaten for overall data-to-dollar value, as does Australia Post, Coles Mobile and TPG. More importantly for Telstra network contenders, Woolworths Mobile also offers better overall value, including some great perks.

Check out the daily updating list of popular Prepaid plans from our comparison engine below, which have at least 10GB of data.

For not a whole lot more, Exetel’s next Prepaid plan offers double the data of the preceding plan:

The ExeSim Extra Value 4G Plan costs $30 per 30 days for 30GB of data. Internode, Lebara and TPG offer better value Prepaid plans for those okay with a Vodafone MVNO, but Exetel is the cheapest Prepaid plan on the Telstra network with at least 25GB of data.

Check out the daily updating list of popular plans from our comparison engine with at least 25GB of data.

Exetel’s final plan offers the best dollar-for-data value:

The ExeSim Plus 4G Plan comes with 45GB for every $36 30-day renewal. Familiar Vodafone-network faces return with better dollar-for-data value: namely, competing plans from Internode, Lebara and TPG. If you exclude Prepaid plans with initial bonus data, Exetel is one of the best for Prepaid plans in our database with at least 36GB of data. Admittedly, Aldi Mobile offers a better value Telstra network plan with 40GB of data for $1 more per 30 days.

For comparison, check out the daily updating list below, which includes popular Prepaid plans from our database with at least 36GB of data.

If you’ve heard of Exetel before, you’ve likely done so in the context of the telco as an internet provider. Outside of Prepaid mobile plans, Exetel also sells NBN and non-NBN fibre plans to select areas, all of which you can see below.

Outside of operating on the widespread Telstra wholesale network, the main perk Exetel offers with its Prepaid plans is a 200GB data bank. As long as you keep recharging your Exetel Prepaid plan, you can perpetually store leftover data at the end of every 30-day recharge period. If you have a month where you use more than your 30-day allocation of data, you’ll start using what’s stored in the data bank.

The only other feature worth noting is for Exetel’s two priciest Prepaid plans, both of which come with unlimited talk and text to 15 selected countries. These countries include:

Exetel support options include Exetel Webmail and forums, both of which are conveniently reached from the My Exetel login page, as well as more traditional support pathways. You can call Exetel tech support on 13 39 38 or email them by filling out the form on the Exetel contact-us page. If you prefer to reach out online, you can also find Exetel support on Facebook.

For all real-time support, get in touch with Exetel between 8:30am and 8:00pm Monday to Friday or between 10:00am and 7:00pm on Saturday and Sunday. At the time of writing, the Exetel website noted that live chat and a call-back option are coming soon.

In terms of customer satisfaction, it really depends on where you look and how much the scores are weighted towards Exetel’s internet plans rather than its Prepaid offerings. Google and Product Review had the lowest scores at the time of writing, at 1.7 and 2 out of five apiece, while Trust Pilot was noticeably higher at 3.5. Averaged out, the overall reported customer satisfaction score is at 2.5, which can’t compete with noticeably higher averages from the likes of Felix Mobile, Mate, Moose Mobile and Pennytel.

Click the ‘Go’ button on any of the Exetel Prepaid plans you like the look of below to be taken directly to the corresponding sign-up page. Tap or click on the ‘Buy now’ button beneath the Prepaid plan you want to confirm your selection, then fill out the details to complete the sign-up process.

You can see all of Exetel’s Prepaid plans below.

At the time of writing, there were only a handful of telcos that offered 5G mobile plans in Australia, and Exetel wasn’t one of them. If you do want to see popular 5G plans from our comparison engine, check out the list below.