Moose Mobile Review

How deer is it?
Moose Mobile Logo
Overall Rating 3.5 out of 5
Good value on Optus 4G network
Outstanding customer satisfaction
No perks and bonuses
Recent Updates: 2 months ago
January marks the end of Moose Mobile's $14.80 for 8GB a month promo. While the new limited time promo, offering $14.80 a month for 6GB, isn't as sweet a deal, its data allowance is probably still ample for most average data users. [Updated by Georgia, Reviews AU Editor]

This Optus 4G supplier has been a hit with its customers, managing to maintain a 4.7 out of 5 average across Product Review, Word of Mouth, Facebook and Google reviews.

Gold standard customer service aside, Moose Mobile also offers some mountainous mobile data savings but how does it stack up with other providers of the same elk? Let’s have a graze over the current plans to find out.

Moose Mobile Plans

Overall, Moose Mobile offers some great value on its Optus 4G plans but with Optus’ own SIM plans only a fraction more, the question is whether the benefits forfeited are worth saving a couple of bucks.

Let’s take a look at what’s on offer.

The best Moose Mobile plan

For overall value, Moose Mobile’s $46 SIM-only plan on a 12-month contract is strong as an ox. It gives you 80GB of monthly data, unlimited calls and texts to Australian numbers and an extra $400 for international numbers.

For comparison, let’s take a look at the $49 Optus Choice Plan. $49 will get you 60GB, unlimited calls and text to Australian numbers, unlimited international calls and text to 35 countries, a bonus Optus Sport subscription and 12-months of Apple Music. On top of all that, it’s month-to-month, meaning you’re not contracted for any amount of time.

The cheapest Moose Mobile plan

At the time of writing, the cheapest Moose Mobile plan available costs $8.80 per month and it gets you 1GB of data and unlimited standard national calls and texts. Bottom-tier plans like this rarely offer any kind of real value but this deal is actually a bit of a steal if you’re looking to spend the monthly minimum. It’s also month-to-month so you’re not contracted to pay anything past your first month and can cancel any time.

In fact, Moose Mobile’s 1GB plan is currently the cheapest data plan available on the Optus 4G network. Dodo technically has the cheapest plan but it doesn’t come with any included data.

If you do need a little extra data, Moose Mobile’s next cheapest plan is $9 per month and it will get you 1GB of data and unlimited calls and text to standard Australian numbers. But you’d have to be mad as a cut snake to take that when there’s an 6GB promo running for $14.80 per month. For an extra $5 per month, you can score over double the data. All for under $15 a month. Cor blimey. What a steal.

Who owns Moose Mobile?

Moose Mobile is a privately owned mobile virtual network operator (MVNO) that uses the Optus 4G network to power its postpaid plans. That’s as far as the relationship with Optus extends.

Moose Mobile is owned by TelcoPay Pty Ltd. TelcoPay also owns and operates the similarly priced SIM provider Hive Mobile.

What network does Moose Mobile use?

Moose Mobile uses the full Optus 4G network. While it used to offer plans that were limited to the 3G network, Moose has since kicked those options to the kerb in favour of a simplified 4G offering.

Unlike Telstra, Optus treats all of its MVNO children equally, by giving them free rein of its 4G network. So here’s what you can expect in terms of Moose Mobile coverage.

Moose Mobile coverage

Does Moose Mobile offer international roaming inclusions?

While you can activate international roaming on Moose Mobile, there are no roaming inclusions. Some providers offer an allotted amount of data to use while you are overseas but Moose Mobile will charge you by the KB and things can get out of hand fast. There’s more information on Moose’s roaming rates on the provider’s website.

That’s one of the downsides to signing with an MVNO, you rarely get the included perks and benefits of going with the big dogs. If you’re a frequent traveller and you’re shopping MVNOs, I’m sorry to say, you’re barking up the wrong tree.

Optus itself actually has some pretty appetising SIM plans these days too and some that have some decent roaming inclusions. For example, the $59 Optus Choice Plan gives you 100GB of data and unlimited calls and text to use in Australia and additional 2GB of roaming data to use overseas.

Here are some more popular SIM plans from Optus.

Moose Mobile contact and customer support options

Mobile plan providers aren’t typically known for their customer service repertoire. In fact, most mobile and broadband providers have made it so hard to weave your way through a labyrinths customer service portals and laborious wait times that completely giving up is common practice.

That’s why you see so many telcos with low customer satisfaction on sites like ProductReview.com.au and TrustPilot. Optus Mobile, for example, has a rating of 1.4 stars. Tough look for my provider Optus.

However, MVNOs seem to get a better wrap in general. Moose Mobile is currently sitting pretty at 4.7 stars (out of 5) which is an outstanding improvement. Moose Mobile takes pride in its customer satisfaction metrics so you can expect to get that kind of gold-tier service if you’re thinking of signing up.

Now that you know, here are your next steps.

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