Tangerine customer data leak: Here’s what we know

Cartoon mascot for Tangerine Telecom doing its thang.
// Tangerine customers should probably change their account number.
Brodie Fogg
Feb 22, 2024
Icon Time To Read1 min read

Customers of the popular Aussie telco Tangerine Telecom may be at risk of having their personal information leaked. As reported by SafeWise, Tangerine has announced that up to 232,000 current and previous customers (between June 2019 and July 2023) may have had their personal data leaked.

Tangerine's team first caught wind of the leak on Tuesday, 20 February, two days after it's believed the breach occurred, on Sunday, 18 February. 

Tangerine has stated that investigations are ongoing, though management believes it has found its perp. 

"We know that the unauthorised disclosure relates to a legacy customer database and has been traced back to the login credentials of a single user engaged by Tangerine on a contract basis," the provider said in the email to affected users.
What kind of data did they flog?

According the Tangerine, the guilty party has potentially accessed most of the impacted customers' personal details, minus payment information. That includes their full name, date of birth, mobile number, email address, postal address and Tangerine Account Number. 

As a cautionary step, Tangerine has advised customers able to do so to change their account number by contacting customer service. It also claims that it's safe to use its Self-Care portal without any fear of phishing or further privacy breaches. 

As outlined by SafeWise, this leak means many Tangerine customers are likely to recieve an influx of scam calls, SMS and emails. 

Never a better time to scrub up on how to identify an unsafe email or text message

Tangerine has stated that it plans to contact customers it knows have been impacted by the leak, and will discuss any necessary compensation once the investigation is complete. 

 

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Brodie Fogg
Written by
Brodie Fogg
Brodie Fogg is the Australian editorial lead at Reviews.org. He has covered consumer tech, telecommunications, video games, streaming and entertainment for over five years at websites like WhistleOut and Finder and can be found sharing streaming recommendations at 7NEWS every month.

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