Verizon Fios Internet Review
Verizon’s Fios Internet service is one of the best money can buy. It’s lightning fast, and thanks to its 100% fiber-optic infrastructure, it’s also reliable. With this in mind, it’s easy to see why we highlighted Fios in our best internet service provider and fastest internet provider reviews.
Where Fios falls short is pricing—it can be more expensive than the competition. We think it’s worth the price of admission, but if budget is your primary concern, you might want to look elsewhere.
Verizon Fios prices and plans
Streamlined package choices and no annual contract options soften the blow to your wallet.
Verizon internet plans are pretty easy to understand. There aren’t a lot of plans to choose from, but the range of speed is good. Not to mention the company has flexible contract or no-annual contract options for customers.
|Plan*||Advertised price**||Download speed||Upload speed||Learn More|
|Fios Internet 100/100||$39.99/mo.||100 Mbps||100 Mbps||View Plan|
|Fios Internet 300/300||$59.99/mo.||300 Mbps||300 Mbps||View Plan|
|Fios Gigabit Connection‡||$79.99/mo.||Up to 940 Mbps||Up to 880 Mbps||View Plan|
*Availability of speed varies by location
** Plus taxes, equipment charges, and other fees
Verizon Fios pricing and contract options
Verizon has contract options to fit the individual needs of their users. If you’re a college student or in the middle of your apartment lease, you might prefer a month-to-month plan.
Also, keep in mind that Verizon Fios availability will vary based on where you live.
Verizon Fios service charges
Good news—since Verizon no longer requires an annual contract for internet-only plans, there is no longer an early termination fee to worry about when you’re doing a month-to-month plan. You’re free to leave if you don’t like the service for any reason. And you don’t have to pay several hundred dollars to do it.
That means the only major charge to worry about is setup.
- Setup: There is a one-time $99 standard setup charge associated with activating the service.
Verizon Fios equipment charges
The router rental charge is $10 per month. This is par for the course with ISPs and not really avoidable, unless you bring in your own compatible router.
You can also buy the router outright for $149 from Verizon if you want to avoid the monthly charge, but this will save you money only if you plan on keeping the service for more than 15 months.
‡ Availability varies. Gigabit network connection to your home. Actual speeds vary due to device limits, network, and other factors. Avg. speeds betw. 750-940 Mbps download / 750-880 Mbps upload. Limited-time offer for new Internet res. custs. Promo rates via bill credits and increase after promo period. $10/mo. router charge applies. $99 set-up & other fees, taxes, equip. charges & terms may apply. Auto Pay (ACH or bank debit card only) & paper-free billing req’d. Subj. to credit approval & may require a deposit. © 2018 Verizon
Verizon Fios Internet speed and data
If you look at the Verizon Fios plans, you’ll see names like 100/100 and 300/300. That’s meant to indicate both the download speed and upload speed are the same. Verizon tends to make a big deal about this, and honestly you should, too. It means any media sharing you do will be significantly faster than with most other providers (content creators rejoice!).
Actual speed vs. advertised speed
If you read most ISP advertisements closely, you’ll see that when they talk about speed, it’s usually preceded by an “up to.” That’s because the actual speed you experience on the network can vary quite a bit depending on network congestion, infrastructure issues, interference, and other factors. So, how does Verizon’s actual speed measure up?
Well, according to the FCC’s most recent Measuring Broadband America report, all of Verizon’s Fios plans deliver actual speeds above what is advertised.1 The average Fios connection delivered between 106% and 111% of the advertised speed. This isn’t just because of fiber optics, either—to compare, Frontier’s fiber network averaged just 87% of its advertised speed. Verizon’s network really is just that good.
If you aren’t a heavy internet user, the Fios Internet 100/100 plan is the most economical plan offered. We think forty bucks is a reasonable price for 100/100 Mbps, and you still get the fast upload speeds Verizon is known for.
If you’re a streaming and gaming junky like us, you’ll want something a little faster than the 100/100 plan. While 100 Mbps is plenty to stream Netflix, multiple users will eat it up fast.
The Fios Internet 300/300 plan has you covered here, with plenty of bandwidth for gamers, streamers, and download junkies. In fact, we think Verizon is one of the best internet providers around for gaming and streaming.
Verizon Fios customer service and support
How to handle Verizon’s customer service
We started with the support site and found it fairly easy to navigate. The online chat was responsive, and the representative was helpful in answering any and all questions we asked. And when we called the support line, we were met with a friendly and helpful representative.
Now, we’ve heard of a few cases in the past where Verizon support didn’t seem to keep records of customer interactions between calls, leading to problems on follow-up calls. We clearly can’t speak to how widespread that issue is since we had a different experience, but it’s something to keep in mind. If you’re worried it might happen to you, we suggest taking notes during your call with a representative. That way, you can recall details later.
If you’re having Fios set up in your home, you’ll need to plan ahead because installation times vary based on whether your home is pre-wired for fiber. Verizon’s helpful installation documents inform you that if your home is pre-wired for fiber connections, setup will take 2.5–4 hours. If your home isn’t wired for fiber (and it probably isn’t), it can take 4–6 hours.
Verizon also provides a checklist of things to have ready before your appointment, and we’d suggest following it to make things go as smoothly as possible.
The bottom line
With Verizon Fios, consistency is the key word.
Simply put, Verizon Fios is fast, reliable internet service. It isn’t the cheapest around, but it gives you the most value for your money.
And truth be told, we don’t mind paying a little extra if it means a better internet experience. Overall, we highly recommended Verizon Fios if you have the budget for it.
Have a question? Ask us.
Did we miss anything? Does your experience with Verizon differ from ours? Let us know in the comments below.
Have a complaint? Make it count and tell the FCC.
If you’re frustrated with your ISP, the best place to lodge a complaint is with the FCC. This is the best way to be heard and actually impact the industry.