Verizon Fios Home Internet Review 2020

I have not had problems with Verizon in general. I switched from their 75/75 service to the gigabit and now regret it. The installation went fine and the service is fine. The problem is the connection keeps going down and up like dribbling a basketball. After trying to troubleshoot the connection with me, Verizon gave up and sent me a new router to try that, and that isn’t helping the problem either.

This product is not ready for prime time.

I am a customer with Verizon Fios for 2 years. And just FED up with their service. I never had the connection problems with Time Warner Cable that I do with Verizon Fios. For the $80 a month I spend with them. It sure is a rip off and waste of my money. The service sucks, I can barely watch videos on my phone as the connection is horrible. Not to mention I have Verizon Wireless as well that sucks too! In October when my wireless is up I do plan to switch out of Verizon Wireless and very shortly plan to leave their internet service as well. I think people hype them up to be something that they are not. When I tried to call customer service about my connection problems. All they do is want you to spend more money with them on either upgrading (which I fell for before and essentially am paying more money for even more crappy service) or pay for another device. They don’t wanna do anything to help the existing paying customer. All they want is their money every month and their help is suggesting to spend even more money with them. I honestly would not recommend them to anyone. It’s been painful to have their service! Both Fios and wireless customer service is horrible and their regular services that you pay for every month is horrible! I’m not one to write reviews on any site, however, I am that disappointed with where my money is going to every month! Too much money for crappy crappy service! PLEASE PEOPLE TALE YOUR HARD EARNED MONEY AND GO ELSE WHERE. If not you’ll eventually see why most of these comments are bad ones.

Verizon is so frustrating! I pay hundreds of dollars a month and can only get service in 3 of my 4 bedrooms without having to purchase an extra extender! The customer service reps are generally polite but they have zero authority to keep their customers happy. Sad that they won’t do more to keep customers happy.

VERIZON SABOTAGE?
Since we moved into our house in 1990
we have had phone service via 2 copper landlines (i.e. 2 phone numbers) with Verizon.
One main reason we have kept them is because when the power goes out,
even for extended periods, the phone lines almost always continue working.
On the afternoon of Friday Jan 19, 2018, a salesperson representing Verizon knocked on our door.
He was pitching FIOS, but I told him we were keeping our copper landlines, and wished him luck.
He kept trying to talk to me as re-entered my house and closed the door.

THE VERY NEXT MORNING, our primary phone line no longer had dial tone.
Our second line worked fine.
Unfortunately, no one at Verizon was answering a request for repair call on Saturday,
So I had to wait until Monday to request repair service.
When I finally, after over 20 minutes waiting, got a person to request repair,
I was told that they refused to repair my copper service,
and I must change over to FIOS to keep my phone service.

Our home is now Verizon-free.
Order# D6LJ60203

Feb 2018.
They just ran FIOS into my neighborhood in NJ.
This article is stale and needs to be updated.
They are now offering free install in my area and speeds of almost 1 Gb up and down.

Here’s a disqualifier for Fios over Xfiniity: Fios does not transmit Turner Classic Movies in HD.

WORST experience ever! First they sent their representatives to my door with a ‘one-time-offer’. Next few months they kept sending promo mails saying FIOS is finally available in our building. After I finally called them, I got a HARD INQUIRY on my credit report. I asked if it would be a hard inquiry before agreeing, and the answer was ‘I don’t know’. The guy on the phone was rude and never sounded professional. They sent the equipment, and the technicians came on the agreed date and time but they said they needed to drill the wall and for that I had to get permission from the landlord. Really? After months of receiving mails, a hard inquiry and knocking on my door you say that you can’t provide me with your internet???? I asked them to contact my landlord because it was their job to sell their product, not mine. They never did. I did and my landlord did not give me permission to drill the walls. Why would he – I’m just a tenant, not a big company like Verizon offering internet connection. After hours of talking on the phone it became obvious they would never take responsibility. I asked them to come and pick up the equipment. They said I had to spend my time and drop it off myself. And if I didn’t, I would be charged $100 within next 3 weeks or so. Now tell me how you consider yourselves professional and how excellent your customer service is. To this day they keep sending their mails…

I have to say the same about comcast, the on demand does the same thing. Could there be a third provider out there?
It all sucks

I usually don’t wright reviews but after 5 attempts in the past 2 month to resolve installation issue, I fell that consumer should be aware of what I went through. Extremely frustrated. I signed up for Verizon Fios approx 2 month ago. They ran service wires across the street and across my front lawn and driveway on the first day of installation, they had noted the wires would be buried underground the next day. Two month later wires are still running across my street, front yard and driveway. It is currently a safety hazard for my family and neighbors. 2 people have tripped over the wire already. After 5 attempts trying to get Verizon to come out to do the insulation properly, I give up. They have repeatedly promised and wasted countless hours on the phone and waiting for appointments for the installation to be done. Huge FAIL and bad business. Will never deal with verizon again. Already scheduled Comcast to set up service install hopefully they can deliver. Now they want to charge $300 early termination fee…haha good luck getting that out me.

Buyer Beware: I canceled my Verizon service due to poor service and expense after having been a customer for many years paying over $2,400 annually. I was told my balance was zero and even received a refund check for just under $40.00. Today received a new invoice for $96.00 and called to find out what it was for since there was no description on the invoice. 1.) A $50.00 cancelation fee for a contract I never authorized. 2.) Prorated charges for internet service beginning after I canceled my service through a month after I canceled my service. Verizons defense is that it says I owe the money in their system and are unwilling to correct it. The supervisor (Mr. Parker) also provided no contact information for me to pass this to legal to resolve. I have also since requested a copy of the contract and asked what legal jurisdiction the contract is under and was sent to the website where this information is not easily available leaving me to believe this is business practice rather than an error.