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Exetel internet plans and prices

Nathan Lawrence
Feb 16, 2024
Icon Time To Read4 min read

Exetel may fall under the Superloop umbrella these days, but it’s an internet provider renowned for consistently fast speeds at competitive prices. If you’re interested in an Exetel internet plan, your home may be eligible for an NBN fixed-line connection or private fibre.

Exetel internet fast facts

  • In 2021, internet provider Superloop bought Exetel, though the two internet providers operate independently.
  • Exetel is renowned for competitive promotional and ongoing pricing with excellent typical evening download speeds.
  • Exetel offers NBN fixed-line plans on every speed tier as well as a range of non-NBN fibre home internet plans for eligible homes.
  • Exetel is one of the NBN providers tracked by the ACCC and it consistently scores great results for download speeds, upload speeds and latency.

What are the different types of Exetel internet plans?

Most homes in Australia will be able to buy an Exetel NBN fixed-line plan. Alternatively, eligible homes can also sign up for private fibre plans. Typically, Exetel internet services should be accessible in metropolitan areas.

Exetel NBN fixed-line internet plans

You’ll be able to sign up for an Exetel NBN fixed-line plan if your home is connected to the NBN via Fibre-to-the-Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre-to-the-Curb (FTTC), Fibre-to-the-Building (FTTB) or Fibre-to-the-Node (FTTN) technologies. Here are the Exetel NBN plans and which homes can access them:

  • NBN 250/25: FTTP, HFC
  • NBN 500/50: FTTP, HFC

Exetel also offers business NBN fixed-line plans at NBN 50/20, NBN 100/40, NBN 250/100, NBN 500/200 and NBN 1000/50 speeds.

Exetel fibre plans

If you live in an eligible house or apartment, you may be able to sign up to a private fibre plan with Exetel. Exetel sells private fibre plans from OptiComm, OPENetwork, LBN Co and other wholesalers. Input your address on the Exetel website to see if your home is eligible. Exetel offers 12/1, 25/10, 50/20, 100/20, 100/40, 250/25 and 500/50 private fibre plans.

What do you get with Exetel internet plans?

All Exetel NBN fixed-line and private fibre internet plans come with unlimited data. Customers also have access to Exetel webmail and an opt-in static IP address. During sign-up, Exetel customers can save money by opting to use a compatible bring-your-own (BYO) modem or pay an upfront fee (plus shipping) for an Exetel-branded modem.

Additionally, Exetel sign-ups can add a home phone service with PAYG call rates or add an unlimited call pack, which includes unlimited international calls to Canada, China, Croatia, France, Hong Kong, India, Japan, New Zealand, Singapore, the United Kingdom and the United States of America.

Exetel also lets customers add an optional Home Secure subscription service, which includes parental controls, focus-time scheduling, safe search as well as anti-malware, anti-phishing and anti-bot tools. There are also no contracts, $0 setup fees and Exetel users can change plans once a month. Exetel customers also get handy features like a future-proofed IPv6-enabled network and caching of popular sites and services for faster loading times.

For its residential internet plans, Exetel advertises self-reported parity between its typical evening download and upload speeds (nightly between 7:00pm and 11:00pm) for NBN fixed-line and private fibre plans:

  • 12/1: 12Mbps download, 1Mbps upload
  • 25/10: 25Mbps download, 8.5Mbps upload (faster than the typical 5Mbps upload limit for these plans)
  • 50/20: 50Mbps download, 17Mbps upload
  • 100/20: 100Mbps download, 17Mbps upload
  • 100/40: 100Mbps download, 34Mbps upload
  • 250/25: 225Mbps download, 21Mbps upload
  • 500/50: 400Mbps download, 42Mbps upload

If you live in a home connected to the NBN via FTTC, FTTB or FTTN, Exetel will notify you of expected line speeds after activation. You’ll be offered a plan downgrade and refund of any difference in price if advertised speeds aren’t achievable. In the NBN data tracked by the ACCC, Exetel typically scores the fastest download speeds. Exetel also reports fast webpage loading times (under three seconds) and low latencies (under 10ms).

Exetel internet deals

Exetel has a history of offering promotional pricing for new sign-ups. If there’s an Exetel deal happening today, you’ll find it listed below.

Exetel plan features

Some of Exetel’s better features are tucked away behind the scenes. For starters, caching of streaming services means faster results for platforms like Netflix. Exetel is also one of the providers that receives regular speed ratings from Netflix. Certain Exetel NBN fixed-line plans also offer up to five free speed boosts per month.

Exetel internet plan modems

Save money by using a compatible BYO router or modem-router with an Exetel plan at no extra cost. Alternatively, choose a preconfigured device from Exetel. While there is an outright upfront fee, Exetel modems may be more straightforward for tech support as they’re configured for remote diagnosis.

The main option to get online is the ZTE H1600 modem-router, which works with internet data and voice over internet protocol (VoIP) phone calls; it even supports an existing landline telephone. As a modem-router, it’s compatible with all NBN technology types. The H1600 modem-router has dual-band WiFi 6 2.4GHz and 5GHz with combined wireless speeds up to 1800Mbps (meaning it supports all NBN speed tiers), plus four gigabit Ethernet ports to connect compatible wired devices.

If you live in a larger home or a smaller one prone to WiFi black spots, consider adding the ZTE H3601 when you sign up for an Exetel NBN plan. It’s designed as a mesh extender for the ZTE H1600 for a stronger WiFi signal around the home. The H3601 has much the same specs as the H1600 modem-router (albeit with three Ethernet ports instead of four).

How to switch to Exetel internet

Switching to Exetel from another internet provider is a straightforward process. Follow the steps below to move to Exetel NBN or private fibre:

  1. Source the Exetel NBN or private fibre plan that meets your home’s internet needs.
  2. Enter your home address on the Exetel website to confirm availability, then click the ‘Choose plan’ button to lock in your plan.
  3. If you are happy to use a BYO modem select ‘No’ on the ‘Would you like to include a modem?’ field. Alternatively, select ‘Yes’ and select the modem-router and/or the mesh extender.
  4. Choose whether you’d like a phone service. If you do, select between PAYG call rates or add a call pack.
  5. Optionally, add a Home Secure subscription.
  6. Confirm everything’s correct at the bottom of the Exetel plan page then select the ‘Order Now’ button. Enter your details and follow the prompts to complete the sign-up process.

Exetel internet frequently asked questions

As of 2021, Exetel is owned by the Superloop Group, which means Exetel and Superloop are under the same company umbrella. Despite this, Exetel sells plans with competitive speeds and prices that are typically different from Superloop’s plans.
Exetel lets its customers use a compatible BYO modem for its NBN and private fibre plans. That said, Exetel recommends new sign-ups use its preconfigured modems for easier setup and remote tech support.
At the time it was acquired by the Superloop Group, Exetel had more than 110,000 customers across consumer and business plans.

Exetel internet features breakdown

Exetel plan features
Data rollover
Icon No  Dark
Auto prepaid recharge
Icon No  Dark
Data-free streaming
Icon No  Dark
Rewards program
Icon No  Dark
BYO modem
Icon Yes  Dark
Included modem
Icon No  Dark
Purchasable modem
Icon Yes  Dark
$0 setup-fee plans
Icon Yes  Dark
Home phone
Icon Yes  Dark
PAYG or call pack
Discounted international calls
Icon Yes  Dark
Discounted mobile plan
Icon No  Dark
Entertainment bundle
Icon No  Dark
Exclusive content offers
Icon No  Dark
ACCC tracked
Icon Yes  Dark
CVC transparency
Icon No  Dark
Exetel connections
NBN fixed-line plans
Icon Yes  Dark
NBN Fixed Wireless plans
Icon No  Dark
NBN satellite plans
Icon No  Dark
Mobile broadband plans
Icon No  Dark
Home wireless plans
Icon No  Dark
Fibre plans
Icon Yes  Dark
Cable plans
Icon No  Dark
Mobile network
Icon No  LightN/A
Population covered
Icon No  LightN/A
5G network access
Icon No  LightN/A
4G network access
Icon No  LightN/A
3G network access
Icon No  LightN/A
Exetel customer service
Customer forum (or blog)
Icon No  Dark
Crewed Twitter
Icon Yes  Dark
Facebook page
Icon Yes  Dark
Retail stores
Icon No  Dark
Phone support
Icon Yes  Dark
Usage-monitoring app
Icon Yes  Dark
Chat service
Icon No  Dark
Self-service online (FAQs)
Icon Yes  Dark
Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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