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Superloop mobile plans review

Superloop may be more renowned for its NBN plans but the telco’s prepaid mobile plans are also worth a look.

Superloop
4 out of 5 stars
4
Network
Telstra wholesale (4G and 5G)
Mobile plan types
Prepaid
Price
From $20 (30 days)
Nathan Lawrence
Jan 24, 2024
Icon Time To Read4 min read

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Quick verdict

Like its NBN plans, Superloop prepaid mobile plans offer competitive pricing with a great selection on offer for practical data brackets. Best of all, Superloop prepaid plans operate on the Telstra wholesale network, which includes (admittedly capped) 5G speeds. Superloop mobile plans aren’t big on features, like convenient global-roaming add-ons, and it’d be preferable if the telco offered more than just monthly prepaid plans.

pro
Pros
pro Competitive pricing
pro Practical data options
pro Telstra wholesale network (including 5G)
con
Cons
con Light on features
con PAYG global roaming
con No long-expiry Prepaid plans

Superloop value for money

Superloop doesn’t have the cheapest prices but plans are still competitively priced

While not one to offer initial promo pricing like other telcos, Superloop offers competitive typical pricing for its prepaid plans. Superloop offers a handful of prepaid plans, all of which offer 30-day expiries, ranging from around 10GB of data to more than 100GB. Here’s a look at Superloop’s cheapest Prepaid mobile plan.

To get a cheaper plan with at least 10GB of data, you’ll either have to opt for initial promo pricing, a shorter-duration prepaid plan or check in with plans from telcos like Catch Connect or Aldi Mobile. For comparison, here’s a list of popular prepaid plans with at least 10GB of data.

Superloop’s next prepaid plan comes with a lot more data for not a whole lot more per month.

Compared to competing prepaid plans, the value isn’t as great, though, with Superloop sitting closer to the middle of the pack for data-to-dollar value. Check out plans from TPG, Catch Connect, Yomojo and Lebara Mobile for at least 30GB of data and cheaper pricing.

For a $10 price jump, you can get close to double the data with Superloop’s next prepaid plan. Note that from this Superloop plan and above 5G is included (capped at 100Mbps for this particular Superloop plan).

This Superloop plan is one of the cheapest again, though have a look at TPG’s plan if you don’t mind the Vodafone 4G mobile network.

For 100GB of base data, have a look at Superloop’s second priciest Prepaid plan, which comes with access to 5G capped at 100Mbps download speeds.

Superloop is the towards the top of the pack for 100GB of base data, unless you prefer unlimited data at 20Mbps capped speeds with Felix Mobile or more data (albeit 28-day recharges) with Amaysim.

Finally, there’s also a Superloop heavy-hitter with at least 150GB of data, which includes capped 5G speeds up to 250Mbps.

Exetel offers an almost identical plan for the same price but the only other real competitor for that much ongoing data at a cheaper price is Felix Mobile’s 20Mbps speed-capped prepaid plan.

Superloop mobile coverage

Superloop has wide-reaching coverage thanks to the Telstra wholesale network.

Superloop is one of multiple telcos that offer mobile plans on the Telstra wholesale network. While not as far-reaching as the main Telstra network (available to Telstra and Boost Mobile customers), the Telstra wholesale network is the second largest in Australia, ahead of Optus and Vodafone.

Superloop’s cheapest prepaid plans have access to the Telstra wholesale 4G network, while its pricier prepaid plans offer 5G connectivity, albeit capped at either 100Mbps or 250Mbps download speeds.

Superloop mobile features and perks

The cost of competitive pricing is an absence of perks.

Superloop isn’t a particularly perky telco—look at Telstra, Optus and Vodafone if you like plan features—but it does have some great inclusions. For starters, Superloop NBN customers can bundle a mobile plan and save money off the monthly internet bill. Choose any of the Superloop NBN plans below to get started.

Superloop mobile plans include unlimited international talk and text to 15 selected countries: Bangladesh, Canada, China, Greece, Hong Kong, India, Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Thailand, United Kingdom and United States of America.

Globetrotters, though, will have to work with pay-as-you-go (PAYG) credit for international roaming. On the pros front, Superloop mobile plans now include eSIM support for eligible handsets, which negates the need for a physical SIM card. While Superloop doesn’t offer mobile phones with its plans, the two cheapest plans come with 500GB of data rollover and the pricier prepaid plans include 1,000GB.

Superloop customer support and satisfaction

A solid number of support pathways with good reported customer satisfaction.

Superloop support ticks pretty much every box in terms of available pathways unless you were hoping for retail stores. Use Superloop’s forum or self-service online, reach out via Twitter or Facebook, take advantage of a usage-monitoring app or call Superloop support. Contact Superloop on 1800 57 87 37 on weekdays between 8:30am and 7:00pm and weekends/public holidays between 10:30am and 6:30pm.

In terms of customer satisfaction, we track available reviews on Facebook, Google, Product Review and Trustpilot. Most telcos we track in our database tend to have lower scores on these platforms, which are used as outlets for bad experiences. While Superloop had a middling score on Google, the telco scored decently on Product Review and comparatively high on Trustpilot.

icon-expertise

How we review mobile providers

All of the 30+ telcos we track in our comparison engine are appraised using the same schema, where each is awarded between 0.25 stars and up to 5 stars overall. This five-star system is also used for meaningful categories, which starts with all-important dollar-to-data value on a selection of plan options (where available).

The next step is to weigh up perks and extras, which starts with factors like network coverage and 5G availability, but also includes other meaningful inclusions, like endless data, unlimited international calls, and data rollover (among other perks). For support, we check for a range of available pathways, from forums and social media through to phone support and online chat.

Finally, we check a handful of user-review websites to see how customers rate their respective telcos, averaging out the scores when more than one option is available. All of this combines to paint a picture of telcos that may rank highly in one, some or all areas.

Read more about how we rate mobile providers.

Superloop mobile frequently asked questions

Superloop is an independent telco that offers NBN and mobile plans. It acquired Exetel in 2021 and MyRepublic customers migrated to Superloop in 2022.
Yes, Superloop offers a few 5G plans, all of which operate on the Telstra 5G wholesale network, albeit with capped speed. The cheaper plans have max 100Mbps download speeds while Superloop’s priciest plan offers a 250Mbps speed cap.
Superloop is an independent telco that sells mobile plans on the Telstra wholesale network.
Nathan Lawrence
Written by
Nathan Lawrence
Nathan Lawrence has been banging out passionate tech and gaming words for more than 11 years. These days, you can find his work on outlets like IGN, STACK, Fandom, Red Bull and AusGamers. Nathan adores PC gaming and the proof of his first-person-shooter prowess is at the top of a Battlefield V scoreboard.

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