Ziply Fiber Internet Review 2021

Ziply Fiber’s fiber internet service is likely a win, but avoid its DSL internet if you can.
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Our Rating
PlanPriceDownload speedDetails
Internet 30/30$2030 MbpsView Plan
Internet 100/100$40100 MbpsView Plan
Internet Gig$601000 MbpsView Plan
PriceDownload speedDetails
$2030 MbpsView Plan
$40100 MbpsView Plan
$601000 MbpsView Plan

Ziply Fiber recently bought Frontier internet networks in Idaho, Montana, Oregon, and Washington. While its DSL service leaves a lot to be desired, the price is right for its fiber internet service. Plus, you get unlimited data and no contract, two winning features that shouldn’t be ignored.

But are Ziply’s price hikes, slow DSL internet speeds, and poor customer service worth your while? Let’s dig in and find out if it’s the right internet service provider (ISP) for you.

Pros

  • Low promo prices for fiber speeds
  • No contracts
  • Unlimited data

Cons

  • DSL speeds are typically too slow
  • Price hike after one year

Look for Ziply Fiber internet service in your area.

Ziply Fiber prices and plans

Ziply’s fiber internet comes at a great price, but its DSL internet is too slow for comfort.

Ziply Fiber’s promotional prices are right on par with most of the competition. But its price tag for gig internet service (1,000 Mbps) tips the seesaw toward the cheap end.

That said, Ziply’s price for its DSL internet service is high. You’re promised speeds up to 115 Mbps, but more likely, you’ll get 45 Mbps or slower speeds.

Ziply Fiber promotional prices
PlanPriceDownload speedData capDetails
DSL Internet$35*115 MbpsUnlimitedView Plan
Internet 30/30$20*30 MbpsUnlimitedView Plan
Internet 100/100$40*100 MbpsUnlimitedView Plan
Internet Gig$60*1000 MbpsUnlimitedView Plan
Data effective 11/10/20. Offers and availability vary by location and are subject to change.
* For 12 months

We checked approximately 20 different addresses on the Ziply Fiber site in order to find a 115 Mbps DSL plan. We found that most towns with Ziply’s DSL service got speeds around 45 Mbps (Richland, WA), 25 Mbps (Coeur D’Alene, ID), and even 1 Mbps (Bothell, WA). And of all the addresses we checked, the only town lucky enough to get the max DSL speed of 115 Mbps was Kennewick, WA.

The other side of the Ziply Fiber tale is that the prices you see here go up after one year. This is pretty common practice in the internet industry, but it’s good to know what to expect after the promo period ends. Here’s what Ziply Fiber prices look like after one year.

Ziply Fiber internet prices after one year
PlanPromo pricePrice after 1 yearDownload speedDetails
DSL Internet$35/mo.*$40/mo.Up to 115 MbpsView Plan
Internet 30/30$20/mo.*$40/mo.30 MbpsView Plan
Internet 100/100$40/mo.*$60/mo.100 MbpsView Plan
Internet Gig$60/mo.*$80/mo.1,000 MbpsView Plan

Data effective 2/1/2021. Offers and availability vary by location and are subject to change.
*For 12 months

Long story short? We don’t recommend Ziply’s DSL internet service unless it’s the only choice you have. (It’s still far cheaper than satellite internet.)

But if you can get its fiber internet service, you’re looking at a cheap promotional price paired with unlimited data and no contract. That makes Ziply’s fiber internet a win for us.

Is Ziply Fiber internet cheap?

If you’ve got more than one choice for internet, you’re likely comparing Ziply Fiber with Xfinity or Spectrum. The good news is, these ISPs are pretty much matched on pricing for the download speeds you get—up until 1,000 Mbps speeds, that is.

Once you hit gig speeds, Ziply Fiber’s price is extremely hard to beat. And when you factor in that it also comes with unlimited data and no contracts, it outweighs even Xfinity. Only Spectrum matches those two perks with its own unlimited data and no contracts, but you’ll pay over $100 for the Spectrum gig plan.

Ziply Fiber price comparison
ProviderMonthly priceDownload speedsData capLearn more
Ziply Fiber$20$60301000 MbpsUnlimitedView Plans
Xfinity Internet$19.99$79.99151000 Mbps11.2 TBView Plans
Spectrum Internet$49.99$109.99^100940 MbpsUnlimitedView Plans
Data effective 11/04/20. Offers and availability vary by location and are subject to change.
For 12 months.
For the first 12 months. Some packages require a 1- or 2-year contract.
^ For the first 12 months.

As for the Ziply Fiber DSL internet plan, you’re likely comparing it with satellite internet plans from Viasat and HughesNet.

Satellite internet is expensive in general, with prices as high as $150 a month. And we caution you that it comes with extremely low data caps and high latency.

But it might be a blessing if you live in a town like Bothell, Washington, and can get only 1 Mbps speeds from Ziply. Check out our Viasat versus HughesNet comparison to see if either of these satellite ISPs might work better for you.

Where can you get Ziply Fiber?

Thanks to its recent purchase of a part of Frontier Communications’ fiber network,1 Ziply Fiber now serves areas in Idaho, Montana, Oregon, and Washington. And luckily for some residents, Ziply plans to upgrade the existing DSL network to a faster fiber network.

When we searched for Ziply’s DSL prices, we noticed that DSL service addresses also got invited to sign up for updates on Ziply’s fiber network expansion.

You can also check to see when certain towns expect to get Ziply’s fiber-optic network upgrade.

Ziply Fiber internet speed

Ziply gets speeds up to 1,000 Mbps, but the real treasure is unlimited data.

Ziply Fiber offers a wide range of download speeds that fit the bill for most every online need.

And while we wouldn’t recommend its DSL internet plans or its 30 Mbps for most internet users, those plans are available for anyone who barely uses the internet and would rather save some cash.

Ziply’s 100 and 1,000 Mbps plans, on the other hand, are a sweet spot for smaller families and larger families or internet power users, respectively.

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We can help. Check out our internet speed guide for some easy answers.
Ziply Fiber advertised download speeds and upload speeds
ProviderDownload speedsUpload speeds
Ziply Fiber301000 Mbps71000 Mbps

Unfortunately, we don’t have any info on whether Ziply actually delivers the speeds it promises. But we’re willing to bet that its fiber internet plans perform well.

If you’re paired with Ziply Fiber’s DSL service for now, you’ll likely see your internet speed go up and down. DSL is an older technology that uses your telephone line to deliver internet to your home.

So it’s easy for a DSL signal to get weaker, making your internet connection poke along at a speed slower than what you were promised.

Data caps

Ziply Fiber gives you unlimited data on all its plans—even the DSL plans.

That’s amazing because if you’re like us, your data usage started going through the roof in 2020.

Ziply Fiber contracts, equipment, and fees

Good: No contracts and pared-down service fees. Bad: Limited support for your own equipment.

Great news: Ziply Fiber says no contracts for any of its internet plans. Zip, zilch, nada.

Equipment

Ziply Fiber’s routers cost you $10 a month to rent whether you’ve got its DSL or fiber internet service. If you’ve got a large home or need to get a Wi-Fi signal through brick walls or other obstructions, you can upgrade to the Whole-Home Wi-Fi package for $20 a month.

  • Fiber router: $10/month
  • DSL router: $10/month
  • Whole-Home Wi-Fi: $20/month

The good news about using Ziply Fiber-branded (or Frontier-branded) equipment is that you get a free upgrade if you update your service and need a new modem or router.2

And the Whole-Home Wi-Fi system uses CommScope X5042 Wi-Fi extenders with Wi-Fi 6,3 so you shouldn’t need to upgrade them any time soon. Your $20 a month gets you up to three extenders to envelop your home in a stronger Wi-Fi signal than just one wireless router could provide.

If you prefer to save money by buying your own modem or router, just know that Ziply discourages that. The ISP states that it supports only the modems and routers its technicians install. But it doesn’t outright say “No” to using your own equipment either.

This is pretty normal for fiber internet services, since fiber uses an Optical Network Terminal (ONT). The ONT is usually installed on a wall inside your home, so it’s a good idea to have a technician install it so everything is set up properly.

Heads Up icon
You might pay a labor fee if you use your own equipment.
Heads up: If you need a technician to visit your home and fix your Ziply Fiber service, you might end up paying a labor or “Premises Visit” fee if you use your own equipment.4 This applies only if the technician determines that the problem was due to your equipment. But be warned, Ziply doesn’t state how much the fee costs.

Service fees

Ziply Fiber’s service fees don’t stack up as much as other ISP’s fees. That’s great, because no one likes getting a bill that unfolds all the way to your feet because the list of fees is so long.

Here are a few one-time and monthly fees you can expect from Ziply Fiber:

  • Installation fee: Currently, Ziply Fiber offers free pro or self-installation for both fiber and DSL services.
  • Equipment fee: $10/month for a basic router, $20/month for the Whole-Home Wi-Fi package.
  • Late payment fee: $9 for each late payment.
  • Early termination fee: None, because Ziply Fiber doesn’t require contracts.
Megaphone icon
Going away for a while? Ziply can put a hold on your services.
Got a mission, deployment, or other long trip planned? Ziply can freeze your service and fees for one to nine months.5 Give them a call to find out if you qualify.

Ziply Fiber customer service

Ziply Fiber’s customer service isn’t good, just the bad and the ugly.

We usually rely on the American Customer Satisfaction Index (ACSI) to get a well-rounded view of how good or bad an ISP’s customer service is. But the ACSI hasn’t rated Ziply Fiber.

We do know, however, that the ACSI gave the internet industry as a whole a score of 65 out of 100.6 That means we should all temper our expectations when it comes to calling up a customer service rep no matter which ISP we use. Ugh.

We’ve seen a lot of complaints about Ziply Fiber’s internet speeds, including one from Penny B. that said “We had a faster, more reliable connection with dial-up.”7 Scathing, but we feel the frustration.

If your Ziply Fiber speeds aren’t living up to your expectations, we have a few tips to try when you call customer service. Or you can try fixing the problem yourself with these internet speed tricks.

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What’s your internet speed?
Does your internet feel slow, but you can’t prove it? Try our free internet speed test to see what speeds you’re actually getting.

Our picks: The best Ziply Fiber internet plans

Best for small-ish families: Internet 100/100

Who it’s best for: Smaller households of one to four people who enjoy streaming and gaming.

Why we picked it: 100 Mbps is a great starting speed for a smaller household. You’re able to take Zoom calls while your kiddo watches Cocomelon in the next room. (Instead of photobombing your video call, right?)

Internet 100/100
Ziply Fiber
Download speed:
100 Mbps
Data cap:
Unlimited
$40 a month

Data effective 2/1/2021. Offers and availability vary by location and are subject to change.
*For 12 months

Best for home businesses, power users: Internet Gig

Who it’s best for: Running a home business, dealing with large files, or just online 24/7? Then this gig plan is for you.

Why we picked it: This is one of the lower-priced 1,000 Mbps plans we’ve seen out there, and even when the price bumps up to $80 a month after one year, it’s not a bad deal.

Gig speeds are great for anyone who deals with large files like PDFs, YouTube videos, or raw photos. And with matching upload speeds, you’ll have no problem uploading your work to the internet if you need to.

Internet Gig
Ziply Fiber
Download speed:
1000 Mbps
Data cap:
Unlimited
$60 a month

Data effective 2/1/2021. Offers and availability vary by location and are subject to change.
*For 12 months

Pair Ziply Fiber with Roku

You can add a Roku Streaming Stick+ to your Ziply Fiber internet plan for $5 a month extra.

We rated the Roku Ultra four out of five stars, noting that Roku is an “affordable, powerful, and all-purpose streamer” with lots of free content. We think you’ll enjoy Ziply’s deal on the Roku Streaming Stick+ too.

Ziply Fiber internet + Roku
Streaming serviceFeaturesDetails
The Roku Channel logoPrice: $99.99

Stream quality: HD, 4K
Learn More

Data effective 2/1/2021. Price and channel inclusion vary according to location.

Recap: Is Ziply Fiber good?

Ziply Fiber offers excellent promotional prices and fiber internet speeds, but its DSL service is lackluster at best. We’re also a bit skeptical that you’ll get the speeds you’re promised, since multiple customers complained about slow internet.

But Ziply’s unlimited data and lack of contracts sweeten the deal, so at least you won’t be ponying up a wad of cash for cancelling your service or going over a data cap.

  • Prices and plans: The promo price for Ziply Fiber is hard to beat—unless you’re stuck with its DSL internet. We’re also excited that every plan comes with unlimited data.
  • Speed: We don’t recommend Ziply’s DSL internet or 30 Mbps fiber plan, but its 100 and 1,000 Mbps plans should cover most anyone’s online needs. (Just be warned that your download speeds may be slower than expected.)
  • Contracts, equipment, and fees: You don’t need to sign a contract with Ziply, and its equipment fees are reasonable. But you may not get full support if you use your own modem or router.
  • Customer service: All internet customer service is B-A-D. Sadly, Ziply Fiber is no exception from what we’ve heard.

Ziply Fiber internet promotional prices recap

  • DSL Internet: $35/mo.*, up to 115 Mbps download speeds, unlimited data
  • Internet 30/30: $20/mo.*, 30 Mbps download speeds, unlimited data
  • Internet 100/100: $40/mo.*, 100 Mbps download speeds, unlimited data
  • Internet Gig: $60/mo.*, 1,000 Mbps download speeds, unlimited data

Data effective 2/1/2021. Offers and availability vary by location and are subject to change.
*For 12 months

Ziply Fiber FAQ

Is Frontier now Ziply Fiber?

Ziply Fiber bought some of Frontier Communications’s network in Idaho, Montana, Oregon, and Washington in 2020. That means a portion of Frontier’s network is now Ziply Fiber—but Frontier internet service still exists in other parts of the US.

If you have additional questions, Ziply Fiber created an FAQ page for former Frontier customers.

Random trivia time: Did you know that part of Frontier’s network in California, Florida, and Texas used to belong to Verizon Fios?8

What are Ziply Fiber standard rates?

Ziply Fiber’s standard rates, or prices after your promotional period ends, cost $5 to $20 more per month. Here’s what the standard rate is for each Ziply Fiber internet plan.

Ziply Fiber internet prices after one year
PlanPromo pricePrice after 1 yearDownload speedDetails
DSL Internet$35/mo.*$40/mo.Up to 115 MbpsView Plan
Internet 30/30$20/mo.*$40/mo.30 MbpsView Plan
Internet 100/100$40/mo.*$60/mo.100 MbpsView Plan
Internet Gig$60/mo.*$80/mo.1,000 MbpsView Plan

Data effective 2/1/2021. Offers and availability vary by location and are subject to change.
*For 12 months

How does Ziply Fiber work?

Ziply Fiber uses either fiber-optic or DSL technology to deliver internet to your home.

Fiber-optic internet uses light signals to transfer data to and from your devices and requires an Optical Network Terminal (ONT) instead of a traditional modem.

DSL internet uses your phone line to transfer data into your home, though you can still make a phone call while you’re online. (Not like the dial-up days, right?) DSL technology is older than fiber tech, and it’s more prone to slow internet speeds than fiber.

Whether you get Ziply’s fiber or DSL internet depends on where you live. But Ziply is upgrading those DSL connections to fiber in multiple communities.

Where is Ziply Fiber located?

Ziply Fiber headquarters are in Everett, Washington, and it serves cities and towns in Idaho, Montana, Oregon, and Washington.

Sources

  1. Mike Rogoway, Oregon Live, “Ziply Fiber Completes $1.4 Billion Acquisition of Frontier’s Telecom Business in Oregon, Other Western States,” May 2020. Accessed February 1, 2020.
  2. Ziply Fiber, “Routers and Modems for Your Ziply Fiber Services,” May 2020. Accessed February 3, 2021.
  3. CommScope, “CommScope’s Innovative Home Network Solutions Will Deliver Wi-Fi 6 Connectivity to Ziply Fiber Subscribers,” October 2020. Accessed February 3, 2021.
  4. Ziply Fiber, “Ziply™ Fiber Terms of Service for Inside Wire Maintenance,” May 2020. Accessed February 3, 2020.
  5. Ziply Fiber, “Cancel Your Service,” 2021. Accessed February 3, 2021.
  6. American Customer Satisfaction Index (ACSI), “ACSI Telecommunications Report 2019–2020,” June 2020. Accessed February 3, 2021.
  7. Penny B., HighSpeedInternet.com, “Ziply Fiber Customer Reviews,” August 2020. Accessed February 3, 2021.
  8. Frontier, “Introducing Your New Frontier Communications,” 2016. Accessed February 3, 2021.