Viasat (Formerly Exede) Satellite Internet Review 2020

Exede is the WORST company I’ve ever dealt with. I tried to disconnect 3 different times, was hung up on twice after waiting 45 minutes. Long story short, I have been charged $1035.00 FOR SERVICE I NEVER USED. and some how cant be refunded? 8.3 stars? I am reporting them to the Better Business Bureau.

While I used Exede for my mountain home for 3 years and when I called to disconnect they basically begged me to stay. The service was very slow with high latency that many devices do not work well with mainly voice and video so for basic web pages and loading your ereader with a book occasionally its ok . Besides the fact you have limitation on data the speed and latency is awful. I suppose if its your only choice as it was mine until recent its better than nothing although barely. The cost is outrageous and they practically ignore you if you attempt to disconnect they also charge a full month even if you disconnect 10 days into the billing cycle. Ive never been billed for a service I was not getting until now Satellite ISP are the biggest ripoff out there . I recommend exhausting all other options before signing up for a 24 month contract.

Your an employee typing something about a shity company that suck the money from people. What a joke if like this Internet bs.

Well……. You know so much about excede…….. makes me think that you work for them. Well good, for all to see…… do something about customer care. Do something about issues people are having and fix them. Don’t tell people it’s their fault. Ya, I woke up this morning thinking, I am going to call exede today to mess with them and them lie about it on the web. You honestly think people have time for that. So if you do work for them, maybe let Corperit know the issues people are having instead of bashing people on the web.

Wow “pops” angry much? I’ve had exede for 2.5 years, I run a business from my home, my satellite TV is connected with 2 tvs, Netflix, Hulu and Amazon, laptop, desktop, tablet and phone all connected. I pay 116.00 total for 150gb allowance and I rarely get close to that usage even when I watch a lot of Netflix or the other services I subscribe to. I remote into customers computers daily, no problem. The month I had issues connecting it was my own router that was the issue. Went out and bought a new linksys router for around 50 bucks and was up and running in seconds of setup. Last month I don’t know what happened but I think I watched more movies than normal and I hit the 150gb in 15 days so rather than buy more data I decided to wait around decided to wait and see how badly my service would slow down. It slowed a tiny bit but not enough for me to buy more data. I just couldn’t watch anymore Netflix etc till the new month started. Big deal. In my community all of my neighbors have the local provider and they’re down 3/4 of the day, I’m not. Sure, it’s more expensive but worth it. And no “pops” I’ve don’t work for exede nor have any affiliation with them either. Sucks to be you I guess huh?

I have never posted comments regarding service that I have received from a provider. I always figured that for every bad service that I received, I was likely given better service than I deserved elsewhere. However, when it comes to Excede, I felt that, by posting my experiences with them, maybe I could prevent someone else from having to endure the same. This company (Excede) is the worst that I have ever dealt with. Their speeds are so slow that it is virtually not usable. The customer service is terrible. They have prepared various excuses for when you call that are meant to blame anyone, including you as the customer, or the weather, or all users in your area cumulatively, etc. They have not once ever sent a tech to my location to check their initial install, nor have they tried to eliminate any problems or improve the situation. I have made them acutely aware that the very day my contract expires, they better have a tech be there to recover their equipment. If they do not, that equipment will be treated precisely as it deserves – as garbage. I would recommend, as strongly as I possibly can, to avoid this company – even if it meant doing without internet. Because you will simply be tossing away good money for nothing. This company is not worthy of even a -1 on a scale of 0-10. Heed this warning ir be bitterly disappointed.

Exede its a scam!!!!!!!!

They make you agree with a contract of 2 years and they send a technician to do installation.

After that, a lot of different problems take place. Speed its slower than the offer, internet drops and does not work. Another issue is that they run to do the installation first than DIrectv and EXEDE promise that you can use the same Antena (Dish) for Directv and Exede so they can start the contract. However, it is impossible to use the same dish for both services. Also, my community does not allow a second dish. I call EXEDE the same day DIRECTV give me the explanation of one dish per service and Exede does not care and they will charge me 2 year contract if I want to cancel the service.

BE VERY CAREFUL AND DO NOT USE EXEDE. IT IS A SCAM TO TAKE MONEY FROM YOU AND PERSONAL INFORMATION.

WE WILL SEND INFORMATION SOON ABOUT A CLASS ACTION SUIT THAT ITS GETTING READY.

I have had Excede/Viasat for 3 tearful years now. I am loyal to a fault. Reliability for above 5 mbps download speeds is 11 %. 89 % of the time speeds are below 5 mbps. 77% of the time speeds are below 2 mbps. After 167 phone calls, and running every design of experiment necessary to prove, the signal being sent from beam 333 to my dish, is not adequate to support a 12 mbps speed as advertised. I have been lied to, run down rabbit holes, denied tier three assistance, and out right treated like It’s all my fault and I’m an idiot, Now I have to figure out what to do with the 100 shares of stock I hold for a company who regards their customers as a waste of their time and refuses to be honest and make reparations for poor performance to their loyal customers. SAD, but YOU’RE FIRED . Enough is enough!

We had bad service from the start, the guy who installed the modem in said it was bad, it never got replaced. The speed test is showing 0.20 Mbps. Or less. $150 for the first month and $300 cancellation fee, we are paying extra so a maintenance man does the troubleshooting,nbut exede won’t send one or even listen, they are snakes and lier’s, don’t trust them.

I DO NOT RECOMMEND

I have had exede for 5 months and this will be the 3rd time I have had to go without service until they come out with a box. The boxes keep dying. I am unable to work from home or do my school work as I take online courses. Now I can’t complain about the internet itself, it is slow at times, but I live out in the woods so I expect that. What is unacceptable is the reps that give the wrong information and have me sitting home waiting for a technician (missing work) that never comes… Because this is the 3rd time, I made sure I had the date and time correct and I requested an email or some type of confirmation and was told he couldn’t give me that, but my appointment was schedule. Today is the day, I chose the 8-11 a.m. window. It is 11:39 and I was just told no one would be coming as the appointment was set for the following week! I couldn’t believe it and get this.. a supervisor was not available. I AM LIVID! I will be cancelling and going to another provider. If you are thinking about getting this service, I’d advise against it.

Stay away at all costs. Once I reached my limit, my download speed went to 0.08Mbps. Called Customer service and they said they wouldn’t look into it because I had reached my 150 gb of limited “unlimited” data. Spent over an hour on the phone with 2 different supervisors. So frustrated.

Don’t waste your money. My best buddy next door purchased the unlimited package(15-20 mbps)They promise a speed of 15-20 mbps but after they installed his. We are both getting an average 3.3 to 5.6. They do not listen to what you say. I told them 6 times that at 2:30 am there wasn’t any high volume. 6 times he kept telling me at 4:30 pm there was high volume. all sort of excuses why the speed was slow. go with another company.
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I have had the service for just over 2 months. I have already had them back out 3 times and Thursday will be the 4th. I get white flashing light on modem and have to reboot several times a day. Tier 1 service is a joke and just wants you to reboot. Worst service I have ever had. I will wind up paying cancellation fee soon. Shouldn’t have to because they are certainly not fulfilling there side of contract!!! There needs to be a class action lawsuit against these people.

any reputable provider let’s their service speak for itself and doesn’t have to resort to holding people hostage with a contract. They have no incentive to provide quality service as long as they force people to abide by a contract.

TERRIBLE SERVICE and horrible customer service as well. After three calls and NO service for a month, one week of which we were out of state, we cancelled. The icing on the cake is that they tried to charge my bank account the cancellation fee they think they are owed. We paid by debit card over the phone for then installation and never agreed to have automatic debits taken and never agreed to have them keep our credit card information on file. Never received a copy of the contract either. Now I’m fighting with my bank and they are telling me that I will most likely be charged. Instead of dealing with this matter through the proper legal channels this company doesn’t fulfill their contractual obligations and then STEALS from you.

You don’t need a package for wifi. You just need a wifi router.

I set this for 2/10/18 installation. I was called by the installer to see if he could set it up on 2/3/18 because they had a backlog of orders. Trying to be helpful I said sure. When he arrives he informs me I need to purchase a router’ from him ($80) or not. WHAT? This is the first I am hearing of this. But knowing I can get one cheaper elsewhere, I said no. BUT they started my billing IMMEDIATELY. When I called, it was pretty much “too bad, so sad”.

Worst ever from the very beginning. I live rural, so I do not have many options. I felt I had to go with Exede because of what I could afford. Next move, I will make sure of internet providers before I sign on a dotted line. Yes, internet is that important to me. So back to Exede, here is an outline since the beginning: (1) 1st call quoted me a price saying I didn’t have to pay an extra fee for the equipment. (2) I receive a call about installation, and was quoted a price that included extra for equipment. I balked. They agreed to lower my monthly price by $10 for 6 months. I accepted. (3) Installation never happened on first schedule date. Exede did not contact the installers about our agreed upon date. (4) Finally! Date of installation is scheduled. Raining – subcontractor calls to cancel. That is understandable. Reschedules. No problem. (5) Date of installation, subcontractor calls to say Exede never sent my equipment. Had to reschedule. (6) Installation date comes – subcontractor is supposed to be at my house no later than 5. They show up at 4:59. (Now this problem occurs with subcontractor, not necessarily Exede. But I reported this to Exede because who they hire reflects on them.) They hook up a modem, said, okay it works, but this modem is for someone else, so we have to go pick up your modem. They show back up at almost 9:00 that night. All hooked up – and I think we are moving forward. But I notice the subcontractor removed an old “Dish” satellite off my house, and took it. Granted, this wasn’t in use at the time, but this was not theirs to take. (7) I constantly have to reconnect to the internet when I am online. (8) Not two months into my contract, my internet goes out on 01/30/2018. I pay the extra $5.95/month so that I am not charged for service calls. A service call is scheduled for Friday, 02/02/2018. I make arrangements for my daughter to be at my house. The service call was scheduled between 2:00 & 5:00. 4:59, the subcontractor calls and said it would be dark before she could get here, could she come Saturday morning. I said okay. (9) Saturday morning – nothing. I call her cell – of course, no voice mail set up. I call Exede saying it is 11:00 my time, I have to leave my house, and can wait no longer. Customer service rep says make-up time was for 11-2:00. I tell her there is an emergency, I have to leave, and I do not consider 11-2:00 morning. I have wasted much time waiting for this particular subcontractor. I want someone new. My next appointment is Saturday, 02/10/18 between 11 and 2:00. Gentleman calls me to say he is running late. At around 6:00 p.m., he shows up. Turns out something was wrong with my dish. All fixed. Figured we are good to go. (10) I call Exede to confirm they were crediting me for the 12 days I was out of internet. The customer service rep goes a step further to say I am being credited for the entire month – $70. I profusely thanked him, and said Exede is truly attempting to compensate for all I have been through. (11) A few days later, I receive an email saying my account was charged $166.00. Now I hit the roof. I call billing. I was charged for the service charge – which I pay $5.95/month to avoid service charge calls. Customer service says this was a mistake and would credit my bank account – in about 7 days. So now Exede has use of my money for 7 days – which was an error on their part. My 24-month service contract cannot come up quick enough. I will blast this company publicly for every infraction I receive from now on. I pay for the service – I should get decent service. And I still have to reconnect every few minutes while I am online.

very bad not happy at all. I called today and they have no plans at all . lol they are telling me im stuck with what i got or a early 285.00 fee. PLEASE LOOK SOMEWHERE ELSE FIRST. THEY HAVE NO NUMBER FOR HEAD OFFICE REALLY

So let me make sure I understand correctly….. are you leaving a review for a service that you do not have, and never have had? As I read what you wrote you seem to be “guessing” that it would be bad? And in addition… you are comparing this “guess” to a completely different company and service that someone else has (your son) (you don’t have that service either)??? Hmm…. I believe you have completely missed the point of “leaving a review”….. you are supposed to only voice your opinion about things you actually know about and have experience with.
Downvoted for sure!

Nothing sir! I believe I have brought up some good points…… and some good questions. On the other hand….. do you believe people should leave reviews about products they don’t have? and never have had? and don’t use? and add to that, should they compare it to another product that they dont have and have never had? Well….. for me…. that is just not helpful at all…..

No, I do not work for them. But i do believe they have great service…. especially now with the new satellite. I have friends that think the same. What get me here is that everyone uses the same words in all these reviews “worst service ever” “get nothing if this is only options”…. etc. PPFFFTT. really? how many services have you had?

I stream full HD movies and tv shows every day. Works great. Perhaps it is because you are on the low plan (25mb you mentioned)??? that is only designed for 480p or lower….. so if you are getting what you purchased, why are you complaining? Perhaps you should get on the new satellite….. perhaps if you want super HD, you should purchase and pay for the super HD streaming plan??? I don’t know….. makes sense to me……

I guess I need to interject. Where did any of you order your system from A Local Full Service Retailer that runs a local business in your community and helps support the local economy or did you order through an 800# or an online portal some where, When you actually order your system from a local retailer and not through the 800#’s of the world or some on line portal. That local retailer is fully vested in giving and explaining things like Data caps, What prioritization of data means on unlimited packs, Video streaming resolution, Early termination fees, What any non standard install charges there may be if the system can’t be mounted on the house Etc…. At the same time if there is a technical issue that work order goes right back to that local retailer. When ordering through 800#’s it may be just someone sitting in a call center just trying to sell something and has nothing vested once the call is ended and the next call rings through. They send everything to sub contracting houses that don’t always do the right things that are in the customers interest.
For that I apologize. Next time you purchase something try staying Local, Ordering Local, Supporting Local. You will get a much better value for the dollar you spend.
Thank you,
Mark
American Satellite
A Local Retailer in NY

Great service…i don’t know why all these people are complaining..it works awsome…can run phones..computer..tablets..all at once..does not lag at all..its the best..soooooo much better then hughnet

After reading all these bad reviews I think I will find something else.

Worst service EVER!! PLEASE DO NOT GO THROUGH THE TORMENT. We got Exceed now Viastat in March of 17. First month was ok then no internet, very sporadic, reset the modem, would work for a little while. CUSTOMER SERVICE was a joke, every time, (didn’t keep count but at lease 20 times) we called they tried to sell us more an increased data package. They said the equipment was fine they could see it and everything was working fine. We called the day our time reset and they still tried to say it was because our data package was the lowest. Let me say that this has nothing to do with speed (at this point) we could not connect 85% of the time, they REFUSED several times to send a tech. Finally in DECEMBER (9 months later). We spoke with a customer rep that actuall agreed to sen a tech. The tech came out and found the modem was bad. On his service slip it was written “customer equipment good recommend do not roll on this call”. Service worked fine for a couple of months. Then speed became an issue upload speeds of 0.25 MBPS (fastest) down to 0.08 MBPS upload was actually faster 1.20 MBPS (fastest) to 0.32 MBPS. I saved the techs phone number he checked said everything showed working fine. He said it could be the router so I bought a new router, no change. He came out tested modem and router they tested fine. He changed the modem and he used his router and his computer equipment tested fine still extremely slow internet. He called Viastat they would not talk to him, (their service guy) about it without a work order. We called and after a 1 hour conversation, we cancelled the service. The customer rep would not send a tech, or provide a work order, would not let let us speak with a supervisor. Tried to sell us the higher data package, stated that was the problem. That is all they do try to sell you a higher priced package. They are not customer service they are sales and DO NOT CARE ABOUT THE CUSTOMER, PERIOD!! Then you have to send the equipment back, which meant climbing on my steep roof to get the end piece of the satellite. They send you a box for the equipment, inside is a note that says we want you back let us try to fix what ever is wrong or make up for what we did wrong mention the code WELCOME BACK. So I called, They wanted me to sign a 2 year contract, if I did they would give me a free month they would still not send anyone out, ARE YOU FREAKING KIDDING ME?? They really wanted me to sign a NEW 2 yr contract, and PAY THE REMAINDER OF THIS CONTRACT but they would give me one month free I climbed on the roof got the Tria, (end piece of the satellite), modem, power cord and put them in the box. Mailing back ASAP.

The worst costermer help. The worst internet. Can never get help. They are rude. Im very unhappy .

I have been a customer for only two months and I’m canceling this month. This is by far the worst internet I have ever had. They never tell the truth like when they tell you that you will get 100gb of data and then give you 60gb They say that your speed will never drop below 5mb after hitting your cap, but I’m lucky to get above 200kb. You can’t stream Netflix or Hulu. Hell, you can’t even watch videos on YouTube at the lowest quality without it taking 1 freakin’ hour to load a 10-minute video. You can’t shop online because the internet always loses connect before checking out. You cant even open your email!
They say that peak hours are between 6 to 10 pm and after that you should get better speed, but you only get good speed between 3AM to 6:30 AM. So, I have to stay up really late or wake up really early just to be online. It’s to the point where I must eat up my cellphone data because this piece of garbage doesn’t work for most of the month. And to add insult to injury, I must pay over $300 to cancel this terrible service! But I rather pay that than have this internet for another month!
So, if you want to pay almost $100 a month for five to eight days of good internet and spend the month with practically no internet for the rest of the month, this is the internet for you. Otherwise, any other provider is better than this!

This company is absolute garbage, I only had the service for 2 months, the install was a joke, left mud, Concrete, zip ties, and pieces of wire in my grass and didn’t even bury the wire that went into my house. From day 1 my picture quality and speeds were almost nothing even though my speed tests read good. Called 7 times only to get the same process of restarting the modem and rechecking speeds. Multiple times I got a weather outage excuse when there was no weather whatsoever in my area. Along with I’ve used all my priority data at the beginning of my billing cycle and my speed was throttled for other priority users. Finally they sent a tech out to move the dish which didn’t get done because I was told by the tech that it wouldn’t improve anything. Finally I called to cancel and was offered a discount of $10 for 6 months followed by 12 months. Finally after canceling was charged $330 for the existing 22 months left on my plan. Save yourselves the migraine and frustration, going literally anywhere else would be a better choice.

ViaSat is quick to install their junk and quicker to take the money from your account.Out of 2 months I had their internet service,I actually got the use of 1 month.I call the customer service over 10 times to get service restored. I was given a number to call to schedule an appointment. Several of those time I left a message with voice mail.They NEVER called back. As I was canceling the service they took $300.00 out of my checking account for canceling their service.I put a stop payment on it Let them take me to court if they want that money. At all cost do NOT get this crappy internet provider

I just had Viasat installed yesterday and I’m already not happy with it whatsoever. I came from charter, so I’ve been spoiled with no data caps or throttling, quick reliable internet. Now I know coming in to satellite internet that I clearly wasn’t going to get charter quality. But I’ve heard numerous people say it has gotten better. We moved, this is why I had to switch internet providers. We went with 25mb. And I haven’t seen speeds get even close to that. I can’t watch Netflix on more than one tv. Hell I can’t use the internet if someone else is watching Netflix. We’ve tried a lot of different things. Hooking up another router, direct connecting, etc. Nothing has worked. If you are looking at buying a house that only offers satellite internet and internet is something your family regularly uses, I would advise not buying the house. You’ll thank yourself later.

I have had Viasat Internet for 4 years .I also had the Wildblue service years ago.I have lived in the country for 36 years a long time.I remember when the only internet was dial-up with Aol.When we got the Wildblue service I was happy with that just to have something better than Dial -up.They promised me for years that we would have cable out here(Bellsouth) then later A t and T but they installed it five miles from here in one direction and a couple of miles in another direction so we used hotspots with our cell phones for many years with 3G then LTE hotspots. Then I heard about the Excede Service a few years ago.I went to a local installer. I did not go through Directv even though the local installer made sure I had a discount for the first year with Directv for 10 dollars a month for getting Excede.I started out with 12 up and 3 down and was on the Liberty Plan where I had something called Late Night Free Zone where after 12 pm you weren’t throttled for data use .I thought a few years ago 12 was fast.Then they came out with their own modem and router and I got 25 up and 3 down and really for my location I was blown away.Then I had a 50 gb limit on my plan.I was then offered the Freedom Plan which I have had for a while now 25 up 3 down and 150gb a month.Sometimes my speed is over 35 During the day but it does drop down after 6pm to around 10-12 mbps because that is when people use the internet a lot.The thing is if you get this make sure you call a local installer do not go through Directv.I was upset that when Viasat 2 came out they never offered me the 100 mpbs that was promised and this supposedly is because of the failure of that equipment to not deploy all the nodes successfully so they say.So now we have to wait till Viasat 3 is in service by 2020.Well I am not waiting I am switching to fixed wireless thank goodness someone has come out with something that is 40 dollars less a month is over twice the data and works better with no latency 40 up and 6 down for 60 a month I will take it.Viasat has been good but it is just expensive for what it is.If you have no other choice I say get Viasat over Hughesnet .Thanks Viasat you have been good in the last couple of years but I want out of the dark ages.

Worst service ever! They lied to use, didnt tell us about the price hick..i cant even run netfilx and a phone at the same time! Take 10 mines for my phone to load a page and thr streaming quality looks like im watching a vhs from the 80s, this service is horrible and they will not work with us at all!

Service good. Price is too high. Customer service is a shame.

Viasat has been pulling the same scam since they were WildBlue. They increase the amount of bandwidth they sell and it works great until they grossly oversubscribe it, and you can barely use it during busy parts of the day. That’s why the two year agreement. No matter how bad the service degrades, you can’t cancel without paying their extortion fee.

I switched 6 months ago with all of the promises and hype. In my area I received dial up speeds up to 1.5 mps. Nothing more. I was promised 1 year at the $100 price, and based on online reviews I dumped phone and internet for the unlimited package. I called them and did not do this online which was apparently bad, because I had nothing that made me question the prices that he offered me.

Once the service was installed I called the next day reporting my service issues. I was given the run around, it would get better for a day or two and then speeds would plummet again. I spent months calling in trying to get help. It became where the support techs would hang up on us.

I called two months ago and the person on the other end apologized, said that they would disconnect and I thought I was done. I was working diligently after getting another internet service for a fraction of the price and exponential speeds, when I get an email that they had billed my account and had added a new service that increased the bill by another $10. Now I have checks bouncing because I don’t get paid until tomorrow and I had cut it really tight.

After calling I was hung up on 7 more times in 2 days. I sent an email to the VP of customer service and imagine that, I received a call back. They then began spouting that they had no record of any calls, emails or chats. They had no record that there was a phone call after the service was set up. I am then told that they will be happy to send a technician out to fix it. I told them that I was not interested in the service anymore.

They then said that since I cancelled service after they charged the account that I was not entitled to my money back AND they were going to take the early termination fees ON TOP OF the payment that they were keeping.

My take on this is that this service is overpriced, has no customer service to speak of and they do not care about their customers. I can honestly say that I have never had this level of service from any other company. On a scale of 1-10 they are a negative star. I am glad that someone had some good service, because I could not figure how they got as large as they are with the way they were treating people in my area.

Soo it sounds like this internet is not made for any type of gaming. I was trying to help out my neighbors are getting this but we live in a town/ city area. But with how expensive cable internet it figured this is cheaper but if this cant handle the stuff from at times 2 xboxes and 4 cell phones and 1tv going between netflix chatting online gaming Facebook etc I guess they wont be able to do it

I also got Viasat. This Scam has to stop. I am a disable vet. There should be a class action suet again this company. I am going to inform the BBB, and the attorney general about their criminal behavior.

STAY AWAY FROM VIASAT!! they promise that you can watch on demand and do all of this stuff AND truth is if there is more than 1 device connected it is horrible and when there’s only 1 device connected you still can’t watch anything that requires internet period nothing! Even YouTube video’s buffer! I wish I would’ve never ever gotten this no internet is about the same as having Viasat! I tried to just deal with it sometimes you can search for things but that’s about the limit when you call and ask why I was lied to all they can say is well I am not sure but your speeds are right that doesn’t answer anything! This company is a FRAUD they lie to you to get you to sign up then pretty much tell you oh well when you ask why its basically useless I am going to contact a lawyer because I am not receiving anything I was promised I am sick of company’s scamming people that pay their bills!!!