Xfinity Home Security Review 2020

If you already have TV, internet, or phone service from Xfinity, you may as well add home security to the list. Just be wary of the many pitfalls with Xfinity customer service.
Comcast Xfinity logo
Overall Rating 1.75 out of 5
Bundle with TV, internet, phone.
Voice control
Poor customer service
Recent Updates: More than 6 months
With the novel coronavirus outbreak, Xfinity is temporarily suspending the sales of Xfinity Home. The system must be professionally installed, and Xfinity doesn't want to risk the health of its installers or customers by sending techs into homes right now.

In our last Xfinity Home review, we gave the service a solid 3 out of 5 stars. (Craig’s video review will give you an idea of how we felt.)

But when we recently updated our home security rankings, we realized we could no longer score Xfinity that high. Xfinity Home’s prices are hard to pin down, most of the equipment lags behind other brands, and its customer service (through Comcast) may be the worst we’ve ever encountered.

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What customers say
We scoured customer reviews to learn more about Xfinity’s services. Most reviews were scathing, featuring such words and phrases as “absolute piece of garbage,” “one of the worst security systems ever,” “ridiculous,” “useless,” and “disgrace.”
Xfinity plans and pricing overview
Xfinity HomeMonitoring price rangeContractHome automation integrationsLearn more
Comcast Xfinity logoStarts at about $40.00/mo.36 mos. LimitedView Bundles

Data effective 02/04/2020. Offers subject to change.

Like most companies, Xfinity Home security uses professional monitoring to keep an eye on customer security systems. It has multiple monitoring centers so that your professional monitoring stays online 24/7. We’ll talk a little more about this later.

If you’re looking for a self-monitored system, Xfinity’s not right for you.

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Using Xfinity Home
You’ll need high-speed internet to use Xfinity Home. You can get service from a third party, or you can contract with Xfinity to get an Xfinity or xFi Gateway installed in your home.

Xfinity pricing and contracts

Xfinity’s unique in the home security industry because its prices swing wildly, depending on the location. The company treats home security pricing the same way it treats cable and internet costs.

Xfinity bundles

The Xfinity Home Security systems are mostly average, sometimes even below average. (More on that in a minute.) Alone, the cost may not be worth it. But if you’re looking for security, internet, phone, and cable, or if you already have an Xfinity service, bundling with a Quad Play package may be an excellent deal.

Here are some benefits of a bundled Xfinity Home package:

  • Use the X1 DVR to see who’s calling or security alerts on your TV
  • Watch TV on the internet through Xfinity’s website
  • Watch Netflix through your X1 DVR (with TV and internet)

Planning a movie night? Order pizza, trigger the lights to turn on for the delivery driver as they approach, and even pause your movie with a single IFTTT recipe.

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Fun fact
According to Comcast’s Vice President of Xfinity Home Security & Automation, Shuvankar Roy, over 95% of smart home and security system customers bundled with other services like TV and telephone.¹

Contracts

Contracts are going out of style. Sadly, Xfinity still uses them; the company requires a minimum commitment of 36 months for home security. That’s a standard length, the same as ADT’s contracts. Still, we think no-contract services are where it’s at.

ProvidersContract lengthNo-contract option?Learn more
Comcast Xfinity logo36 mos.NoView Bundles
NoneYesView Plans
vivint smarthome logoNone, 42 mos., or 60 mos.YesView Plans
36 mos.NoView Plans

Data effective 02/04/2020. Offers subject to change.

Xfinity home security equipment

What’s included with the Xfinity Base Home system?

An Xfinity Base Home system includes the following:

  • Three door/window sensors
  • Motion sensor
  • Touchscreen controller

The door and window sensors and motion sensors: nothing special. You put them where you most need them, and they help keep you safe like every home security system’s sensors.

The touchscreen controller, on the other hand, is a neato-burrito proprietary device. It can be handheld in addition to hanging, so you can walk around with it and use it as a little security tablet.

“Other Xfinity Home packages include keypads, security cameras, and additional door and window sensors.”
Xfinity control panel

Want something that doesn’t come in one of the preassembled packages? Or need to get more sensors? Comcast sells the following equipment directly if you need to add to your security:

  • Indoor/outdoor cameras
  • Outlet controllers
  • Smoke detectors
  • Zen thermostat
  • Motion sensors
  • Door/window sensors
  • Wireless keypads

You’ll soon also be able to use Leviton Decora Zigbee light switches, dimmers, and plug-in modules with an Xfinity Home security system.

Only a few of the devices come from Xfinity itself, and the additional equipment list is a bit thin for a brand that doesn’t make its own stuff. Since the system’s compatibility is limited, most of the equipment is meh approaching blah.

Security cameras

Two of the biggest buying decisions with Comcast Xfinity are whether to add video to your plan and whether to use Comcast’s proprietary camera. Xfinity has both video streaming and streaming + recording as options.

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Fun fact
Comcast has the largest private cloud in the US.¹

If you buy an Xfinity camera, you get live video streaming included. Right now, Xfinity saves up to 150 video clips and 150 images each day, which are stored for 30 days. From there, you can download and share it if you want.

You can also integrate other cameras like Nest Cam, Canary Cam, and Arlo Pro into your system. For ideas, you can check out our posts for Best Indoor Cameras, Best Outdoor Cameras, and Best Motion Detector Cameras.

Xfinity indoor/outdoor camera specs
SpecsCamera
Inside/outsideBoth
Resolution720p
Field of vision109°
Two-way talkNo
Night visionYes
Weather resistanceYes
Free storage150 images and 150 videos per day for 30 days
Learn moreView Camera

Data effective 02/04/2020. Offers subject to change.

When you have the Xfinity X1 DVR, you can use the voice remote to say things like “front door camera” to view your feed.

Xfinity camera

Source: Xfinity.com

Xfinity features

Xfinity Home has the following benefits:

  • 24/7 professional monitoring
  • Cellular and battery backup
  • Remote arm and disarm with the Xfinity Home app
  • Real-time notifications when activity is detected
  • Additional features included with equipment purchases

Many people underestimate the importance of a cellular connection and battery backup that won’t disappear at the first sign of trouble. Xfinity hits these critical aspects of home security.

While you don’t have to subscribe to Xfinity’s other services, we think Xfinity Home is the best deal when bundled. You can get some awesome features, like speaking commands for the entire system using the Xfinity X1 DVR‘s voice remote. Alexa who?

Xfinity home automation and mobile control

While Xfinity bundles have their own voice-controlled features, the system doesn’t integrate with an Amazon Echo, Google Home, or Apple Homekit. Instead, Comcast has the following partner connections to help smarten up your home:

Mobile app

Xfinity Home app

Xfinity’s mobile app turns your phone into a remote control for your whole home. While it has some bugs, we had a good experience with it, and other users rated it well on Google Play and iTunes.

Remote arming and disarming

One of the biggest benefits of getting Xfinity Home is accessing your system from afar.

Lighting and thermostat control

Turn on some mood lighting and raise the heat without getting off the couch during movie night. Or turn off the lights before you doze off without leaving your comfy bed.

Security alerts

You can see your alerts via text, email, app notifications, and on-screen notifications on your TV (if you get the Xfinity X1 DVR). You can customize the rules, too, so you only get necessary alerts.

Xfinity installation

Xfinity’s a professionally installed system. You’ll have to set aside time for a technician to come to your house.

Installation fee: Around $60

Xfinity customer experience

Xfinity doesn’t offer a classic email customer service option, but you can use Reddit, Twitter, or the direct chat to get help quickly. And, of course, there’s always the phone. Or you can go to a brick-and-mortar Xfinity store if you like that better.

Just to give you a heads up, though: Xfinity’s part of Comcast, and Comcast customer service is legendary for all the wrong reasons. Xfinity Home reviews overwhelmingly state that Comcast reps are unhelpful, even rude, and that just making contact with the company can be a struggle.

But there are some good things too. Ordering’s easy, installation’s convenient, and the professional monitoring aligns with industry standards.

System ordering

You can order an Xfinity Home system online, which is a breath of fresh air compared to systems like ADT. You don’t have to call in to get what you need.

System installation

As we mentioned, with Xfinity, the technician will come to your home to install the system.

Have a previously installed system like an old ADT or Protect America alarm? You may be able to use parts of your existing system and save money on new equipment costs. Just speak with your technician about a takeover.

Incident procedure

You’ll get 24/7 monitoring through COPS Monitoring, which has six professional monitoring centers. You also get backup batteries and 3G wireless cellular connections. With these features, you’ll stay protected from intruders and connected to the monitoring station while avoiding the annoying sirens that come with a system that powers off abruptly.

Xfinity Home recap

Overall, the Comcast Xfinity Home security service covers all your bases, just at an unpredictable cost. If the price is right where you live, Xfinity Home is most effective when you bundle. Add TV, Wi-Fi, and maybe even home phone calling to your plan. That’ll give you a discount on home services, and you can use your phone or X1 Voice remote to control just about everything in your home.

If Xfinity Home isn’t right for you, or if you just don’t want to deal with Comcast customer service, check out our Best Home Security Providers article.

Sources

1. Security Sales and Integration, “How Comcast’s Xfinity Home Is Disrupting Residential Security