Verizon Fios Home Internet vs. Cox Internet Review

Verizon Fios Internet offers similar download and upload speeds to reduce lag, but Cox provides a great bundle customization experience.

Best for symmetrical speeds
Verizon
Verizon Fios Home Internet
4.5 out of 5 stars
4.5
Starts at
$49.99
/mo
Prices
$49.99-$89.99
Download Speeds
300-2300 Mbps
Data Cap
Unlimited
Best for bundling
Cox
Cox Internet
3 out of 5 stars
3
Starts at
$9.95
/mo
Prices
$9.95-$149.99
Download Speeds
100-2000 Mbps
Data Cap
1280 Mbps
Chantel Buchi
Apr 23, 2024
Icon Time To Read5 min read

Verizon Fios Home Internet offers a fast and reliable fiber-optic connection, while Cox Internet offers a relatively slow cable internet connection. However, fiber internet is limited across the U.S., and Cox's service outperforms other cable internet providers, making it more than adequate for most households.

Verizon Fios offers unlimited data and has the better value in terms of dollar to Mbps. You can bundle with Verizon Wireless and Fios TV, but Cox’s bundle customization is one of the best.

Let’s get into the details to find out which internet service provider (ISP) is right for your home.

See if Verizon Fios or Cox is available in your area.

Verizon Fios Home Internet vs. Cox Internet: Prices

Winner: Verizon Fios

Verizon and Cox Communications offer similar download speeds, with Verizon inching ahead by 300Mbps with its 2 Gig plan.

Cox’s Go Fast plan (up to 100Mbps) is the same price as Verizon Fios’ 300Mbps plan, so it really depends on which provider is available to you and how much speed you need.

Verizon offers the best value of the two, and Fios is average-priced among all internet providers. This means Cox is more expensive than most in terms of dollar-to-download-speeds.

Both ISPs don’t require you to sign an annual contract. And your monthly price stays the same for two years with Cox. With Verizon, the faster the speeds, the longer your monthly cost remains unchanged. And until May 8, new Verizon Fios customers can get a 5-year price guarantee on any Fios plan.

Outside of Verizon's price-lock promo, Fios prices are guaranteed for two to four years  For the 300/300 plan, your monthly price is guaranteed for two years. For the 500/500 plan, your price remains the same for three years, and the gigabit speeds for four.

Verizon Fios Home Internet prices and plans
Plan
Price
Download speed
Connection type
Details
Internet 300/300$49.99/mo.*300 MbpsFiber
Internet 500/500$69.99/mo.*500 MbpsFiber
Internet 500/500$69.99/mo.*500 MbpsFiber
1 Gig without mobile plan$89.99/mo.*Up to 940 MbpsFiber
Internet 2 Gig$84.99/mo.Up to 2300 MbpsFiber
* Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees
Available in select areas only. Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees

Both ISPs offer a wide range of speeds and prices for different households: Those who like to save money, those who have four or more family members, or those who handle large files.

And if you’d like to save money on any of the plans, bundle Cox Internet with Cox mobile to receive a $15 discount on your internet service. Bundle Verizon Home Internet with Verizon 5G mobile to receive a $25 discount. (Keep in mind that you’ll have to become a mobile customer first, then add on your internet plan.)

Cox Internet prices and plans
Plan
Price
Download speed
Connection type
Details
Go Fast$50/mo.100 MbpsCable
Go Faster$70/mo.250 MbpsCable
Go Even Faster$90/mo.Up to 500 MbpsCable
Go Super Fast$109.99/mo.Up to 1000 MbpsCable
Go Beyond Fast$150/mo.Up to 2000 MbpsCable
Available in select markets only. No annual contract or cancellation fees.

Verizon Fios Home Internet vs. Cox Internet: Internet speed

Winner: Tie

Verizon Fios is a fiber internet provider, while Cox offers a cable internet connection. Fiber is known to be speedy quick, which is why Verizon ranks in our fastest ISP report. Because fiber infrastructure is newer, it operates with fewer issues. Verizon Internet also has the lowest average latency. Its fast upload speed helps minimize lag while livestreaming and gaming.

Unfortunately, because fiber is a newer technology, it is less available than cable internet. Fortunately, though, Cox is one of our favorite cable internet providers.

Cox Internet is an excellent option for bundling internet, mobile, Cox TV, and smart home automation. (Bundling smart home automation with these services is rare in the telecommunication world.)

But how much speed do you need? Our guide will help you determine which speeds will be best for you and your family.

Verizon Fios vs. Cox download speed comparison
Provider
Download speeds
Upload speeds
Details
Verizon Fios Home Internet300-2300 Mbps10-2300 Mbps
Cox Internet100-2000 Mbps5–2000 Mbps
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.

Verizon Fios Home Internet vs. Cox Internet: Data caps

Winner: Verizon Fios

Verizon Fios gives you unlimited data, so you’ll never have to worry about how much you stream, game, or peruse the internet. Cox Internet gives you a data cap of 1.25TB; if you go over that cap, you’ll find that your internet runs slower.

But one terabyte might be more than enough for you, so let me put it into perspective: 1TB of data equals about 400 hours of HD video streaming. Watching all nine seasons of The Office would take about 74 hours.

So take a second to consider if your family can go through that much data (or more) in a 30-day period. If you're unsure, keep an eye on your usage with the Cox Connect app and upgrade your data cap for a monthly fee later on if needed.

But if you don’t want to worry, unlimited data is a safe choice.

Verizon Fios vs. Cox Communications data cap comparison
Provider
Data cap
Details
Verizon Fios Home InternetUnlimited
Cox Internet1280 Mbps
Data as of 04/05/2023. Offers and availability vary by location and are subject to change.
View all unlimited internet plans available in your area.

Verizon Fios Home Internet vs. Cox Internet: Customer service

Winner: Verizon Fios

First, we have data from the American Customer Satisfaction Index (ACSI) and HSI customer service ratings to give you accurate information on how good—or not so good—Verizon’s and Cox’s customer service truly is.

According to the 2023 HSI customer service ratings for Verizon, Verizon Fios received 3.9 out of five stars. For Cox Communications, the ACSI reports that Cox received a 61 out of 100 rating.

The average customer service satisfaction score is 3.6, which Verizon surpasses. The average ACSI score is 64, which Cox is below.

After speaking with various Cox customers, it's clear that Cox's customer service is hit or miss. This isn't uncommon with cable internet companies, since cable tends to offer more inconsistent service than fiber.

Audrey, a Cox customer located in Louisianna, shared her frustrations with delayed outage updates, complaining that "Every time there is an outage, I call it in, and shortly after, our app is updated to 'there's an outage/event in your area.'" 

The conclusion: Verizon Fios has slightly better customer service.

But whichever provider you choose, you might find our three tips for calling your provider’s customer service to be helpful.

Verizon Fios vs. Cox Communications customer service ratings
Rating
Verizon Fios rating
Cox Internet rating
ACSI 2021–2022 or HSI Customer Service Ratings3.9 out of 561 out of 100

Verizon Fios Home Internet vs. Cox Internet: Which is better?

Verizon Internet wins in every category.

Verizon Internet has a better dollar per Mbps, upload speeds as fast as its download speeds, no data caps, and a highly-rated customer service experience.

Cox Internet has speedier download speeds, but gamers and streamers can experience lag with its low upload speeds. Cox has a 1.25TB data cap, but you might not hit that mark within the month. Cox Communications also gives a great bundle customization experience during checkout.

  • Price: Verizon Fios Home Internet’s plans range from $50–$85 for 300–2,300Mbps download speeds. Cox Internet ranges between $50–$150 for up to 100–2,000Mbps. So you can get faster speeds with Verizon for $50 and two gigabits for less than $90.
  • Internet speed: Verizon Home Internet offers faster download speed than Cox Internet. And even though Cox Internet has faster download speeds than Verizon, we recommend Verizon Internet because it has symmetrical speeds—upload speeds that match its download speeds. This means you’ll experience less lag while livestreaming and gaming.
  • Data caps: Verizon Internet gives you unlimited data—no data caps here. Cox Internet has a data cap of 1.25TB, but you and your family likely won’t use all that data.
  • Customer service: Verizon Internet ranked higher than Cox in customer service satisfaction. Both are weighed with different metrics, but to compare them equally to give you an idea, Verizon received 72 out of 100, and Cox got 64.
Verizon Home Internet prices and plans
Plan
Price
Download speed
Connection type
Details
Internet 300/300$49.99/mo.*300 MbpsFiber
5G Home Internet$50/mo.^Up to 300 MbpsFixed Wireless
Internet 500/500$69.99/mo.*500 MbpsFiber
1 Gig without mobile plan$89.99/mo.*Up to 940 MbpsFiber
Internet 2 Gig$84.99/mo.Up to 2300 MbpsFiber
* Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees
^ w/ Auto Pay. Available in select areas.
Available in select areas only. Price per month with Auto Pay & without select 5G mobile plans. Fios plan prices include taxes & fees
Cox Communications fiber internet prices and plans
Plan
Price
Download speed
Connection type
Details
Go Fast$50/mo.100 MbpsCable
Go Faster$70/mo.250 MbpsCable
Go Even Faster$90/mo.Up to 500 MbpsCable
Go Super Fast$109.99/mo.Up to 1000 MbpsCable
Go Beyond Fast$150/mo.Up to 2000 MbpsCable
Available in select markets only. No annual contract or cancellation fees.
Enter your zip code below to compare Verizon and Cox plans available in your area.

Methodology

We compare and rank internet service providers based on these key factors:

  1. Price
  2. Download speeds and data caps
  3. Reliability
  4. Equipment and fees
  5. Customer service

We at Reviews.org have eight years of experience testing and reviewing tech, such as internet, TV, mobile, and home security.

With our years of reviewing expertise, we understand what is important regarding our recommendations for readers. We’re unbiased as we reveal what is both great and not so great about a provider, and we give suggestions on who a particular service might be excellent for.

The monthly price for the download speeds is the first aspect we look at because we wouldn’t want to recommend a service with little value. And then, of course, the reliability of those download speeds and the company itself is looked at before suggesting said service.

Some services rack up the fees for their equipment, and we don't like that—especially when it's over $20. And lastly, good customer service is always essential because we know how frustrating it can be when you need help but difficult to find.

Chantel Buchi
Written by
Chantel Buchi
Chantel is all about finding the best tv or streaming service to watch as many football games as possible to keep her Fantasy Football team in check. Prior to being a TV and Streaming Tech Reporter for Reviews.org, she worked for NFL Network and The Alliance of American Football. Before that, she received a B.A. of Communication at the University of Utah and an M.S. in Sports Journalism at USC. Go Utes and Fight On. Contact her at chantel@reviews.org

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