Cox Cable TV Review 2022

COX has once again chosen to increase their monthly costs by over 12% from the previous year with the same level of service ..
COX continues its practice of “SURCHARGES” on the bills of customers that do NOT subscribe to sports channels or other higher end services (THAT is involuntary .. and in effect .. this DEFRAUDS the customer who is just on basic services .. )

THAT alone (THOSE “Surcharges” Increased over 60% in this month’s billing — surcharges that are basically extortion to supplement those who actually subscribe to the sports programming and other programming )
let me post here a slice of my trying to resolve and remove the SURCHARGE for services I DO NOT WANT and NEVER Subscribed to ..
” Regional Sports Surcharge (RSS) is a separate line item in the TV section on customer’s monthly bills who subscribe to Essential TV or higher, effective during the 2017 Price Adjustment. Sports Pak and Sports Pak 2 subscriptions do not.” (In other words .. if you have the sports packs and want them and pay for them .. you are NOT charged the SURCHARGE!!!)
YES folks .. those of us who REFUSE to purchase sports programming are being EXTORTED for the sports programming wants of others!)

Finally .. HIDDEN FEES Are EXTENSIVE .. you have to truly understand what you are paying for to avoid even further increases in billings and hellishly increased costs per month!

TAXES do NOT Account for the price increase (SINCE All levels of Taxes DECREASED by $1 per month on each month’s bill over last year monthly billing)
Does COX even care about Customers or Service or even retaining their satisfaction?
I’d say that answer is a resounding NO … NOT at all ..

Then there’s the monthly box you have to add (NO DVR Either go figure) that is PER TV (yes, PER TV .. nothing else will do for COX .. increase it for each TV in the house) .. that was forced on ALL CUSTOMERS That increased the bill by $17 (for just two of these! And that’s before taxes) a MONTH! Despite the previous where we just had the cable direct to the TV and there was no problem with that ..

ENDLESS Attempts of UPSELL .. ENDLESS EXTRA CHARGES .. (DVR on top of those “DUMB BOXES” is an additional (as noted below) now above $25 per MONTH per box on top!

and then there’s no way we can just purchase the boxes outright and LIMIT our costs either ..

SO needless to say .. LACK of customer service .. no reasonable explanation for the extortion of the “Surcharges” that are levied on those of us who do not have the extras ..
and OUTRAGEOUS price increases are the norm …

Cox communications is by far the WORST company I have ever dealt with. I have been a customer with them since 2015, and have only seen one good thing come from them, which was a new technician, and I doubt he will stay with them for long. Cox ALWAYS has its problems: horrible customer service, expensive products and services, and their products and services hardly ever work! What really threw me over the edge was my most recent interaction with them. I only have internet through Cox, and the package I have is $60.00 a month for 100 mbps, which the only cheaper package is something like 5 mbps for $20 less. One day, the internet went down in my area, which wasn’t proposed to come back on till later that night. The next day my internet still wasn’t on, nor the day after that!. On the third day, I called Cox and they said a technician would need to come out as something was also wrong with my router, which I purchased from them back in 2015, and haven’t had any previous problems with it. The technician came out two days later, and informed me that the communication from my router was too high, so he had to place a piece on it that would solve the issue. Like I mentioned, this gentleman is the ONLY good thing to come from Cox. He finished up and left. About two weeks later, my bill came and they were trying to charge me for the technician’s work. I chatted online with someone and they were able to get the technician bill dropped by ADDING FUNDS TO MY ACCOUNT FOR THE FEE instead of waiving it. I thought the problem was solved and I would have my regular bill come out. I planned my bills accordingly, and moved money to a different account for savings that takes days to get money from. The day my Cox bill was to come out, THEY STILL CHARGED ME for the technician’s fee!!! Not only was my account in the negative because I did not plan for the extra money coming out, but now I had an overcharge fee from my bank, and extra money in my Cox account. I contacted Cox that day about the issue, and the guy said that the only way they could refund my money was by a CHECK THAT WOULD TAKE TWO WEEKS TO GET TO ME! I told him no, that it was not acceptable, and that I had done everything to ensure that this wouldn’t happen. He continues to tell me that is the only thing he can do as it was an echeck that the money came from, and could not take the debit card number that is attached to that account to direct route it back. I told him to go talk to his supervisor to straighten things out. A lady came on the line and said she would try to get the check expedited, which still would not solve the problem at hand. Needless to say, I am still waiting on the check from them and I will be looking to find another company, even if it costs me more money in the long run. The ONLY time the supervisor seemed concerned is when I told her I would be reviewing the experience and placing it everywhere I could. I can NO LONGER stand to deal with such an awful company that doesn’t care about their customers, attempts to suck every dollar they can out of their customers, and lacks the communication that is necessary for their inner business. This company is a JOKE. To anyone whom is looking into Cox’s services, do yourself a favor and avoid the headache!!!

This company has the worst “customer service” I’ve ever dealt with. Truly a nightmare. I won’t go into my VERY long story in detail but the one time my house was broken into, their cameras weren’t working or recording and I had no idea so I had nothing to give to the police. I also went without internet for over a month because a problem with the line to my house showed up as an “outage” in their system and because it showed up that way I was told that there was literally nothing they could do and that they would not send a tech out to check the line. AVOID. AVOID. AVOID.