Moose Mobile Australia Review
Moose Mobile plans are now exclusively on the Optus 4G network so how does the value hold up without any budget 3G plans?
Refurbished iPhone retailer turned Optus 3G/4G supplier ditched its suite of economic 3G plans some time ago now and while the cheap-as-chips 3G offering won’t be missed by most, there was something to be said for its economical data packages (even if they were stuck in the 3G mud). With that said, the budget 3G plans did cause a lot of confusion in the market, with many punters signing up for buckets of data at a low price without realising they’d be relegated to the lowly 3G network. All in all, we’re happy to see the back of them.
Now that Moose Mobile has hoofed it over to the Optus 4G network, the MVNO is still offering some mountainous mobile data savings but how does it stack up with other providers of the same elk? Let’s have a graze over the current plans to find out.
Moose Mobile Plans
Overall, Moose Mobile offers some great value on its Optus 4G plans but with Optus’ own SIM plans only a fraction more, the question is whether the benefits forfeited are worth saving a couple of bucks. Let’s take a look at what’s on offer.
The best Moose Mobile plan
For overall value, Moose Mobile’s $49 SIM-only plan on a 12-month contract is strong as an ox. It gives you 80GB of monthly data, unlimited calls and texts to Australian numbers and an extra $400 for international numbers.
For comparison, $49 will get you 60GB, unlimited calls and text to Australian numbers, unlimited international calls and text to 35 countries, a bonus Optus Sport subscription and 12-months of Apple Music. On top of all that, it’s month-to-month, meaning you’re not contracted for any amount of time.
The cheapest Moose Mobile plan
At the time of writing, the cheapest Moose Mobile plan available costs $8.80 per month and it gets you 1GB of data, plus 200 minutes for calls. Bottom-tier plans like this rarely offer any kind of real value but this deal is actually a bit of a steal if you’re looking to spend the monthly minimum. It’s also month-to-month so you’re not contracted to pay anything past your first month and can cancel any time.
In fact, Moose Mobile’s 1GB plan is currently the cheapest data plan available on the Optus 4G network. Dodo technically has the cheapest plan but it doesn’t come with any included data.
Beware: excess data charges may bite
Take it from someone who worked for years in telco’s retail sector: almost every single person uses way more data than they think they do.
If you do need a little extra data, Moose Mobile’s next cheapest plan is $9.80 per month and it will get you 1GB of data and unlimited calls and text to standard Australian numbers. But you’d have to be mad as a cut snake to take that when there’s an 6GB promo running for $14.80 per month. For an extra $5 per month, you can score over double the data. All for under $15 a month. Cor blimey. What a steal.
Who owns Moose Mobile?
Moose Mobile is a privately owned mobile virtual network operator (MVNO) that uses the Optus 4G network to power its postpaid plans. That’s as far as the relationship with Optus extends.
Moose Mobile is owned by TelcoPay Pty Ltd. TelcoPay also owns and operates the similarly priced SIM provider Hive Mobile.
What network does Moose Mobile use?
Moose Mobile uses the full Optus 4G network. While it used to offer plans that were limited to the 3G network, Moose has since kicked those options to the kerb in favour of a simplified 4G offering.
Unlike Telstra, Optus treats all of its MVNO children equally, by giving them free rein of its 4G network. So here’s what you can expect in terms of Moose Mobile coverage.
Moose Mobile coverage
Does Moose Mobile offer international roaming?
Unfortunately not. That’s one of the downsides to signing with an MVNO, you rarely get the included perks and benefits of going with the big dogs. If you’re a frequent traveller and you’re shopping MVNOs, I’m sorry to say, you’re barking up the wrong tree.
Optus itself actually has some pretty appetising SIM plans these days too and some that have some decent roaming inclusions. For example, the $59 Optus Choice Plan gives you 100GB of data and unlimited calls and text.
Here are some more popular SIM plans from Optus.
Moose Mobile contact and customer support options
Mobile plan providers aren’t typically known for their customer service repertoire. In fact, most mobile and broadband providers have made it so hard to weave your way through a labyrinths customer service portals and laborious wait times that completely giving up is common practice.
That’s why you see so many telcos with low customer satisfaction on sites like ProductReview.com.au and TrustPilot. Optus Mobile, for example, has a rating of 1.4 stars. Tough look for my provider Optus.
However, MVNOs seem to get a better wrap in general. Moose Mobile is currently sitting pretty at 4.7 stars (out of 5) which is an outstanding improvement.
There could be a number of reasons for this. Firstly, MVNOs have just a fraction of the market share compared to the big three telcos and therefor have fewer customers and lower customer support overhead.
However, there are a couple of MVNOs that actually incentivise a rating on Product Review with things like a little extra data. That’s a bit cheeky and makes you think those numbers are to be trusted.