DISH Network Review: Packages & Prices 2021

customer service from by way of India..hardly can understand them

These dish people are crooks. They have installed a new hopper3 and two regular joey’s said when we get the 4k tv’s to call dish and they will swap the regular joey to 4k joey. We said okay to the install not knowing if we were to get a 4k tv which I have now with the old joey since they want to charge money for a tech to come swap for the change of a joey to 4k joey. Stuck with this not paying any extra. Or any penny extra to do the swap. The tech said they would swap it and did not mention any fees at the time. They should have as a new customer gave the 4k package to begin with so noone has to call again when upgrading to a 4k tv to have to pay again for a tech to come out and charge and also charge money for new 4k joey rediculous. Still not swapped as opted out not wanting to pay anything more. Once the contract ends probably switch to some other provider since these guys do not take customers seriously at all. They try to get you to pay for the tech and upgrade fee. When the installer to begin with being a new customer should have been given the new 4k equipment. Also should have educated their employee to not say dish will swap the old joey for the new 4k joey at the time of installing as new customer. Customer service has a different story person to person. Dish should hire people and educate them. Customer service being key I don’t see how the rating is that great unless they are paying auditors or reviewers. Also changing the story person to person is so beyond rediculous one person says something else escalades to higher up and back in same boat to begin with. I guess this company excels in bad customer service practices. BBB should be involved in this otherwise investigate why customer service person to person prices are changed hiked to different costs. If the president of this company is happy with poor customer service that president of the company should be resigning. A company should practice to be helpful. Not misleading customers. Not changing prices person to person within the company. Etc.

Dish is by far the worst company I’ve ever dealt with. Their customer service is horrible and everything will always be the customers fault. DO NOT go with dish. Direct TV is always willing to help the customer with any problem or dissatisfaction.

Dish sucks! They have reduced the number of tuners available for recording on the their dvr so that customers in large households like mine cannot record without messing up what someone else is watching. Dish has also claimed we owe them an extra $126 even though we are current on our payments. This morning they shut off our service until this is paid and then turned it back on for a 9 day extension at which time the $126 they falsely claim we owe will not be paid because I do not pay and will not pay what I do not owe.

The plan and price were much cheaper than my Cox cable plus DISH offered free Netflix. HOWEVER. Last night was the first attempt to stream a movie directly from Netflix. Five minutes after the film began, it stopped.
I turned the film off then on and the play continued. A few minutes later, the same event.
I then turned off the TV and went into my home office to watch the video via my computer.

Tonight when I again attempted to watch another video, the TV screen had an announcement playing telling me that the Netflix was off line while DISH updated listings. So I again turned on my computer to watch my personal Netflix subscription.

If the TV isn’t turned off in a particular way, it’s necessary to go through a multistep process to regain operation of the TV. My cable required two moves- one to turn on the TV, the second to selection a channel or function.

DISH is definitely not user friendly! Cheaper, is not always better. I regret being stuck with it in a two year contract. I should have investigated further before accepting the great price-break deal offered by Verizon.

My husband is a truck driver who bought the dome and receiver. The first receiver he bought did not work, would not get any channels. After many calls to dish tv, who were impossible to get a hold of for a very long time, he finally got thru and was told to check the connections etc. and then was told to take the receiver to a Campground RV store to have the channels downloaded. My husband called a Campground RV store and they told him they have nothing to do with dish tv and receivers and do not download channels and they wondered why dish tv would tell people to go to Campground Rv stores. My husband was told by another rep from Dish TV to go and buy a newer receiver model. So my husband but a newer receiver and the same problem occurred with no channels. So he called Dish TV many times and the same bullshit was recommended as the first receiver. This morning my husband looked up a Satellite TV store on the GPS for stores in the Houston, Texas area. The technician volunteered to come out to the Truck Stop (he is a truck driver) to take a look at the receiver. The technician said that the receiver was owned by a previous owner who had the receiver still connected to their own network and had returned the receiver. The previous owner did not disconnect their network when they returned their receiver. So the technician disconnected the previous owners network and reconnected my husband’s receiver to his network connection and then he had all of the channels. This technician told my husband that Dish TV and Satellite Networks do not know how to fix their receivers that this is why customers who have problems cannot get any help from Dish TV and Network companies and instead will get the bullshit runaround. This technician advises customers who have problems with their receivers to take the receivers to a Satellite TV repair store instead. Dish TV needs to tell their customers the truth, that their receivers are usually returned because previous owners did not disconnect their network hookup before returning the receiver which causes the next new owner problems with not getting channels. The returned receivers have to be disconnected from previous owners networks and reconnected to the new owners networks that they have chosen to hook up to and have the receiver reset. So please everyone, who has problems with their receiver, take your receiver to a regular Satellite TV technician which can be found in the yellow pages. Dish TV will sell receivers only and are not capable of fixing receivers because they can’t be bothered to learn how to fix their own receivers. Sell, sell only. Shame on Dish TV. Hope this helps all of you with your receiver problems.

Absolutely the worst provider I have ever used. How are you able to even advertise that you have 4.5 stars? As Dish tries to recruit you as a new customer, get great service–after you sign the contract, terrible. For example, Dish Network messed up my billing so I did not receive a bill in the mail. Thought we had resolved this last month but the same message that service would be turned off in 48 hours appears on my television today. The worst part is the customer service: I asked for a call back because the wait time was 12 minutes. No one ever called me back. Then, I called and waited on the phone–spent the next hour plus trying to the resolve the issue. I tested Dish Network and also tried the “chat” online; I was 35th in line as a regular customer but when I changed it so I was appearing as a potential customer, I received a response within 30 seconds. Get your priorities straight Dish–word quickly gets around (as with this post) about how poor the customer service is. I selected the wrong provider…should have selected Directv (who also offered free movie channels for Thanksgiving weekend)…I don’t work for Directv but I will be selecting them as a provider once my contract is up with Dish!

I had alot of issues w dish in july/Aug 2017 I did a stop pay with my bank spacificly for dish after they would not accommodate me as a good paying customer yet they had been taking full payments for 2 months prior to the stop pay I placed and asked them to charge off the account and send me to collections.
Dish cares about money more then happy customers.
I have emails back and fourth regarding my complaint about not accommodating a customer
They wouldn’t work with me at all reguarding a move that was unexpected wanted the fee of 100$ or more even tho they were taking payments for service at the old address 2-3 months in a row.
After trying to get some accommodations I was ignored and only herd were sorry about your experience the account to disconnect is going to be over 300$

Now today about 4 months later they used a different dish vender to take an unauthorized amount of 322.00 out of my account with out even sending me form of communications regarding this shady debit from my account now effecting my rent payment.

Horrible company I recommend direct tv they like happy customers and will work with them to accomadate or at least acknowledge the concerns and issues

This company needs to have emails and recorded calls audited and investigated along with unauthorized charges that is what collections is for and reporting to credit agencies.

Divina L’Anglo

They sell you on features they subsequently remove without warning…24 hour tech support, Dish on Demand, channels that go away etc… Terrible customer service! I was a Direct TV customer for 12 years and left because customer service was so poor. Been with Dish for seven now… They are no better. I guess I’ll try AT&T.

We have about 1/4 of our programming as shopping networks. We have a digital fireplace channel…no real channels since local networks are free. Cant watch a local ballgame without paying premium. i would consider local cable before falling for promotional gimmicks of dishnetwork. After the initial period YOU ARE SCREWED and required to pay a lot more money to keep what you had originally. Look at local cable first!

Dish service is a NO GO!!!!! Don’t do it. I had a job change from Georgia to Florida and the customer representative said that I can put account on hold and when I get it turned back on that I would be right back where I was just that my contact would extend for the months I was on hold. Nothing was said about loosing my credits or my bill going up. Now that I have called to reactivate the account they said bill will be going up that I have lost my service credits. Called to talk to a supervisor and he was rude and would not listen to anything that was said. Seems like they are there to not help or to get anything completed. So once again I’d say there network is bad as well as there customer service.

I hear a lot of complaints and threats to change providers here. Which of the other providers would you claim was a better choice? I’m looking to move from Comcast because I think they are the spawn of the devil, but if I’m just trading one lousy, blood sucking provider for another it would be good to know which is considered the better not “quite as bad” choice?
I would bet I would find similar complaints if I were to check out directv reviews.

dish like rest of providers are only for $$$$$ and they all suck like dogcatcowhorseratmicewhaleskunkhshit

This is easily the worst TV service I have ever tried to watch. Im just trying to watch my local NBA teams game on tv and usually they do not even have Comcast sports net to watch the Celtics so its not even an option. Today the Celtics have a game on TNT so I figured I would be able to watch the game. DISH claims that the broadcast is unavailable in my area but Comcast has the game on TNT. Also the channels are terrible and I am constantly losing connection. I do not recommend DISH to anyone ever, I hope they go out of business to save everyone from them ruining there entertainment.

Lousy service. They initially let me record shows, then cut that off for Sirius XM. That was a major reason I chose Dish. Too bad.They said they would upgrade my service but erased all my recorded shows and all I got was a bigger guide screen so I could see more of their garbage channels.
Then service stopped for no apparent reason. It said no signal. A tech from a subcontractor came out and it was fixed for about 2 days. I called him back, he promised a new receiver that weekend: nothing. Broadcasts cut out all the time so you never get uninterrupted service. I called customer service. Their useless advice was to call or chat about whatever error message showed on screen. But there is no such message – just interrupted service, with bits and pieces of each sentence so broadcasts are a total joke. Dish is a bunch of ripoff artists and crooks: They are unresponsive, expensive, and utterly worthless. I would quit but they soak you for that. This is service from a third world country. I would never recommend Dish to anyone unless I was mad at them. Dish is a 4-letter word.

Signed up because as a Direct TV customer for 15 years, My new home location is blocked by huge trees. No signal. Signed with Dish 2 months ago. Tech installed TV. Works great. Another Tech installed /Dishnet. Once finished showed me onscreen (the TV with the Hopper directly attached), with a 25 Mbps plan, I was receiving at that time 23.7 Mbps. WELL THEN… It has now dropped to a max of 1.30 to 2.40 Mbps with a low of .0256 Mbps when streaming on their equipment. I signed and was promised 25 Mbps, getting about 2 or less consistently now. That is less than 8% of what I am paying for.
If anyone else is having issues with customer service and needs help. Consider this. If there is a contract, agreed to and signed by both parties, there is an understanding that both parties WILL HONOR their portion of the contract. If at anytime the provider does not perform at the level agreed to at the time of the contract initiation and agreement. They have breached the contract. That breach makes the whole contract null and void. You will win in court if you take them there. I have, but not with dish. NOTE: Read your contract. Yes the fine print. There will be all sorts of disclaimers you signed to. Some will matter, most will not. See Dish or the provider is considered the “EXPERT” and is assumed to know all the ins and outs of the system. So they will be held accountable if what they promised does not occur, regardless of the disclaimers. Hoping they will honor their contract for my internet. We will see.

Sports, specifically basketball on TNT, the picture is terrible, grainy faces are not clear.

Any ideas on how to fix

Hi this is my first review , I don’t review negative for anybody .

I am using dish since 2014with one receiver- in February month I decided to get second with reniew contract , it don’t work for me – I returned back – I asked representative and she suggest , now still I am in new contract . Last month I decreased my serviced because I cannot afford – and this month I received double bill , I want to cancel my account but I cannot . It is manipulative language they r using when called.

Secondly, I had three dish sitting on my roof , they cannot remove this – so I tried to remove by myself and I went on roof and I felt . It was lower roof so dint get much hurt.
Now what I hv to do , please suggest
Niv712patel@gmail.com

I am very unhappy with my dish because I was promised I would get 12 months of HBO when I first signed up. After 6 months they started billing me and after phone calls I straighten it out went okay for 3 months then started billing me again and when I called and explained and ask them to listen to the conversation of when I was signed up they hung up on me after more phone calls and 1 hour on the phone fighting with these people they finally conceded that they indeed had promised me one year and was so happy to inform me that they were going to give me what they promised me in the beginning. I should not have to fight and argue for over 1 hour to get what I was promised totally ridiculous and unprofessional. In addition dish receiver is constantly freezing up and after multiple phone calls they finally replaced it with one that freezes up even more. As soon as you get into the two-year agreement they forget everything they promised. If they start giving you promises to sign up make sure to get it in writing.

After two days of trying to get some support or someone, I’m throwing in the towel. Sorry dish! Let me know when you get humans back in the work force… Direct here I come.

The WORST SATELLITE PROVIDER I’VE EVER HAD! As for the SO CALLED CUSTOMER SERVICE, what a laugh! They honestly have no idea what they are talking about and say about anything to get off the phone. However, when you ask for a way to ID them specifically they conveniently aren’t allowed to give that information out. Things like their employee/associates number, title and Department specific to their title. In my opinion this prevents anyone from being responsible for information being put out there! And what is great; when you ask for the supervisor or manager they are conveniently unavailable, have left for the day, or this is a good one they get their coworker to act like a supervisor or manager knowing they will never be caught because they “aren’t allowed to provide employee ID, or anything to single them out. I always ask if they are the only person with that name in customer service and you can hear them(in the I’ve been caught sound) answer very softly and low “no, I guess not.” As soon as our contract is up, in October I believe, my husband and I have decided to go to DirectV and I suppose, for lack of better words, get shoved over the coals again by them. What can I say same ole thing just a different day and people getting the coals hot! I hope this helps someone else to make an informed decision before committing to DISH NETWORK!

I completely believe that this message will fall on deaf ears, if not please contact me. Around 6 months ago I opted to renew my contract for two years. When I asked rep about upgrading my equiptment to the “NEW” version of Dish equiptment including voice remote the rep flatly refused. At that point I should have dropped Dish for the totally unfriendly business practice of not providing an upgrade for a long time steady customer who had other options on the Satellite market. I had to make a decision to either drop Dish for their unfriendly business position or deal with disruption of service and contact DirectTV. So now on a weekly basis I get updates talking about how great the new features of Dish including voice remote which I wanted etc. I called Dish yesterday and was requesting the voice remote and was told how much it would cost me including shipping even though I had re-upped for a trap ($200 to send back your outdated equiptment) contract. I am just pretty disgusted with corporate approach to business that if you have a customer by the balls why be nice to them. I actually recommended to a new neighbor Dish as a provider. I sent off the $100 coupon for referrals and never received acknowledgement for Dish….Lots of come ons and promos…no backup. I will be uploading this complaint to the customer complaint blog. Your rep was nice yesterday but supervisor who dealt with my request was adjunct and stiff. Not who I want running my business. I think the $200 ridiculous penalty by Dish for early termination might be worth it in light of the new DirectTv offers which are way below your prices. I basically like Dish and its features. Your treatment of long time customers is deplorable and I will no longer recommend your business to anyone! Ed Gage Texas

dish is the WORST cable company I ever had, thanks to them I paid Comcast the money I owe and have great internet/cable now. I had dish prior to moving, when I moved they came and hooked up the dish and all that and the rest of the day it was ok but the day after up to 3 weeks after the day I moved I had no signal, when I called to have someone come out and put it on the pole ( because they installed the satelight sitting on the ground facing my apartment building) they told me I than had to contact another company to mark the ground where the pole will go, I did not have to do this when the initial service was installed at my previous address, even still I canceled that apointment because I had set up a time for Comcast to come install there service, however I couldn’t keep the date with Comcast, had to push it bck a few more weeks, so until yjan I called dish back told them im still having issues lets make another appointment for someone to come, they than told me it was $95 fee to have a technician come out and fix there shit, that I pay faithfully every month, I don’t know about anyone eles but who would think that’s even ok?, than they told me well if I sign up for the protection plan another $9 a month than it would only cost $10 to have someone come out and see whats wrong… I had them for a total of 1 full month with no tv than I went to Comcast… I don’t know about anyone eles, but to have to pay extra over what you pay a month to have someone come out and fix there problem is ridiculous!!! get it together dish!!!

Dishnetwork Sucks!!!! I moved to a different city 2 hours away and took my Dish network with me. A technician came out and said they couldn’t get a signal and then cancelled my account. I waited a a box to return the equipment except they sent the box to the wrong address. Then they sent me a email saying to return the equipment or pay fees by July 14. Today is only the 21 of June and this morning they stole my whole pay check

How in the world does DISH rate 4.5 stars is what I want to know!!!!!!!!!!! Possibly the worst customer support of any US based company and the Feds should investigate for defrauding customers by poor service, out of date hardware and ignoring customers calls when systems and hardware do not work. I pay my monthly bill but get no reliable service…that’s the definition of fraud. Call wait times are long and I’ve place two call back requests with HOTLINE and no one ever calls you back. You simply CANNOT reach anyone at DISH and corporate number return you to the same HOTLINE for service.

Okay first off I would like to say I have had dish in the past and they were actually good, so I had them reinstalled 6 months ago. Worst mistake ever. I do not have internet at my home so 95% of the services I am paying for are apparently worthless which when I called to sign up I told them I would not have any internet at my home and it was not disclosed to me that my boxes wouldn’t do the majority of the things it was supposed to do . Nor did i recieve the Alexia that I was supposed to. So the voice remote, on demand and much more didn’t work without internet. Not even a month into having them installed the volume in my hopper started messing up, like the programming wasn’t catching up with the tv. they told me that it had to be the tv. (which was brand new at the time) Absolutely the worst company to deal with. Other than the volume, i had no isues until friday 6/16/18. Tried to call customer service, which I sat on hold for an hour to schedule a technician, which would be a week later. 6/23/18 paid spectrum the money I owed and have great internet/cable now. When I called to cancel service they told me alot of bull. 5 days of calling 5x a day waiting 25 minutes per call to get them to disconnect service, they finally done it. I was informed that there is no return policy and unless I want to pay the early termination fee which is $20 dollars a month for the remainder of my 2 year contract equaling out to $380. I also got an email saying “We’re writing to confirm cancellation of your DISH service, effective 06/27/2018. In accordance with the terms of your contract, a return fee has been charged to your DISH account for each box required to return your equipment. We appreciate your business and hope you’ll consider DISH again in the future.” They are defintely not worth the hassle.

I was a Direct TV customer for several decades. The bill went up and up. When we went on a fixed income I called Direct T.V to see if they could help us lower our monthly fee. I quickly learned that it wasn’t going to be possible! I got no where with a high pitched sales gal that didn’t care what my problem was. So..,I dropped them and called. DISH, who actually cared and helped me find a new package. They even gave me a package that didn’t have a channel we watched a lot, with no extra fee! Direct TV then proceeded to call and call offering me this and that…actually it became noxious. They just did not get it at all. So…thank you DISH for excellent customer service and saving me $. Couldn’t be happier,

Equipment is excellent when installed properly. However, there is nothing that the founder, Charlie Ergen, will do to stand behind his employees. Ride em hard and put them up wet. -coming from a 4year and 22time employee of the month.