Verizon Fios TV Service Review 2020

Verizon Fios is only available in nine states, but if you live in the area, Fios is a great no-contract option.
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Overall Rating 3.5 out of 5

Guess who’s starting the new year with a brand new look? Verizon Fios.

Fios has made some positive changes and now has one personalization feature that makes them stand out from the rest.

The new personalization process on the Your Fios TV package includes picking your top five channels, and Verizon recommends a channel lineup that’ll be perfect for you. We like the idea of being in control of what we watch, and without an annual contract.

The only real downside is that it’s only available in a few eastern states.

Pros

  • No annual contracts
  • Personalized channel lineup with Your Fios TV
  • High channel count
  • No hidden fees
  • Fiber-optic network

Cons

  • Limited availability
  • DVR fees

Is Verizon Fios TV available in your area?

How much does Verizon Fios cost?

Verizon Fios lets you add on an internet network and a home phone line for a low price.

Verizon’s latest changes to its TV packages and product lineup make this service hard to pass up. The Your Fios TV plan, for instance, gives you a recommended channel lineup of more than 125 channels tailored to your preferences.

More Fios TV and The Most Fios TV plans don’t offer personalization, but check out the channel lineups to see which one is best for you.

For a reasonable price, you can personalize your services with a TV plan, internet service, and home phone line.

Verizon Fios TV plans
PlanPriceChannelsLearn more
Fios TV Test Drive$50/mo.*425+View Plan
Your Fios TV$50/mo.*125+View Plan
YouTube TV$64.99/mo.**70+View Plan
More Fios TV$70/mo.**300+View Plan
Fios TV Mundo$70/mo.**210+View Plan
The Most Fios TV$90/mo.**425+View Plan
Fios TV Mundo Total$90/mo.**215+View Plan

Data effective 1/9/2020. Offers and availability vary by location and are subject to change.
* + taxes & equipment charges.
** + taxes
For new TV res. custs. $12/mo. STB and $15/mo. router charges apply. $99 setup & taxes & terms may apply. Subj. to credit approval & may require a deposit. Fios avail. in select areas.

Verizon Fios Home Internet plans
PlanPriceDownload speedDetails
Internet 200/200$39.99/mo.*200 MbpsView Plans
Internet 400/400$59.99/mo.*400 MbpsView Plans
Fios Gigabit Connection$79.99/mo.Up to 940 MbpsView Plan
Data effective 11/19/18. Offers and availability vary by location and are subject to change.
* w/ Auto Pay + taxes & equip charges
w/ Auto Pay + taxes

If you want to find out more information about Fios’s internet speeds and which internet plan is the best for you, check out our Verizon Fios internet review.

Does Verizon Fios have an annual contract?

Nope. Nada. No annual contract here.

Does Verizon Fios have hidden fees?

Again, none. Fees landed on the Fios TV con list last year, but they’ve gotten rid of them. Yay, Fios! Way to be.

Which channels does Your Fios TV have?

Pick your top five channels, and Verizon will do the rest and recommend a channel lineup.

Your Fios TV comes with ABC, CBS, NBC, FOX, Telemundo, and Univision. Then you get to choose your top five favorite channels, and Fios will recommend a customized channel lineup based on your choices.

Your Fios TV channels you can choose from include the following:

  • A&E
  • AMC
  • Animal Planet
  • Bravo
  • Cartoon Network
  • CBS Sports Network
  • CNN
  • Comedy Central
  • Discovery Channel
  • DIY Network
  • ESPN
  • Food Network
  • Fox News
  • FS1
  • FX
  • Hallmark Channel
  • HGTV
  • MSNBC
  • National Geographic Channel
  • Nat Geo Wild
  • NFL Network
  • Nickelodeon
  • OWN
  • TBS
  • TeenNick
  • TLC
  • TNT
  • USA Network

Premium channels and add-ons

Verizon Fios TV has a pretty awesome premium channel deal. And the simple and easy deals of its premium channels include the following:

  • One premium channel for $15/mo.
  • Two premium channels for $25/mo.
  • Three premium channels for $30/mo.
  • All five premium channels for $40/mo.

Might as well get the $40 deal, since you’ll only be paying $8 per channel. (Woah.) Fios TV offers five premium channels too:

  • HBO
  • STARZ
  • SHOWTIME
  • CINEMAX
  • EPIX

Which sports channels does Verizon Fios have?

And now for the best part: the sports channels. We don’t know about you, but the number of sports channels is a huge factor for us when it comes to picking a TV service. And this fiber TV service is on top of it.

Fios caters to fans of football, basketball, baseball, hockey, tennis, golf, you name it. Also, you’ll get your channels like ESPN and FS1 for some good sports talk.

Verizon Fios has the following sports channels:

  • ESPN
  • ESPN2
  • ESPN U
  • ESPNews
  • FS1
  • FS2
  • Big Ten Network
  • SEC Network
  • CBS Sports Network
  • NBCSN
  • NFL Network
  • ACCN
  • NBA TV
  • MLB Network
  • NHL Network
  • Tennis Channel
  • Golf Channel

Where is Verizon Fios available?

This fiber-optic network is only available in nine states . . . So if you don’t live on the East Coast, we hope you didn’t get too attached while reading this article.

If you live in one of these states, check if Fios is offered in your city:

  • Delaware
  • New Jersey
  • New York
  • Maryland
  • Massachusetts
  • Pennsylvania
  • Rhode Island
  • Virginia
  • Washington, DC

Which devices is Verizon Fios compatible with?

The minute you sign up for Fios TV, you can instantly stream from the Fios mobile app on your device. So watch the new episode of Criminal Minds while you’re waiting in a long line. Possibly the line to return the not-so-cute sweater your grandmother bought you for Christmas. (Sorry, Grandma.)

Verizon Fios’s streaming app is compatible with the following devices:

  • iOS devices running iOS 9 or higher
  • Android devices running Android 4.4 or higher
  • Amazon Kindle and Fire devices running Android 4.4 and higher

How much is Verizon Fios’s DVR?

DVR may or may not be included, depending on the plan you choose.

The Multi-Room DVR with the Fios TV One set-top box comes with 4K capability, a voice remote, 50–200 HD recording hours, and 2–12 simultaneous streams. Additional set-top boxes make it possible for you to watch TV anywhere in the house.

Depending on your plan, a set-top box and/or DVR could be included.

Fios TV set-top box details
PlanEquipment
Your Fios TVSet-top box and DVR not included
More Fios TV1st set-top box included, no DVR
The Most Fios TV1st set-top box and Basic DVR included

The Most Fios TV plan automatically comes with a 500 GB DVR that can record up to 50 HD hours. That’s enough space to record 25 episodes of America’s Got Talent and about 12 movies.

If you want more DVR hours for the whole family to record, there are two more options.

Fios’s recording and storage options
DVRPriceDVR hoursSimultaneous recordings
DVR (standard)$12/mo.50 HD hrs.2
MRDVR Enhanced$20/mo.100 HD hrs.6
MRDVR Premium$30/mo.200 HD hrs.12

Date effective 1/9/2020.

If the set-top box isn’t included in your plan, you’ll have to pay a monthly fee of $12. And an additional $12–$30 per month for the DVR. (A grand total of $24–$42. Yikes.)

Recap: Is Verizon Fios worth it?

This service has one-of-a-kind personalization potential, but will it pan out?

The only question we have for Fios is do we really get all the channels we want by choosing our top five picks? We’ll make sure to update this review after testing it out. But this new personalization option sounds promising.

The DVR fees might be the priciest in the industry, but this fiber TV service is speedy and reliable. Fios also has lots of popular channels, no hidden fees, and doesn’t make you sign an annual contract.

So hopefully you live in one of the cities where this service is offered, or else check out our top TV service providers list for another great option.

Check out which TV providers are available in your area.

Don't think Verizon TV is right for you? Find other providers near you.

What do you think?

Do you have Verizon Fios? What’s your experience with it been? Or do you like a different provider better? Drop us a comment below!

  • Reid

    I have never interacted with a company this infuriating and frustrating to deal with. Between employees outright lying to you, promising to call back and never calling, saying they will do something then not doing it I cannot think of a company less appealing to deal with. I have had better experiences with the DMV and IRS.

    • http://dev-reviewsorg.pantheon.io/ Reviews.org

      I’m sorry to hear that, Reid. TV service providers typically have a poor reputation with their customer service, so these concerns are understandable. Hopefully they’ve resolved these issues that you encountered. Have you switched your service to another TV provider? If so, have you experienced better customer support?

      Verizon typically ranks well in independent, 3rd-party surveys (e.g., JD Power, ACSI, Consumer Reports), so maybe you were among the unlucky few. If you want to try out another provider, DIRECTV, AT&T U-verse, and DISH are usually among the top performers with customer service. We recommend taking a look at our reviews and their websites for more information.

      Another option is Comcast XFINITY. They’ve recently made some great strides to improve their negative reputation. Comcast has a call-back feature where you select a window of time to have their customer service call you back instead of waiting on hold for ~20 minutes. I’ve personally used it twice but I’ve seen mixed success; it completely failed (hung up on me) the first time, but worked as advertised the second attempt. They’ve also partnered with Amazon to create the Amazon Cable Store, so you’ll get to interact with Amazon’s historically better customer service.

      Anyway, I hope this helps. Thanks for the response!

      • susan schroeder

        bs. verizon always has horrible customer service. A wait of 47 minutes is good? Then you get disconnected? Not sure who creates these surveys but it’s got to be skewed.

  • Howard K Feiwus

    Nothing said about extra fees to watch programs on demand that should be free since we are already paying for the service. I watched the first of hbo series “genius” and the following week I need to pay 2.99 per episode for the rest. Verizon nickel and dimes its customers

  • perilun

    Our HOA entered a 10 year agreement to make FIOS Ultimate + Premium Movies, Internet and Voice something we pay $120/m as a homeowner for (use it or not). So … good to see the positives … but I worry about hidden gotchas. The upside is that we paid only $3000 per home for installation!

  • Leogona

    I kinda wish that I had not chosen FiOS. I paid approximately $200 per month for the Ultimate HD custom package.
    I was told by the seller that I could remove the sports package, that contains NFL Network (only available on Sundays during the Regular season), after the season ended and save a couple of dollars.
    Wellll…that wasn’t true. I apparently was told the wrong thing. And since I had the service starting week 16 of the past NFL season, I am stuck with this sports package that is not even available now even after the Super Bowl XLII just completed.
    Then, I wanted to have a STB that “woke” the TV when a certain program was scheduled. Having had FiOS in the past (I never had DVR), with that feature, I was somewhat disappointed when this new “HD, DVR, Ultimate” package couldn’t “wake up” when a program was scheduled.

    After two separate calls, and several complaints from visiting children who overslept because there was no way the TV woke them up, I did have opportunity to switch to two NON-DVR boxes (which were “…being phased out…” according to the very polite CSR on the phone). I had to go to a brick-and-mortar location to return my six week old equipment for two boxes that did “wake up” the TV when programmed.

    The phased out boxes DO indeed wake up the TV.
    -no more oversleeping
    -no more missing the start of a show when you are in another room
    BUT—I also
    **Do not have DVR (I previously didn’t care, but NoW I do…explanation to come)
    **Can not watch OnDemand programming of current season shows on History, VH1, or any other NON PREMIUM channel that I subscribe to (I have every channel) without paying for the previous or previous two week’s episodes. At $1.99 a pop
    **DO NOT know what time it is as these “phased out” boxes do not have a front display

    I do however pay the exact same amount per month as I had previously paid.

    All this….and I have only had FiOS for around 8 weeks (just paid second bill…early)

    I feel that I am paying already for things I cannot use or are not now available to me (unavailable channels, no time on STB, no DVR) but I don’t understand why I am paying the same $200 per month and have so much less.

    perhaps now I can take out that sports package?

    I’ll be calling on Monday…will update post after that to say what transpired.

  • historyshowsus

    As of Mar 2018 a lot of the speculation on the high costs being related to “no contracts” is untrue. All but one of the Verizon FIOS bundles require a two year contract and auto pay. The only package that doesnt require a contract is their least expensive package with their “Custom” TV selection.
    I am in the process of shopping now. Frankly the best deal is DTV for TV with pretty much any choice for Internet and VOIP but I have too many trees between me and the satellites so I’m screwed.

  • Vicki Williams

    FiOS is now slower than Comcast .New FiOS customers for FiOS get high speed internet but existing customers are stuck St 50)50 MPS and FiOS wants more money to raise up the speed for loyal customers.

  • God

    Its a shame that the writer of this article didn’t do their proper research, as their information about Fios plans are obviously false when it pertains to what channels are in what packages. They need to do more research before publishing their articles… #PraiseMe .. Btw, its also a shame that this site cant handle the truth when it is told to them, so they refuse to publish Comments telling them they are wrong! People working at this site probably still wear diapers…..

    • Maria Millett

      Hi there- as you can see by our articles, we want input and want to provide a place for people to comment. We clearly publish comments that disagree with our reviews and with the products we review. We didn’t avoid your comment, I have been on vacation and haven’t been here to approve comments. Also, I am happily potty trained, thank you very much.

  • Melissa Matthews

    i think the Multi-room DVR pricing is slightly out of date. I have the Multi-Room Enhanced service and it is $22/month.

  • Silverado

    Poor custom service. They take away channels and you call in to see what happened. All they can tell you is “it is what it is”. I thought the real saying was “you get what you paid for” but my bill stays the same. Very shady company………