Coles Mobile plans review
When you think of Coles, you think of groceries. And now when you think of Coles Mobile, you should think of three straightforward Prepaid plans. It’s odd that there’s only one monthly (30-day) option, but all three plans are great value. The overall value is held back by limited support options and low reported customer satisfaction.
- International talk and text
- Competitively priced plans
- Limited support options
- Low reported customer satisfaction
Coles Mobile value for money
Limited options but great-value Prepaid pricing.
Coles is a no-nonsense Optus MVNO telco that clearly wants you to know it more for its groceries than its plans. Why? There are only three of them – one 30-day option and two 365-day plans – and they’re all Prepaid, albeit with one great perk if you’re looking to contact friends, family or peers overseas.
The first plan is the Coles Prepaid $20 for 30 Days Prepaid offering which, outside of the plan name that tells you almost everything you need to know, comes with 15GB of data as well as unlimited standard international calls to 15 selected countries.
That’s actually incredibly competitive pricing for a 30-day Prepaid plan, more so considering it doesn’t rely on promo pricing to keep first-year costs down. There is competition from TPG Prepaid plans, which tends to have discounted pricing for the first three months, but the TPG Medium Plan costs more in the first year and is on the Vodafone mobile network, which isn’t as widespread as the Optus network that Coles uses. Below is a list of daily updating list of popular Prepaid plans with at least 15GB of data.
Unlike other Prepaid telcos that offer multiple monthly options, Coles just has that one above, with the two others focused on full-year offerings. The first is the Coles Prepaid $120 for 365 Days, which comes with 60GB of data and those same international call allowances as the Coles monthly Prepaid plan.
Again, this is competitive pricing for a 365-day plan when stacked next to its peers. At the time of writing, the Coles Prepaid $120 for 365 Days plan was the cheapest price you could pay for 60GB of dat. Admittedly, that’s not a whole lot to use in a year when you divvy it up to 5GB per month. Below is a daily updating list of the most popular long-expiry Prepaid plans.
For $30 more, you can get the Coles Prepaid $150 for 365 days, which includes the same international calls allowance as the other two Coles Prepaid plans but comes with 120GB of data.
With 10GB of data to use each month, this Coles Prepaid plan leaves more breathing room for the Prepaid user looking to pay for a full year in advance. In fact, it’s the cheapest way to get more than 100GB of Prepaid data for a year, though there’s a lot more data to play with and better price-to-data value with any of the Kogan 365-day plans. Below is a daily updating list of the most popular long-expiry Prepaid plans with at least 100GB of data.
Coles Mobile features and perks
Light on perks but great for those with overseas friends and family.
Prepaid plans don’t tend to have a lot in the way of perks from most telcos, and Coles Mobile is no exception here. All three plans include the same perks: unlimited standard international talk and text to 15 selected destinations and data rollover up to 50GB. The catch with the data rollover is you either have to recharge before expiry or activate automatic recharge.
These are the selected countries you can call with any of the Coles Mobile Prepaid plans:
- China (mainland)
- Hong Kong
- New Zealand
- South Korea
- United Kingdom
- United States of America
Coles Mobile customer support and satisfaction
Limited support options and low reported customer satisfaction.
Customer service options for Coles Mobile is limited compared to other telcos. You won’t find a customer forum or blog to plumb for answers and nor should you expect speedy replies from Coles Mobile on Facebook or Twitter. There is an online chat service, though, as well as usage monitoring, plus you can call Coles Mobile for support or visit a Coles supermarket to ask for help.
Consumer review websites like Trustpilot and Product Review give an insight into how users rate Coles Mobile. In fairness, most of the reviews on Trustpilot are focused on Coles supermarkets rather than Coles Mobile, but most Coles Mobile reviews on Product Review are below three stars, which also applies to the breakdown in terms of value for money, transparency and customer service. Local reception scores three stars, but the overall rating was still only a whisker above two stars at the time of writing.
How to sign up for Coles Mobile
Click on the ‘Go’ button next to any one of the three Coles Mobile Prepaid plans that catches your eye below or head directly to the Coles Mobile website. You’ll want to create an account first to get through the sign-up steps. Click on the ‘More info’ button below the plan you like the most, then follow the prompts to sign up for Coles Mobile.
Coles Mobile plans
Check out the three Coles Mobile Prepaid plans below.