An Honest AT&T Internet Review, According to Customers

AT&T internet is so solid that you may never need customer service help—unless you get caught in a data breach.

AT&T Internet at a glance
ATT
Overall Quality ⁃ 3.9/5
bullet 4.0/5 - Speed and reliability
bullet 3.8/5 - Dollar value
bullet 4.0/5 - Customer experience
man popping out of a laptop with a speech bubbles with Wi-Fi, thumbs up, piggy bank
Brianne Sandorf
May 30, 2024
Icon Time To Read9 min read

AT&T has a lot going for it. It has the nation’s biggest fiber-optic network, providing symmetrical speeds that run up into the gigabit and multi-gigabit range. AT&T also gets top ratings for customer service, and its prices are competitive with other fiber providers (although its plans run a little expensive compared to some competitors). Customers in some non-fiber areas can also get a decent 5G home internet plan through AT&T.

“I have no complaints at all (so far) about AT&T’s internet service,” says Lauren Hannula, who’s had AT&T for over five years. “I’ll remain loyal to AT&T internet as long as I’m able.”

You can’t go too wrong with this provider’s fiber service. However, AT&T’s response to recent data breaches leaves much to be desired—a topic we’ll discuss later as we take a deep dive into AT&T internet’s offerings.

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Get to know AT&T internet: Plans and prices

Plan
Price
Download speed
Type
Details
AT&T Fiber Internet 300$55/mo.*300 MbpsFiber
AT&T Fiber Internet 500$65/mo.*500 MbpsFiber
AT&T Internet Fiber 1 GIG$80/mo.*1000 MbpsFiber
AT&T Internet Fiber 2 GIG$145/mo.*Up to 2000 MbpsFiber
AT&T Internet Fiber 5 GIG$245/mo.*Up to 5000 MbpsFiber
AT&T Internet Air$55/mo.225 MbpsWireless
* Above pricing is after $10/mo Autopay & Paperless bill discount with a debit card or bank account; if using a credit card, then price is $5/mo more.
AutoPay and paperless billing required. Monthly State Cost Recovery Charge in TX, OH, NV applies. . Service subj. to Internet Terms of Service at att.com/internet-terms. Offers may be modified, or discontinued, at any time without notice. Other conditions may apply to all offers. Speeds based on wired connection. Actual speeds may vary. For more info, go to www.att.com/speed101.

AT&T offers two types of internet services: Fiber and Internet Air. The fiber service offers full fiber-to-the-home (FTTH) access, delivering symmetrical speeds over a fiber-optic network. On the other hand, Internet Air is a fixed wireless service that runs over a 5G network. It’s similar to T-Mobile Home Internet and Verizon 5G Home Internet and is mostly meant for customers who can no longer get AT&T’s defunct DSL service where fiber isn’t available.

AT&T Fiber runs a little costly for a fiber service—although its fiber starter plan is about average, it tends to skew higher in price generally and gets more expensive as you go up in speed. However, AT&T Fiber plans don’t have overage fees, contract cancellation fees, or automatic price hikes. Compared to other services, AT&T can actually be less expensive over time, even with a one-time fee for installation and the recurring $10-per-month to cover the gateway rental.

As for Internet Air, it costs a flat $55 a month—no installation or equipment fees required. (You install the equipment yourself and don’t even pay to activate it.) Like with AT&T Fiber, there are no contracts or data limits.

You're in luck if you’d rather not pay full price for your AT&T internet service. AT&T Wireless customers get $20 off AT&T Fiber or Internet Air in certain zip codes. You don’t have to be a legacy customer to get this discount—you can switch your phone to AT&T specifically to be eligible.

In summary, AT&T Fiber and AT&T Internet Air are relatively good deals with several perks that help you get your money’s worth.

What does AT&T stand for?
Heads Up

AT&T stands for American Telephone and Telegraph. It's also one of the oldest utility companies in America—it started as Bell Telephone in 1877.

AT&T internet fees for modem and installation
AT&T Fiber self-installation activation fee$35.00
AT&T Fiber professional installation fee$99.00
AT&T Fiber gateway rental$10.00/mo.

Data as of 04/10/2024.

What makes this review legit?

Our fact-based research process centers on interviews with internet customers across the country to help us understand how internet services hold up against diverse needs and challenges.

To put together this review, I spoke with four AT&T customers, tried (and sadly failed) to get commentary from an AT&T spokesperson, scrutinized prices on the AT&T website, did a deep dive on the recent data breach, and contemplated whether I should get the home internet to go with my AT&T cell service.

how we review products and services

The rundown: AT&T internet by our criteria

For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.

Want to know how AT&T internet stacks up? See our complete take below.

Overall score: 3.9/5

Speed and reliability

internet speed
4.0/5.0

AT&T Fiber is fast and reliable, making it a great option if you work from home, are a serious gamer, or simply don’t want to deal with the inconvenience of spotty Wi-Fi service.

AT&T isn’t among our top five fastest providers, but its fiber service still delivers excellent internet speeds. According to a thousand speed test results from AT&T internet users in 2023, the average speeds were 106Mbps download speed and 118Mbps upload speed—an impressive sign, considering that it’s unusual for a provider to have a faster upload speed than download speed. That type of high-speed capability is excellent if you like to make video calls, post YouTube videos online, or work with other media.

On an AT&T fiber plan, you might even get a faster speed than you expect. Lauren Hannula, an editor in San Diego, pays for AT&T’s base fiber plan, which gives her plenty of bandwidth for her home. “My advertised speeds are 300Mbps download and upload speed, but they’re very often faster than that,” she says.

Not surprisingly for a fiber provider, AT&T internet has also gotten high marks for reliability. In HighSpeedInternet.com’s 2023 customer satisfaction survey, AT&T ranked among the highest providers in the reliability category, scoring less than a decimal point below the highest score. It’s a numerical representation of what customers told me: AT&T doesn’t see many outages.

“I like how fast and reliable it is. I’ve only had one outage in the 5-plus years I’ve had AT&T, and it was resolved within a couple of hours,” Hannula says.

AT&T’s new Internet Air service likely isn’t as formidable as fiber. Like T-Mobile and Verizon’s versions of 5G home internet, AT&T’s 5G-based plan works over cellular networks that can fluctuate in speed or even drop out during the day. But Internet Air is still a new service with limited nationwide availability, so it may take a bit more time before we see hard data on how well it performs. 

Dollar value

dollar value
3.8/5.0

AT&T’s prices are middling in the fiber internet landscape, at least before other providers’ price hikes kick in. It runs more expensive than Google Fiber, the gold standard for fiber providers, by $10 to $75 depending on the plan.

But like most fiber options, next to cable internet providers, AT&T is much pricier. With AT&T fiber, $55 a month gets you 300Mbps download speeds. With a cable provider, $55 a month could get you as much as 800Mbps—at least for the first year, before price hikes kick in. AT&T customer Mike Hayden mentioned this disparity. “It’s kind of expensive,” says Hayden, who works in real estate in Oak Park, Illinois.

However, AT&T still gives you a solid deal, with savings factored in from the absence of data caps, contract cancellation fees, and automatic price hikes. To offset the cost, Hayden tried to negotiate a service discount, and, while he couldn’t get the monthly price down, he did get a $200 Visa gift card. “Which was cool,” he says. Longtime customer Jane Collins in the Detroit metro area says she’s getting a good deal too: “I don’t think they’ve raised my rate—like at all.”

AT&T Internet Air costs $5 less than T-Mobile 5G but more than a comparable Verizon 5G Home Internet plan, putting it right in the middle for 5G fixed wireless.

Customer experience

customer experience
4.0/5.0

There are no two ways about it: AT&T customer service is light-years ahead of some of its competition. The American Consumer Satisfaction Survey, which asks respondents to rate home service experiences on a scale of 1 to 5, rates AT&T as the top fiber provider and second place non-fiber provider. Similarly, HighSpeedInternet.com rates it as the second-best in customer service.

Danny Flanagan of Eastlake, Ohio, says his experience with AT&T customer service was “fantastic!” A regional representative visited his home before installation and explained the internet service and other AT&T offerings. The installation started on time and took just two hours.

But being ahead of other ISPs doesn’t mean AT&T is perfect. For instance, Hayden hasn’t had the best experience with AT&T customer representatives. “There’s an awful lot of scripted ‘we care about you’ talk, but it takes a long time to get an actual human on the phone,” he says. “They do seem to fix issues quickly, though, so the automated phone system hell is a minor hurdle overall.”

AT&T has experienced multiple data breaches over the past few years, putting millions of customers’ personal information at risk in each case. And some news reports argue that the company hasn’t been terribly transparent in addressing them—for instance, spokespeople waited two weeks to release a statement about customer info that was found on the dark web in 2024. Ars Technica even reports this info was actually taken from AT&T in 2021, but that, at the time, the company denied the data was from its customers.

How long it took to get a real human on the phone: The automated phone tree worked really well for me. It listened to what I said, even when I told it I wanted to talk to a live agent. It took about nine minutes to get on the phone with said agent—which happens sometimes when you’re trying to reach a real person, even if it’s not fun. Thankfully, the automated assistant informed me of the wait time and gave me the option of receiving a call back so I wouldn’t have to stay on hold.

How the chat service is: The AT&T virtual assistant can give only pre-canned answers, not all of which hit the mark. I asked what kind of connection AT&T Air is, and it gave me some articles about AT&T Fiber. I could connect with a live agent through the chat only if I already had an AT&T account to sign into.

Overall quality

overall quality
3.9/5.0

If you’re considering signing up for AT&T home internet, you’re onto something. AT&T offers two different internet types to meet various needs, and its fiber service is the obvious standout. But some of its plans can get costly, and we aren’t a big fan of the way it has handled its data breaches.

AT&T internet: What deals and promotions can you get?

AT&T offers a solid bundle deal to new customers: $20 off any internet plan if you already have AT&T Wireless. On top of that, you may be able to find other promotions or deals depending on when you sign up.

deals badge

Right now, when you switch to AT&T Fiber, AT&T will give you up to $150 in Visa gift cards and cover any contract cancellation fees you incur.

AT&T internet add-ons and perks


Use AT&T Smart Home Manager to take charge of access to your home internet setup.

Download the app to go with your Wi-Fi equipment


Use AT&T ActiveArmor to protect yourself from identity theft for $7.00/mo.

Add ActiveArmor to your monthly AT&T Fiber bill


Add DIRECTV to your monthly bill starting at $69.99/mo.

Sign up on the AT&T website


What do customers think of AT&T internet?

AT&T’s internet customers seem pretty crazy about the service. Three out of four customers I spoke with had almost nothing bad to say, which is unusual in the internet sphere.

“AT&T’s fiber network is fast and reliable.” —Lauren Hannula

Jane Collins, a retired healthcare administrator in the Detroit metro area, says internet is the best of the three AT&T services she’s tried. “I would say their internet is reliable. It’s been relatively trouble free,” she says. “The pricing has been stable.”

Danny Flanagan, who lives in Ohio, also raves about his AT&T internet experience, calling everything down to the customer service “fantastic.” He says he’s “looking forward to moving over to the mobile side in the next few months.”

“Fantastic service and experience.” -Danny Flanagan

Meanwhile, Hayden in Oak Park, Illinois, feels more lukewarm about AT&T, although he prefers it to his last provider, Xfinity. “I wouldn’t say it’s a good deal, but it’s comparable to the other ISPs I’ve used,” he says, calling it “better than the alternative in this town.”

He’s been particularly frustrated with his Wi-Fi extender, which goes on the fritz frequently. Still, he hasn’t experienced major outages or other problems with AT&T.

Need to contact AT&T customer service or tech support?

Try any of these routes:

What happened with the AT&T data breach?

If you want to sign up for AT&T, keep in mind that the company recently experienced a data breach. In March 2024, someone released the data of 73 million current and former AT&T customers on the dark web.

“While AT&T has made this determination, it is not yet known whether the data in those fields originated from AT&T or one of its vendors,” AT&T states on its website. “Currently, AT&T does not have evidence of unauthorized access to its systems resulting in exfiltration of the data set.”

In plain English: AT&T claims there’s no evidence that the company itself is to blame, so take your pitchforks to its vendors instead.

Having your info on the dark web is no joke. At best, you lose sleep knowing your private info’s not secure. At worst, a phishing link or leaked password leads to identity theft or credit card fraud. All you can do is change your passwords, cancel your credit cards, and hope for the best.

Apart from issuing the statement quoted earlier, AT&T responded to the breach by requiring customers to change their passwords and offering identity theft and credit monitoring services to some of those affected.

AT&T spokespeople haven’t said how the company plans to avoid or handle a repeat data breach, and they didn’t respond to our request for additional information.

Email
Have thoughts about home internet?

We’re eager to hear from internet customers about their experiences with their home Wi-Fi. Contact us at info@reviews.org to share your thoughts, recommendations, and hot tips.

Where is AT&T internet available?

The two AT&T internet services are available in different locales.

AT&T Fiber can be found in parts of the West Coast, Midwest, and South. And as of January 2024, AT&T Internet Air is available in 59 locations.

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AT&T internet vs. the competition

AT&T internet compares fairly well against top competition. AT&T Fiber isn’t the fastest or least expensive fiber service, but it’s more widely available than many competitors and doesn’t have price hikes.

“When we moved to North Carolina, we didn’t have AT&T as an option on the military base we moved to, and the difference was noticeable,” says Lauren Hannula. “We had to sign up for Spectrum and experienced several outages during our seven months there, as well as regular lags in speed. Once we finally got back here to San Diego, I immediately signed back up for AT&T Fiber.”

As for wireless internet, AT&T Internet Air is cheaper than T-Mobile 5G but just as fast.

Compare internet providers and prices
Services
Prices
Download speed
Upload speed
Connection type
Details
AT&T Fiber$55-$245300-5000 Mbps300-5000 MbpsFiber and fixed wireless
Google Fiber$70-$150^1000-8000 Mbps1000-8000 MbpsFiber
T-Mobile 5G Home Internet$60.00/mo.°72–245Mbps15–31Mbps5G
Verizon Fios Home Internet$49.99-$109.99**300-2300 Mbps10-2300 MbpsFiber
Spectrum Internet®$24.99-$79.9950-1000 Mbps††4-35 MbpsCable and fiber
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.
Price after $5/mo Autopay & Paperless bill discount (w/in 2 bills). Plus taxes $ fees. Limited availability. May not be available in your area.
^ Plus taxes and fees. Upload/download speed and device streaming claims are based on maximum wired speeds. Actual Internet speeds are not guaranteed and may vary based on factors such as hardware and software limitations, latency, packet loss, etc.
° w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts. See full terms.
** Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees
†† Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.

Want AT&T internet? Find it in your area.

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Brianne Sandorf
Written by
Brianne has a degree in English and creative writing from Westminster College and has spent 6+ years writing professional, research-based content. Before joining Reviews.org, she wrote safety and security content for ASecureLife.com. Her pieces and quotes are published across the web, including on MSN.com, Social Catfish, and Parents.com. Hobbies include wearing a seatbelt, wearing a life jacket, and keeping her arms and legs inside the ride at all times. Contact her at brianne@reviews.org.

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