3 Tips for Calling Your Internet Customer Service

Chyelle Dvorak
Feb 22, 2022
Icon Time To Read3 min read

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We’ve all been there: the internet stops working entirely, there’s an issue with connecting to your home Wi-Fi network, or you really want to cancel your service without getting penalized. Sometimes you’ve already done all you can do to solve your internet issue. But unfortunately, the problem keeps happening.

Thankfully, you’re not the only person who’s looking for the best way to contact your internet service provider (ISP). Depending on your specific internet service, there’s many ways you can reach the help center without sitting on the phone for hours at a time. Live chats, email, and even social media can work for finding the answer you need.

Here’s a few tips for contacting your internet’s customer service that’s quick and easy. Oh, and to make things easy, we include a list of contact information for all the top, most popular ISPs around.

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1. Use chat and FAQs

Depending on what internet service you have, calling might not be the best way to ask for help. Many ISPs list a customer service email on their website so you can easily ask your question that way. For services such as Xfinity, a representative will respond to your email within 24 hours.

Another way you can reach out is by the live chat option on the website. If there’s a bubble on the website that says, “Need help with a question? Hi! I’m Jason and I’m here with the answers,” then give it a shot. Most likely, the question you have is the same question another customer has had in the past. This should be a quick and easy way to find more information without sitting forever on the phone.

Another great way to find help with an issue is look through the list of FAQs on your internet provider’s website. It’s very likely that you’ve stumbled onto a common issue and there’s already an easy answer. If this is the case, then bingo. Now you won’t need to send an email … or chat with Jason.

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2. Ask for help in writing

Sometimes receiving an answer over the phone can be more confusing. It really does help to have the solution in writing, like over email. That way, you can always refer to the instructions again or ask a quick follow-up question. In addition to receiving clearer steps for what to do next, you’ll be able to contact your ISP again in the future and refer to previous conversations much easier.

If there’s not a good way to ask your questions by email and you’d rather chat with a representative, don’t be afraid to call. When you’re done with the call, you can ask your representative to send you an email detailing any promises they made to you or solutions you arrived at. This way, you’ll still have documentation of your communication with your ISP.

3. Be confident and polite on the phone

Sometimes you just need to speak with someone over the phone. In this case, just call your ISP and ask for someone who can talk with you about your question. It always helps to be patient and kind.

It is easier to advocate for yourself if you know beforehand what you hope to get out of the call. While we can’t make any promises on behalf of your ISP, it will be easier for your representative to help you if they know what you need and expect.

If the representative you’re speaking with doesn’t have an answer to your question, it’s alright to politely ask to speak with a manager. Managers are around for a reason, and they usually have more authority to make decisions on problems than standard representatives.

Hopefully, the internet provider you’re calling and asking questions will value providing genuine customer service. It’s never fun speaking with a representative who doesn’t want to talk with you. Fortunately, we’ve researched and compiled a list of the best internet providers. While it’s super difficult to rate customer service, we’ve looked at the credibility and level of service of each company.

Contact info

Here’s a list of common internet service providers and their phone numbers:

Now that you know more about the best ISPs in the US, check these out next.
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See which ISPs we recommend the most.

Chyelle Dvorak
Written by
Chyelle Dvorak
Chyelle works as a freelance writer for The Daily Beast and edited articles for Forbes, Inc.com, Fox News and other review sites. Chyelle tests, writes, and researches products and services related to internet consumption. She found her passion for public speaking and writing in her childhood when she won the Voice of Democracy speech and essay competition. Chyelle has a degree in International Relations from Crown College, Minnesota. Outside of work, Chyelle loves to spend time reading, kayaking, and running.

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