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How to cancel Foxtel Now

Looking to jump ship faster than Theon Greyjoy? Here’s what to do.

Brodie Fogg
May 27, 2020
Icon Time To Read3 min read
Stock image of breakup -Cancel Foxtel Now

Breaking up with Foxtel Now with a few simple steps

One year after Game of Thrones ended, there’s been plenty of reasons to stick around with Foxtel Now after the credits rolled. Watchmen, Succession, and Chernobyl, none quite as popular as the journey through Westeros, but deserving of the same praise (or more, in our opinion). Still, there comes a time in every viewer's life when the service they are paying for is no longer delivering the goods. That’s the benefit of streaming video-on-demand services, you can cancel and reactivate your account as often as you like with no repercussions.

If you’ve reached that point with Foxtel Now (or you’re eyeing off the new streaming service Binge), cancelling your subscription couldn’t be easier. Here’s a step-by-step guide to cancelling Foxtel Now.


Cancel Foxtel Now: Step-by-step

  • Step 1: Head to foxtelnow.com.au
  • Step 2: Log in with email and password
  • Step 3: Open up My Account
  • Step 4: Click Cancel Subscription
  • Step 5: Are you sure? Click Yes, cancel
  • Step 6: Refuse offer and click No thanks
  • Step 7: Done, subscription cancelled
  • Step 8: Check the cancellation date. You can continue watching Foxtel Now until that time.
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Step 1: Head to foxtelnow.com.au

Open up your web browser (preferably on a computer, it's just easier that way) and enter https://www.foxtel.com.au/ in the address bar. If you're already logged in, you'll land straight on the My Account page, and you can skip to step four.

Step 2: Log in

Click the Login button in the top-right corner of the page. That will land you on a Manage Foxtel Now page where you will be asked for the email address and password you provided when you created your account. Enter those details, click "I'm not a robot" (even if you are), and click the Log in button.

Step 3: Open up My Account

Logging in should redirect you to the My Account page, with your pack summary and billing details. If not, click the profile drop-down in the upper right corner and click My Account.

Step 4: Cancel Subscription

Underneath your billing details, there’s a big Cancel Subscription button. Click that

Step 5: Are you sure?

Now is when things start to get awkward. After hitting Cancel Subscription, a pop-up will show you a selection of the wonderful TV you've been watching, like a messy break-up where someone whips out an old polaroid and asks, "remember how happy we were?". Please don't fall for it. You've got this far, and you're stronger than you think. Click Yes, cancel.

Step 6: But I can change

Phew. The worst of it is over… or is it? Next, in an act of sad desperation, Foxtel Now will try to get you to stay by offering an attractive discount. $10 off over the next four months sounds nice, and for a brief moment, you even consider it. But you've been through this before, and the price was just one issue amongst many. You just think it's best for both of you if you nip this in the bud, so you can both get on with your lives, so you click No thanks.

Step 7: Subscription Cancelled

Foxtel Now sees the distance in your eyes, you've already checked out whether Foxtel Now likes it or not. In one last act of defiance, Foxtel tells you coldly in big, bold letters Subscription Cancelled. Finally, it is done. There's a heavy silence as you close the laptop lid behind you.

Step 8: Moving out

You spend the night scrolling through alternative streaming services for something to watch. To your surprise, you don't feel guilty at all. No, for the first time in forever, you feel… alive. These streaming services cost a fraction of the price Foxtel Now did, and they're smarter and more reliable.

The next morning you wake up groggy from a late-night catching up on The Mandalorian on Disney Plus. You open your laptop and see a message, your heart sinks.

Your service is scheduled to be deactivated for [insert date]. Until then, keep watching! You can resume your membership anytime after this date.

Well, that's nice, you suppose. Foxtel Now seems to be taking it really well. Maybe it's had a bit of time to reflect and ponder some self-improvement. For a moment, your mouse hovers over the reactivate button. Perhaps you'll pop in and see what the Battle of Winterfell looks like these days. You sigh, and drag your mouse to the top-right corner of the screen, closing the window. Maybe forever.

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Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.

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