Xfinity Internet Review 2023

Comcast Xfinity’s prices and plans change depending on where you live, but its speed and reliability remain consistently excellent across the US. And those prices are pretty competitive compared to other internet service providers (ISPs) in the same areas.

Depending on where you live in the US, you'll be looking at $20–$80 per month for your Xfinity internet bill. We’ve used Xfinity for going on 10 years now, and even though it gets a bad rap for its customer service, we still think it’s a pretty good deal.

Let’s dig into Xfinity internet prices, plans, download speeds, and customer service to see if it’s the right internet service provider for you.

First thing’s first: Comcast Xfinity internet prices and plans change based on your location. A lot.

Xfinity breaks down its pricing and plan names by three different regions in the US: Northeast, Central, and West. So if you live in the Bay Area of California, your Xfinity promotional prices will be different than someone who lives in Jacksonville, Florida.

Let’s take a look at how those Xfinity internet prices change from region to region.

Xfinity prices in the Northeastern US are pretty competitive with other internet providers you’ll find in the same area, like AT&T and Spectrum. Especially the Superfast plan, which nets you 800 Mbps speeds compared to Xfinity’s 1000 Mbps Gigabit plan.

We assume the Fast plan’s lower price for high download speeds is due to the fact that you don’t have to sign a contract to get it—and you have to order it online. But other ISPs in the Northeast, like AT&T and Verizon, don’t require a contract to begin with. We’ll go into this in more detail when we compare Xfinity to other internet providers.

The prices Xfinity charges customers in the Central US are pretty straightforward. But remember, your price will be higher after the first year of Xfinity's 75 Mbps and 200 Mbps plans.

In the Western US, Xfinity has a pretty good deal for its slowest plan with 75 Mbps speeds. If it’s just you using the internet, this might be enough to get by.

Otherwise, the Fast plan stands out as a better deal for couples and families. It gets you up to 400 Mbps speeds and costs about $50 a month—not much more than the Connect More plan, and you get a decent bump in bandwidth.

Larger households may want to check out the Superfast or Gigabit plans instead. These two plans go up to 800 Mbps or 1000 Mbps respectively. That's enough internet juice to run a home business, and the promo price for both plans is a bargain.

Comcast Xfinity is available in 40 states across the US, with Delaware, Maryland, and Massachusetts having the most zip codes served by Xfinity internet.

One odd thing to note: We mentioned that Xfinity prices change by region, but Xfinity doesn’t necessarily make it clear where its regions begin and end. For example, we were surprised to find that Minneapolis, Minnesota, was considered part of the Xfinity West region.

In general, Xfinity’s promotional prices are pretty competitive with other large internet providers in the same areas. Let’s take a look at how some specific Xfinity internet plan prices compare to ISPs like CenturyLink, AT&T, Frontier, and Spectrum across different parts of the US.

The price for Xfinity’s Up to 400 Mbps plan in the Northeast is less than other ISPs in the Northeast like AT&T and Spectrum. This is likely due to the fact that Xfinity's 400 Mbps Fast plan has a 24-month contract. But if you'd like the freedom of no contract along with faster speeds, Xfinity's Gigabit plan is a good choice. AT&T’s Up to 75 Mbps plan is fully DSL—an older technology that’s prone to slow speeds and other problems.

On the other hand, AT&T’s Internet 100 plan is a DSL and fiber hybrid connection, which should boost speeds. The AT&T Internet 100 plan also comes with unlimited data, as does the Spectrum Internet® plan. (Xfinity’s plans all have a 1.2 TB data cap.) Not to mention neither AT&T nor Spectrum requires a contract, while Xfinity often does.

That means Xfinity takes the cake when compared to AT&T Fiber’s Internet 1,000 plan: Xfinity's Gigabit 1000 Mbps plan is priced too well to pass up. And the Spectrum Internet® Gig plan pushes the budget limits a bit too much, even with unlimited data and no contracts.

In the Central US, Xfinity’s price for its 200 Mbps is a tad cheaper compared to other providers in the area like AT&T, but right in line with Windstream.

Our only hesitation is that Windstream offers unlimited data on all of its internet plans, and AT&T offers unlimited data on its Internet 100 plan. But sadly, Xfinity still enforces a data cap of 1.2 TB.

Windstream’s Kinetic Gig is by far the best deal (where promotional pricing is considered). Of course, you’ll get an extra 200 Mbps with Xfinity’s Gigabit plan, which might make it the better deal if you need that extra oomph for running a home business or Plex server.

At about $10 less than other internet providers, the cost of Xfinity’s up to 200 Mbps plan in the Western US is pretty competitive. At least if you’re okay with a 1-year contract.

But if you prefer to go without a contract, CenturyLink may be the better deal despite its higher price. CenturyLink doesn’t bump up your bill year after year, and it comes without a contract too.

The only downside? CenturyLink is a DSL connection, which tends to be less reliable and may suffer from slower speeds compared to Xfinity’s cable connection.

As for Xfinity Gigabit plan prices in the West, we’d say it’s on the expensive side—Cox's Gigablast plan is just a few dollars more per month.

CenturyLink’s gig plan is pretty limited in availability, but if you can get it we say it might just be a better deal than the Xfinity Gigabit plan.

Our advice? Look to the Xfinity Superfast and Ultrafast plans for a better deal and speeds that almost reach a gig.

For the most part, Xfinity’s promotional prices make it a cheap internet service compared to other companies serving similar areas. There are a few exceptions to this, especially since Xfinity mostly requires contracts and caps your data at 1.2 TB.

• Compared to AT&T: Versus AT&T’s DSL internet plans, Xfinity is a clear winner. But AT&T Fiber one-ups Xfinity with a low price, unlimited data, and no contracts.
• Compared to CenturyLink: CenturyLink’s unlimited data and lack of contracts might sway some folks, but its slow DSL speeds and high prices make Xfinity a better choice if you’re concerned about internet speed and cost. (Though CenturyLink’s fiber internet might make up some ground.)
• Compared to Frontier: If it’s a toss-up between Frontier DSL internet and Xfinity, go with Xfinity. Otherwise, Frontier’s Fiber Gig internet might be a better choice thanks to newer technology, unlimited data, and similar prices.
• Compared to Spectrum: If you’re more concerned about no contracts and unlimited data, Spectrum’s slightly higher prices might still be a better deal. But the sky-high cost of its gig plan makes the Xfinity Gigabit plan a much better choice.

If you’re still not sure whether to choose Xfinity over another internet provider, these other reviews might help.

• Xfinity vs. AT&T
• Xfinity vs. CenturyLink
• Xfinity vs. Frontier
• Xfinity vs. Verizon Fios Home Internet

Xfinity download speeds range from 75 to 1,200 Mbps. And if you live in the right spot (and have major cash to spend), you’ve also got the option to slingshot yourself into the internet at 6,000 Mbps with the Gigabit Pro plan.

Depending on where you live, here’s a quick glance at some of the download and upload speeds Xfinity offers:

The major drawback to Xfinity internet speeds is that it doesn’t sport symmetrical, or matching, upload speeds. While Xfinity download speeds range from 75 to 1,200 Mbps, its upload speeds range from 10 to 35 Mbps.

Now, don’t get us wrong. Anything around 10 Mbps or faster upload speeds is probably enough to get those YouTube videos uploaded or handle a Zoom call from your boss. But anyone running a livestream or sending out large files on a regular basis might want more.

As for actual speed performance, you might be happy as a clam knowing Xfinity was seventh out of 38 ISPs we analyzed in our fastest internet providers list. It also ranked fourth out of all large ISPs.

Xfinity also scored better than some of its competitors, like Frontier, Spectrum, AT&T, and CenturyLink. But Verizon Fios Home Internet swept in with some of the fastest internet speeds, likely thanks to its fully fiber network.

Still, you can see that Xfinity scored almost 10 points better than the other ISPs. And while Frontier, Spectrum, and AT&T all scored fairly close, CenturyLink finished this race far behind the others.

Almost every Xfinity plan has a 1.2 TB data limit. That’s a pretty significant amount of data, and it matches what Cox and CenturyLink offer.

But if data is a concern for you, Frontier and Spectrum both offer unlimited data on all their plans. AT&T also offers unlimited data on some of its plans, and while Verizon is quiet about its true data cap, we bet it’s unlimited too.

• Comcast Xfinity data cap: 1.2 TB

If your data usage is blasting past that data cap, you do have a few options for adding data to your Xfinity plan. But be warned, extra data costs extra money.

Xfinity charges $10 (plus tax) to add an extra 50 GB of data to your internet plan, up to a max of $100 each month.

If you don’t go over your data limit that often, this may be the least expensive option for you. But if you go through data like we go through a bag of white cheddar popcorn, you’ll want to look at Options 2 and 3.

If you’re already renting the xFi Gateway modem-router combo, you can add the xFi Complete program to get unlimited data. It costs an extra $25 a month, and that includes your xFi Gateway rental (which normally costs $15 a month).

Or, if you're a new customer in Xfinity's West region, you can currently add xFi Complete for only $15 a month for a year. Just remember that will revert to the regular rate of $25 after those twelve months.

If you prefer to use your own router instead of the xFi Gateway, you can still get unlimited data. You’ll pay a little more than you would for the xFi Complete program though, to the tune of $30 extra a month.

If paying more for extra data makes you turn up your nose (hey, we have the same reaction), check out our YouTube guide on how to budget data for various online activities.

View Xfinity Internet Plans | Read Xfinity TV Review

Xfinity’s approach to contracts seems to vary by plan and by region. You might have to sign a 1- or 2-year contract, or you might have the option to pay extra to dodge that contract.

If you decide to go with Xfinity’s xFi gateway modem, it’ll run you $14 a month extra. That’s a pretty typical equipment rental fee, but if you plan to keep your Xfinity service for longer than a year, you can save some money by buying your own.

You can also upgrade your xFi Gateway rental to include xFi Complete, which includes unlimited data and an xFi pod if you need extra coverage in your house.

• Xfinity xFi Gateway rental fee: $15/month
• xFi Complete with xFi Gateway rental: $25/month
• xFi Pod Wi-Fi extender cost: $119 for one, $199 for two

But bringing your own equipment to the table tends to cost less than a full year of renting the xFi. We’ve got recommendations for Xfinity-compatible modems and routers if you prefer to bring your own equipment.

Sadly, there’s no getting away from Xfinity fees, just like with every ISP. Here are a few to watch out for:

• Professional installation: $100, but your pro install price might change based on where you live. And in some cases, Xfinity may not offer pro installation, so you’ll need to grab a self-install kit instead.
• Self-installation kit: $15, and it ships within 3–5 business days. You may still need to pay the shipping and handling fees. You can also choose to have its shipment delayed by up to 25 days if you’re in the middle of a move.
• Early termination fees: There’s a 30-day “money-back guarantee” period to cancel after signing up for a 12-month Xfinity plan. After that, you can expect to pay a fee for the remaining months of your service contract. Xfinity doesn’t list exact amounts, but you can expect to at least pay the monthly price for the time remaining on your contract.

The latest American Customer Satisfaction Index (ACSI) shows that Xfinity's customer service over the last year has dropped 1%. It scored 66 out of 100, down from its 2021 score of 67 out of 100.¹ That’s on top of a pretty dramatic improvement from 2019 to 2020, where Xfinity jumped from 61 to 66 out of 100. We hope Xfinity customer service continues that upward trend.

Xfinity doesn’t list any customer service phone numbers. But you can still chat with them over the phone. You’ll need to request that they call you by using the automated chat on your My Xfinity app.

Aside from chatting in the app, there are a few other channels you can use to contact Xfinity:

• Xfinity online chat
• Facebook: @Xfinity
• Twitter: @ComcastCares
• Comcast Internet Essentials phone number: 1-855-846-8376

And however you do get a hold of Xfinity, these customer service tips might give you a leg up. We’ve also got a guide to Comcast Xfinity customer service—so if you have TV, home security, or mobile questions, take a peek before you call.

Xfinity is one of our top picks for internet service thanks to its competitive prices, great range of plans to choose from, and excellent download speed performance. We also like that it’s available across most of the US, plus it has one of the largest Wi-Fi hotspot networks.

On the downside, we wish Xfinity would just swap to more affordable unlimited data already. And we’d love to see it improve its customer service even more.

• Prices and plans: Xfinity’s promotional prices tend to be a good deal for the speeds you get. But there are a few better deals out there from other ISPs at a lower cost that also offer unlimited data and no contracts.
• Speed: Xfinity scored extremely well in our fastest ISPs report, so we’re confident you’ll get the internet speed you paid for (at least most of the time).
• Contracts, equipment, and fees: Most Xfinity plans require a 1- or 2-year contract. A few plans come with no contract, but they tend to cost more. The xFi Gateway modem-router combo is a good piece of equipment too. (We use it currently.)
• Customer service: Xfinity could improve its customer service, but then, so could most every ISP. (Not that that makes it any better.)

Xfinity plans and prices vary by region, but here’s a quick recap of the Xfinity prices and internet speeds you’ll find in the West:

• Connect: $19.99/month*, up to 75 Mbps download speeds, 1.2 TB data cap
• Connect More: $39.99/month*, up to 200 Mbps download speeds, 1.2 TB data cap
• Fast: $49.99/month*, up to 400 Mbps download speeds, 1.2 TB data cap
• Superfast: $59.99/month*, up to 800 Mbps download speeds, 1.2 TB data cap
• Ultrafast: $69.99/month*, up to 1000 Mbps download speeds, 1.2 TB data cap
• Gigabit: $79.99/month*, 1,200 Mbps download speeds, 1.2 TB data cap

Still have questions about Xfinity? Let’s see if we can help.

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