Xfinity Internet Review
|Performance Starter||$29.99/mo.||15 Mbps||View Plan|
|Performance Pro||$54.99/mo.||150 Mbps||View Plan|
|Performance Plus||$39.99/mo.||60 Mbps||View Plan|
|Blast! Pro||$69.99/mo.||250 Mbps||View Plan|
There’s no doubt Xfinity gets a lot of flak for its customer service, but believe it or not, it does actually deliver some of the fastest internet speeds.
|Plan||Download speed||Upload speed||Price||Details|
|Performance Starter||15 Mbps||2 Mbps||$29.99/mo.*||View Plan|
|Performance Plus||60 Mbps||5 Mbps||$39.99/mo.*||View Plan|
|Performance Pro||150 Mbps||10 Mbps||$54.99/mo.*||View Plan|
|Blast! Pro||250 Mbps||10 Mbps||$69.99/mo.*||View Plan|
|Gigabit||1000 Mbps||35 Mbps||$70/mo.†||View Plan|
|Gigabit Pro||2000 Mbps||2000 Mbps||$299.95/mo.‡||View Plan|
But is that enough to make it the go-to ISP for you? Let’s find out.
- Speeds up to 2,000 Mbps
- No-contract service options
- Prices vary widely based on location
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Xfinity prices and plans
Prices vary based on your location, but you can choose if you want a contract or not.
|Performance Starter||$29.99/mo.*||Cable||View Plan|
|Performance Plus||$39.99/mo.*||Cable||View Plan|
|Performance Pro||$54.99/mo.*||Cable||View Plan|
|Blast! Pro||$69.99/mo.*||Cable||View Plan|
|Gigabit Pro||$299.95/mo.‡||Fiber||View Plan|
If you’re shopping around for an Xfinity internet plan, there’s one thing you should know: prices and plans change based on your location. A lot.
For example, here’s how prices for the Performance Starter package (with 15 Mbps speeds and a contract) change by location.
* Price for the first 12 months with a 1-year agreement. Price as of 8/8/2018 and is subject to change.
Looks like those living in the central and western regions of the US got a promotional price for the first year. Lucky. (But word is those in the Northeast get the 60 Mbps plan for $29.99 a month for the first 12 months. Okay, that makes us feel a bit better.)
To top it off, you’ll probably find that the advertised price isn’t the regular price—it’s actually a promotional price.
Our Xfinity internet plan recommendations
Xfinity Performance Starter plan
Who it’s best for: Budget-minded browsers who don’t do much more than keep up with Castle Rock on Hulu.
Why we picked it: For around $30 a month, you get speeds around 15 Mbps. That’s not that fast, we know, but it’s enough if you care more about saving money than waiting around for an Amazon Prime movie rental to finish downloading.
* For the first 12 months with a 1-year agreement. Pricing varies by location and is subject to change.
Xfinity Blast! Pro plan
Who it’s best for: Gamers and anyone who has a large family of binge-watchers—or a roommate who insists on re-watching every episode of Game of Thrones.
Why we picked it: Blast! Pro is $69.99/month, which is more than the Performance Starter plan, but it boasts almost twenty times the speed than Performance, 250 Mbps vs. 15 Mbps. There was also the added bonus that in March of 2018, Blast tier download speeds increased from 200 Mbps to 250 Mbps for those living in the Northeast Division (14 states from Maine through Virginia and DC). That means the next time you download a movie, it’ll be ready to watch before the popcorn finishes popping.
* For the first 12 months with a 1-year agreement. Pricing varies by location and is subject to change.
Xfinity internet speed and data
Hold on to your hat—Xfinity internet speeds go up to 2,000 Mbps.
Do you live in the Pacific Northwest or the Houston, Texas, area? Lucky you, Comcast Xfinity is boosting speeds by 30 to 40 percent in those areas.1 (As long as you bundle your internet with other services and have the latest X1 hardware.)
So if you currently have 60 Mbps, you’ll get 150 Mbps. And if you have 250 Mbps, you’ll either get upgraded to 400 Mbps or 1,000 Mbps. Aww yeah.
Speed boosts aside, the number of choices you have for speed is one of the things we like about Xfinity. Especially the option to slingshot yourself into the interwebs at 2,000 Mbps with the Gigabit Pro plan.
If you prefer fiber over Xfinity’s cable connection, you can always look into Verizon Fios—though its availability is pretty limited right now. With Fios, you can get download speeds up to 940 Mbps (with upload speeds up to 880 Mbps), and the price is comparable to Xfinity’s Gigabit Pro plan.
As for actual speed vs. advertised speed, the Federal Communications Commission (FCC) says if you have Xfinity, you’ll get speeds you pay for. Specifically, 80% of Xfinity customers get 99% actual-to-advertised download speeds.2
To put that in a way we can all understand, if you pay for 10 Mbps, you’ll likely get download speeds of 9.99 Mbps.
Xfinity data caps
Almost every Xfinity plan has a 1 terabyte (1 TB, or 1,000 gigabytes) data limit. That’s a pretty significant cap, and it matches what Cox and CenturyLink offer. But if you do somehow manage to exceed the 1-TB limit, you can expect to pay $10 for each additional 50 GB.
But that data limit might be an issue if your family or roommates love to stream shows on Netflix just as much as you do. Thankfully, Xfinity lets you upgrade to unlimited data for $50 a month more.
Xfinity fees and contracts
The good? Xfinity offers no-contract plans. The bad? It also charges fees for installation and more.
While those location-based prices can be frustrating, Xfinity makes up for it a little bit by giving you the option to skip out on a contract. Of course, if you choose to have the freedom of canceling your Xfinity service at any time you please, you’ll pay about $10 more each month.
If you’re sure you’ll stick with Comcast for at least 12 months, going for that contract can save you $120 that year (12 months x $10). In the end, it’s your call: save money or have the option to cancel Xfinity at any time.
Xfinity internet service fees
Sadly, there’s no getting away from Xfinity fees, just like with every ISP. Here are a few to watch out for.
- Installation fees: The installation fee depends on the plan you choose and where you live, but we think it’s something you could negotiate.
- One-time fees: Make sure you understand what one-time fees you’re subject to, like activation fees and installation fees, before you order. As always, we recommend negotiating lower fees if you can.
- Early termination fees: There’s a 30-day period to cancel after signing up for a 12-month Xfinity plan, but after that, you can expect a severe termination fee if you cancel early. Xfinity doesn’t list an exact amount, but you’ll pay a fee for the remaining months of your service contract. Yikes!
Xfinity equipment and fees
Xfinity will rent you a cable modem for an extra $11 per month. Most of Xfinity’s modems include a router, so you won’t need to worry about connecting to Wi-Fi.
However, we think it’s worth forking out the cash and buying a modem/router, like this one on Amazon. It will pay for itself in about 10 months, and it’s hands-down the easiest way to save money on your internet bill.
Be sure to check the Comcast Xfinity modem list to make sure the one you want is compatible with the internet plan you’re getting.
Xfinity customer service
Let’s face it: no one likes dealing with customer service reps—from any company.
The American Customer Satisfaction Index’s (ACSI) score of 60 out of 100 for Xfinity puts it near the middle of the pack and ahead of competitors like Mediacom (53), Frontier Communications (54), and Windstream (56).3
Usually when we call Xfinity support, it’s the same old story. The representatives talk over us and constantly try to upsell us.
But from time to time, we’re pleasantly surprised. For example, about a month ago I received a surprise phone call from Xfinity. We had just experienced an outage—about an hour or two at 2 a.m.—and they were giving us a $25 credit on our next monthly bill. I didn’t even have to call in and complain.
These moments can be few and far between, but at least Xfinity is trying to improve.
The bottom line—is Xfinity good?
Xfinity is widely available, and it delivers on speed.
Xfinity is internet service that does what it should: it lets us watch Ted’s hopeless-romantic antics on How I Met Your Mother without interruption. Although we’d love to see its customer service step it up.
Not to mention it offers pretty competitive prices for a wide variety of speeds—2,000 Mbps would make even our tech-savvy friend’s eyes sparkle with glee.
Still not convinced? See how Xfinity stacks up against competitors in some of our reviews.
FAQs About Xfinity
Q: What modem does Xfinity use?
It depends on the plan, but Xfinity promotes its xFi Gateway modem and router combo. There are various models of the xFi Gateway, and if you need to troubleshoot or get started setting yours up, we recommend checking out this xFi Gateway support page.
Q: What router should I use with Xfinity?
If you prefer to buy your own, we recommend this TP-Link Archer CR500 modem and Wi-Fi router combo from Amazon.
We always recommend double-checking compatibility with a Comcast representative just to be sure, or you can check compatible equipment here.
Q: How can I check my speed with Xfinity?
The M-Lab speed test on HighSpeedInternet.com will tell you your download and upload speeds and latency.
Q: Are Comcast and Xfinity the same thing?
Pretty much. “Comcast” and “Xfinity” are often used interchangeably, but Xfinity is specific to Comcast’s TV/internet/voice services.
Q: What is Xfinity Blast! Pro and is it good for gaming?
The Blast! Pro or Blast! plans offer 250 Mbps or 150 Mbps, respectively. Either plan should be speedy enough to pwn noobs in PlayerUnknown’s Battlegrounds (or PUBG) or get your jungle on in League of Legends.
Want to see how other ISPs compare when it comes to MMOs or FPS games? Check out our Best Internet for Gaming review.
Q: Can I bundle my Xfinity internet with TV?
Yes. There are quite a few ways to get internet and TV together with Xfinity. We recommend the Preferred XF Double Play, which gets you 220+ channels (including ESPN and STARZ ENCORE® plus 150 Mbps internet).
1. CNET, “Comcast Is Boosting Internet Speeds, but Not for Cord-Cutters”
2. Federal Communications Commission (FCC), “Measuring Broadband in America Report”
3. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2018”
Have questions? Ask us.
Do you have questions about Xfinity’s internet service that we didn’t answer? Check out our FAQs or ask your own question in the comments below.
Have a complaint? Make it count and tell the FCC.
If you want to help an ISP improve its service, tell the FCC. The FCC’s Consumer Complaint Center is the best place to let your voice be heard.