Verizon Fios Internet Review: Customers Call It “Reliable” and “Smooth”

Verizon Fios is a reliable fiber provider, but availability is limited.

Verizon
Verizon Fios Home Internet
4.6 out of 5 stars
4.6
Starts at$49.99/mo
  • Icon Blank
    5/5 - Speed and reliability
  • Icon Blank

    4.3/5 - Dollar value
  • Icon Blank

    4.5/5 - Customer experience
Verizon Fios logo in speech bubble above a cartoon man thinking
Kelly Huh
Jul 11, 2025
Icon Time To Read7 min read

Available mostly in New York, New Jersey, Massachusetts, and Pennsylvania (you'll find it in eight states), Verizon Fios offers top speeds, price guarantees, and high-quality perks for a fair, transparent price. (Verizon also has a great 5G Home Internet service, which we reviewed as well.)

“No complaints about the service so far,” says Darren Hansen, a Verizon Fios customer in Brooklyn, New York. “Haven’t had to interact with customer service—everything has been smooth since we started with Fios a bit over a year ago.”

Unfortunately, Fios's availability is limited, so you may have better luck signing up for a cable provider. Read on to learn more about how Verizon Fios fares in terms of speed, price, and overall customer experience.

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Our breakdown of Verizon Fios internet features

For all our internet reviews, we give a rating based on three main criteria—speed and reliability, dollar value, and customer experience—which we then average to make an overall score.

Want to know how Verizon Fios stacks up? See our full take below.

Speed and reliability

5/5

You’re in good hands with Verizon Fios. The fiber-to-the-home provider is one of Reviews.org’s top five fastest internet providers, which we calculated from a year’s worth of data from customers who ran our speed test.

Fiber internet is especially great for tasks that require uploading content, downloading data-intensive games, or staying on a call. This is thanks to the fast upload and download speeds it offers. Upload speeds are usually quite slow on cable, 5G, and DSL internet, so signing up for a fiber connection through Verizon Fios gives you a boost that you otherwise can't get.

Verizon Fios customers get reliable, fast speeds for streaming shows, working from home, playing multiplayer games online or hosting a 24-hour livestream. Speeds start at 300Mbps and go all the way up to 2Gbps, offering enough bandwidth whether you’re renting an apartment solo or living in a huge house with numerous roommates and 10 or more Wi-Fi devices.

Dollar value

4.3/5

Despite the initial snags of an installation fee and a security deposit, it’s great to see that Verizon Fios has a good range of plans with reasonable prices. It would be worth signing up for the provider, especially since the price guarantee assures you get low monthly fees for three to five years. Considering that many internet providers raise their rates after a year, this is a special perk.

Depending on the speed, plans cost $49.99 to $109.99 per month and come with a price guarantee for two to four years, which means your monthly fee stays the same rate. After this period ends, you may be subject to an increase in your monthly fee. If you are on an existing postpaid Verizon Mobile plan, you also get a discount on the internet portion of your Verizon plan by $15 to $25 per month.

Most customers need to pay for a professional installation, which costs $99. This can sometimes be waived for an exclusive offer on the 1 Gig plan. For some customers, there is an option for self-installation, depending on if the previous tenant at your address had Verizon Fios and Verizon determines there isn’t a need for any additional jacks or professional wiring expertise.

All customers also need to pay a security deposit at the time of the order. This could either be free or cost up to $250, depending on your credit history. Verizon holds your deposit for one year (or six months for Virginia residents). If you pay on time 10 out of 12 months, your deposit will be returned to you (five out of six months for Virginia residents).

Verizon’s Fios plans start at $49.99 a month and come with unlimited data and a free router rental. After the price guarantee period ends, prices increase to the standard rate at the time, which is currently just $10 more than the introductory price (although that may eventually change).

Verizon also caters to customers who previously used the Affordable Connectivity Program with Verizon Forward, a discount plan that offers high-speed internet to eligible customers enrolled in Federal Assistance programs, starting at $20 per month. There is also currently a promo where the plan is free for the first six months. Check out our Verizon low-income internet guide for more details.

Verizon offers tons of add-on services through the myHome portal, allowing you to add discounted streaming, Live TV, and smart home plans alongside internet. 

We track all current internet deals on our Verizon Fios internet plans and deals guide. Don't miss out on ways to save money and get some awesome perks!

Customer experience

3.7/5

Verizon on a whole (including Fios fiber and 5G home internet) gets high ratings for its internet plans, with 95% of customers who took HighSpeedInternet.com’s Customer Satisfaction Survey saying they’re satisfied with Verizon. “I’ve never had to call them for an issue,” says Thomas H., who has been a customer for the past seven years in various locations. “From reliability to performance, it’s everything you can expect,” he says.

In the 2024 American Consumer Satisfaction Index, Verizon Fios scored 77 points, one point higher than the Fiber Internet Service Provider benchmark. This means that customers report slightly higher customer satisfaction with Verizon Fios over most mainstream fiber internet service providers, including Google Fiber.

How long it took to get a real human on the phone: I spent about a minute going through an autoresponder phone tree before I could connect to a live agent. One time, the automated response let me know that I would be waiting for an hour before getting connected, but it only took another couple of minutes. Verizon has a callback service if you don’t want to spend too much time listening to hold music.

How the chat service is: You need to share your address and answer a few questions about your internet usage. The agent is helpful, but they do try to initiate a sale.

Overall quality: 4.6/5

Verizon
Verizon Fios Home Internet
Our Rating
4.6 out of 5 stars
4.6
Starts at$49.99/mo
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.

You get a great deal with Verizon Fios. The fiber provider gets top ratings across multiple customer surveys, and it has a great reputation for its reliability, speeds, and infrequent outages. Some customers may find that connection isn’t strong enough in every part of the home, so getting whole-home Wi-Fi could be a game changer.

“I did have to install a Wi-Fi extender to get consistent connection in the bedroom,” says Reddit user CapriciousSon on a Reviews.org Reddit post. “I think the walls also have something to do with it as they are very heavy and it's a prewar building.”

Verizon’s Fios 300 plan at $50 per month (with AutoPay) is perfect for most households. For heavy data users or those with media-intensive tasks, Verizon’s $75 per month Fios 500 Mbps plan offers an extra 200Mbps download speed to handle more devices.

Hide Caret Down  Light

See all Verizon Fios plans and deals

Verizon Fios vs. the competition

Verizon Fios offers a far better deal than Xfinity and other major cable competitors like Spectrum and Optimum.

A fiber connection with Verizon Fios is more reliable than cable providers like Spectrum or Optimum. And even though Optimum is cheaper than Verizon Fios, the speeds and reliability can't compare.

You can't go wrong with cable internet most of the time—Spectrum and Xfinity both get solid ratings in our reviews. But fiber is still the better option. One Verizon customer told us in a Reddit thread that despite some misgivings about Verizon’s customer service, they still made a point to move to a neighborhood where they could continue getting Verizon Fios service. “I'd eat glass before going to Optimum or Spectrum,” they say.

You can get a budget-friendly plan with T-Mobile 5G Home Internet, which is popular for its simple fixed prices and easy setup. It’s not going to give you consistent speeds in the same way that Verizon Fios does, but if you’re not using the internet to work from home or game heavily, T-Mobile is a decent option.

Verizon Fios at a glance

Provider
Monthly prices
Download speeds
Connection type
View Plans & Deals
Verizon Fios Home Internet$49.99-$109.99*300-2300 MbpsFiber
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
* Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees

Other internet providers

Provider
Monthly prices
Download speeds
Connection type
Compare Providers
Xfinity Internet$14.95-$10575-1300 MbpsCable/Fiber
Optimum Internet$14.99-$2550-100 MbpsCable
Spectrum Internet®$25-$7050-1000 Mbps^Cable
T-Mobile 5G Home Internet$50-$160°72–245 MbpsFixed Wireless
Offers and availability vary by location and are subject to change. Data verified as of the article's publication date.
Pricing for some packages are for the first 12 months. Some packages require a 1- or 2-year contract.
Prices w/Auto Pay & Paperless Bill. Terms apply. Not available in all areas.
^ Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter.
° w/ Auto Pay. Regulatory fees included in monthly price for qualified accounts. See full terms.

What we learned from real customers

Verizon Fios customers who talked to Reviews.org give glowing reviews for the fiber provider, although they say Verizon customer service isn’t the best.

In a nutshell, here is what customers think about their Verizon Fios internet:

  • Satisfied with overall speeds (prefer over Spectrum speeds)
  • Dependability is unmatched for personal and professional tasks
  • No outages
  • Terrible customer service (but rarely a need to interact with it)

Darren Hansen, a Fios customer in Brooklyn, New York, is satisfied with how he actually gets the speeds he is paying for. “Recently I’ve been streaming games using the Xbox Game Pass game streaming service, and it works great on an Ethernet connection from the router,” he told Reviews.org. “When downloading games, I’ve seen almost 500Mbps speeds, which I was impressed by.” Previously, Hansen was on a Spectrum plan, and was dissatisfied with the lower than expected speeds.

Laviet Joaquin, current Marketing Head at TP-Link and a Fios customer for the past five years, is also happy with her experience. “I regularly enjoy superfast speeds, which are essential for my personal and work activities,” she says. If the opportunity arose to switch providers, she wouldn’t take it. “I would remain loyal to Verizon Fios. Its dependability and swiftness are unmatched and essential for my professional and everyday tasks.” 

“When downloading games, I’ve seen almost 500Mbps speeds which I was impressed by.” –Darren Hansen, a Verizon Fios customer in Brooklyn, New York.

Thomas H., a Verizon Fios customer in New York City, is also happy with his 500Mbps business internet plan for his home-based IT consulting firm. “I’ve never had an outage. Not once,” he says. Thomas needs solid internet speeds and connectivity to support backups of virtual machines in his work—a process that requires a large internet bandwidth.

Verizon Fios customer service

While the service may be reliable, one customer on Reddit, lets_try_civility, finds interacting with customer service to be frustrating. “What makes [Verizon Fios] good is that the service is more reliable than anyone else, so I don't need to call as much. But when I do, whoa boy. It's a disaster,” they tell Reviews.org.

“When I do [call customer service], whoa boy. It's a disaster.” – Verizon Fios customer in Brooklyn, New York.

A couple of years ago, they attempted to go through the process of keeping their internet service since they were moving to a place nearby that was also serviceable. However, Verizon Fios wouldn’t let them keep their account and they lost all their account and communication history with the provider. “It's been two years since that moving incident, and the service is reliable and it just works—I'll take it.”

Need to contact Verizon Fios?

How we came up with our rating

reviews.org logo png

How we came up with our rating

Our fact-based research process centers on interviews with internet customers across the country, helping us understand how internet services hold up against diverse needs and challenges.

To put together this review, we interviewed three Verizon Fios customers and chatted with a dozen other customers on Reddit to get firsthand accounts of how the provider performs under various Wi-Fi conditions and whether it delivers a satisfactory customer experience. We also looked over all the details of Verizon Fios’ pricing and speed offerings, checked data from our speed test, compared notes on public surveys and customer satisfaction reports, and contacted customer service to gauge how easy it is to get technical support and answer customer questions. For a deeper look at our review process, check out how we test internet providers.

Ready to sign up for Verizon Fios?

You’re in good hands with a fiber internet provider and Verizon Fios is a stellar example. Enter your zip code to see what kind of deals are available to you.

Verizon Fios FAQ

Yes, HighSpeedInternet.com's Customer Satisfaction Survey reports that over 90% of Verizon customers are satisfied with their service. Reviews.org even spoke to Thomas H., a Verizon user for seven years, who confirmed Fios delivered on its reliability and performance expectations. 

Verizon Fios is known for its fast internet, making the top five in Reviews.org's list of the fastest providers. Fios offers download speeds from 300 Mbps all the way up to 2,300 Mbps, so you won't have a problem finding the right speed for you.

Kelly Huh
Written by
Kelly helps readers find the best internet and mobile services. She’s written about every major internet and mobile provider, spending many of her waking hours decoding the fine print that no one reads. She enjoys digging through statistics and user data to put together Reviews.org’s consumer research analysis and proprietary surveys. She has also reached out to real customers all over the country and talked with them over the phone to see how their services fare in reality. In addition to reviewing internet services, Kelly covers efforts to bridge the digital divide for low-income and rural households—her report on the Broadband Equity, Access, and Deployment (BEAD) program was recently cited in a Supreme Court amicus brief in support of expanding internet access. Her articles have been cited by The New York Times, Fast Company, Telecompetitor, Benton Institute for Broadband, and the Federal Communications Commission. Originally from New Zealand, Kelly graduated from Brigham Young University with a degree in communications and is currently pursuing an MBA at Utah Valley University. She’s based in Provo, Utah, and sometimes bakes cakes (but being in the kitchen truly stresses her out).

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