Can you keep your Foxtel when moving house?

Moving house but not sure what to do about your Foxtel connection? Now that every Foxtel iQ box is capable of connecting to WiFi, moving with Foxtel is easier than ever. Still, if you need a satellite installed, things can still be a little complicated. 

Click on the scenario that best suits your situation below for more information on what to do when moving with Foxtel. 

If you're moving to a new house and you're wondering if there's previously been a Foxtel connection, check if there's a Foxtel satellite mounted to the roof, and if there's a Foxtel wall plate installed anywhere inside (likely the living room.) 

It should have between one and three aerial connections and look something like this:

If you've tracked down that wall plate, connect your Foxtel IQ box to the aerial socket (and power supply and television) and try turning it on. Foxtel suggests that there shouldn't be any further assistance or installation needed if the existing Foxtel connection is in working order. 

If you move from an address with a Foxtel satellite connection to another address with a Foxtel satellite connection, there shouldn't be an issue. If you move from an address with no satellite to an address with a satellite, you may need to reconfigure some settings on your Foxtel iQ box. To do that, follow these steps: 

Suppose it's working, wonderful. You still need to log in to the Foxtel website or MyFoxtel app to change your address details for future billing and troubleshooting but in the meantime, you should be able to continue watching Foxtel as you were. 

What if you're moving to a house where there is no Foxtel satellite, or no Foxtel wall plate? Or maybe there's one but not the other? In that case, you're going to need to talk to customer service about connecting a new property. You can do this by heading over to the Foxtel website and hitting up the Live Chat or if you'd prefer to speak to a person you can call 1300 657 346 (Monday to Friday, 9am to 6pm.)

Installation costs will differ depending on your particular situation and location. Here's a list of installation charges you can expect from Foxtel:

When the NBN introduced more capable internet speeds to Australian homes, an entirely internet-based Foxtel experience became possibile for some.

It didn't happen overnight. Most Foxtel users were totally happy with their cable experience until the TV cable network was shut off in late 2023. Those previously on cable were given two options: an upgrade to a satellite-connected iQ4 box or a free upgrade to an internet-only iQ4 or iQ5 box. It's clear which one Foxtel wanted to push.

Thankfully, Foxtel's cooperation with the Internet has only resulted in good things for loyal customers.

With a fast enough NBN plan, you won't ever need a Foxtel satellite installed.

It also makes moving houses painfully simple. If you've got a Foxtel iQ4 or iQ5 box, all you need to do at your new address is enter the new WiFi password. And if you brought your old modem with you, you won't even need to do that.

All you need for a solid Foxtel experience over the internet is a suitable download speed. Here are Foxtel's recommended speeds:

• 3Mbps for Standard Definition (SD) content
• 7Mbps for High Definition (HD) content
• 25Mbps for Ultra HD (4K) content

You would struggle to find an internet connection in Australia that can't deliver 3Mbps speeds (even ADSL2+ went up to 12Mbps) but if you don't want to have to deal with buffering or dropouts, the safest option is to give yourself some wiggle room.

Here's a short list of some popular Fast NBN 100 plans that will provide enough bandwidth for Foxtel 4K and then some.

Maybe you're in between living situations. Maybe you're not sure if your next place has a solid internet connection let alone a Foxtel dish on the roof. You could cancel Foxtel without too much trouble to save yourself some money but if you'd rather keep things the way they are, you could use Foxtel Go. 

Foxtel Go isn't a separate streaming app like Foxtel Now but rather an extension of your existing Foxtel account. Without changing anything, you can log in to Foxtel Go with your regular account details via your browser or the Foxtel Go app (available on iOS and Android.) 

The Foxtel Go app lets you browse all of the Foxtel channels and packages you're currently subscribed to while you're on the move (both on-demand and linear.)

You can only watch it on two devices at once but it's still a decent option if you're mid-move and don't want to miss out. 

Foxtel was Australia's sole provider of premium paid television for a long, long time (unless you include Fetch) but ever since the streaming age began, it's struggled to find its place. It's not hard to see why, either.

Most streaming services in Australia offer more content at a cheaper monthly cost with no lock-in contracts or installation fees. Even Foxtel's own Hubbl is a simplified solution for viewing everything Foxtel offers on-demand. 

So with that in mind, how does Foxtel compare with the wider entertainment landscape in Australia these days? Check out the services below to get an idea of how it all stacks up.