Spectrum Mobile Review

You probably know Spectrum as a cable TV and internet behemoth. But this telecommunications giant is wading into new territory by offering mobile phone service (Comcast is doing a similar thing with its Xfinity Mobile program).

Spectrum Mobile will be available only to existing Spectrum customers, which makes it a niche brand. But for those who are eligible, the carrier offers some great deals.

For example, you can score an unlimited data plan and a brand new iPhone SE 2020 for $61 a month. Check it out.

If you’re not convinced by that deal, read on for our full Spectrum Mobile review. We’ll cover everything you need to know, from plans to coverage.

Spectrum Mobile plans

Choose between a cheap unlimited data plan or a flexible by the gig plan

What we like

So why should you get mobile service from your internet provider? Here are a few good reasons.

Great unlimited data deal

Unlimited data plans are where it’s at, especially in this world of data-sucking social media apps, streaming services, and mobile games. Unfortunately, these plans can get very pricey. But if you qualify for Spectrum Mobile, you’re in luck.

The company’s $45 unlimited data plan is among the cheapest in the industry. It’s also quite robust.

The plan gives you unlimited talk and text, truly unlimited data (with no caps), access to tons of high speed Wi-Fi hotspots, free international calling and texting to certain locations, and mobile hotspot access. That’s like two scoops of ice cream with all the toppings.

Flexible by-the-gig option

If you’re the kind of person who buys your toilet paper one roll at a time instead of in bulk, you might be interested in Spectrum’s by-the-gig plan. It allows you to pay for just the data you use in any given month.

Spectrum Mobile customers who opt for the by-the-gig plan will pay $14 per month for unlimited talk and text and the first gigabit of data. Each gigabit after that will cost another $14.

This can be perfect for folks who use 1–3 GB of data a month, but after that you’ll actually be paying more for 4+ GB of data than you would for an unlimited data plan!

Great network coverage

Spectrum Mobile doesn’t actually own its own cellular network. Instead, it uses Verizon Wireless’s cell phone towers to power its mobile service. That’s good news for Spectrum Mobile customers.

Verizon’s network has the strongest network in the country, offering 4G LTE coverage even in rural pockets of the country. We’ll talk more about coverage further down in this Spectrum Mobile review.

Decent perks

Many discount providers and mobile virtual network providers (MVNOs), like Spectrum Mobile, skimp on the perks. But Spectrum actually offers some decent additional benefits for its customers.

One of the most exciting perks that the company offers is mobile hotspot data. You can use up to 5 GB of full-speed mobile hotspot data with Spectrum. After that, your hotspot speeds will be reduced, making it hard to stream old episodes of Community or download big files.

You’ll also get access to 5G coverage (if you have the right phone), Spectrum’s network of Wi-Fi networks, 2,000 free minutes of calling to Mexico and Canada, and free international texting from the US. Nice.

What we don’t like

Spectrum’s decently priced, high-powered plans are great, but there are a few caveats. Let’s dig into the things we don’t love so much.

Must already be a Spectrum customer

As we’ve mentioned before in this Spectrum Mobile review, you have to be an existing customer of Spectrum home internet before you can sign up for the mobile service. Obviously, this is a huge hurdle for potential customers.

Even if you do qualify for the service, you should ask yourself if you want your mobile plan to be tied up with your home internet plan.

If you cancel your internet subscription and still want to maintain your mobile service, you’ll be charged an extra $20 a month, per line, and your Wi-Fi speeds will be reduced to 5 Mbps. Yikes.

Limited plan options

Companies like AT&T and T-Mobile have several unlimited data plans on offer. Many MVNO providers, like Mint Mobile, offer a variety of mid-tier data plans. Meanwhile, Spectrum has just two plans: unlimited and by the gig.

If one of these plans is just perfect for you, no problem. But if you’re looking for a company that offers you, and your family, more options, then you’ll have to look elsewhere.

How do Spectrum Mobile’s plans compare?

If you’re still not sure about Spectrum Mobile, don’t despair. There are plenty of other options. Here’s a look at some of the cheapest unlimited data plans on the market.

Cheap unlimited plans comparison

Spectrum Mobile family plans

You can add your whole family to your plan, but it won’t save you money

What we like

The whole family uses your home internet service. So why shouldn’t everyone be on the same mobile service? You can add your spouse, kids, siblings, and other family members to your Spectrum Mobile plan.

You can even mix and match plans, so that some lines are on an unlimited data plan and others share by the gig data.

What we don’t like

The big problem with Spectrum Mobile’s family plans is that they’re not actually cheaper than buying separate lines. So, yes, you can add your two kids to your unlimited data plan, but it will cost you an extra $90, exactly what you’d pay if you just bought them their own plans.

How do Spectrum Mobile’s family plans compare?

If you want a plan that can cover your whole family and save you some money, check out these cheap unlimited data family plans. Also, read up on our favorite family cell phone plans.

Spectrum Mobile family plans comparison

Spectrum Mobile coverage

Spectrum Mobile hooks you up with the nation’s best wireless network

Check out Verizon Wireless’s coverage map to see where you’ll get great Spectrum Mobile service.

Awesome coverage and great data speeds

Spectrum Mobile has gotten the best of the best for its customers: Verizon Wireless’s network. This network has the best coverage in the country, which means you can binge your favorite podcast during your entire cross-country road trip.

This network will also get you pretty great 4G LTE data speeds and, in select areas, 5G speeds.

Spectrum Mobile cell phones and devices

Grab an awesome new phone to go along with your new phone plan

Are you still trying to navigate the world with that clunky, slow iPhone 5? Maybe it’s time to upgrade. And the best time to get a killer deal on a new cell phone is when you’re signing up for a new plan.

You can bring your own device to Spectrum, or buy one from the company. Here’s a look at the most popular phones that Spectrum Mobile sells.

Spectrum Mobile customer service

Spectrum Mobile gets mixed reviews from customers 

Smaller mobile carriers, like Spectrum Mobile, aren’t covered by major customer service reviewers, like the American Customer Satisfaction Index. But there are some other ways to evaluate a company’s customer service.

The Spectrum Mobile app, which allows you to check your data usage, pay your bills, and make basic changes to your account, scores well amongst users. It retains a 4.7-star rating in the Apple App Store¹ and 4-star rating on the Google play store.² 

But other customer ratings, like those on MoneySavingPro.com, skew highly negative.³ Most of the complaints seem to revolve around negative experiences with representatives over the phone and issues related to billing.

Recap: Is Spectrum Mobile right for you?

To Spectrum Mobile or not to Spectrum Mobile? That is the question. You’ll have to come up with the answer for yourself. Here’s a cheat sheet to help you decide.

• Plans: Spectrum offers two cell phone plans: an unlimited data option and a pay by-the-gig option. Both come with unlimited talk and text, a fair price tag, and tons of perks.

• Family Plans: You can add your family members to your Spectrum Mobile plan, but it won’t actually get you a discount.

• Coverage: Spectrum Mobile uses the nation’s best wireless network. You’ll get great coverage and fast data speeds in pretty much every part of civilization.

We hope this Spectrum Mobile review has made your decision a little bit easier. If you’re ready to take the plunge, you can sign up for Spectrum Mobile right now.

Get a great deal on other services

Now that you’ve got awesome home internet and mobile service from Spectrum Mobile, it’s time to enjoy all of that super-fast data. Here are some awesome deals on streaming services so that you can binge everything, from Westworld to Rick and Morty.

Recommended streaming services

Sources: 

1. Apple Store, “Spectrum Mobile Account”
2. Google Play, “Spectrum Mobile Account”
3. MoneySavingPro, “Spectrum Mobile Reviews”