AT&T TV NOW Review 2020

Thanks for the break down-
I’ve been a DTV loyalist since the late 90’s. I’ve watched them grow and one thing I can say is DTV is always improving and fixing the bugs-And yes, there have been lots of bugs. I trust these issue will be resolved.

Does anyone know if DTV Now will offer sport packages like NFL Red Zone, or MLB Extra Innings?

Lastly-I’ve been extremely disappointed with DTV’s stance on showing the LA Dodger games in LA. I now have both Spectrum basic and DTV. Does DTV Now offer a way to watch the LA Dodger Games?

Garbage. The same AT&T engineers who designed shitty wifi routers at hotels designed this POS. Channel take a long time to load (if they load).

Horrible experience. I just moved to Wisconsin from New York and I was sent a free Firestick with the purchase of their plan, plus HBO. I received the Firestick and plugged it in to HDMI port and it did not work. I called Amazon customer and at the end of the conversation the representative said that they will send me a new Firestick because mine was broken. Received the second one and it was broken as well. I called the cable company and they sent someone over. Right away he looked at my HDMI ports on my TV and said they were damaged. He looked at the Firestick and he said that it was damaged as well. I just purchased a brand new 50” 1080 television and now 2 of the 3 HDMI ports are damaged. The 3rd one is damaged as well, but if I put the cable HDMI carefully it “kind of” works. I “chatted with customer service on my computer (they advised me they do not have a phone number yet???) and they said that they cannot refund my money because it is a “prepaid service.” What that has to do with a refund I still don’t understand. I never got to use the service and I still got charged $40+. I told them that they can have the firesticks back if they send me a return label. I still have not received the return label – it has been 2 weeks. I had to buy another brand new television and, unfortunately, throw out the other brand new TV. I have now spent close to $2,000 on television sets (plus the $40+ that they refuse to refund.) This experience ruined my entire move across the country. All they had to do was refund my $40 and they could not even do that. I will never use any Direct TV products thanks to their customer service, or lack thereof.

Mark

So far it is way more than a little buggy. I upgraded my WiFi to the biggest/fastest service in my area for AT&T (Chicago). I am a one person household. My service buffers 2 – 3 times per hour. Got talked into the Roku interface. I dont mind that except there is no manual on how this works and no live customer service to talk me through the questions. Also if you use the live chat, be prepared to be online for at least an hour with no resolution and the chat tech has no ability to resolve your account problems. Leads me to believe those techs are located in Asia. I am not pleased. I am hopeful the service improves as it is about 1/2 the cost of cable in my area. Right now cable seems to still be the better option if you can afford the $110/mo. If this does not improve over the next 30 days, I am gone. Yes it is cheaper, but if you cant use the product, well then the old sayings…”you get what you pay for” & “no good deed goes unpunished!”

HORRIBLE EXPERIENCE! I did not give authorization for this company to bill my credit card! I contacted their customer service and had to do so by a chat dialog box! When you call the phone number it directs you to their website and advised to chat with someone! After explaining I didn’t authorize these charges that were billed for two months I am told at first that I didn’t contact them and they can’t refund! Like HELL! after speaking to Victor he then says well I can refund you one month since you are just now contacting us, and please understand my limitations.! I do not want anything to do with this company!

Horrible experience with direct tv now! Constant interruptions in streaming, no dive to record shows and completely inconvenient. You will miss all your shows or have a constant interruption!

I’m not real satisfied with Direct Now. Seems like it goes in and out of HD as we are watching, especially on live tv. It buffers alot. We can be on one tv and it buffers . We fave a good wi fi and internet speed. Not totally happy.I don’t feel like we are getting out $50.00 worth.

Buggyy isn’t the word for it. Lots of lagging and now just won’t start up. Nothing wrong with my WiFi or internet connection. Can’t get through to customer service for help.

Have Roku and have trouble streaming. Keeps pausing and losing connection every 10-15 seconds. Once the programming returns, usually loses the end of the movie/show/episode or jumps back to beginning. Error codes which mean nothing to me. Customer service….not! Very disappointed! Recommend you try the 7 day trial before signing up.

Horrible!! Don’t subscribe! A waste of money!! I got the $35 package that says 60+ channels. That’s a lie! I felt there were not many channels and for my surprise, after I counted, I got less than 40! Some prime shows like Grammy’s I could not watch because it said it was “blacked out” in my area. I then canceled the renewal of my subscription. That was easy and I received an e-mail saying I had the services were going to continue until the end of my month subscription. With 16 days still to go, Direct TV removed several good channels from the package I bought (basic) such as CNN, MTV, and others. Every time I try to watch it says I need to subscribe. No “live” customer service to help, not even online chat! Just FAQ. Direct TV… NEVER again!! Don’t do it!

I am a Directv Now subscriber and the service is awful. While no other streaming provider comes close to the amount of channels offered, Directv Now stinks. The service is awful, I am online with their customer service twice a week. The main problem is every single night the service falls apart and stops working, and I wind up watching a swirling blue rectangle instead of TV. The customer service reps are useless. 6 months and the problem is never resolved. I don’t recommend Directv Now, it’s just not worth the aggrevation. Try Playstaion TV or Hulu or Sling, all are far more reliable.

Went back and forth between DTVN and Hulu, DTVN give me many more local channels, but I have to wait 2-3 days for new episodes. And it doesn’t stream in nearly as good a quality as Hulu, no DVR, etc. But, streaming live TV on Hulu is the worst for me and the interface is horrible. I can get HBO for $5 with DTVN. Not sure if all of these people who are complaining have tried the others, tell me one that’s so much better and why. I don’t think any of these streaming services are perfect, I wish I could pick and choose features from each one and make my own!

How about FIXING THE APP on the Roku. Had issues with Roku Ultra (losing show, restarting app, losing sound) so I send the new Roku back and got the Roku Stick. Same CRAPPY app from DirecTV. Thanks for the cheap introductory price, but it doesn’t matter if I can’t watch a whole show all the way through. Blue rectangle of death keeps coming up, buffering issues, app crashes, no sound sometimes,,,,. Oh, I’m using 2.4GHZ Wifi with over 50 MBS connection. So, that’s not the issue. Other apps work great on the Roku. DirecTV, fix your end!

I have been part of the beta and directv now should get better with on demand once the beta come out to production. i believe with the new DVR. they record all shows. so the shows should show up on demand sooner. and as a side note. why would you be worried about commercials during on demand. all tv pay providers have commercials for on demand. that’s how they make some of their money

For $20/month with my AT&T unlimited phone plan (includes FREE HBO) this has been hard to beat. Literally, my only complaint is that CBS and FOX aren’t shown in my area. However, FOX can be fixed by just using the FOX app, so no real issue there. And CBS vods are available, so I only care about it not being live during football season. CBS All Access can be purchased for $5.99/m. to get over that 3-month hump.

Through the AppleTV 4K the service has run flawlessly so far. I do prefer using the individual channel apps which you have access to with your DTV NOW credentials if I’m watching ondemand or especially for HBO GO. So you could say that the interface within the DTV NOW app could be better, but they also have a lot more to organize than the individual channel apps. Still, definite room for improvement in the user interface area, although I do like the standard “TV Guide” board for the live tv section.

Most importantly the overall channel lineup can’t be beat imo, as all the best channels are on the absolutely cheapest plan. I’d really have to scrape the bottom of the barrel to even find a channel that’s included in their higher cost packages that I would watch. Perhaps Travel channel and Tennis Channel certain times a year would be nice, but hardly feels like I’m missing out.

Lastly, the apple remote is a bit sensitive. I personally don’t find this an issue, but I could see that being an issue for much older individuals.

PS – Apple messed up and sent me 2 free AppleTV 4Ks (1 in-store, 1 shipped from DTV NOW). The $15 off and the free HBO also applies to any unlimited plan, not just the unlimited choice plan (as the rep thought). Unlimited plus customers will still get all the perks, just go to DirectTV NOW and verify your phone.

I have had literally 1 month of hell with Directv. They were alerted to the hardware issue I am experiencing with their mini genie over 30 days ago. Still I am waiting for the resolution. I purchased their NHL center ice at a high cost otherwise I would have left them months ago. They actually spent 2 hrs on the phone trying to troubleshoot the issue I already identified for them. The mini genie is toast. Send me another. Nope, we have to do this this and this. We did that. It’s the mini genie they say. Um,2 hrs of my time? Yeah that was March 23rd. Still waiting for anything

Just started using this today. Found passed episode of Counting On, but when tried to play it, kept going to some car show. Tried several times. NOT GOOD. Am I mistaken in thinking I could watch passed episodes of shows I like as long as they are shown to be in there? The Live works pretty good, not much buffering at all here. Have a new Samsung TV and disappointed still needed to use a Roku device to get DirectNow and 4K not available. Shucks!

Do i need a landline to get directv now ?

Well I am glad I read this review. We were considering switching, we have been using Playstation Vue for around 2 years now. It works a lot better than the reviews I have read on Direct TV and I do love Playstation’s DVR system. The reason for wanting to switch is there is no Weather channel (I was also interested in OAN which I heard was only on Direct TV) which is a big deal for us around this time of year. Oh well I guess I’ll wait and see what the future holds for Direct TV and other streaming services. Thanks for the information.

I didhn’t get a chance to even try this service out, i paid for the service called bk and there was no record of me my name or account number. I called bk to get my money bk I couldn’t even talk to no one, and when someone did answer they hung up on me. I wish I never would have paid my money. I rate this a 0

AT&T Direct tv is the worse service ever. With just a little be of bad weather signal drops and internet keeps buffering. I would never recommend to anyone to get this service. Xfinity is way better and there could be a hurricane signal never drops and fastest internet ever. Im done with you guys.

absolute shit. and to make it worse…no customer service. Par for the course with att. i cant wait to change phone companies and never see their name at my house again.

This service is awful……can’t get thru a program without buffering every 10 seconds! Frustrating! I have no problems with Netflix, Hulu, or Pluto live stream. Not worth it!

You should be able to change the time zone in settings!

Not sure why everyone is having issues, but I have never had an issue with this service. I have virtually eliminated all of my services with Verizon Fios with the exception of a 150 mb FIOS internet package.

It works as its intended to be. I only encounter buffering when I change channels, a brief second, and I haven’t had any issues with any of the stations as everyone else has stated. I even have CBS (Channel 13 – WJZ in Baltimore, MD) so I am not sure why the article states you do not get CBS channels. I have been extremely happy with this service including simultaneous users in two different rooms.

I’ve only had it for about a week and everything is doing very good so far. I’m not sure if my 1GB internet speed has anything to do with it, but I’m sure it helps. I’ve been able to maneuver my way around and was even able to get all the shows I have on my old recording lists from when I had the regular DTV.

I guess it’s hit or miss depending on your location and internet speeds, but I’m enjoying it so far. ymmv.

Just signed up for this as me and family are testing various options. This service looks like it would be perfect, but good grief the bugs! I’m going to tough it out for a couple of months and hopefully they have some Devs working on this. But yeah – buggy as hell.

i have had this service for well over a year now , and there have been some issues. After the DVR roll out my guide and local channels disappeared, i contacted support , and in 4 days the issues were resolved . In MY dealings with support i’ve found that they dont just blame your connection, and will admit when the problems are on their end . The picture is great, i watch on my pc and roku (an xboxone app would be great) . ive had NO buffering problems. when i decided to cut the cord with TWC , i tried other streaming services and directv now was the best one with channel selection, picture qualitiy and priceing. Now i think the DVR update was rolled out too soon ,(due to demand for the service) and fixing the issues that crop up as they show up probably isn’t the best way to do it. directv now is my solution to cable company overpricing and i recomend the service to everyone.

I’m trying the three months for $10.00 a month. Going on my second month now with very few problems. Maybe a little buffering for a second, but comes right back. Have the DVR now and works great so far. I’ve been able to fast forward commercials with the DVR no problem. I get the local Chanel’s too. What minor problems I do have is well worth the savings. I also have an RCA antenna that works great for a backup if I need it. Which I haven’t had to yet.
I definitely plan on keeping it after the three months.

Just subscribed to the basic package plus HBO and Showtime last week, The Roku app is slow to load (DirecTV says they’re aware and are working on it). Live channels work well.

Haven’t tried On Demand yet. But subscription does allow you to access stand alone apps like HBO GO, which may be a better option.

One weird thing i noticed. They give you multiple local channels for each network – not just your home station but stations elsewhere in the country. I wonder if they do that so they can advertise 60 channels.

There are various promotions. Not just the free Roku Stick or Apple TV. I got $25/month off the first 3 months. You can only select one offer. I recommend going through a live agent to make sure you get the offer you want.

I have had the service for two months now. I haven’t had any problems with streaming via Fire TV, Apple TV or Chromecast. I have had no trouble using the app while traveling. The guide and local channels have all worked great.

The DVR is very basic. The OnDemand selection is limited. I’d like to see all the stations offer options to log into their apps with DirecTV Now sign-in. Seems a little ridiculous to offer the channel to a service and then not offer an app log in.

I had PlayStation Vue but cut them when they repeatedly double billed me for my devices. DirecTV Now performs as well as other services that I have used: Hulu, Netflix, Prime, PlayStation Vue, and Sling.

I brought the service on November 1,2017 and I got nothing for my money at all!
In fact they still have my money and all I get is excuses, hell I even have a confirmation number for my refund but I keep getting the BS, we had a glitch in the system, your refund will arrive in 5-7 days,then I wait,and low and behold another glitch and it will be another 5-7 days! You would think that a multi billion dollar conglomerate would return $128.50 to a 100 % service connected disabled army veteran living on a fixed income but so far it been 8 1/2 months and several chat conversation’s which have yielded nothing at all. You should be ashamed of yourselves AT&T!!!
Thanks for nothing but misery-next I’ll contact the news media,I’m tired of being nice!

I am a new customer and have a boatload of issues with Apple TV buffering (older, more remote TV on Roku is fine). Numerous chats, reloading of app, restarting, reinstalling Apple TV (latest, waiting for testing outcome). The most frustrating is the chat support and the inability to speak with someone when the issue is not being resolved. It’s obvious most are foreign (sentence structure/verbiage are not normal English) and they are reading from script. When I pressed upon this being a hardware issue (received Apple TV from AT&T) and seeking assurance if I made the long trek to store, that they would replace, I could not get this confirmation. After numerous attempts received a toll-free number and case / ticket number. The email with chat never received even though I selected this option. The number and ticket were of absolutely no value except wasting time. If you select tech support, they provide only websites for your particular device and then disconnect. If you select the shipping option (2), they only deal with shipping and have no idea what the ticket / case number is for. Each person works in a silo. I finally contacted Apple and had great service. Waiting for the results of the final reinstall.

I would not recommend anyone use any service provided by AT@T. Their various offices divulge different information, make contridractory offers, and refuse to honor the offers they’ve made. Hold time is horrendous. Save yourself great aggravation and reduce your stress levels by going elsewhere.