Tangerine Telecom mobile review

Compared to all the mobile providers we track, Tangerine Mobile sits neatly in the middle when it comes to value for money, offering similar data-for-dollar as Everyday Mobile and Lebara. That said, this MVNO frequently runs double data and half-price plan fee offers for new customers, which may put it out on top.

Additionally, if you're an existing Tangerine NBN customer you can save 10% on your mobile plan fees if you bundle your service with an NBN plan.

All plans include 5G network access on the Telstra Wholesale network, but data speed caps of 150Mbps apply (with the exception of the priciest plan, which raises that cap to 250Mbps).

Here's a breakdown of each Tangerine Mobile plan.

Overall, Tangerine Mobile's plan prices are pretty solid value when compared to other plans on the Telstra network, but unless you won't budge on coverage, you might find better value elsewhere, like with one of the popular plans below.

Tangerine Mobile runs on the Telstra Wholesale network. Although Telstra's wholesale network covers less physical space than the full Telstra network (1.4 million square km vs. 2.14 million square km), it still covers more than Optus and Vodafone (both 1.2 million square km).

To put the difference between the full and wholesale Telstra networks into perspective, here's a snapshot of each, with 5G in purple and 4G in green.

If you'd like to see how Tangerine's coverage is at your home or work, use their online address checker to find out.

Tangerine Mobile is once again middle of the pack in terms of plan features, but it offers the usual goodies like data banking (up to 1,000GB), eSIM, and unlimited international calls to the following 15 countries:

You can also gift up to 50% of your monthly data to another Tangerine Mobile customer, and if you have a compatible smartwatch, you can share your number (and plan inclusions) with it for just $10 extra per month.

Tangerine has two reasonably-priced international roaming options for use in a total of 67 different destinations (listed on the Tangerine website).

Here's what each pack includes:

• $35 for 5GB, 30 standard SMS and 30 call minutes with 7-day expiry
• $55 for 10GB, 60 standard SMS and 60 call minutes with 14-day expiry

Tangerine Mobile customers have access to an above-average number of support avenues when compared with other providers. In addition to online and in-app self-service, you can connect with customer service via phone 24/7 on 1800 211 112, online chat, email, or social media.

It seems these support channels are a hit with customers, with Tangerine Mobile receiving a decent 3.7-star rating on Product Review (for comparison, Telstra, Optus, and Vodafone all scored less than 1.6). However, it's a different story on Trustpilot, which combines Tangerine's mobile and NBN services for a score of just 1.3 stars.