Xfinity Internet Review 2019
|Performance Starter||$29.99/mo.||15 Mbps||View Plan|
|Performance Plus||$39.99/mo.||60 Mbps||View Plan|
|Blast! Pro||$69.99/mo.||250 Mbps||View Plan|
|Gigabit||$70/mo.||1000 Mbps||View Plan|
|Gigabit Pro||$299.95/mo.||2000 Mbps||View Plan|
There’s no doubt Xfinity gets a lot of flak for its customer service, but believe it or not, it does actually deliver some of the fastest internet speeds.
In fact, when you compare it to other large internet service providers (ISPs) like Cox or Spectrum, Xfinity internet plans can get you faster speeds and are more widely available.
|Plan||Price||Download speed||Upload speed||Details|
|Performance Starter||$29.99/mo.*||15 Mbps||2 Mbps||View Plan|
|Performance Plus||$39.99/mo.*||60 Mbps||5 Mbps||View Plan|
|Performance Pro||$54.99/mo.*||150 Mbps||10 Mbps||View Plan|
|Blast! Pro||$69.99/mo.*||250 Mbps||10 Mbps||View Plan|
|Gigabit||$70/mo.†||1000 Mbps||35 Mbps||View Plan|
|Gigabit Pro||$299.95/mo.‡||2000 Mbps||2000 Mbps||View Plan|
- Speeds up to 2,000 Mbps
- No-contract service options
- Prices vary widely based on location
Xfinity prices and plans
Xfinity’s prices vary based on your location, but you can choose if you want a contract or not.
|Performance Starter||$29.99/mo.*||Cable||View Plan|
|Performance Plus||$39.99/mo.*||Cable||View Plan|
|Performance Pro||$54.99/mo.*||Cable||View Plan|
|Blast! Pro||$69.99/mo.*||Cable||View Plan|
|Gigabit Pro||$299.95/mo.‡||Fiber||View Plan|
If you’re shopping around for Xfinity internet plans, there’s one thing you should know: prices and plans change based on your location. A lot.
For example, here’s how prices differ for the Xfinity internet plan with 60 Mbps speeds and a contract costs depending on your location.
|West||Performance Plus||$39.99/mo.*||60 Mbps||View Plan|
|Northeast||Performance||$39.99/mo.^||60 Mbps||View Plan|
|Central||Performance||$44.99/mo.*||60 Mbps||View Plan|
Looks like those living in the northeast and western regions of the US got a promotional price for the first year. Lucky. Those living in the central region end up paying a few bucks more for the same internet speed, but even still, Xfinity’s prices tend to be competitive. And it delivers the speeds it advertises.
To top it off, you’ll probably find that the advertised price isn’t the regular price—it’s actually a promotional price.
Xfinity internet speed and data
Xfinity is known to deliver the download speeds it promises—and then some.
One of the things we like about Xfinity is the number of choices you have for speed. Especially the option to slingshot yourself into the interwebs at 2,000 Mbps with the Gigabit Pro plan.
Depending on where you live, here’s a quick glance at some of the download speeds Xfinity offers:
- 15 Mbps
- 60 Mbps
- 150 Mbps
- 250 Mbps
- 400 Mbps
- 1,000 Mbps
- 2,000 Mbps
As for actual speed performance, you might be happy as clam knowing Xfinity nabbed the “Fastest Cable” title in our Fastest Internet Providers list.
That means it did well in the Federal Communications Commission’s (FCC’s) latest report as well as HighSpeedInternet.com’s report on the fastest internet providers. Nice!
Xfinity data caps
That data limit likely isn’t an issue—unless your entire family or roommates love to stream shows on Netflix just as much as you do. So if you do somehow manage to exceed the 1-TB limit, you can expect to pay $10 for each additional 50 GB. And Xfinity lso lets you upgrade to unlimited data for $50 a month more.
Xfinity contracts, equipment, and fees
The good? Xfinity offers no-contract plans. The bad? You still have to pay fees for installation and more.
While those location-based prices can be frustrating, Xfinity makes up for it a little bit by giving you the option to skip out on a contract. Of course, if you choose to have the freedom of canceling your Xfinity service at any time, you’ll pay about $10 more each month.
If you’re sure you’ll stick with Comcast for at least 12 months, going for that contract can save you $120 that year (12 months x $10). In the end, it’s your call: save money or have the option to cancel Xfinity at any time.
Xfinity service fees
Sadly, there’s no getting away from Xfinity fees, just like with every ISP. Here are a few to watch out for:
Installation fees: The installation fee depends on the plan you choose and where you live, but we think it’s something you could negotiate.
One-time fees: Make sure you understand which one-time fees you’re subject to, like activation fees and installation fees, before you order. As always, we recommend negotiating lower fees if you can.
Early termination fees: There’s a 30-day period to cancel after signing up for a 12-month Xfinity plan, but after that, you can expect a severe termination fee if you cancel early. Xfinity doesn’t list an exact amount, but you’ll pay a fee for the remaining months of your service contract. Yikes!
Xfinity customer service
Let’s face it: no one likes dealing with customer service reps . . . from any company.
The American Customer Satisfaction Index (ACSI) scored Xfinity 61 out of 100, which is up one point from last year.1 That may not seem like much, but that puts Xfinity firmly in the middle of the pack.
|ACSI 2019 rating||61 out of 100|
Usually when we call Xfinity support, it’s the same old story. The representatives talk over us and constantly try to upsell us.
But from time to time, we’re pleasantly surprised. For example, about a month ago, I received a surprise phone call from Xfinity. We had just experienced an outage—about an hour or two at 2 a.m.—and they were giving us a $25 credit on our next monthly bill. I didn’t even have to call in and complain.
These moments can be few and far between, but at least Xfinity is trying to improve.
Our Xfinity internet plan recommendations
Best for budgeters: Performance Starter
Who it’s best for: Budget-minded browsers who don’t do much more than keep up with Castle Rock on Hulu.
Why we picked it: For around $30 a month, you get speeds around 15 Mbps. That’s not that fast, we know, but it’s enough if you care more about saving money than waiting around for an Amazon Prime movie rental to finish downloading.
Best for gamers and binge-watchers: Blast! Pro
Who it’s best for: Gamers and anyone who has a large family of binge-watchers.
Why we picked it: Blast! Pro is $69.99 per month, which is more than the Performance Starter plan, but it boasts almost twenty times the speed of Performance, 250 Mbps vs. 15 Mbps.
There was also the added bonus that in March of 2018, Blast tier download speeds increased from 200 Mbps to 250 Mbps for those living in the Northeast Division (14 states from Maine to Virginia, including DC). That means the next time you download a movie, it’ll be ready to watch before the popcorn finishes popping.
Recap: Is Xfinity good?
Xfinity is widely available, and it delivers on speed.
Xfinity is an internet service that does what it should: it lets us watch Ted’s hopeless-romantic antics on How I Met Your Mother without interruption. We’d love to see its customer service step it up, but that’s our only complaint.
Not to mention it offers pretty competitive prices for a wide variety of speeds—2,000 Mbps would make even our tech-savvy friend’s eyes sparkle with glee.
Still not convinced? See how Xfinity stacks up against competitors in some of our reviews.
Q: What kind of modem does Xfinity use?
It depends on the plan, but Xfinity promotes its xFi Gateway modem and router combo. There are various models of the xFi Gateway, and if you need to troubleshoot or get started setting yours up, we recommend checking out this xFi Gateway support page.
Q: Which router should I use with Xfinity?
If you prefer to buy your own, we recommend this TP-Link Archer CR500 modem and Wi-Fi router combo from Amazon.
We always recommend double-checking compatibility with a Comcast representative just to be sure, or you can check compatible equipment here.
Q: How can I check my speed with Xfinity?
The M-Lab speed test on HighSpeedInternet.com will tell you your download and upload speeds and how much latency you experience.
Q: Are Comcast and Xfinity the same thing?
Pretty much. “Comcast” and “Xfinity” are often used interchangeably, but Xfinity is specific to Comcast’s cable TV/internet/voice services.
Q: What is Xfinity Blast! Pro and is it good for gaming?
The Blast! Pro or Blast! plans offer 250 Mbps or 150 Mbps, respectively. Let’s put it this way—you won’t be able to blame your Fortnite losses on your internet connection. If you lose, it’s your own dang fault.
Want to see how other ISPs compare when it comes to MMOs or FPS games? Check out our Best Internet for Gaming review.
Q: Can I bundle my Xfinity internet with cable TV?
Yes. There are quite a few ways to get high-speed internet and cable TV together with Xfinity. We recommend the Preferred XF Double Play, which gets you 220+ channels (including ESPN and STARZ ENCORE® plus 150 Mbps internet).