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Moose NBN plans review

Oh, deer.

Moose NBN Logo
Moose NBN
4 out of 5 stars
Available plans
NBN 12, 25, 50, 100/40
Evening download speeds
11Mbps, 24Mbps, 47Mbps, 95Mbps
Stand-out feature
21-day satisfaction guarantee
Cheapest typical price
From $64.80/mth (at Moose NBN)
Nathan Lawrence
Sep 28, 2022
Icon Time To Read3 min read

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Quick verdict: What’s Moose NBN like?

Moose NBN plays it safe by offering NBN plans across the four options available to most homes in Australia. The overall dollar-to-speed value is solid from NBN 25 to NBN 100, and it’s great that Moose offers a competitively priced 100/40 plan (instead of the usual 100/20 alternative). While it’s light on features and support options, Moose NBN has bragging rights to great user satisfaction.

pro Solid dollar-to-speed value
pro High reported customer satisfaction
pro Great typical evening speeds
con Light on features
con Not many support pathways
con NBN 12 plan is expensive

Moose NBN: Value for money

The more you spend, the better the value gets.

Moose NBN may not offer NBN 250 or NBN 1000 plans, but it does offer options for every other mainstream speed tier, all of which have unlimited data. At the time of writing, there were cheaper NBN 12 options in our comparison engine (in terms of typical pricing), but either not by much or with limited data. For context, here’s a daily updating snapshot of the most popular NBN 12 plans in our database.

There are cheaper alternatives for NBN 25 plans in our database, but the Moose NBN 25 plan was still towards the cheaper side of things. Check out the most popular plans in our comparison engine.

For NBN 50 plans, Moose NBN has one of the cheapest going, and below is a snapshot of the most popular NBN 50 plans in our database.

Finally, Moose’s NBN 100 solid ongoing pricing is buttressed by the impressive reality that it’s a 100/40 plan competing with 100/20 alternatives. For comparison, here’s a look at the most popular NBN 100 plans from our database.

Speeds: How fast is Moose NBN?

Not the fastest, but solid speeds across plans.

There are plenty of providers out there that offer the max speeds for NBN 12, NBN 25 and NBN 50 plans, in particular. While Moose NBN isn’t one of those, it does offer respectable speeds. Still, there’s room for improvement here, particularly for all plans below NBN 100.

NBN speed tier
Max download speeds
Moose evening download speeds
Typical monthly price
Moose Starter NBN 12/1Basic I (NBN 12)12Mbps11Mbps$64.80
Moose Lite NBN 25/5Basic II (NBN 25)25Mbps24Mbps$69.80
Moose Everyday 50/20Standard (NBN 50)50Mbps47Mbps$79.80
Moose Family NBN 100/40Fast (NBN 100)100Mbps95Mbps$94.80

As you can see from the fastest NBN 50 plans below, offering 50Mbps is standard these days.

Moose NBN speed test

If you’re a Moose NBN customer and want to know how fast your connection is, use the internet speed test tool below. Speeds not up to snuff? Consider switching to a faster NBN plan.

Moose NBN: Perks and features

Not an NBN provider to use if you’re after perks.

While most NBN providers we track aren’t big on perks outside of pricing promotions, Moose NBN is particularly light on perks. Outside of no contract and $0 setup fees—standard these days across NBN providers—the only inclusion worth mentioning is the 21-day satisfaction guarantee. This lets you try a Moose NBN plan and request a full refund if you do it in the first three weeks.

If you are after perks, look at NBN providers like Telstra or Optus. For anyone interested in NBN 250 (a speed tier Moose NBN used to offer) and NBN 1000 plans, below is a daily updating list of popular picks from our database.

Moose NBN alternatives

We do track providers that offer broadband solutions outside of NBN, but Moose NBN isn’t one of those. If you are after an NBN alternative, consider home wireless internet. Below is a daily updating list of some of the popular home wireless internet plans we track.

Moose NBN: Support and satisfaction

Light on support pathways, high on reported customer satisfaction.

If you want a range of support options, consider providers like Telstra, Optus, iiNet, and Vodafone. Moose NBN offers bare-bolts support pathways. You can call them on 1300 566 673 between 9:00am and 8:00pm on weekdays or 10:00am and 6:00pm on weekends. Alternatively, send them a message via the Moose NBN website or email for support. Aside from a minimal FAQ section, that’s all there is in terms of support.

Surprisingly, despite minimal support pathways, Moose NBN has incredibly high reported customer satisfaction. Admittedly, there were fewer than 30 reviews for Moose NBN on Product Review at the time of writing, but that still amounted to an incredibly impressive 4.8 out of 5 star rating. Google and Trust Pilot reviews seem to be focused on Moose Mobile rather than Moose NBN, but they’re also incredibly high (though we didn’t factor in their scores).

If you’re after a plan from an NBN provider with great reported customer satisfaction, check out the list of popular picks below.

How we review NBN providers

For the 20+ NBN providers we track in our comparison engine, we use a schema to comparatively rank them all in terms of key metrics: price, speed, features, support and user-reported satisfaction. Price and speed are ranked relative to the NBN plan prices and speeds available from the NBN providers in our database.

An NBN provider doesn’t have to be the cheapest, but it should at least have the speed to justify a steeper price. Note that we use typical pricing to better determine overall value, rather than relying on potentially short-lived promotional pricing. For speed expectations, the trend is towards parity between max potential download speeds and an NBN provider’s self-reported typical evening download speeds for NBN 12 (12Mbps), NBN 25 (25Mbps) and NBN 50 (50Mbps) plans. Faster NBN speed tiers tend to offer below-parity speeds, but faster is still preferred.

For features, we favour NBN providers that offer more bang for your buck, while acknowledging that the price-to-speed ratio is the most important. Similarly, the more support pathways an NBN provider offers its customers, the greater its investment in helping which, in turn, offers more options for users. Finally, we scour user-review websites to find satisfaction scores for customers of NBN providers to paint a better picture of their reputations.

Read more about how we rate NBN providers.

Moose NBN FAQs

Moose NBN is owned by Moose Mobile, an Australian-owned and operated telco that operates on the Optus 4G network. Moose Mobile was recently acquired by Telco Swoop.

Moose NBN offers plans to homes with fixed-line technologies. This includes Fibre-to-the-Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre-to-the-Curb (FTTC), Fibre-to-the-Building (FTTB) and Fibre-to-the-Node (FTTN).

While 5G has the potential to be faster than NBN plans available to most homes in Australia, these speeds are available in a comparatively limited area. Fixed-line internet like NBN also tends to be more reliable than 5G internet.

There are 5G home internet plans available for eligible homes today, which offer a viable alternative to NBN. Still, NBN generally offers predictable speeds and lower latency.

The fastest WiFi in Australia comes from the fastest internet plans. According to the ACCC data available at the time of writing this review, the consistently fastest download speeds are from Exetel, Launtel, Telstra and Optus.

Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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