DIRECTV Review 2020

Your article states there are additional fees for equipment with directv, however their website claims that all prices for packages include all equipment fees for up to 4 rooms of equipment. Which is it? what you say or what they say…

I have a question regarding the wireless Genies. Has there been any feedback on whether it is better to go with the wireless or “wired” Genies? I am nervous to use the wireless becuase it seems like anything wireless has connection issues. Also I wonder if it will conflict with my baby monitor. 🙂 Would love any feedback! Thanks!

I was a blind fool using Direct TV. I had the basic package for $39 then after one year it went to $70 I asked to reduce the price and they did for 2 months only then back to $70. The basic was a complete joke. It’s without a doubt the worst package there is with just a few channels. I just switched to xfinity I now have 3 times the amount of channels. I have channels I never heard of even the Sun channel for $39 and this is not a package. This price will NEVER go up. DIRECT TV IS COMPLETE GARBAGE AND A HUGE RIPOFFF. AND YOU HAVE A CONTRACT. Use your head people!!!

I would give this a 1 star. For those of you who are used to cable, don’t switch. First, logically speaking, you would think when you buy an “upgraded” package it would contain the same channels as the cheaper package, only get more channels, right? no. Don’t assume. You get whatever DirectTV thinks is better and usually it’s not….What??? Then look closely at all the “extra” channels you get…those are mostly: shopping channels (endless amount), PPV (endless amount) sports (ditto) and religious channels oh and tons of porn, just what your little ones need… Oh and let’s not for get music channels–what is that? like about 100??? If I want to listen to music, I’d turn on the radio. I’m looking for ways to get out of this crappy contract…like if they jack the price up like I hear they do.

The first thing that irritated me about DirectTV was them not reusing equipment I already paid for. I don’t think I should have to pay to have new equipment installed when I had that done at the place I recently moved from. Just another way to nickel and dime you. To top it all off when everything was said and done they said they would ship boxes to me so I could ship equipment back to them so they wouldn’t charge me because God forbid I turn in the equipment to the DirectTV office in the city I moved to. Not to mention I was on the phone with several representatives prior to my move and not one of them said I had to turn it in to the office I received it from. I called several times to see where the boxes were and was told each time they were on their way…. right…. They supposedly sent out Fedex boxes that never arrived and they ended up automatically taking the funds out of my account every chance they got so when my account was at $0 and there had been 7 failed attempts at charging my account my back froze my account. Thank you DirecTV. I will never do business with you again nor will I ever recommend you to anyone else.

Absolutely disgusting customer service and professionalism. The installer disconnected and moved my internet modem and home phone from another provider and it was not until after he left did I discover neither worked anymore. Then after getting in touch with my internet provider in attempts to fix the issue I discovered that the DirecTV installer actually broke one of my phone jacks inside the house. When I called direct tv for to cancel all my service due to the complete lack of customer service they provide they tell me it will be $480 because none of my issues were with my direct tv and that even though their installer broke and jacked up my other services, which they did acknowledge they did, they tell me it is not their problem because the tv service works. Again absolutely disgusting and I’ll see you in court.

Direct TV promised me a $200 Visa prepaid reward card if I would switch from U-Verse to Direct TV but after 2 months and several hours on the phone getting the run-around, they stated they were out of the reward cards! And when I told them they lied to me and I wanted to cancel my service, they said that I am under a 2 year contract. So they expect me to keep my part of the deal even when they didn’t! I’m so mad!

DO NOT SIGN A CONTRACT WITH THIS COMPANY. THEY ARE A GROUP OF ROGUES. THEY CARE NOTHING ABOUT THEIR CUSTOMERS. THEY DO NOT LET YOU KNOW WHEN YOUR DISCOUNTS END AND YOUR BILL WILL DOUBLE. THE CUSTOMER SERVICE IS HORRIBLE. THEY TREAT THEIR CUSTOMERS LIKE TRASH.

I don’t feel like writing a huge letter but they lied to us, ripped us off, Took $700 from us. it took months to get it back and we are still out $250. We just said whatever, it wasn’t worth the ridiculous fight that we would have to continue to put up to get that money back….directv is the absolute worst company I’ve ever had to deal with.

Day 1: was charged for a genie go of which was never purchased. The intaller called to tell the company that it was indeed incorrect and to adjust our payments. This never happened. I had to call to ask for the approx. 100 credit back. It was guaranteed to be put back on my card. I called about 3 more times to check if it was as a month want by with no credit. Each representative had no idea what was going on. That told me it was my credit card company. I called my credit card and they said otherwise. Finally after calling directtv again they said they would credit my directtv accou t instead as they admittedly claimed they were wrong. Then, they have me the wrong credit back. I had to call again. Worst company. Also, charges are ambiguous. Our plan was the Choice plan and went up 50 dollars after the first year. Although this is stated in the contract to go up I was unhappy with the specific amount of increase. When I called to ask what we could do they claimed just to downgrade our plan. No other options were provided to us and so we did to save money. My husband then called to see if other options were available, we were told we could get a lower plan and just pay for the sports channels for a small additional amount. (so our introductory rate of 70 would now be 85 with a lower status plan, but at least not 120 of we stayed in the same plan) only to find out that the plan did not provide the sports channels that the man stated. So we had to call back yet again and change to the entertainment package for about 92. I found out the next day that they were charging us 10 more dollars for just this month as we were “in the middle of the month” how can this be possible when our year contract was up at the end of October and I called right away and it is only November 5th! Geez, can you at least spare the 10 bucks for all the call backs we had to make! Unfortunately, we cannot leave the agreement without paying 200 dollars. So, we are left completely unhappy with the plan (paying more than the introductory rate and for a lower status entertainment plan) I have to say, this is the worst place to deal with, I needed to express this on here to everyone. Directtv is not the type of place that tries to make you stay. It is a. Horrible experience.

I’m absolutely sick of the CONSTANT issue with directv. I live in the sticks, so we are stuck between this terrible service or dish network. So we have crap, and more crap. Think I’m talking about weather? Nope. Equipment is glitchy, recordings don’t happen when they are supposed to, sometimes channels are simply blacked out with no messages or outage issues. Customer service is lacking. Let’s talk about billing issues. Aside from the BS price increases, I’ve been charged for a movie I never ordered on multiple occasions. Lemme tell ya, as soon as I am moved outta this cesspool louisiana, directv is gone. Seeya. You guys are worthless. I have a hard time understanding how you’re still in business.

Our modem keeps going out. They said 5 days before they can send anyone out this time. I’m so fed up. Our bill in the past 2 years has went from $80.00 to 196.00. I’ve had enough. I’m close to giving up tv completely . If it wasn’t for my parilized mom, that watches it to keep her mind aucipied I would have already shut it down.

Been a directv customer for about 15 years. Service has been good. Every year in August I give them a call and they reduce my bill by about 20% for being a loyal customer. Have been getting Sunday Ticket Max for about $100 each year which is a savings of over $200. Picture quality on my 65″ plasma is very good. The costs without my annual discounts are high, but the discounts make the fees tolerable.

I never, EVER, leave reviews for anything but I thought I should try to help, warn, beware, caution others about DirecTV.

The service we got tonight was ABSOLUTELY FREAKING HORRIBLE! When my family signed up, we were caught at Sam’s Club by a DirecTV rep. with a promise of NFL ticket for a cheap price PLUS a $200 reward card. We got the reward card (yay, right….) but not the NFL ticket! Our bill has been $150-$170 monthly, which was fine, we had movie channels and about every channel . BUT this month, they want $230!!!! what the actual hell?! We called and got to talk to a representative , they said there was no notes on this promotion and that we had to pay for the NFL ticket if we wanted to keep it….WHO TAKES NOTES AT THIS COMPANY?!? Bunch of idiots! We said no, just take it off (that should fix our bill right? WRONG!!). Mind you, this was after ->4<- representatives, we finally got it off but it wouldn't take an effect for 4 days and to call back to confirm it. Okay, cool, we call back (it is now been 4 days) and NO ONE TOOK NOTES and said they couldn't hold their promise they had previously made. We talked to a total of SEVEN representatives today. NOTHING got fixed, we still have to pay $230.

DO NOT SIGN UP WITH THEM! BACK AWAY FROM THAT CONTRACT! ITS ALL LIES!

My family and I will wait for this very disgusting contract to fulfill and them we are dumping them. Never had such a huge bill for television. So disappointed.

Directv and AT&T services are good to have as long as you do not have to contact their customer service department by phone. Their representatives are in the Philippines, and ALL the representatives that I have spoken with do not speak English well so it is very difficult to communicate any issues. I have had to call Directv/AT&T five times in the past week and the issues that I have are still not resolved! THEIR CUSTOMER SERVICE IS HORRIBLE!!! I have never had to deal with such bad service. I’ve used their company for numerous years but I ended up canceling all my services with them because they can’t resolve any issues and they say they’re going to do something, but do not follow through with it.

HORRIBLE CUSTOMER SERVICE!!!! After 19 years of service, we relocated to a new state. Unfortunately, after having a technician come to set up a dish at our new home, we were unable to continue service with Directv, as there was no clear path for a dish to be placed. Not only would directv not reimburse a pro-rated amount from the day we were told we could no longer use directv with our new home, but they continued to automatically withdraw future payments and are only willing to reimburse 1/2 of the payments charged after the account was canceled. FOUR months later, still spending several hours on the phone with customer service, supervisors hanging up on us, etc., we have yet to be reimbursed a penny. Direct TV has made over $50,000 from us over the last 19 years and refuse to reimburse $338 that was automatically charged AFTER service was discontinued! NO customer loyalty or appreciation! We will NEVER switch back to Directv again!

The article says that Directv has remained the same after ATT bought it , but that hasn’t been my experience. I had Directv for nine years and loved it. After ATT took over it was replaced with foreigners , long hold times, sending you from one person to another and on , outrageous price increases for packages just like they do when you call ATT. I simply dropped them and don’t recommend them. ATT destroyed Directv . It’s definitely not the same.

Kenneth Copeland is a false teacher. Along with Benny Hinn and other prosperity preachers. Take your money while they own several mansions and own their own private jets. I turn the channel when these charlatans come on

I made three comments and apparently you didn’t approve them , although they were not ugly comments . Just truthful ones.

My name is freddy these people are not serious. I have a complain about this company. When the give you a contract they say one thing but when you get your bill is another. All the time I call someone they never give me an answer. I don’t recommend this cable company to no one! I even have to pay for service I don’t have

I am usually not a person who writes review until I have a very good or bad experience. But unfortunately, I had a very bad experience with Directv which i thought of sharing . In the first place when we shifted, directv promised to give a 100$ gift card. We called them multiple times asking for the card and none of the representatives over the phone mentioned that we need to do some kind of enrollment to get that card. After multiple phone calls, finally a representative mentioned that you have not done the enrollment within 30 days(I am not sure of how many days exactly), so now you are not eligible for the card. After this, we shifted to a new place and asked the technicians for checking the tv signal at our new place. The technicians from directv mentioned us that there is no line of sight and that we can call directv and ask them to terminate the connection. When we called the customer representative again, she mentioned that you should take a secondary opinion before we waive the cancellation fee. So finally we booked another appointment with the technician and guess what, they went to our previous address and mentioned that the line of sight is perfect. Out of no option we had to call the representative again to tell them that we moved out of that address. When the representative checked the case, she said that you asked for a secondary opinion(which we didn’t, instead it told that that we have to take secondary opinion before we terminate the connection with the fees waived) . Now finally the connection was closed since there is no line of sight. After 10 days, we got the bill and guess what they added the early termination fee and we got a bill of (500$+) and some others fees and nothing was waived. As I mentioned since there is no other way, we had to call the representative and ask her to waive the extra fee that was added to our account. Believe it or not we ended up calling directv may 15-20 times to get this issue resolved. I think everybody is so busy that they have no time to call customer service so many times. Please resolve the issue when called for and let customers have a pleasant experience!

Worst Customer Service EVER! They screwed the billing up from day one and never straightened it out then turned my service off and tried to extort me! They actually sent the portion of the bill I refused to pay since they never corrected the billing to collections! They are crazy and walking a fine legal line!

Last spring I called direct TV to cancel my services because the price was higher than what I wanted to pay. In September they called me back saying that they wanted me back as a costumer. I expressed how much I wanted to pay and what I wanted (two soccer stations) because that’s all I watch. The lady I spoke with said that they could do what I proposed. Someone came to install and after they left I turned the TV
on and the two stations I wanted weren’t functioning. I called them back and they said that I would have to pay extra for those two stations. The first person I spoke with transferred me to a higher ranking person who said that they would add the two stations at no cost. The bill arrives and nothing ever changes. Since then I have spoken to several people who say that they will add the stations at no additional cost and nothing changes. Once my two years of commitment expires I am out and will never come back. Horrible way to treat your clients.

Biggest issue was with adding Direct TV with AT&T. We would get the typical call for a free month of these channels and would want a upgraded sports package, which we would declined or applied to our plan. No obligation with any of these channels so we would follow through and call and cancel them. Since January 2017, we have to call in about our bill being too much/incorrect or following up with a “credit” not being applied to the account. So after 9 months of nothing being followed through with correctly based off what every manager and representative assured us about, we canceled. We had only 5 months left of our 2 year contract and we were so fed up we just forked out the money to follow through with canceling. They even offered to lower our whole bill down to $85 a month but we knew that wasn’t even going to turn out right with all the issues already.
Now another bill that was paid off is being held against us. Now every month we get a warning about our internet being turned off if it’s not paid. And every warning we get, we call into AT&T and are reassured that it’s just an error. One day we come home and our internet had been turned off. We call and the internet is turned back on and the manager on the call assured us that he will “credit” 3 months of internet. So we will not see a bill till 2018 of January. This is based off being charged for things he saw we were wrongly charged for and as a courtesy.
Like always, nothing was applied. We have a bill for this month and warning about our internet being turned off again.
We like the products provided, we had Direct TV, and as of right now still have internet and a phone plan with AT&T. Never really had any issues with the quality. But the customer service aspect of this company is absolutely horrible and I feel like we have been more than patient with trying to get everything squared away with our account.
I WOULD NOT suggest getting AT&T at all or taking advantage of any limited time free upgrades. There are more minor issues we have experienced with AT&T and our bills like bundling but overall this was the last straw and switching to a different carrier is in our future. It’s not the headache.

Wow, this company is fraudulent. I got a promotion with Direct TV and AT&T for Internet and cable for $50 for TWO years. This company has been charging me more than 100 ever since. When I call and complain they end up transferring me to other lines without providing an explanation and their supervisors click on me.I am going to have to call my credit card to dispute the charges and CANCEL the contract with these LIARS!!

I have been a loyal customer for over 20 years. Starting last Fall, all contact with DirecTV has been horrible. The last 2 days continue to show how unreliable they have really become and they have a hard time be truthful.

Yesterday I called to drop to drop a service they had promoted before they started to charge me for the service. The rep I talked to hopefully did what I asked. While I was on the phone he told me I was eligible for a new equipment upgrade. I asked if it cost and I asked if I had to extend my contract. To both the questions there rep told me “no”. Great, I went ahead to get the upgrade to be done on Wednesday.

This morning I was going through my emails and there is a confirmation for tomorrow’s appointment. The last thing I see on the email is statement that my contract will need to be resigned and it will be for 2 years. EXACTLY the opposite of what I was told over the phone. No way did I want another 2 years of lies, poor service, foreign operators that don’t listen but only can read script, etc. So I have to call and cancel this upgrade.

While on this call I tell them my service is not working correctly, sound sometimes goes when moving from record shows to live TV (have to turn off TV and restart it) and also when rewinding a show to the beginning it sometimes shuts off and goes live. Long story short, they can’t do anything until it happens again and they can’t provide equipment because I will not go for another 2 year contract.

A couple hours after I was told my upgrade had been cancelled I get a text message confirming tomorrow’s appointment. I responded to the text with a “no” that the appointment was not good. This was followed by another text setting up an appointment on Monday.

I call them again and tell the foreign lady I had cancelled this earlier in the day. I also tell her I am hereby putting DirecTV on trial and will cancel my contract when it is set to end later next year since they will not go ahead and install the equipment. Unbelievable no response to me quitting them after over 20 years, no I am sorry, no let me have you speak to my supervisor…the only response is “do you have any further needs” and “have I provided you the best service today”. It is like you are talking to a scripted robot.

I guess if they don’t care, I don’t care. I will be taking my AT&T phone service and TV service elsewhere by the end of 2018 and don’t plan to ever come back to the lousy service.

I could also write a book about our moving our service a year ago. Uggghhhh…if you are considering these folks, RUN…don’t walk to another provider.

Direct tv is far from the best, the dvr records crap in place of what you request it to, its way WAY over priced for the service and channel (90% are never used) lineup. On demand works half the time. I will be canceling here in the very near future, the cost are not worth the headaches when I can use online streaming and local channels and actually get what I pay for. Do waste your $ with direct tv.

Spent 1 hour on the phone with Direct TV. According to them, the package I purchased does not include sports channels (220, 212,215,618,219). So they charge $7.29 for them. So here is the listing of channels that comes with the package I purchased and they are clearly included. Also, up charged me $40.00 for no reason on my monthly bill for the last 3 months and will not remove the up charge according to the Customer Loyalty department. Moving forward they are giving me a $40.00 discount off my bill for 12 months but not credit for what I’ve already paid. If you have Direct TV – Read your Bill.
So I can’t post a pic, the package I purchased was the Ultimate package. You can see the channels for your self.

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brighthouse which is now spectrum offers great deals, see if they are in your area

I have been a DirecTV customer since 1999. A few months ago I called to see if they could discount my monthly bill, now up to $120.00 with NO movie channels. The rep said sure, no problem, they could discount my bill by $25.00 a month. Less than a week later I realized the rep had changed my program plan to a lower plan, without my consent. Fortunately I was able to get my plan restored. My plan is an obsolete plan but I’m grandfathered in. Today I called to get a new box since mine has been freezing up and again asked if I could get a monthly discount. Nope, they could give me $5.00 per month only if I had autopay. I have NEVER been late on a bill but quit autopay years ago since they were billing for things I never ordered. This company sucks even more since AT&T bought them. I hate them but I’m not sure Dish would be any better.

Directv used to be the best until AT&T took over. Call centers are located overseas now and getting someone with the authority and the ability to assist with technological issues takes about 4 separate phone calls. Also, they tout their 4k boxes but they are having issues with them at present. I have been without my full service since November and all I get in response is that their engineers are still working on it. Meanwhile, customers are promised discounts to offset the discrepancies in service and we’re not getting them. Also, stores that normally have Directv sales reps (Costco or Walmart) have quietly disappeared leaving a display with brochures in place. They’re still advertising their 4k service and wireless boxes and convincing people to sign up for 4k services knowing full well that the service is not 100% operational.

DO NOT GET SERVICE WITH THESE PPL!!!! I had direct tv yrs ago and had problems when the weather was bad which was annoying bc that is when you do want to watch tv. I haven’t worked in 5 months so I thought I would lower my bill by switching. OMG!!!! I have an older house. The direct tv draws too much on the internet and is causing me all kinds of issues. I called the technician that installed it, doesn’t answer. It has cost me more to switch, than it will supposedly save me!!! Cox cable has come out several times and things were disconnected by direct tv that caused me to have problems not only with my internet but my alarm system. I called bc I have only been with them 2 weeks and have had 5 different repairmen out due to switching!!! The only remedy is for cable to run outside my house and a hole punched in the wall to install a new line to make the direct tv work. I didn’t have any of this when I had Cox. Direct tv said it is a valid contract and even though it has caused all kinds of problems with my system is not there problem. They said they would waive the fee for their guy to come out!!! I told them that when they installed it, I WAS TOLD IT IS FREE FOR A MONTH FOR THEM TO COME OUT!!!!

In last two days i have called 24 times. 17 of which i was hung up on by the system transferring me to a supervisor. 6 of them times i spoke to supervisor in all departments who basically told me sorry but nothing i can do about my issue ( the issue i will get to in a moment). 1 of them times i was transferred to a line that rang for 30 min. I even went as far as contacing at&t directly to be told sorry call direct tv…..my issue is yesterday1/23/18 at 8:30 am i was sold internet, home phone and cable for 80$. I was promised free HBO for life and 300$ in visa rewards cards. I was read my terms and conditions and had money taken from my account. My set up date was for feb 9th. I then called my now cable company asking when is my last bill cycle day and was told feb1st. I then called direct tv back to set up a new insatation day for the 1st instead of 9th. And this is were it all started. Now im told sorry that order was only put through for cable and we dont offer home phone and internet in your area. I immediately ask to speak to suprivisor. He then tells me sorry the person who sold u this did it for the sale. Puts me on hold and phone hangs up. From this point on non stop hanging up every time im transfered to a supervisor. At 7:30pm on 1/23/18 is when i gave up for the day. Today 1/24/18 i started calling at 1pm. Hung up on again 5 times. Time 6 i get suprivisor Zack Y ( all he would give me) who tells me sorry nothing we can do. We didnt sell you anything until equipment is installed and since it wasnt because we dont offer them services in your area its not considered sale. At this point im mad, yelling, and beyond pissed. They took my money!!! They sold me services! They read my terms and conditions! They promised me all these rewards! Several times i asked him to get audio from the recorded line the so called had proving the hole conversation between me and woman who sold me non existing services but he refused. Refused to give me a full name or employee id #. So im out money, frustrated beyond belief, two days of time and hard inquiries on credit report I THINK NOT! I too was recording all 24 calls and conversations. I promise i will not let this go and i will be contacting BBB, attorney general, all news channels, leaving this review on all sites, and most importantly contacting my lawyer and taking this to court.

Worst company ever to get anything resolved. I was promised many things when I signed up for Direct TV. Never received gift card that was promised, was told i did not need internet in order to have Direct TV, that was a lie, Cant watch any movies without the internet Also could not get any HD channels with out internet. The area I reside did not have an internet provider provider at the time. Was told HBO was included for the period of the contract at no charge, That was a lie, they began billing me after 2 months for HBO. When Verizon Fios came into our area I chose to cancel my contract with Direct TV due to the horrible customer service as well as all of the lies and because I needed internet to watch anything. I complained several times to try and get this resolved and it never was so I canceled Direct TV. Now they want to charge me a $300.00 disconnect fee. They are the ones that broke their promises to me. Why would I continue to pay for a service from a company that continues to promise things then lie about it when questioned. I was on the phone with them today for 2 hours trying to resolve this issue. I was transferred several times to someone they said would be able to help. The last transfer was to a Spanish speaking employee. I don’t speak Spanish and she did not understand me so she transferred me with out saying anything, back to the original menu to start over and the line went dead. WORST COMPANY EVER!! Save yourself the drama and go else where. Completely unorganized and disfunctional company I have ever had to deal with.

First of all, I don’t really like Cox Communications for several reasons.. However, I find Direct TV to be worse. In fact MUCH worse.

1. ATT/Direct TV m don’t live up to their agreements. When I signed up, I was given a copy of a new customer sales order worksheet, which promised in writing, that my rate was guaranteed for 2 years. In January they raised my bill by $70 a month or more. When I called billing, they told me that I needed another ATT product such as a ATT Internet package or an ATT phone in order to keep the price I had been promised (in writing). I had specifically never agreed to this and still have the signed agreement,

2. In much of our area, ATT Internet service does not offer the same speeds or quality that Cox Internet does. My wife works from our house. The company my wife works for has thousands of agents working from their houses and determined that Cox internet service is far superior to that of ATT/Direct TV. They made a deal with Cox so that all employees in the Phoenix or Las Vegas areas are required to use Cox Communications for internet and we get it at a discount. We told this to our salesperson at Direct TV and he said no problem and put it in writing. We can’t use ATT for internet because of the inferior quality.

3. ATT cell phone service sucks in many parts of the
area we live in. That came from the salesperson at the ATT cell store on Eastern. Until ATT gets another tower in our area, ATT cell phone service will continue to be spotty. The store personnel have been asking for a new tower some time but they claim that they have been promised many times but it still goes nowhere. ATT cell service is inferior to it’s competitors in our area.

4. ATT/Direct TV customer service is slow and inefficient. Frontline customer service agents and their superiors are powerless to give resolution to problems. They have their standard scripts and then pass the call up to another person who is powerless. They then send your call up to another level of powerless people. The only way to get resolution is to reach somebody in the executive levels. Luckily, I have dealt with some of the execs in a previous job and only there did I get any resolution/. However, even then it was only after I threatened to make a phone call which would cancel a deal to get 1900 multi family homes that the owner was planning on having Direct TV wired up.for the tenants and including it in the rent.

Finally, due to their dishonesty in keeping their end of agreements, their inferior internet, their spotty cell phone service and extremely frustrating customer service, I highly recommend never signing up for Direct TV. In fact, if you have Direct TV already, I highly recommend you cancelling it even if you have a $200 early termination fee. There are less expensive alternatives that give you better quality.

I don’t like the new guide and menu at all. Big boxes with very small print. Huge highlight box I didn’t click on. No “day & date” at the top of the guide. Instead of me clicking down to the program I want, it moves up until it goes into huge highlighted box. No recording date on programs I recorded so you might not watch them in proper order. I really liked the old menu and guide, I really dislike the new guide and menu

direct tv is the worst piece of dodo out there….People if you have any other choice do not pick direct tv horrible serve and their charges are ridiculous !!

Poor customer service for tech support, we lost service, I followed their on screen step by steps of what to do, I then called them, they wanted me to go to my 3 boxes and make sure all lines were tight, I had done this 3 times prior and I’m disabled and told the lady this. I told her everything was tight and I had a service plan, she then told me before she can schedule someone to come fix it I have to go do everything she says to even though I had already done it. I finally told her to cancel my service as this wasn’t the first time I have had issues with them, she sent me to someone and after I explained yet again he said well you have a service plan so I can send you back to them and then maybe they can set up a appointment, I explained I already had tried and I have been a customer for years, he told me yea you have been one for 2 years, the fact being that is in my current state, prior I had been a customer since the 1990s, so all that money spent and they do not care. Then they told me they will mail me instructions on where to return my boxes and I have to do so by May 16th, which when I called it was May 6th, if I do not return them by then I will be charged a large sum per each box, I asked them if I would even get the instructions by then and he said yes. But due to all of the issues I have had with them in the last year I fear the instructions won’t come and I will be charged. They are not trust worthy. I don’t know why they couldn’t have emailed me them as they always email me with offers. I feel a bad charge is coming my way.

Worst experience ever Directv is a company that offer promotions but does not comply with it, I been fighting for over 9 month about my promo credit. every month all i get is they have to escalate and i will take a cycle or 2 than a month or 2 no credit but they want the full payment, than call back they have to escalate it again another 2 month and so on im tired of this i will follow a lawsuit because this is not how you treat customers…

I CAN NOT WAIT UNTIL THIS CONTRACT IS UP. Directv is a complete rip off. I signed up for an $80 a month package, the cable bill has been over $150 each month. Every time I call in they tell me that it will be credited to my nexts month bill and it never happens. The equipment went out on us tonight and the rep was very rude. They also wanted to charge us for having a tech to come out. What ever you do go some place else for cable, internet, or phone. Not to mention it will be Tuesday before someone is sent and they don’t give you a call before arrival. So you can leave work to meet them.

Ever since the most recent upgrade, we cannot read the menu. The font is way too small. Is there any way to correct that?

I have been a DirectTv subscriber for 11 years, and just recently changed to a Genie. The new guide or whatever you call it – the whole on-screen menu – is terrible. Here are some examples: (1) The font is too small in many places. Very tough to see unless you are willing to sit close. Also, for example, the back arrow (on the screens on which you are supposed to hit “back” rather than “exit” to get to the previous screen) is just plain minuscule that it took me a while even to realize it was there on some (but not all) screens. (2) Also, they have opted to use large logos everywhere rather than just give us the info. I mean, do we really need a large NBC logo right beside the letters NBC? If they got rid of the logos, they could increase the size of the font AND provide more information on every page. (3) I agree with someone else in these reviews about scrolling down through the recorded list. As you scroll down through the list, it insists on showing every one of them as a sudden pop-up big blue box with, yes, a big logo. Please, DirectTv, just give us the list to scroll through. (4) Next, the old guide always told you upfront when a particular show was recorded. This one doesn’t, although you can search for it. (5) The old one told you when a particular show was first aired. This new guide only seems to do that sporadically. Often it just tells me what season it was and what number the episode was. That might be helpful every once in a while, but why not tell us when it first aired too? If I want to re-watch an episode of, for example, SNL which I’m pretty sure I recorded a few months ago, does DirectTv really think I kept track of what Season and Episode it was, rather than just telling me when it was first aired? (6) Also, when you hit any button (like fast forwarding), it now covers the entire lower 1/3 of the screen instead of having just a small box at the bottom that used to allow us to see all the info around it such as, for example, what quarter and what down it was in a football game. (7) Also, it seems to go directly to recording a billable movie rather than telling you the rental cost beforehand. That’s really bad. (8) When you’re fast forwarding through the commercials, for example, and then you hit the “play” button once the program is back on, the old one jogged back a couple of seconds so it picked up the program usually right at the end of the commercial. Now it doesn’t. Instead, you have to stop the fast forwarding and then hit rewind to get back to where you left off when the commercial started.

So I have elected to have them remove the Genie and go back to the earlier DVR box. I would like to have the new Genie for the 4k but the tradeoff just isn’t worth it for the horrible new on-screen display.

Worst tech/customer service ever! we lost internet and it took 5 men and 5 service calls and 5 days and many not so nice calls to customer service in which we could barely understand… before anyone
had enough sense to turn it back on. Yes.. 5 days of “We will be there anywhere from noon to 5 pm” Can you imagine wasting 20 hours out of your week just waiting, not to mention lost wages from missing work to be home whenever they decided to show up. And they never called 15 minutes before arriving as promised. Was just disgusted with the whole thing. these guys literally did a comedy routine of its not inside the house, it’s out on the pole.. next guy.. it’s not at the pole it must be in the house… next guy… couldn’t be in the house.. not picking up a signal near the house… you get the picture…
And then… and then I go to watch my recorded programs.. and the damn menu has changed 100% for the worse! we hate it! no recorded dates as well as no first aired dates? Am i watching this season or 5 years ago season? I don’t know! …..
And now have to hunt for our glasses to see the damn thing.

Add Additional Premium Channels

OM-68×38-v2 STARZ & Showtime Special Offer

When you order STARZ® Super Pack and SHOWTIME UNLIMITED® you get two for the price of one for three months. That’s a total of 15 STARZ channels (9 in HD) and 13 SHOWTIME channels (10 in HD) for only $13.99 or less per month for 3 months. Receive a $11.01 credit on your billing statement for a period of three months. Offer for customers that do not currently subscribe to both STARZ® and SHOWTIME®.

$13.99 per month

****This is whats being offered by direct tv and they will not honor it. I saw this offer under my direct tv log in under add premium channels. This is false advertisement.

Horrible experience I originally switched to Direct TV to get a bundle deal with internet and cable. I called and spoke to someone who confirmed internet would be installed as well. The earliest install date available was 2 weeks out for the morning between 8-12. The installer didn’t show up until 1:30 took 2-3 hours to install and at the end of the install asks if I had internet. I said no your suppose to be installing it “ah I’m just here to install the TV we don’t provide internet in this area.” So now I’m pissed wasted my entire day for nothing. I immediately called and cancelled within an hour of install.

Directv will rip you off just like so many others. You think it’s good until they add some charges on your account and not tell you about it. And when you find them and cancel your service after 4 years they will hit you with a $700 bill. Good luck if you choose this provider.

Worse customer service. Reset password a thousand times and still can’t get what I want

DTV should have owned the world. Instead, they screwed up and now have a small market share. When DTV first came about, I was the first one to get it at my house. A family member worked there. As soon as it was installed, I knew they had a winner. I thought….if they just give everybody the satellite dish and box for free (and build the cost into the monthly plan) 75% of the world would have signed up. This was when cable companies were the absolute worst and here was a product with a crystal clear picture, it never did not work, and best of all….no more cable company.
They also tried to get marketshare in europe. There, they would engage in endless negotiation and lowballing what they would pay to televise soccer. The countries would tire and another provider would swoop in and offer a better deal.
DTV knew they had a great product, but like many before them, they figured it would last forever and nobody could compete with them. So they charged 200$ for the dish and 100$ for the box and only some signed up. Again, just give the equipment away….it locks people in….people hate changing carriers. When some people buy a car, they dont care if the monthly payment is 400,500…700$. But ask them for a downpayment of 5000$ And they say no. Same with tv service.
But DTV was an offshout of Hughes Aircraft….a longtime defense contractor. Did DTV hire outside talent? Yes they did. And then those talented folks had to bang their heads against the wall as they attempted to comprehend the very….very….very…slow process of getting approval from Hughes. A 60 year-old engineer who has built airplanes for 30 years has zero knowledge re setting up DTV….or marketing….etc.
I think at one point DTV had an old retired fighter pilot as the CEO. People thought the job was a “thank you” for having sent business to Hughes when he was active military. It was said he could stand up at a moments. Notice and start telling a funny and interesting story….as I am guessing most fighter pilots can do. So iimagine this guy running DTV and working with Hughes. S L O O O O W!
There was no alternative for the first few years. Had they put equipment on everybodies house for free, the could have then collected monthly fees for years and years. Instead, like Blockbuster, they were too sure of themselves. They didnt think that anybody could launch a satellite in order to compete with them. Well, DISH and others did. Years later, when their new customers stagnated….want to guess what they did? Yep…free equipment….and their market share increased markedly! But it was too little, too late. Oh and I didnt even mention TIVO. At the time, the idea of recording with one button….and no more programming a vcr….was INCREDIBLE. Again, they moved slow and others copied it and today we all have it. Yes DTV has about a 20% marketshare in USA and they are present in South America. But if they had been first into europe and bought up the rights to televise the soccer games….well, big money. But, I am sure some Hughes elder said, “pay millions for soccer?! Hell no. Nobody watches soccer!” In USA yes. Internationally no. People are fanatical amd advertisers would have paid tons to DTV. IN actuality, it is amazing thatbDTV is as big as it is. Despite all the roadblocks, the DTV folks were still able to selli it….a testament to their skills and the quality of the product. But, just as Blockbuster laughed at Netflix when Netflix wanted to be bought for 50 million….Hughes hesitated and did not trust the folks they hired. Imagine everyhouse with a satellite on top of it …..DTV had that chance and like Blockbuster just could not see that the world was, and is, changing.

Our Direct TV account was hacked. Email, phone number, verbal password, password all changed by the hacker. Told by company that there is no way to verify us. After 4 attempts to contact the fraud department at Direct TV and 3 hours on hold, we were disconnected each time by them with no return call from them! So how do we reclaim our account from the hacker. CANCEL! Oh wait, we canNOT do that since we don’t own the account anymore or are able to verify the information that the hacker changed it to. Seriously, What???? INCOMPETENT COMPANY with no English speakers to make it even more difficult! Pathetic. Worst customer service. So, still…. how do we cancel this account since Direct TV won’t let us. Getting help with fraud should be much more of a priority to Direct TV. When you call the fraud number and go through all the ridiculous automated “to get you to the right department “ bullshit, it just sends you right back to square one with the same Non English speaking morons that can’t help you to begin with. This company is the WORST!!!!!!!