Xfinity TV Service Review

You can get a video only subscription through Xfinity with the X1 platform.

Daily reboots make this a POS. Get a TiVo.

Our brand new Xfinity one box stopped working after TWO months this company is a joke and should be sued!!! You need to be a rocket scientist to figure out the monthly bill and I’m sure they make it as complicated as they do to hide extra charges as no one should have a cable bill the size of a car payment STAY AWAY if u can!!!

A look at Comcast “terabye” forum and see the X1 Premier Triple Play data-use-gouge complaints. I went from 150 Gb/mo on Double Play to over 600Gb/mo on X1. I am charged data use with my computer OFF. I did not change the way/means/time I use the TV or internet, as others also say. No mobile, no wifi. They upped the cap to 1 Terabyte from 600Gb, claim 99% of users would never use 1 terabyte, and in the first month, we reach or exceed the terabyte cap: Unlimited for $50 additional charge. Oh.

We closed the account with in March. Now is mid-June! I communicated more with 3 agents and they promised at the last time the end of May and etc. I have all the communication with them for evidence .Why they want to put their reputation for 37 $?!xfinity/comcast , please give me my money back.

I wish i read these reviews before purchasing this 80 dollar pay as go pack for internet. I shoudve known it was bull. There customer service is horrible for one then they tell you have a 30 day warranty which is only to exchange the box not a refund. The refund period is 3 days day 1 being the day of purchase but you can’t activate it then. You have to charge it one day and wait 48 hours after to activate it..WTF…This is a rip off and theyve taken my 80 dollars but people are always getting over on us veterans. That was a low blow though..😓

This letter detailing my terrible experience with comcast cable services was written and sent to the corporate offices twice without any response!

On Aug 26, 2017, at 12:49 PM, Lee Mesham wrote:

Good Morning,

My name is A…… L…. M……,
Account #8499 05 031 0051038. I have been calling Comcast customer service since late June 2017 to resolve mysterious purchases/rentals of children’s programs that began appearing on my bill March, 2017.

By early July I made my way up to corporate escalation services. I have made dozen’s of calls spoken to 3 very nice reps who each in turn promise a resolution, return calls and emails. When I receive no return call -I patiently, call them and leave voice mails on their voice mails. None of these calls are returned.

I have spoken w/ Jason x5360597. He ducked my multiple voice mails and when he answered last Saturday claimed he had not received Voice mails and that he could not help me until Monday. We set an appointment for him to call @11am Monday 8/21. When he did not call I called the office and spoke w/ Naomi x5340511. She informed me Jason was off on Monday.

Naomi x5340511 was also very nice and empathetic and promised to bring this to the attention of her supervisor immediately and sent an email to Jason asking for status. She promised to call back and let me know what she learned and provided her extension. She also proceeded to ignore my voice mails.

I then spoke w/ Walter Davis x5360585 who gave me the name of the department supervisor, Rajem Joshi -Corporate Escalation Supervisor. Walter assured me that he was also emailing Raj and that Raj would call me Thursday evening. I received no call. I could not have Raj’s email.

I have left multiple voice mails w/ each of these reps w/o return calls or satisfaction.

When you look at my bill you will notice beginning March, 2017 someone began ordering Children’s programming from outside of my home. My first calls to Comcast customer service determined that this box was not in my home. After multiple calls they were able to freeze that box and stop purchases.

However, I would like these purchases credited to my account immediately.
March/2017: $206.46
April/2027: $100.60
May/2017: $77.66
June/2017: $174.54
July/2017: $67.85
Total = $627.11

I have 8 boxes in my house, internet & landline service through Comcast. I have been a customer in good standing for over 18yrs. Please credit my account immediately. Please do not delay my credit, if you need to do some internal investigation to figure out how this happened. I have lost all patience and have begun reviewing alternate options for my Comcast Services.

Thank you,
A. L…… M………

I am on the phone with Customer service about my bill. My bill was $381 when it was turnt off. Comcast decided to keep billing me. Now they send me a bill for $845 and that don’t even have the equipment on it. I called to talk with them about my bill the lady was very rude and when i asked for supervisor she hung on me.

Be careful when you talk to their employees. They always lie to you. Everything they say is a lie. All they went is your money nothing else.

I am trying to change from u verse and now on day two of a no Call or no show for new service. When called they clearly lack customer service and compassion for the bad experience. We were changing due to speed but seriously questioning that decision. I manage a big customer service center and hope that we never treat customers the way they have treated us. So don’t expect superior service because it is lacking even for a brand new customer.

Did not like Comcast/Xfinity at all! Where do I begin?! Too expensive. They changed the channel line-up more times than I can count to their liking just to get you to pay more when they switched all your favorite channels to a higher/more expensive lineup and you’re now left with channels that play only news, sports, or reality TV. They also took away a lot of on demand shows/movies as well as blocked out certain channels on the live TV that you can watch on your laptop when you’re away from home/at the airport, etc…there is an error message saying “in home viewing only” smh…so happy I switched to FiOS.

This company is absolutely ridiculous!
I have never seen such ignorance from so many people in my life! My wife received 3 iPhone x’s 256 gig models from them that she did not order???? And has been in the phone with 9 different people including supervisors and the fraud department for 4 days!! And not a single person can tell her why these phones were ordered through her account by someone else’s credit card that apparently didn’t even have the money in said account to pay for the phones?? But they shipped them anyways without even a single paper trail on there end showing that they sold the phones! So to make a long story short Had we not contacted them about it they would’ve never even known that we had the phones but obviously concerned that my wife was a victim of identity theft which upon investigation is not the case all they can tell us is they have no idea how it happened….. what????
She is still attempting to escalate this, and hasn’t even received an apology from anyone the only thing they were concerned about is getting the phones back immediately or they were going to charge us for 3 phones a new account and phone plan we had nothing to do with! They just keep lying to her and transferring to other people And nobody can tell us why or how this happened this is obviously a mistake on their end and they don’t want to admit it nor do anything about it needless to say we will no longer be doing business with this company ever again their Internet sucks they do have hidden fees and I advise everyone to stay away!

THEY ALWAYS STICK IN OR UP THE FEES ON EVERY BILL SMALL AMOUNTS, SINCE PEOPLE DO NOT HAVE TIME TO CHECK OR A/C GETS AUTO DEBIT. MOST OF THE CALLS ARE ANSWERED IN PHILIPPINES

Comcast demands you live up to some deal . Problem is they always change the deal by raising prices and playing around with the package you pick. They take away channels that made you pick a package and then demand that you stick to some agreement when they sure do not.

This is a story how Xfinity cheat their customers. In a nutshell, it’s hard to believe that a huge company like Xfinity could act this way.

Story nr 1.
I used Xfinity internet services and paid $80/month at the same time when a friend of mine living in the same building using the same services with the same speed paid $60. The service I am talking about is the Internet package to 200/mbps with BlastPro package and no annual contract. But the story not about this. Once I checked my bank account and saw that Xfinity charged me $104 per month. I contacted support, and they said, oh you know, you use our services more than 12 months, and the offer was active for 12 months that’s why we charge you more now. Without any notice, without my permission!
I said, if the offer expired, disconnect me from the service, but who gave you the right to charge me more without my permission. I asked for the reimburse of the overpaid amount. After, the operator said, don’t worry I have an excellent offer for you, the same service with the same conditions but for $40/month. I clarified several times about the speed and contract length and other terms, etc., because the offer was suspiciously good. They sent me a contract with the price $40, I signed. After a month I paid $40 for the service, but on the second month, I saw a bill almost $80/month.

I contacted support again, and they said I am a liar, and they couldn’t offer me the terms I described. I asked, why I had a bill $40 for the first month? That’s because we gave you credit for $20!!! That’s it. This is how Xfinity fu***ed me for the 1st time, but we agreed on the price $60/month.

Story nr 2
After a month, when I made regular monthly payment, the next day they disconnected me from the internet. I contacted them, they said, sorry, something went wrong, don’t worry I will restart the service for you. The internet was restarted, and after several days I receive an email, please sign an agreement and the agreement with entirely different terms I had before they disconnected me. The internet speed changed from 200 to 60mbps and with minimum 12 months contract. And this is how Xfinity is trying to fu*** me for the second time.

Now I am chatting again with their support, spending my time and now I save copies of all the conversations, I have with them and recommend you to do the same if you deal with Xfinity.

Goodluck you Xfinity if this is a way you do your business.

HD channels are NOT INCLUDED if you have an X1 box. One of our older Motorola boxes bit the dust and had to be replaced. The guy at the store trotted out an X1 box so I took it home and hooked it up. Several calls later and no HD channels. The only way I could get HD on the X1 box was fork over a $9.95 HD Technology fee on top of the Digital Preferred price.
OH and BTW on the box that failed, Comcast wanted a $50 service fee for a technician to look at the box and say, “Yup, it’s going bad”.
On the plus side I have their internet service with my cable modem and router download speeds are as good or better than advertised. Upload speeds are meh.

Was going to have Xfinity hook up cable and internet but they came out and cut wire to my satellite then made and excuse about leaving tools at other job then left and don’t have no service

Xfinity/Comcast had an opportunity today to give me information on a promotion they sent me in the mail and they blew it by trying to bully me. Both the rep and supervisor wanted my credit card information so they could email me a quote. $50 to my card that would be refunded if I decide not to go with their plan.

I’ve gone without internet for 2 half years to save money and wanted to review my budget and decide if and when I would want to start. The promotion ends May 20, 2018, yet they wanted to say they don’t know when the promotion ends and I need to make a decision now. The supervisor said that it was one of two things why I wasn’t deciding and asked which it was, I said neither. I let him know I wanted to look at my budget and decide. Then he went on to say how I need to have the internet with the world we live in….and I said “I have the library and my folks live right down the road” and based on his quote if I paid that in the 2 half years I didn’t have internet, I saved $687.00 or so. End of conversation.

Based on this call I think I ‘ll go another year and save $300 plus and continue to pay off some debt with it.