Can you keep your Foxtel when moving house?

Foxtel Satellite mounted to a roof
Pictured: Foxel satellite mounted to a roof
// Moving your Foxtel connection is easy with a broadband connection.
Brodie Fogg
Jun 05, 2024
Icon Time To Read4 min read

Moving house but not sure what to do about your Foxtel connection? Now that every Foxtel iQ box is capable of connecting to WiFi, moving with Foxtel is easier than ever. Still, if you need a satellite installed, things can still be a little complicated. 

Click on the scenario that best suits your situation below for more information on what to do when moving with Foxtel. 

Moving to a house with an existing Foxtel connection


If you're moving to a new house and you're wondering if there's previously been a Foxtel connection, check if there's a Foxtel satellite mounted to the roof, and if there's a Foxtel wall plate installed anywhere inside (likely the living room.) 

It should have between one and three aerial connections and look something like this:

Foxtel Wall Plate

If you've tracked down that wall plate, connect your Foxtel IQ box to the aerial socket (and power supply and television) and try turning it on. Foxtel suggests that there shouldn't be any further assistance or installation needed if the existing Foxtel connection is in working order. 

If you move from an address with a Foxtel satellite connection to another address with a Foxtel satellite connection, there shouldn't be an issue. If you move from an address with no satellite to an address with a satellite, you may need to reconfigure some settings on your Foxtel iQ box. To do that, follow these steps: 

How to reconfigure your Foxtel connection

1
Press the Home button on your Foxtel remote
The home button on the Foxtel remote
2
Go to Settings
3
Go to Advanced Settings
4
Go to Guided Setup
5
Select Started Guided Setup

During the Guided Setup, you will be asked whether you would like to set up a Satellite or an Internet connection. Select the option that best suits your situation. 

Suppose it's working, wonderful. You still need to log in to the Foxtel website or MyFoxtel app to change your address details for future billing and troubleshooting but in the meantime, you should be able to continue watching Foxtel as you were. 

Heads Up
What if Foxtel can't connect to my new address?

Foxtel's website clearly states that it will "disconnect your service and waive any early termination fees if you're still in contract "if it can't provide the same service at your new address as you were previously receiving at your old address. 

Moving to a house with no Foxtel connection


What if you're moving to a house where there is no Foxtel satellite, or no Foxtel wall plate? Or maybe there's one but not the other? In that case, you're going to need to talk to customer service about connecting a new property. You can do this by heading over to the Foxtel website and hitting up the Live Chat or if you'd prefer to speak to a person you can call 1300 657 346 (Monday to Friday, 9am to 6pm.)

Installation costs will differ depending on your particular situation and location. Here's a list of installation charges you can expect from Foxtel:

Installation type
Fee
Professional Installation/Technician Visit (per visit)$200
Satellite Installation Fee (payable in addition to Professional Installation)$150
Standard Connection (per order)$35
Self-Installation$0
Non-standard installationvariable

New beginnings

Consider a fresh start with Foxtel.

If you're already making such a monumental change as moving house, it could be worth reviewing your Foxtel package while you're in the process of moving.

Foxtel residential customers are a loyal bunch. That might score them some Foxtel Rewards from time to time but if you've been a subscriber for a long time, your loyalty could be hurting your hip pocket. 

It's worth reviewing your Foxtel bill to see if the charges put you better or worse off than the current suite of plans below:

Package
Month-to-month cost
12-month plan cost
Netflix Standard
Inclusions
More info
Foxtel Plus$70/mth$60/mth+$15/mth60+ channels for news, entertainment, lifestyle, documentaries, kids and more
Foxtel Movies$95/mth$69/mth+$15/mth60+ Foxtel Plus channels, 10 Movie channels, On-demand movies
Foxtel Platinum Plus$140/mth$99/mthIncluded60+ Foxtel Plus channels, 10 Movie channels, On-demand movies, 9 Sport channels, Netflix Standard included
Foxtel Sport$100/mth$69/mth+$15/mth60+ Foxtel Plus channels, 9 Sport channels
Foxtel Sport + Movies$125/mth$84/mth+$15/mth60+ Foxtel Plus channels, 10 Movie channels, On-demand movies, 9 Sport channels

If all else fails, and you can't connect to Foxtel via satellite at your new address, there's always broadband.

Moving house with Foxtel over broadband


When the NBN introduced more capable internet speeds to Australian homes, an entirely internet-based Foxtel experience became possibile for some.

It didn't happen overnight. Most Foxtel users were totally happy with their cable experience until the TV cable network was shut off in late 2023. Those previously on cable were given two options: an upgrade to a satellite-connected iQ4 box or a free upgrade to an internet-only iQ4 or iQ5 box. It's clear which one Foxtel wanted to push.

Thankfully, Foxtel's cooperation with the Internet has only resulted in good things for loyal customers.

With a fast enough NBN plan, you won't ever need a Foxtel satellite installed.

It also makes moving houses painfully simple. If you've got a Foxtel iQ4 or iQ5 box, all you need to do at your new address is enter the new WiFi password. And if you brought your old modem with you, you won't even need to do that.

All you need for a solid Foxtel experience over the internet is a suitable download speed. Here are Foxtel's recommended speeds:

  • 3Mbps for Standard Definition (SD) content
  • 7Mbps for High Definition (HD) content
  • 25Mbps for Ultra HD (4K) content

You would struggle to find an internet connection in Australia that can't deliver 3Mbps speeds (even ADSL2+ went up to 12Mbps) but if you don't want to have to deal with buffering or dropouts, the safest option is to give yourself some wiggle room.

Here's a short list of some popular Fast NBN 100 plans that will provide enough bandwidth for Foxtel 4K and then some.

Using Foxtel Go while moving house


Maybe you're in between living situations. Maybe you're not sure if your next place has a solid internet connection let alone a Foxtel dish on the roof. You could cancel Foxtel without too much trouble to save yourself some money but if you'd rather keep things the way they are, you could use Foxtel Go. 

Foxtel Go isn't a separate streaming app like Foxtel Now but rather an extension of your existing Foxtel account. Without changing anything, you can log in to Foxtel Go with your regular account details via your browser or the Foxtel Go app (available on iOS and Android.) 

The Foxtel Go app lets you browse all of the Foxtel channels and packages you're currently subscribed to while you're on the move (both on-demand and linear.)

You can only watch it on two devices at once but it's still a decent option if you're mid-move and don't want to miss out. 

How does Foxtel compare with streaming services?


Foxtel was Australia's sole provider of premium paid television for a long, long time (unless you include Fetch) but ever since the streaming age began, it's struggled to find its place. It's not hard to see why, either.

Most streaming services in Australia offer more content at a cheaper monthly cost with no lock-in contracts or installation fees. Even Foxtel's own Hubbl is a simplified solution for viewing everything Foxtel offers on-demand. 

So with that in mind, how does Foxtel compare with the wider entertainment landscape in Australia these days? Check out the services below to get an idea of how it all stacks up. 

Service
Details
Monthly price
More info
Binge LogoBinge Standard plan
4K streaming
2 streams
Deal: 7-day free trial
$18/mth
Apple TV+Apple TV+ plan
4K streaming
6 streams (Family Sharing)
Deal: 7-day free trial
$12.99/mth
Disney PlusDisney+ Standard plan
HD streaming
2 streams
Deal: $139.99 for 12mths
$13.99/mth
Disney PlusDisney+ Premium plan
4K streaming
4 streams
Deal: $179.99 for 12mths
$17.99/mth
NetflixNetflix Standard + Ads
HD streaming
2 streams
$7.99/mth
StanStan Basic plan
SD streaming
1 stream
$12/mth
Kayo SportsKayo One Plan
HD streaming
1 stream
Deal: 7-day free trial
$25/mth
Foxtel Now | 2022 logo | Reviews.org AustraliaFoxtel Now Essentials
HD streaming
2 streams
Access to over 30 channels
Deal: 10-day free trial
$25/mth
ShudderShudder plan
HD streaming
1 stream
Deal: 7-day free trial
$6.99/mth
Hayu | Provider logoHayu Plan
HD streaming
1 stream
Deal: 7-day free trial
$6.99/mth
Paramount+Paramount+ plan
HD streaming
2 streams
Deal: 7-day free trial
$9.99/mth
Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.