Metronet’s fiber service offers record-breaking internet speeds that rival major broadband providers, but watch out for extra fees.
7 min readIf you live in certain parts of the Midwest, you may have heard exciting news (and construction noise) of a Metronet fiber rollout happening in your area. Although cable companies still dominate internet access in many areas where Metronet is available, it's worth signing up for this Indiana-based provider thanks to its many great features—including reasonable prices, unlimited data with no throttling, and record-fast symmetrical speeds.
“It provides a very cheap and reliable service,” says Zamero Reyez, a biochemistry Ph.D. student at Purdue University who uses Metronet at his apartment in Lafayette, Indiana. “I don’t feel the need to even explore [other options] because I’m satisfied where I’m at.”
Metronet's cheap fiber plans start at $34.95 per month, a rare deal for a fiber provider. Read this Metronet review to get a close-up view of what Metronet customers are experiencing and whether this fiber provider is worth getting.
“It provides a very cheap and reliable service” -Zamero Reyez, Metronet customer
Guide to this Metronet review:
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Our breakdown of Metronet Internet features
For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.
Want to know how Metronet stacks up? See our full take below.
Speed and reliability
4.8/5
Metronet delivers very fast fiber speeds. Plans deliver symmetrical download and upload speeds up to 5Gbps, all over an ultra-reliable fiber-to-the-home connection. Metronet offers affordable and fast internet plans from 150Mbps to 2GB symmetrical speed for $34.95 to $69.95 per month. Some locations also offer up to 5GB symmetrical speeds.
Even Metronet’s slowest plans are still quite fast for most people. And like all fiber internet providers, Metronet’s symmetrical download and upload speeds make this Wi-Fi excellent for upload-heavy tasks like taking Zoom calls, uploading videos to YouTube, hosting a livestream, or playing VR games.
It’s worth noting that unlike other fiber providers, Metronet fully funds and independently owns its fiber networks, and tends to build where big brand providers like Google Fiber and AT&T aren’t available. “Many communities across the nation currently have limited options for internet service providers, restricting access to advanced technologies. Metronet's multi-gigabit fiber-optic network offers a valuable alternative,” says Katherine Yochum, a Metronet spokesperson.
Dollar Value
4/5
Metronet’s fiber network gets you consistent, reliable, and fast speeds for a great price. All plans start with 12 months of promotional pricing, followed by a $10 increase every year for the next one to three years. Yes, price hikes aren’t ideal, but the plans start at such a low rate that the final prices end up being reasonable. A Reddit user, iPersivol, told Reviews.org that changing to Metronet gave him great value even though the plan is more expensive than other internet options in his area: “I have so many devices (~20) connected and it has never been a problem.”
You can shave off some costs by opting in to AutoPay, which gives you a $25 one-time credit, while paperless billing means waiving a $4.95 monthly fee. There are add-on TV streaming services through MyBundleTV, but there aren’t any discounted Metronet internet with TV bundles.
Although you don’t have to worry about early cancellation fees or data overage charges, there is a mandatory monthly Tech Assure fee, which includes 24/7 technical support and service calls to repair wiring or Metronet-owned equipment. That means even if you accidentally mow over a line (as one customer who spoke with us did), any repairs will be fully covered. You can also request an appointment for “Metronet’s Annual WiFi Optimization” in the month of your plan anniversary, where a technician comes to your home to check that everything is working at peak performance. Happy anniversary!
It can be tempting to opt for Metronet’s 1Gbps, 2Gbps, or 5Gbps speed plan, but faster speeds aren’t always necessary, or even possible to attain. Even if you do sign up for a multi-gigabit internet plan, your speed may vary depending on your equipment, wired or Wi-Fi connection, home size, and the devices you use.
Customer experience
4.5/5
According to HighSpeedInternet.com’s customer satisfaction survey, Metronet ranks above average in customer satisfaction.
The professional installation process can take a few days to a few weeks to complete, but customers say service technicians are friendly and installation is quick. A person 18 years or older will need to be present during the main installation day, which can take a few hours.
Once service is up and running, customers generally find the customer service to be responsive. You can contact customer service by texting a customer support phone number, calling, or using the website’s chat. On the chat service, a bot guides you through a troubleshooting process, exhausting all possible solutions before recommending a technician.
“They sort of have a robot set up to guide you and guide the system on trying to diagnose the issue,” says Reyez, who couldn’t get his TV to connect to Wi-Fi. “It was pretty straightforward. I wish I’d have had a person to talk to, but the Wi-Fi was restored within 30 minutes, so I can’t really complain that much.”
During working hours, customer service representatives were available immediately and answered my questions in a straightforward way both on the phone and web-based chat. One customer service rep I talked to on the phone was quick to dismiss my questions about specific plan prices because I didn’t share my address, but this is to be expected from internet providers because they want to first check if Metronet is available in your location before answering questions.
While signing up can be done either through Metronet’s website or over the phone, canceling requires that you call customer service.
How long it took to get a real human on the phone: less than a minute.
How the chat service is: fast, straightforward, and informative.
Overall quality: 4.4/5
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
Fast and reliable speeds, helpful customer service, and a reasonable price make up the holy grail of a good internet experience. Metronet ticks all these boxes, making it a provider worth signing up for.
Before you hand over your hard-earned cash, think about what speeds you really need. Metronet highlights their 1Gig plan as the best deal, but a lower speed plan is sufficient for average households. There aren't any contracts, so if you wanted to, you could take up the higher speed plans on promo pricing, and then downgrade to a lower speed when the prices have increased. Keep track of any differences in service, if any, and change plans if needed.
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Metronet vs. the competition
Metronet's fiber internet plans will give you an overall better experience than any cable provider, even though you might see that Spectrum and Xfinity offer promotional discounts for a longer period. Both cable providers are generally more expensive after the promotional period is over, and you just can’t beat the reliability and speed of fiber.
A CenturyLink DSL or an AT&T plan instead of Metronet should be your last resort if you don’t have access to Metronet or cable providers, because they’re expensive and slow.
Metronet at a glance
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
*
Offers available to new residential customers only and may not be combined with other offers. MetroNet reserves the right to revoke or modify offers at any time. Taxes, fees, and other terms apply.
Other internet providers
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
†
Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.
‡
Pricing for some packages are for the first 12 months. Some packages require a 1- or 2-year contract.
^
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes $ fees. Limited availability. May not be available in your area.
What we learned from real customers?
Most Metronet users say they experience reliable internet with fair pricing.
The customers we interviewed had this to say:
- Metronet does a good job when customers stream on multiple devices, work from home, or upload content
- Quick and clean neighborhood fiber installation
- A case of not burying the fiber line properly and a few days of repairs
“We’re in 2024. We shouldn't have to wait for things to buffer,” says Kristy Borboa, a marketing agency owner in Bryan, Texas. “The speed is fast. We have one TV, three phones, and two computers going right now."
Borboa previously used Optimum but didn't like the provider's constantly-changing prices and poor upload speeds, so she switched to Metronet in 2023. Now, her household of three loves their home Wi-Fi. "We've got one uploading video and another listening to music," she says. "We don't have any problems with Metronet."
“When they did install it in the neighborhood, it was pretty quick and easy,” says Kristy Borboa from Bryan, Texas.
On the flipside, Borboa was happy with the fiber-burying process. “When they did install it in the neighborhood, it was pretty quick and easy. And they didn't make a big mess, which I appreciate. They weren't sloppy,” says Borboa.
“Growing pains” of a recently constructed fiber network
While Metronet’s newly laid fiber lines are an exciting development for communities that have had few options for high-speed internet, it also means there are “growing pains” as described by PJ Villaflor, a content creator and DJ in Des Moines, Iowa.
“I’m willing to put up with a little hassle for the goal of having reliable, faster internet” -PJ Villaflor, Metronet customer in Des Moines.
Villaflor was initially excited about his new Metronet service because of its symmetrical speeds–a must for uploading videos. But on the second day after his service got set up, the neighboring apartment mowed over his fiber line.
Getting it fixed took several days, and the line was never properly buried. When he came back from his honeymoon two weeks later, he saw that the landscapers had mowed over the line again, so there was no internet connection. (According to Metronet’s website, Metronet may run temporary lines on top of the ground while completing repairs, but they assure that they will bury them within a couple of weeks.)
Luckily, Villaflor had not yet canceled his cable internet plan with Mediacom, which he’s now using as a backup while he waits for Metronet to get back online
Despite his lawnmower woes, Villaflor is determined to stick with Metronet. “I’m willing to put up with a little hassle for the goal of having reliable, faster internet,” he says. He is satisfied with the included Eero router, cashback for agreeing to AutoPay, and even the future price hikes as it will still be cheaper than his Mediacom plan.
Need to contact Metronet?
- Knowledge Base: www.metronet.com/support
- Customer Care: 877-407-3224
- Tech Support: 844-692-6184
- Text/SMS Support: Text "Agent" to 95798
Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.
To put together this review, we spoke with five customers over the phone and a dozen others on Reddit, Facebook, and TikTok. We let their experiences guide our research and shape our conclusions. We also spoke with a Metronet spokesperson and an expert on internet technology about the need for multi-gig internet plans. We looked over the fine print of Metronet’s pricing and speed capabilities, analyzed data from our speed test, pored over public surveys and customer-satisfaction reports, and contacted customer service to gauge the experience. For a deeper look at our review process, check out how we test internet providers.
Ready to sign up for Metronet Internet?
Metronet FAQ
No, AT&T does not own Metronet. Metronet is owned by Oak Hill Capital and the Cinelli family. Metronet announced it has entered into agreements to sell to KKR and T-Mobile.
Metronet's fiber internet plans offer plenty of speed and data for easy, breezy streaming. Its entry-level package of 150 Mbps is sufficient for one or two users, and any package beyond that should easily cover the speed and data needs of households with more than five users.
Yes, Metronet's fiber-optic internet service is good. The provider gets 4.4 out of 5 in our Metronet review and scores high across speed and reliability, dollar value, and customer experience. The main drawback to Metronet's service is that availability is limited, as the company is still building its fiber network.
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