Spectrum vs. AT&T Internet Review

Both Spectrum and AT&T offer plans with speeds that'll keep you connected whether you’re a big gamer or love to stream HD videos. If you’ve got a big family all streaming and gaming under one roof, you'll want to opt for AT&T's or Spectrum's faster Internet plans.

In fact, we don't really recommend AT&T's DSL plans unless you can get top-tier speeds of 75 or 100 Mbps. Anything less than that and you're looking at an internet slowdown if you've got a lot of connected devices or lots of housemates using the internet with you.

But with faster speeds come higher prices—though AT&T's prices will get you more speed for less money, especially when it comes to the gig plans.

But again, that's if you can get AT&T Fiber in your area.

Spectrum’s price for its up to 500 Mbps plan* is pretty close to the price of AT&T Fiber’s Internet 500 plan.

But as your download speed gets faster, Spectrum’s prices can start to tower over AT&T’s prices. But not by much now that Spectrum reduced the monthly cost of its Gig plan.

Both Spectrum and AT&T offer a broad range of download speeds for you to choose from. That's good news because it means you'll have an easier time finding an internet plan that fits your needs—and doesn't cost you excess money.

In internet land, customer service is never seen as amazing. And AT&T and Spectrum are no different.

In the latest American Customer Satisfaction Index (ACSI) report, AT&T’s customer service scored 72 out of 100 and Spectrum (and by extension, its parent company, Charter Communications) scored 64 out of 100. And the internet industry as a whole scored 66 out of 100. None of those scores are great—they'd all be considered "below average" in a classroom—but as you can see, AT&T is at least above average in the context of the internet industry.

Phoning your ISP's customer service center is never fun. But we've put together a few easy tips to make your next call to customer service a little easier.

On the face of it, AT&T earns the crown for lower prices and fiber internet reliability. But don’t disregard Spectrum: It's a bargain compared to AT&T's DSL internet plans.

• Pricing: AT&T is cheaper than Spectrum—but only if you’re in an AT&T Fiber coverage area. If you've got only AT&T DSL to choose from, look to Spectrum for reasonable prices for fast speeds.
• Speed: AT&T offers speeds up to 5,000 Mbps while Spectrum goes up to 1,000 Mbps.* And, more often than not, we think you'll see speeds close to what each ISP advertises.
• Customer service: AT&T ranks better than Spectrum, though both could use some work.

When reviewing and comparing internet services, such as those provided by AT&T Internet and Spectrum, we go above and beyond simple metrics.

We place a heavy emphasis on the technical details such as overall download speeds, upload speed, and any included data caps. However, we also consider overall availability, affordability, and contracts involved.

Here are the factors we considered when comparing these two services:

• Overall download/upload speeds
• Price of each provider’s plans
• Whether contracts are required
• Geographic service availability
• Included equipment and fees