Spectrum TV Service Review

OMG! DON’T get this “service!” Their customer service is abusive. They list a phone number to call if you have questions about your bill. It’s right on the bill. I called it and was asked several survey questions about vacationing in Florida. I wanted to speak to someone about my bill. The questions demanded answers to continue. I answered no to everything and then was asked if I wanted to register for a cruise. I checked and re-checked. I called the number ON MY BILL. I did not mis-dial. The call finally hung up on me.

I called another number I have for Charter and got jerked around by Brianna in the Cancellation department. She said she’d take care of things and put me on hold for 10 minutes and then the call was dropped. I called back and got jerked around by Eric for another 20 minutes. He insisted on reviewing my “options” FIVE TIMES!!! Chuckling here and there… GRRRR!!!!!!!!!! All I wanted to do was cancel the service someone didn’t cancel when I called nearly a month ago and was being charged TWICE for. He would not stop with the options. I SCREAMED at him to STOP and he STILL WOULDN’T. He tried to upgrade my service and charge me more money. He was trying to sell me! He tried to say that since I had the service longer than 30 days that I had to pay for it – remember, I canceled it nearly a month ago. He said that the call was not completed so whoever I spoke to then just didn’t do their job.

Funny thing about that – I waited on the line after she said goodbye for maybe 2 minutes so I could do the survey but no survey so I hung up.

So, back to Eric. I reminded him of the day I started the service and today’s date. It’s been exactly 30 days. He apologized and FINALLY did what I asked. He took off the charges and canceled the service. I’ve spent over an hour on this when it should have been taken care of nearly a month ago. Now I have a headache. Thank you Charter/Spectrum. Changing your name won’t help your service. Being honest and fair is all that will work.

Spectrum is horrible. They dont offer whole house dvr and the customer service agents are rude. Time warner is incredibly expensive compared to others. I’m so disgusted with Spectrum. OMG. RUDE customer service, refused to give price for service after I waited for them to check for 10 minutes. HORRIBLE! HORRIBLE!

Just like some of the other reviewers, DO NOT GET THiS SERVICE. I was a TWC auto pay customer before it became spectrum and never had issues with the service, signal or payment. Life it self has forsakable things happen which can’t be prevented to the minute. I had water damage (fungus and spores invaded the walls of my home making it not livable)cause by an upper unit in my property and took me more than 4 months to get it livable, understanding that it will take me longer to go back on my property I determine to cancel all my services except the phone line (which is not land line and pay $10 extra on my alarm system for that reason) as nobody was living there I felt more secure living my alarm service. I went to spectrum offices on January to return the cable box and cancel tv and internet, I told them the property was empty and nobody living there but that I only needed the phone line due to my property been empty and me feeling more scure if something happened the alarm dispatcher can contact us on any of the phone numbers connected, hence why I didn’t return the modem as it is needed for the phone line to work so I assume it was fine and the spectrum associate didn’t specify anything just confirm my cancellation of services and I leave it like that, assuming my service is cancel and that is the end of the story. Like I said life itself has un forsakeable things happen, not even a week passed my cancellation I got rushed to the hospital with a diagnosis of a thyroid storm. I spend the majority of the month at the hospital feeling like a was fighting for my life, trying to desire wat treatment to follow and praying that I take the right one for me and my family, not a single of my thoughts where given to my spectrum service, on February I was finally better and could be in contact with my family I had radiation done and I was uncommunicated of the world. Little by little I re took my life back, still living out of the charity of relatives and friends as not a permanent address due to the water damage on my property. This month of March after not been on my property since January I got all of my mail, mostly junk mail as all of my payments ar done on line or with auto pay. I got the paper statement from Spectrum which is just a confirmation of the services paid by auto pay. This statement is $5 and change more than when I just had the bundle. I called customer service and they fought to the bone awfully unresponsive of my rant as i stated I am been terrible upset, let me just rant lady , but no, instance the “lady” been the supervisor Won’t let me rant at all until I run out of breath and then try to explain why I was charged, but oh! No I got interrupted and as a form of mechanism I interrupted back making my brain unresponsive to her explanations, in between interruptions I try to tell her in a sinical way that I was admitted at the hospital and I telling the doctor “wait do not treat me jet doctor let me confirm that my spectrum service has been cancel so I can spend the month feeling like s&@t afte treatment”. She said “well I had been admitted to the hospital before and that doesn’t mean that I don’t have to pay my obligations, and my response was as well as I know that!!! That is s why I have auto pay and that is why you got paid fo the month of February as I was prostrated on a hospital bed and I didn’t get my mail until this month of March, what I believe is unfair to me is pay for a service that I didn’t use, and her response was that I had The Who,e month of February to know I was been charge still . I have auto pay on most of “my obligations ” but it is no right that I have to pay for a service that I didn’t use in the first place and that I assume was cancel in the first place, after a while going on of with her it is a fact that she is getting me more work out than a tooth ache, so I asked to be transferred to another supervisor, she then allegedly said “this is an escalating position and I am it, I am the supervisor ” so aparantly she is the one and only supervisor so my advice to you SAVE YOUR BREATH, do not try to cancel your service on an spectrum office as aparently for what the “ms supervisor ” says it needs to be done on the telephone with a supervisor, which I am assuming she is as stated on my previous note to her response to me requesting been transferred to another supervisor.
Keep it in mind that I wouldn’t had mind loosing the over $200 if she had let me rant for a while and then she could explain why I was stupid enough to know that my service is not considered cancel until I apparently called a supervisor to cancel.

Since spectrum took over , our internet SUCKXXX . When I say sucks ,it literally SUCKS so bad that I want to throw their service bk to their face. We can’t even watch a movie or use anything without it freezing , breaking up or just simply not working. How irritatingly is it when u are doing some important stuff and the thing freezes. Not only it take s my motivation , it’s simply very very very frustrating. As am watching a movie right now and the internet freezes literally every 30 secs. Time to change the freaking service from spectrum. Their goes another customer who pays a lot in every bill. KEEP YOUR CRAPY SERVICE. You know the worst part is people knocking our door trying to convince to but more stuff to add. PATHETIC. U can tell am pissed. Sorry for bad review but it’s the truth n fact from our very own experience. Like what happened????

Stay away from spectrum!! Worst service ever!!

Today I was called at 5:10 pm telling me that my cable wire was down acrossed my road and the fire department was at my house. I was just a few doors up, so I was home in a minute. The 1st responders told me that Spectrum had been called and was on their way. The 1st responders had got the cable wire above the road and tied to a tree. The cable wire was still across my driveway. After I seen everything was ok, and I could do nothing at the moment, I left at 5:45 pm. I returned home at 6:50 pm and no Spectrum truck had been here. I called Spectrum and was told a work order was in and when I technichan could be found they would come. After calling back and talking to the technical supervisor and got the same thing. There was only 45 minutes in the work day and I have contractors showing up tomorrow with their work trailer. Remember the cable is down in drivewary and workers will be here in morning. I had a call back from another supervisor, stating what I had already heard. Whenever a tech was available they would be here. I stated that won’t help my contractors first thing in morning. I told them if the cable ever came down again across the road, I hope I was home and wouldn’t have the 1st responders move it out of the road and maybe I would get service, cause if someone got hurt due to bad service it would be on them. Their rates have went up, and service went down.

Do not use Spectrum! My elderly mother has not had phone service for 3 days now and the earliest they can come out is 6/9 from 4-5? Really? Sat on the phone with them yesterday for over an hour the tech would call my son’s cell to confirm.

This never happened and when I called them the second time 2 days is the best you can do? She has no service and cannot call out or receive calls. This is not acceptable. What if there is an emergency?

Steer clear of Spectrum! We roll he switching both her and our services!

Spectrum cable is a disaster. I cut off of my cable and phone after I received a bill with 20 extra added. My triple bundle went from 148 dollars to 165 dollars. I called a representative and they basically told me that my promotional price had ended and that was the new price. They also said that I was still receiving a 40 dollar discount, which would mean that without the discount it be about 200 dollars. 165 dollars is still expensive considering I only had basic channels with no premium channels added to my account. And they charge a variety pass fee if you want other basic channels, which should be included in the basic channels package. My internet service was suppose to be 300mbps and it was never close to be lightening fast. My netflix was always buffering. Even with the modem they provided, which is suppose to make it go faster, didn’t. I was basically being charged lump sums of money for a service that is completely poor. Spectrum has stated that they want to give out quality service to customer, but they are not. From what I heard they are losing customers and they will continue to lose them, based on their new terrible tactics.

After ten years with Charter (now Spectrum), I think I’ve had more technical issues with Charter than with every other service of any type over my entire life… combined. But they hold a monopoly in this area, so I have to stick with this horrible company. Their answer to every technical question is to reset your cable modem and hope the problem goes away. Sometimes that works. Most of the time, I just give up and hope the problem goes away on its own. Sometimes that works, too. Some customer reps are polite, some aren’t. Some know a little bit about the service, some don’t. If you persist in trying to get decent service, they will “escalate” your problem report. I have never, in the entire ten years I’ve struggled to get the service they’ve promised, ever had them follow up on an escalation. Some day we will move and I look forward to finally cancelling Charter service. I worry that the alternatives are just as bad.

I am so so so sick of being called by their sales reps wanting me to add cable to my internet and phone service. I have told them I do not and will never want to add cable service. I have asked that they stop calling me to no avail. I switched from ATT because of their crappy internet, but at least they didn’t call me daily!! I am trying to work people. STOP CALLING ME!!

We stitched to Time Warner now Spectrum for better service and billing after talking to a representative and their commercials, we never received what they promised, slow internet, Tv was always freezing up and the phone dropped out we’ve had reps out and have made numerous calls. That’s another thing, when you do call a lot of times your having to talk to someone in India or Philippines. One of the biggest reasons we switched is the last company we were with would raise prices without contacting the customer. Spectrum is no different. I now know customer service is the thing of the past. As a regular Joe you’re just stuck dishing out all your hard earned cash to these arrogant companies. This is what happens when our politicians allow monopolies. I rate Spectrum as liars and on a scale of 1 to 10 – 10 being best – Rated a -1

Canceled my service and was told my balance would be $47. My husband took back our two boxes, remotes, cables and modem. I was charged for not returning 2 modems! Keep in mind first, I had ONE modem and second, the equip was returned!

New bill was almost $400.

Buyers BEWARE!!!!!!

I do not recommend using Charter!

I HATE SPECTRUM!! They tell you one price and say you will have all the same channels but you don’t. Then nobody can honor the price you were quoted. Appointment set for Directv on Thursday.

Well I’m glad I read these reviews before switching my service. I currently have dish, which I like but was looking for something a bit cheaper. I’ve had direct TV and they are a joke, terrible equipment, terrible customer service and terrible reception not to mention the insane price increases. Looks like I’m sticking with dish Network.

Spectrum is WAY OVERPRICED. Cable gets away with raises for what they provide.I have a choice of 1 provider in my area. Isn’t that a monopoly?

On Demand never works when I’m getting ready for work in the morning. You have to reboot it everyday for it to move past one episode and the reboot takes about 5-10 minutes. We’ve contacted them and they send “refresh signals”, then you have to reboot. Now I don’t even call, I just reboot. We pay too much money to have to deal with On Demand, that isn’t on demand. Weren’t they supposed to have uodated technology when they took over Time Warner? This is a daily problem. I agree, a two is too generous for this company.

Spectrum has been the worst decision I’ve ever made. There has been nothing but problems and added fees. I’ve tried calling, been left on hold for hours only for them to tell me they have no idea where these fees are coming from and yet I still have to pay them? Makes sense right. I just purchased my first house and this has been a big mistake. I will be sure to recommend any other cable company but spectrum to my friends and family. I’ve already posted on every social media and I will get the word out. I can’t wait to switch to direct tv. Absolute bullshit.

I am not at all impressed with Spectrum. I just cancelled the cable and phone service after only having it since April 2017. I switched from DirecTV and have just had it switched back to DTV because their service and the satellite has always worked the best. Spectrum’s customer service has always been rude and the technical support has been something poor ever since I signed up with them. The best part of the service was the salesman who came to the door and sold me a bill of goods to switch.

My recommendation: don’t use Spectrum! Run away from it! Choose another provider! As soon as possible, I will even be getting rid of the internet with Spectrum. I just needed it today so I could leave this review!

I HATE SPECTRUM! We have been in Time Warner for a long time and when transferred to Spectrum, they are the worst. The Accounts Team has NO HEART! They do not consider IF you are long time customer or not. They do not care about you!

i would like to say as a service tech for spectrum i feel your pain of the unreliable service DVR not always working and getting an unnecessary message on your screen while it is evident you pay absurd amounts of money there are ways to overcome this first would be to only subscribe to internet service as that is the best product we offer and utilize the internet spectrum offers its tv app on many smart tv’s and roku players thus not using there equipment there are also other companies that offer live tv through an app available on roku the problem is spectrum doesn’t see them as a threat to there horrible equipment as a consumer i only subscribe to internet myself and rarely see any rate increases which is a benefit of going to streaming only services

Spectrum raise my bill twice in 6months. This last time I didn’t even know . I’m paying $40 more for the same channels I had with bright house. I’m done with cable

Want to let all know about Spectrum. This company convinced me to switch from DirecTv, which I’d been with for 16 years. I was told multiple times and also called back to double check, was told I’d get an email to confirm, that their DVR does the same as DirecTv. I was on the phone for over 2 hours with Spectrum and was finally told the truth. Spectrum as I assume as most companies today 🙁😤 blatantly lie to get your business. So as I told the “supervisor” cause she informed me I have no recourse, that the only recourse avenue I have then is social media to let customers know Spectrum lies about what they can proved to get your business. Sorry for the length but I’m only getting started. So disappointed in the way of the world today 😞😞

When I got the service I was reassured that the fees would not increase I even bought my own router to save $$. Surprise at the 1 year my fees increased. What a disappointment. I called to ask about it and the rep. did not care. She offered to cancel my service. That was it. At least the other companies are upfront about fee increases.

Spectrum app on Roku absolutely sucks!
If you’re thinking about using this as an alternative to standard cable don’t waste your time…i.e you’re planning on cutting the cord by running the spectrum app on Roku for example there are so many problems it’s not even worth it to mention all of them. Suffice it to say it is not a viable alternative. Why the Spectrum people would not hire the proper people to make this work is beyond me. But they do what they’ve always done they advertise it as a workable product and its not. Sling TV has some issues as well but nothing compared to this. The most consistent service or app that I’ve seen is Hulu. I don’t know about DirecTV now because for some idiotic reason they only support devices on the same IP address which is not a viable solution for me and my family

It’s absurd to charge $65 a month for internet service only. I’m going to inquire to competitors and dump these crooks.
Their bundle package is a joke. Lots of crap you don’t want. After state & federal taxes, you’ll be paying $125 a month for garbage. Been there, done that, not again.
I’m done with spectrum. Poor, unreliable, and expensive service.

Another night with poor cable performance while watching Monday night football. Time Warner was poor and Spectrum has picked up where they left off – poor.

STAY AWAY…. worst internet service.. worst customer service. It is all automated with some s!lly computerised voice and you have to wait over an hour to talk to a person , if at all it happens!!!! And then they keep playing passing the pillow with your call. They do not understand when you say you need address change, instead you will have two bills at your doorstep at each month. Any moment they will switch off your internet connection and the explanation everyone gives is “it is not my department”….. Before spectrum happened TWC was good but it is nothing but pathetic now. PLEASE STAY AWAY……

The customer service reps lie so bad and they take money from your account and lie to you about getting it back.. I have been waiting 3 months on $70 that was taken from my back account , I’ve been calling and the lying customer service reps said it was in route in the mail then I spoke to someone 3 weeks ago who said “well it was credited on your bill, a check was NEVER sent” at that moment I canceled services and switched to DirectTV.. the worst and I mean absolutely worst company I have ever dealt with! Do not be fooled by them, they are no good!

Spectrum is horrible I had so much better service with direct tv…my tv either flickers as if there is a bad storm or half the channels are completely black then they all work for a day next day can’t watch tv again then on demand never works internet shuts off when it wants to bright house was great spectrum is the worst I pay 150 for tv phone and internet after year goes to 175 will not pay that for this crappy service they should be refunding me money for everyday I can’t watch my tv …there are to many cable companies to even waste your time with this one

Hi we live in the NYC area and just switched to spectrum from Fios and I have to say so far very pleased w the service. They’re covering our termination fee and with the completion of the buyout form from spectrum and a copy of the last bill from Fios they have agreeed to pay. It was very easy to get done – service has been great – actually better than Fios ! And we are saving $60 plus a month and we get every channel and DVr is free .. worth every penny .. happy we switched

Horrendous all the way around. Worst customer service. it’s a Saturday and I have to stay here all day to get someone out here to fix my box that they reset back to default mode and I can’t even watch TV. They just called me to set up an appointment didn’t even care nobody cares with this company and I just made a payment yesterday. Less than 24 hours after making my payment I was not able to do watch anything. Several a week either cable, a box , or internet there’s always something even the DVRs don’t even record because of outages. This would be a horrible horrible company to have for a small business.

I can only say that my experience with Spectrum has been an absolute nightmare. I originally scheduled a change over from Frontier to Spectrum with the tech scheduled to show up on 11-7-2017. I scheduled a disconnect from Frontier to take place on 11-14-2017 giving me a week to work with. I also ported over the home phone number to Spectrum. I took the day off to make sure there wasn’t any problems. The tech shows up an 1/2 hour late, screws around outside for about an hour and then tells me he can’t install the equipment because the cable from the street to the house had been cut underground. I suggested he just patch the cable for now, install the equipment, and then have the cable repaired. Nope, can’t do that. Have to wait a week for the cable to be replaced. A week later and nobody has shown up to replace the cable. Call Spectrum only to be told that NOBODY had put in an order to replace the cable. I also found out that my home phone had been disconnected since the seventh. After spending an hour on my cell phone they scheduled someone to come out on the 16th to install the new cable (between 8 and 8). I come home from work to find the pull box by the street pulled out of the ground, the sod tore to hell, and the cable was run to the house underground like it was suppose to be, but when it got to the bushes by the house it was just laying there, on the surface, and not even terminated at the house. Called Spectrum again and complained about this half ass install. They finally scheduled someone to come out on the 18th to do the cable right and install the equipment. They show up at 6:00 at night (pitch black out) and replace the cable using flash lights and they did do it the right way, but broke a sprinkler line in the process. And tore up the lawn again. They go ahead and install the cable boxes but tell me that one of the cables in the house wasn’t getting a good signal and they had to add an amplifier. (Nothing wrong with that line when we used Frontier, but anyhow…) I have a closet in the garage where all these cables come into so they put the amplifier there, but don’t bother mounting it. Just left it hanging on the cables attached to it, plugged the power supply for it into the outlet next to the closet and ran the cord down the wall, onto the floor, under the door to the closet, and left about 8′ of extra cable just hanging in the closet. Get the boxes installed and up and running and they pack up to leave. Hey guys, what about the phone? They picked up a phone and said you’re good to go, got a dial tone. So I call my home phone from my cell phone and guess what? I get a recording that says this number is no longer in service. They never activated the home phone. They fix that and take off. I go to use the remote and it doesn’t work unless you are standing right in front of the box. They never took the protective plastic off the front of them. They left NO instructions what so ever for any of the equipment, no channel line up, no instructions for the remote, nada. So I go online and download the instruction manual for the remote….but the print is so small you can’t read it. And the digits on the front of the DVR are half out so you can’t read what channel you are on. Call Spectrum again…they tell me I have to take the DVR to one of their stores and exchange it. Swap out the DVR and viola…half the digits are out on the replacement, the guide and info doesn’t work and I lost a majority of my channels. Call Spectrum AGAIN..Only to find that I had to call them to activate the box. Would of been helpful if they told me that when I swapped the box. Anyhow…they schedule yet another tech to come out and swap the box yet again. This tech spent THREE HOURS fixing all the crap the other techs had screwed up, cleaned up the spaghetti mess in the closet, mounted the amplifier, reran the power supply properly, replaced the DVR with a newer DVR from another manufacturer, showed us how to use the remote and the boxes, and apologizes profusely for all the screw ups. I told him I wanted to turn off the voice mail on the phone, he said you can do that online via the Spectrum website. So when I tried to register on the Spectrum website it tells me that my zip code is NOT part of the Spectrum service area, I have to register on the TWC site instead. Go to the TWC site only to be told that my zip code is NOT within their service area either and I need to register on the Spectrum site. Three hours on the phone back and forth with Spectrum I am finally able to register on the Spectrum site. All I wanted to do was log on and turn off the voice mail on the phone. When I tried to do that it would not let me as I needed a four digit security code found on my bill. But I just started the service and NEVER got a bill. So when using their chat feature I was given an 800 number to call to get this code. I call the number and get one sales pitch after another for everything under the sun. The number doesn’t even belong to Spectrum any more. So now I have to wait a month for my bill so I can get the code and turn off my voice mail. Which I cannot access any messages left without this damn code. All in all it took FIFTEEN days to install the system. Something that should have taken no more than a couple of hours at best. Can’t wait to get my bill and see how screwed up that is going to be. But between Frontier and Spectrum, Spectrum is the lesser of the two evils, believe it or not. On the technical side we have a better picture and a stable 100 mbps Internet connection.

Amen again. If this shows what the country is allowing telecommunication companys to do God help us.

Hello,I used to have dish service but I missed all the programs on Spectrum Cable so Spectrum Cable helped me leave Dish Network and I have never had 1 bit of trouble with Spectrum as a Company always there when I call or when I need them to make a service call to my home. I live in a rural area so maybe that has something to do with it I don’t know but I do enjoy my Spectrum TV Service, Internet, and Phone Service it was the best thing I ever did I have no regrets!!!ll!l

Worse cable company ever I get very basic channels and they charge me $88 a month for one tv. Way over priced for what u get. Always raising there prices. No thanx. Direct tv charges $35 a month for one tv & I get a lot more channels.

I would also like to add, you can’t even record 2 shows at a time because it doesn’t record the entire show it cuts it off halfway so most of my shows that I DVR are incomplete and worthless!

Spectrum are flat out liars. I had Time Warner, before spectrum bought them. So my plan was still on Time warner tier. They told me I could switch to a spectrum plan, and the cost is exactly the same. I’d benefit because of my internet going from 30Mps, to 100mps. At no cost to me. So i agreed. Well, my bill shot up $30 a month. They said sorry but the person I talked to was wrong. And they can’t put me back on TW’s plan and they can’t give me a discount. So basically, they flat out lied to me and then told me to screw off. Worst company i’ve ever delt with.

Worst cable company EVER! Cable is always going out and you never get any help from the customer service reps and price is sky high for what you get. I wouldn’t recommend this company to my worst enemy!

No Sense. After my bill went up $30+ dollars I called and got the Philippines, then transferred to California. It would make sense that TW would want to retain their customers, rather than tell you if you leave for 30 days that you could get the $29.99 BUNDLE price. Guess I will be looking at other options.

Spectrum Cable TV is a Fraud , A Scam and They Lie, Steal and Cheat. Long Story Decided to sign up with them because my direct tv didn’t offer internet based on my area. Decided to sign up with Spectrum Con Artists since they promise to pay off your termination fee. After I got my final bill from Direct TV I sent them all they asked for and the termination fee was approved. I waited for weeks and finally got fed up so I called they told me yes it was their fault and they were sorry and will send out a check. A few more weeks went by and nada still, so I called again and they said again they were so sorry and they will have someone call me back that could deal with this. Again no call nada. At this point I am really frustrated so had my wife call to help and they told her email spectrum@email.spectrum.com amd swore someone would respond and still nada. Almost 10 months later I can believe the disregard like they dont give a shit. The audacity of this company. DO NOT SIGN UP WITH SPECTRUM if you think they will give you a dime. Now $400 in the whole with Direct TV and have a $200 bill with Spectrum TV every month. Spectrum makes me sick. Spectrum TV are thieves, scam artists, molesters of your wallet, dirt, slime, lower than life. Honestly Verizon Wireless and Direct TV are the two best companies out there. Do not fall for Spectrum Scam and Lies. Otherwise you will be so sorry you signed up with Spectrum Cable Television.

We signed up for the 3 X $29.99 package so got the select line up of TV channels , however there are two channels 113 & 117 that are on the list that flash the call customer service if you wish to buy these channel ??? so I called and spent over three hours getting transferred several times, finally got a supervisor that said you have been hanging on too long… you should be receiving those channels let me find out and I will call you back, I though ” How thoughtful ” that was over a week ago !!!! nice tactic to get a complainer off the phone ??
not happy with this company, has been problems ever since they took over, we are now looking at dishes and can hardly wait to cancel .

Spectrum cable is a rip off. I found out I WAS paying $ 47 more a mo for there service.
Check your bill and see what dish or direct costs
What really hurts is what i’m over what a new person pays.

Another f….n monopoly. Could care less about customer service. Promise on any device blah blah blah. Then it goes out. That’s not our problem. No credit for service loss even though they advertise the crap out of “use on any device” or it works when it’s raining. NOT. ALL Spectrum WANTS is your $$$$$. PERIOD

I really wanted to leave a review for this company for a while. I now have an extreme hatred for this company as they refused to install my internet.

The installer gets to my apartment and opens the area where my cable line is and tells me we have no line. So I called the main office of my complex and told them apparently we have no cable line? I’m told the previous tennets had cable and that it is fine if they have to run a new wire. I tell the guy and he says “Well you’re on the top floor (3rd floor) I can’t run a cable through ALL THE APARTMENTS BELOW YOU.” And he says the only option is to run a line outside—which the complex would not allow since he’d have to drill into the brick. I call the main office again and they said they could figure something out—the installer could just come to the main office and fill out a form allowing him to do whatever he needed, essentially. Well the installer REFUSES to go to the office. He goes out and sits in his truck while I physically walk down to the office to try to figure out what’s going on. And listen, I don’t know anything about cable/internet installation. So I wasn’t even sure what the actual issue was.

At this point I had been in my apartment for 2 weeks waiting for them to come out. Which was inconvenient being a student with no internet access. But I understood it took time to get someone out there.

I asked the installer to just go talk to the main office to figure it out and he refused three times—all while telling me how “shitty” the complex was. Finally after just sitting in his truck refusing to talk to anyone he tells me “Just get AT&T to do it” and then he left.
And so I did get AT&T—and they had no problem installing my internet.

But even so, I have tried to cancel my substription with Spectrum (which I guess is in limbo because I don’t owe them money since they never installed anything) but they call me at all hours of the day—even at 3am. And I keep telling them I’m not interested any longer.

I was going to cancel the service after I had it for few months only because of a very poor connection. I called in and was talked in to put my account on hold which I did. well, I started my service 10 days before my activation date and was charged an additional fees even though i specifically asked if there is gonna be any additional fees OR charges and the answer was no. The representative was very rude and interrupted me all the time. I would cancel it now but I am in school and there is no other internet providers in my area.

if you’re planning on purchasing a plan, let me save you time and money.
they charge you for bullshit fees, and are not clear about them.
i recently removed the phone and cable services and they went ahead and charged me 186 dollars for having the DVR for 3 days after cancellation.
most ridiculous company in America.

Terrible received a letter our package expired and our bill went up. SO i called and unlike time Warner who did what they could to keep you they basically said to bad … We pay 166 a month and dont even get all the channels really, looking into dish, Even better the first online guy said I cant do anything for you, but here is retention number lol i get this other guy who says oh no I am not retention that doesn’t even exist. LMAO so they just pawn you off to the next guy to tell you ok so you are out, call us back to let us know when to stop service. SAD we had time Warner for 13 years.

just got off the phone talking to them my bill was 174 concealed my signal box which was a joke for 4.95 a month so my bill should be 5 bucks less i noticed they added a 3.89charge so i called they said there was a increase wtf i have a bundle promotion and they keep adding extra charges ,, sick of it so i asked what my bill is gonna be when my promotion ends ok note i pay 174 now when it ends it will go to 271 i have barely any channels the cheapest slow internet and my landline for faxing wtf a 100 bucks more NO WAY IN HELL AM I GONNA PAY THIS FOR THE SERVICE I GET AND YES MY TV FREEZES UP ALL THE TIME THEY ARE A JOKE HOW THEY RIP US OFF TIME FOR A CHANGE I BEEN WITH THEM FOR 20 PLUS YRS BUT THIS IS REALLY GETTING BAD THE COST ,, ALMOST HAS MUCH A A LOAN PAYMENT LMAO

Double dipping
Here in upstate NY the state government is helping to fund high speed internet throughout the state and spectrum is not happy to take the cash from the taxpayers but is also dipping into the same pockets of the taxpayers it has connected.
outdated equipment that fails repeatedly, random dropped connections and ever rising costs for constant poor value service.
There are untold number of pages of poor to bad reviews and mine is no different than any of the others. This is a poor to no value service. Buyer beware!

Spectrum is just a big rip off. We are cancelling our cable tv altogether and going with sling tv and netflix. Cheaper and no equipment fees. These cable companies are fleecing Americans. Greed Greed Greed…..welcome to the new corporate America.

I’d like to see everyone at *least* give us their City/Town and State….

Along with what seems like everyone else on this review thread, my entire experience with time warner/spectrum has been the worse i’ve dealt with and I mean compared to any business I have had to deal with entirely. They act like you need them more then they need you, which in a sense is true but it is “us”, the customers, who make their business thrive and honestly this company should be rated the lowest. I have had my price suddenly increase a pretty drastic amount per month with no sign or warning, but the minute they have this “great” promotion they want to spam your phone, email, and even mailbox all throughout the day. Then when I call and ask about this price increase they act as if I should have known it was to happen when I signed up… I also had my wifi constantly cut-in & out constantly at one point, and it took almost a full week before any service person could come out there, but I saw many service trucks in my neighborhood at other people’s houses close-by… Lastly, I went to disconnect my services with them and the router that I had been renting from them I have to PAY to have them COME OUT and pick it up, if I choose to do so or I have to take it to a shipping center myself… So I can start a service with them, pay them to come out install my wifi along with extra charge for the router to be installed, then I pay more per month to rent the router, THEN they want you to PAY THEM to come out and pick it back up when it is all said and done? That little fee should have been built into the “renting cost”. This company has the worst customer relation base, absurd pricing for the same services you can get with AT&T, Verizon, etc. and the price they tell you over phone, or online is hardly ever the actual price you end up paying each month. My vote, take your money and time to any other provider and avoid spectrum.
(Charlotte, NC)